AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March 2015 I contacted DirecTV after seeing a promotion that included Internet & cable bundled for $44.97. I set up an account through DirecTV & scheduled the installation. I learned at this time that DirecTV partners with [redacted] for their Internet services, I was not aware of this partnership prior to setting up an account with DirecTV. On March 18, 2015, DirecTV workers came to my home to install the cable portion of the bundle deal. The DirecTV workers then notified me that they were unable to install the cable because my apartment complex did not allow the installation of cable dishes on the outside of the buildings. Because [redacted] internet was half of the deal, it was installed as planned because there were no issues like there was with the cable. I was told by the DirecTV workers that because

Overcharged and inconsistent billing My Uverse and internet bill constantly goes upAt one point I pointed out the increase and was given supposedly a new payment planThe payment went down for one month, then went up to even more than beforeThe amount varies from month to month--I have tried calling numerous times and can never get an explanation for why it keeps varying and raising

Service does not work properly and has not worked for a month or more On October 14, I called to cancel my serviceI was promised that an advance tech would come outHowever, they refused to sent anyone because the service came back onThey gave me a number to call directly when it went out againNo one came said I wasn't homeTired of the run around

AT&T is the worst company in the worldFraudulent with customers, never follow up calls, never take care of customers, and every worst services including outsourcing phone calls to worst country like India, Caribbean, and other Asian CountriesI bought two times Buy one get one (BOGO) with Direct TV and I paid off one phone and they said if you paid regular installment, other phone won't get any creditsThey are stupid peopleActually I usually pay offs my phones in 10-monthsbut they are doing fraudthey were giving me but they said, I have paid off other phone very quickly, so I wont get any credits on other line (on installment), that is stupidity..I was not denying that I wont pay line rent, but they are giving me hard time..I will never upgrade any phone from them which I did phones in years for my family and paid off phonesDont buy anything from themthey are fraud...in NEXT program and in DIRECT TV servicesI will disconnect DIRECT TV in June after completing of my one year I am in transition to disconnect all services at once in coming months with AT&T, I have already paid off my phonealready paid off my phoneMy Number is [redacted]

I have been a loyal customer of AT&T for over 10 years. My husband and I was grandfathered into an unlimited plan. But back in February, we received a letter from AT&T saying that they will be increasing our monthly bill for the unlimited data. Since we were already paying over $200 for our family plan, we decided to switch to Verizon which introduced a cheaper unlimited plan. However, one of the lines was still under contract with AT&T, so I called to see what my monthly bill will be for that remaining line. The customer service rep told me it would be $29.99 plus tax/fees since that particular line only had a 300MB data plan (that was the original price for this particular line on the original family plan). The rep told me I didn't have to do anything else since the plan automatically switched to $29.99. However, when March rolled around, I was surprised to find my AT&T bill to be $101.52. I preceded to call AT&T, and the rep assured me that on her end, she sees the $29.99 in her system. She told me probably the change did process yet on the website and that my bill should come down to $29.99 soon. So I waited for couple more weeks. When I checked my bill again last week, it was still $101.52. So I called AT&T AGAIN. This time, however, they told me there is no $29.99 plan, and the previous reps misquoted the price to me. The cheapest plan they offered me at that time with data of 300MB was around $73. It's ridiculous that they would charge me over $70 for just 300 daytime min and 300MB data when Verizon is offering unlimited talk, text, and data for $45. So I told AT&T rep that I want to terminate the contract. They then connected me with a retention specialist. When I voiced my frustration, he offered me a $70 credit that would bring my current bill down to about $30 since it was their fault for misquoting the price not only once but twice. He said I should wait 3 days for the credit to post online. So I waited. The credit NEVER posted. I called AT&T AGAIN today to inquire about the credit. The customer service rep told me that she sees the credit but it won't post until next month. She then connected me to a retention specialist to see if they can expedite the credit since my bill was due soon. However, the retention specialist told me she sees no such credit noted on my account. She then tells me there is no way she can apply a courtesy credit and I'm liable for the $101.52 bill. She also told me the best bet is for me to just get the new unlimited plan they are offering for $65. I told her it's not fair that they misled me by quoting a lower bill and promising me a $70 credit. So I asked to talk to her supervisor. Her supervisor came on the call and preceded to tell me that, basically, they cannot give me the $70 credit because it's not a billing error. She then tells me that the previous retention specialist from last week probably LIED to me about the $70 credit so that he would get me off his back. Honestly, I was appalled by her response. I complained to her that since he is an AT&T employee and made a promise (whether a lie or not), AT&T should honor it. But the supervisor said there's nothing she can do, and I need to pay my bill or they'll suspend my line. So now I'm stuck with a bill over $100 even when the AT&T reps falsely quoted me a much lower price. On top of that, AT&T will not honor the promised $70 credit stating that their own employee must have LIED to me. Their excuse is that their very own employee LIED. What kind of excuse is that? How is this customer service? I cannot believe AT&T would cheat their customers and take no responsibility for it.

AT&T's customer service is the worst service I have had to deal with There are so many departments and no one can help you with all of your services They transfer you around and make you hold for each department Unfortunately, they have a monopoly in the market for phone/internet/cable service together...so we have to continue to be dissatisfied with the only choice we have If your contract is up, good luck in getting better deals Depending on who answers the phone will depend on how much of a discount they will offer you AT&T is a very dishonest company with horrible customer service

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am new owner of an established doctor's office As new owner, myself and previous owners have been transferring services into my name On Wednesday August 9th the previous owner called AT&T The representative said I would need a new account with fake numbers so he could cancel the previous owner's account then move the current phone numbers to the office over to my account which would only take a few minutes which was scheduled to be done yesterday, Monday August 14th It was not done, my number has been disconnected and connected with fake numbers, they said yesterday it would be working today, still not working, I have called and talked to several people including supervisor Tamara at # XXX-XXX-XXXX She is telling me it normally takes 7-business days for the switch to take plac

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been billed late fees and reconnections since I started serviceMy bill is supposed to be $a monthSince my service started I did not know what day would be considered a late that I would access late feesI wouldn't know that my services was off unless I tried using the internetI NEVER received notifications that I was late, subject to being turned off nor reconnectI asked for a bill several times and NOW I'm just now receiving one for SeptemberI spoke to a representative about the total amount which was $113, and it all came from late fees and reconnects which I didn't know anything about until it happenedI never got a notice of any kindThe only notice I would get is that it needs to be paid because the service was offThose notices came to my email which that's the reason I

AT&T is not honoring agreed up price and is billing us almost double the monthly rate established on 10/18/2016 and again on 11/16/2016 for our land line (including local and long distance) and high speed internet. In Oct. the rate agreed upon by calling their retention dept. at [redacted] and talking to [redacted] was $66.50/per mo. plus taxes and fees. The Nov. bill came in at $87.28 so I called the same # on 11/16 about the error in the bill and talked to [redacted] . She gave us a monthly rate of $68.50 and was going to give us a credit on our Dec. bill of approximately $20. The Dec. bill came and it is for $116.29. There was no $20 credit. I called the retention dept. again today and talked Al for 1 hr. and got no where. He would not honor the prices quoted to us by the previous persons I had talked to. He said they were not in the system. He said we are stuck with paying the $116.29/mo. every mo.

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I upgraded my internet package in January The price I was given by an online agent was $per month for months for the Internet I saved a copy of the chat, have two separate confirmation emails with this price listed plus applicable taxes, AND my first two bills confirmed this amountHowever, my bill issued on March shows that my plan was changed on February removing the promotionThis new bill is over $more than my bill I've called twice about this issueFirst, I was told that a promotion expired but I asked how a promotion could expire in months when I was told I'd have it for Today, I was finally told today that there's nothing they can do because I shouldn't have been given that promotion because the price should be $and they can't override the c

Service Type: Residential ServiceAccount: [redacted] ount: [redacted] ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Signed up for a triple package (tv, phone, and internet) was told the price would be $plus $(so $total) plus $for an upgraded boxAfter looking at the channel line up we called back (before service was started) and asked to switch to a uplanWe were told it would be $plus $(so $124)When the tech came out he only had one type of box and said it was all we could get so the $fee should be removedCalled ATT and they agreedGot our first bill and our rate went to $and the $box fee was still onTwo days of calling being transferred and hung up on nothing has been resolvedI was supposed to get a call from a manager who never called me backMy bill is now going to be past due and I still can not get ahold of anyone and the billing department is closed till Monday Produc

The customer service online is too badI found there was Multi-Device Protection Pack - Insurance $and Multi-Device Protection Pack - Support $on my bill at the early 2018.I don't need this protection pack ,and asked the customer service online to cancel it I was told the Protection Pack will be cancelled, and there will be not such fee next month One month later, I found the Protection Pack totally $was still on my bill and was still chargedI asked the customer service online to cancel it again I have asked the customer service online 3-times, and every time I was told the Protection Pack will be cancelled, and there will be no more charge Today, I checked my bill, and found at&t had still charged me this Protection Pack

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I requested internet service through AT&T Tuesday the 17th of July2018. Since then, I have been lied to in some form or fashion by literally every customer service representative I have dealt with from what sped I'm getting, the price of it, to when I'm getting my modem via UPS. They have made changes and new orders multiple times to my account which has since pushed my modem delivery all the way to the 30th of July2018. It was originally scheduled to be here the 24th, this past Tuesday. I have been rudely spoken to by multiple customer service representatives, cutoff when I'm speaking, and straight told there is nothing they can do to fix all their mess ups to be able to get the modem I require to finish setting up my internet. My wife and I take online college classes and are currently enrolled a

I changed to dierct tv and intertnet servicePhone was to continue as landline phone separate from packageI continune to get billed for service did m not request, discontinuned anf higher amount than what was told at sign upWhen I call in have to talk to several people each time over 1hr on phone amd they transfer to another person then say credit will be there and next bill it is not and I call again to be told again still on u verese account is not right even though I have bill in hand with account numberThe cycle keeps going Account_Number: [redacted]

Terrible customer serviceThree appointments not honored by AT@T It started April 30the with a call to customer svsAT@T were trying to charge me $for my service.The rep gave me a temporary deal until the next promotion which would take place in two weeksAfter that call my stopped workingThe next day they sent out two techs who could not resolve the issueThey gave me an appointment hrs laterAt that point no one showed upThat was TuesdayIt happened again Wednesday and Thursday,both days I took off workThey refused to come out to my house and gave the excuse that the tech guys had a heavy loadMy daughter is an honor student and relies on the WiFiShe had a very heavy workload as well and in turn had to use my mobile data that still didn't stop her from having to go to the library to use their computerNine gigs of data has been used waiting on at@tI personally waited for a manager to come to the phone for minutes on Friday the of May and when they

Personal experience: ORDER NUMBER - 56- [redacted] cell phone - "fraudulent sales activities" in store and telephone, deceitful and false information JUST TO SECURE A SALE and the negative impact. BACKGROUND - my son went into your store at the Super Mall in Auburn, Wa. to add a phone line for his daughter. The MANAGER, at the time, learned my son's wife had two lines at T-mobile. He told them, he could get a better deal for them IF THEY MOVED THOSE LINES TO ATT with lower monthly payments PLUS a buy one get one free where he would pay only taxes --FREE!!! During that transaction, while my son and his family were in that store, I lost connection for my phone ending in [redacted] 2021. I contacted my son through FB. The manager got on the phone and stated, ' I DO NOT KNOW WHY YOU LOST CONNECTION, however, if you open up your phone and give me the numbers (which he directed me), I will have your phone on within 30 minutes. I did not get phone service. So he sent me a SIM CARE for an I-Phone to where my daughter-law reminded him that I have a Samsung Galaxy note 3. He told her that card works on both, it did not. It took two days before I could get the phone back on because I was volleyed from one representative to another for those days. During that infamous visit --- my son added 3 I phones and the free INACTIVE phone, which is not connected and given to his 9 year old -- he only got the phone because he thought it was free. In addition, that manager told my daughter in law because she transferred her two lines -- ATT will pay the close out bill ---THAT DID NOT HAPPEN. So, HIS LIES AND TOTAL MISREPRESENTATIONS resulted in a 4 line installment plan including the free phone which was connected to my phone where they charge 21.00 and give credit for that same amount each month. We did not find THAT out until I called to use the upgrade on my phone. At that time, after eons of representatives, I was told I could not use the upgrade because it was used for the buy one get one free phone and I could not get an upgrade until that period ended!!!!!! So, that was another lie of that manager because he stated he did not touch my line --- he did not know why I was disconnected........................ LIES LIES LIES! This revelation happened in July 2017 because we were told the bill would be a little high for a few months, however - it will be much lower. I, Christopher's mother ( am authorized to call ATT) spent months trying to correct this matter. I was transferred from one representative to another with promises on top of promises - up to loyalty who promised to call me back --- NEVER DID. I called on the 9th, to see if it was possible to get a phone because I am disabled, my phone requires constant charging AND we are locked into the installment plans that were misrepresented by a MANAGER. The representative KAREN said she read all the notes and because of all the trouble, she was sending me a FREE Samsung Galaxy Note 8. I could not believe it! I said because of what happened in March, is it TOTALLY FREE??? Any conditions or terms? She said no!!! IT IS FREE. I was so happy --- although it was unbelievable --- I expressed such joy and appreciation and stated she made up for all the horror!!! She said in addition I am giving you 35.00 on your account. I was shocked!!! She told me the taxes had to be paid on the phone but she re-affirmed that was IT!!! She quoted 51.00 in taxes! I asked if if that was correct because it seemed low compared to the cost of the phone --- she said yes. I authorized 51.00 using my debit card. (LATER I NOTICED SHE CHARGED 88.00 WHICH WAS NOT AUTHORIZED). I then asked her about a tablet. I told her I did not want an installment plan that I wanted to pay in full. Also, I asked if she could apply that 35.00 credit to the cost of the tablet which was 199.00 --- she quoted a final price of 205.00 which I authorized ( LATER I NOTICED SHE CHARGED 18.00 which was not the amount authorized or the full amount). So, I called customer service --- I WAS VOLLEYED FROM ONE REP TO ANOTHER - finally I got to one where she said explained the rep put me in a 20 month plan for 10.00 a month. I asked why would she do that when I specifically stated I did not want to go on that plan that I wanted to pay the cost in full. The rep said I would need to cancel and re-order to pay up front. I cancelled but was afraid to re-order. The amount was immediately credited to my account --- surprisingly. I asked why there was a different number listed with the phone -- because I was concerned about the cell. She said NOT TO WORRY they use different numbers to send out devices that the cell was free and would be activated on my number [redacted] 2021 number. I got the phone the next day --- it showed that same number PLUS AN INSTALLMENT PLAN OF 31.00 PER MONTH. I CRIED!!! ANOTHER BLATANT LIE. I contacted loyalty, twice they lied about a return call.

Surprised I took he time for this but it is necessary The issue- Total breach of contract, they are over billing me, lied to me and customer service hold times are horrible It start about months ago when I final took the time to see why ATT (internet) was charging me $a month for my monthly internet service vsthe $a month buddle I was offeredWhen I finally got ahold of someone they informed me there was never a bundle offer appliedSo for months, they have over charged meAfter taxes, it came out to about $of over chargesFast forward 6+ hours of hold time, 1+ month, and A supervisors supervisor, that never called me back I had to keep bugging her, I final negotiated a discounted rate to compensate for the over chargesI will recoup the over charges within 12-months, I was fine I thought = Fast forward again, months ATT is up to it again $10+ over charge a month, didn't waive my activation ($35) as promised and there alleged

If I could leave anything less than a star, I wouldOver the last year, not only has the service been terrible, but the customer service experience continues to get worse We moved about a year ago, and brought our AT&T internet service with usIn our new home, the service was not very goodWhen we would call to see what could be done (send out a technician, investigate further, etc.), I was instructed to download the Smart Manager app and essentially resolve our issues on my ownAfter calling in multiple months in a row, a technician was finally dispatched to look into the issues we were havingThe technician stated that the root of our problems stemmed from the connection box in our neighborhood, and that AT&T probably wouldn't be upgrading that, so we'd continue to have problemsWhen our contract came up for renewal, we had decided to cancel During my cancellation call, the representative I spoke with convinced me to give AT&T another shotWe agreed to upgrade our internet service from the Mbps to the Mbps package, which for the most part seems to work pretty wellThe rep also suggested that we purchase a WiFi extender, which I agreed toWhen the technician came out to upgrade our router, he told my wife that he had no clue that he was supposed to install a WiFi extender, and didn't have any with himHe told us to call AT&T to make sure it was removed from the invoice So, I called to make sure we did not get billed for it, and I had to explain to the billing "expert" TIMES that I wanted to make sure we did not get billed for something that was not ever delivered or installedI was assured during that call that we would not be billedFast forward weeks, and guess what, we WERE billed for it! I had to call again to address this issues, and the rep acted like they were doing ME a favor by removing a fraudulent charge from my billIt was something to the effect of "I was able to issue a one-time removal." Now, we find ourselves locked into another year of service, spending more than last year, and we're more or less in the same boatShame on us for continuing on with such a terrible company, but if we want to have internet, AT&T is one of two options in our neighborhood, and the other option is just as bad, so we're basically stuck Obviously, AT&T could care less about just one small account, but it's beyond frustrating to spend 20+ minutes on the phone with them every weeks, trying to fix their mistakes (billing, technical, etc.)I would never in a million years recommend AT&T for anything, and will continue to tell everyone I know to stay away!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Late in 2016, I called to arrange a bundled service TV, phone & internet The representative phone checked to see if I could get Uverse He came back & said it was not available in my areaonly Direct TV was available This was a LIE The Direct TV installer said Uverse was available The installer was there so I let him go ahead My husband was VERY upset when he found that an antenna was installed on the roof A couple of days later one of the door-to-door salesmen for AT&T stopped at our house and said that Uverse was available The first snow storm came, and our TV was out for a day The next day Direct TV was down for an hour I live in Wisconsinit is going to snow I called to complain and arranged for Uverse to be installed to replace Direct TV I am a tax preparer and did

I was offered a promotion advertised and after accepting my contract ATT said the promotion was invalid and is charging me more than I was informed I was put on contract for a promotion on 5/21/for 49.99$ to include internet and telephone/land line.I contacted ATT 5/to begin new contract 5/21/which they told me if I changed my last name (maybe to my maiden name) they could give me the promotion also, I would have a new phone number which I could change back after the contract startedI didI contact the Retention Depton 5/19/to ask them about this as I questioned their practice [redacted] told me she would change my name and return the original phone number on 5/23/I had for the past yearsI called again on 5/24/nothing had been doneI spoke with [redacted] an then [redacted] in Retention Dept they said would take 24-hours to change and I would still be on the promotion I called back again 5/26/2x this day and spoke to Bryan and Danica told her the story an