AT&T

I was charged a one-time fee for a internet installation and was never informed that a charge would occur even the technician himself never said that there will be charge and when I talked to someone over the phone they never informed me of a one-time charge for internet connectionWhen I finally talked to an agent she said I had two outlet installed which I only have oneThe tech never turned my computer on I had to connect it to the internet myselfThen when I call AT&T they say it's not disputable which I don't understand why not when I never was told ahead of time theee can be a one-time charged and they charged me twice for something I do not have twiceNow I'm stuck with a extra $bill for something I shouldn't have to pay for and all the agents act like they don't know anything and transferred me to different departments Product_Or_Service: July 6, Account_Number: [redacted]

I have several complaints with my service: I agreed to a one year contract, over the phone at $ They tried to talk me into a two year contract but I refused and I know they record these phone calls, but they are once again telling me I signed up for over a two year contract They are also raising my rates, which I also told the customer service representative that I would cancel my service If they raised my rates I have recently moved and the internet connection is unsatisfactory I have called at least three times over the past month, had a technician service the home, and although they have promised it will work by: reconnecting devices, unplug router or reset the router, none of these methods have worked Each phone call has lasted over an hour, with multiple transfers I have recently complained about being charged for four DVR, even though we only have two We have not been refunded and I am currently waiting for a call back from cancellation ser

My husband has been an AT&T customer since years and we never considered switching from AT&T since we expected an excellent customer service from the companyHowever our recent experience has caused frustration and forced us to switch out of the serviceI tried looking for a grievance email on their website but couldnt find one though I found all the phone numbers for different services! This gives me an impression that they do not care! I have spoken to multiple representatives from AT&T and feel that calling is going to be a waste of time We had an iphone returned to AT&T in an exchange offer for a new one and were told that a $amount would show up as bill credit once the phone was received and processedTrusting AT&T we never checked the bill for a ~$a bill credit and the payment was on autopayMonths later after realizing that they have not credited us, we went and spoke to the store manager who said he couldnt track the device in the AT&T database (He found the IMEI number from a previous bill before the phone was returned to a store)It was our fault to trust that AT&T wouldnt mess up these things and not ask for a confirmation or receipt of returnBut I wonder why AT&T thinks a customer who pays them $a month would lie for a $bill credit! They seemed willing to lose us as a customer rather than suggesting anything to do to helpI also consider it their fault that a store representative got away with my phone without putting it in the system! Also we do not get coverage in our home and were forced to purchase a microcell years backAT&T refused to acknowledge that our area even had a coverage problem and said they could not refund any part of the microcell payment since our claim was not legit according to their database! We just absorbed the $charge ourselves but I should have seen the customer service attitude right then and parted ways with AT&T long back!

Service Type: Residential ServiceAccount: Unable to accessAccount: Unable to accessReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Our internet service and speed is incredibly slowAnd we do not have the option to upgrade to anything fasterAll of the homes in my neighborhood are new construction and are limited in service capabilitiesThis has become a safety concern which was revealed due to the Christmas seasonThere have been several package thefts that could possibly been detected if the security systems had stronger internet capabilitiesWith the increased electronics and technological advances, we should be able to have the option to increase internet capacity We were also informed by our builder that AT&T has an exclusive contract in this neighborhood and getting another company is out of the questionThe new neighborhood next to us is receiving the updated fiber optic networkWhy are we not all

By far one of the worst cellular providers in the United States if not the worst. Horrible customer service. Was quoted 3 different prices in 15 minutes for the same plan. Then told none of the prices were valid and I would have to pay a different price if I wanted to continue to give ATT my business. After being an ATT customers for 15 years we'll be leaving as soon as our contract is up in July. Nothing but a bunch of liars and scam artists working for the company. Do NOT TRUST ATT! BBB is also an obvious sham if they are rating ATT an A+ business yet the majority of the reviews on it's site (228) are negative for ATT. Big business looking out for each other to shaft the American consumer.

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For years on my account AT&T has had the incorrect nameNumerous times I have told the employees my name was incorrectI was notified by a credit card company of a denial due to an recent Alias on my account, due to a bill that was supposed to have been processed over the phoneThe rep did not process the payment I contacted AT&T on 7/via chat and spoke with [redacted] explained the situation and how I wanted it resolvedHis supervisor then called me on the phone and said he would get the bill zero'd out and get me a letter for my me to send to the credit bureaus stating the name was incorrect due to AT&Ts errorHe then transferred me to someone and left no information as to why I was being transferredI became upset when the person on the phone then called me by the incorrect na

ATT stole from me by overcharging me for services not provided to me and for their mistakes, their lack of communication and lack of professionalism and capacity to perform their woksI canceled the services on April 10thThey discounted only part of the services and continued changing me for the services they did not discontinuedThey then stated they did not receive the equipmentThen after talking to so many people I had some fees waivedthen I got those waived charges billed to me in addition to other services and date after I canceled servicesI sent my payment, and for weeks they kept calling me asking me to pay, though I had already sent the payment from fees I could not clear with them even after talking to like peoplethey kept transferring me to different departments, and no one knew what to do, other than to transfer me to a different department When I thought the nightmare has endedThey sent me another bill for some equipmentI am yet to call, but I really do not want to argue and explain myself again for the 100th time

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had set up AT & T phone service for my brother in an assisted living homeI was told that the cheapest way to setup unlimited calling was to do it over the internet I told them I didn't want internet service, but accepted their insistence that it was the cheapest way to provide the phone service When cancelling the service I was told their would be an account credit as the service was paid in advance When I received the ***, there was a $cancellation chargeWe I called to complain about the cancellation fee, I was told by the first representative that I talked to that the cancellation fee would have been explained verbally by the representative I talked to on the phone to order the serviceIt was notWhen I asked for something I signed or to listen to a tape where that was exp

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm supposed to be under a contract with AT&T /Direct TV for $a month plus taxes and fees for a period of yearsI have had their service for about months now, and I repeatedly get bills every month for anywhere between $- $dollarsI have spent over hours on the phone with customer service , and the loyalty department trying to get this straightened out , to no avail This is my last form of recourse before I file a lawsuit against the company as a wholeI have also been to an AT&T store to try to reconsile the billing issue as wellFor some reason , the csr's do not speak clear english, nor do they seem to comprehend the english languageIt's like talking to a wallThey are clearly in breech of contract, and I need helpThis has been going on for months, and it is

Bill was incorrect times (never applied promotional rate) Did not apply promotional rate to internet service upon exit of DirectTV relationship Was overcharged almost double every month and charged tons of miscellaneous fees Did not resolve issues upon phone call (about of them) Product_Or_Service: TV and Internet Bundle Account_Number: [redacted]

AT& T is TERRIBLE at customer service When you finally find a number to call off of their website, the people are not helpful at all It is like they don't care about their customers at all I have dealt with a field rep named Brian J [redacted] , who gave me wrong names & departments when I said I wanted to speak to his supervisors No sure why someone would want to trust a company like that

I started working at company we got a discount if we brought a device to att, we already was loyal customer since 2009, I get all enrolled in program so I thought. Im told by many agent that yes I got my discount then I start getting email from so department. So I call them I get told by the agent the manager approved the discount even tho the account is in my husband name, I keep getting more email, I call and speak to agent, sup and manager why my husband on the phone they all three tell me I cant get the discount, the manager was rude told me there was no one else above her, So I call the 611 to be told by that agent that im enrolled getting the discount and nothing to worry about, only get another email I call 611 back again because I refuse to speak to the 1 department. only to be told by that girl it was approved only later in the conversation to tell me that she didn't say that, I tell her to pull the phone record she give me a website to go and sign up for cause it will bypass all the misinfo ive been given, it takes me to another company website for there discount, so I get on chat to be told yes they can help me set up the discount only to be told I couldnt get it, then when I told them I was taking my business elsewhere everyone wants to tell me how sorry they are. I feel this company should honor there word and not treat a good customer like this along with holding the agent accountable for there action.

I cancelled my account and was told there was no balance dueNow I am charged a final bill that is not prorated because the manager Robert ID [redacted] told they don't prorate billsSo I am being charged for minutes and a week or less serviceThe manager said nothing and then said do you have any other questionsDid care I was told wrong information other corrective action for the agentLose Lose situation for customer and agentGreat management This is a customer with a great payment history too

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 9-11-I discussed with ATT porting over numbers for my business and was told the rate would be $for each line, for a total of $However, now that I am being billed, my invoice says the charge is actually $a line, for a total of $180, and that I have a $credit, which results in the $totalHowever, all of the taxes, fees and other charges are based on the $amount (an amount I am not paying), and the result is that the taxes, fees and other charges are almost as much as the $line charge..almost $So my overall bill/invoice is much larger than I expected and I was never told when I placed the order that the taxes and other charges would be based on $180/month rather than $75/month It is like going to a department store and buying a TV that is regularly priced

I had at&t dsl and now I switch over to at&t [redacted] and at&t dsl is still charging me

On December I contacted direct TV to inquire about cancelling my at&t internetHowever, the lady I spoke with,***Told me things that weren't true or accurateResulting in my bill increasing and being locked into a contractShe advised I would be getting a new modem, new fiber optic wires, new remotes and 100mbps speedNone.of those were received Product_Or_Service: AT&T internet

AT&T failed to transfer my existing phone number of years to new house miles away I moved to a house miles from my previous home in the same city I contacted AT&T and requested that they move my phone and I wanted to keep the same phone number They checked and assured me that that phone number would be transferred When the phone was installed at the new address, a different phone number was assignedAlso, when the old phone number is dialed, AT&T has it listed as "no longer in service" and the new phone number is not provided to callers I have contacted AT&T on separate occasions, namely the evenings of Feb4, 8, 11, Each time I was assured that the problem would be handled Nothing has changed I want the old phone number returned to me That number is [redacted]

This complaint is related to AT&T not correcting significant billing errors despite ample evidence I signed up for AT&T bundle of services effective 8/8/Bundle includes landline, internet and Direct TV service for a fixed price for years I was suppose to get months free trial of premium channels (HBO, Showtime, etc) when I signed up I was also promised internet speeds of 12-MB download speed What has happened since My bill includes charges for the premium channels and needs to be removed / corrected I'm being charged internet equipment fee which is not part of the bundle and needs to be removed / corrected1st bill didn't have that as evidence Because of ongoing internet issues, AT&T reduced my internet speed down to Half of what I was promisedSo, I called AT&T customer service and they said because of that he was going to credit my monthly bill by $22/month for the life of the contract (years)He said he could only do for m

We have an Internet only account with AT&T and requested to transfer this service to our new homeThe agent who set up the transfer of service added home telephone service even after I had informed him I did not want it and would not use itThe day of install I spoke with an agent who told me to resolve the problem I would have to call back once my service was activated to have it removedShe also told me her supervisor approved to waive the installation fee I wasn't informed ofAfter install I called and spoke with two agents, both assured me the home phone service would be removed and my bill would be loweredMore than a week later the home phone service is still on the account after I spoke with two agents who confirmed it would be removedThe second agent I spoke with also promised she would notated the install fee wasn't to be billed since the new cycle had not generated allowing her to remove it just yetI wouldn't be surprised if that was a lie as well Product_Or_Servic

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April 27, I notified ATT to disconnect my ATT Uverse bundle account after one week of poor service and customer serviceThe service we received during that week didn't correspond to what the sales rep had promised usThe disconnection confirmation number is XXX-XXX-XXXX-A The equipment was returned to ATT via UPS on May Since then I contacted them close to times to fix the bill since I only had one week of serviceAt this time nothing has been done even if on May the resolution department in Columbia, SC, told me everything will be fixed Instead, this week I received a new bill with a $amount due even if I no longer have any service with them since April $524,corresponds to the past due amount that I am waiting to be fixed ($287.68) and a new monthly bill of