AT&T

I rarely ever write negative reviews, but this situation warranted a review and filing a complaint with AT&TStarting weeks ago my phone was sending delayed text messages to recipients - not an hour delay either, like 2-days delayI called AT&T and asked to speak with a technician, the representative transferred me to Apple instead - Apple's solution was to do a manufacture reset, which I wanted to do as the last option resortApple then transferred me to a technician with AT&T, they did some troubleshooting and then it seemed like my messages were working fineA couple of days later, I started getting feedback from recipients that my messages were again being delayedI called AT&T back, he does some additional troubleshooting and even followed up with me the next day to see if the problem was still persisting, I told him it seemed to remedy the issue, but now I am noticing the issue is intermittent and what will happen if this issue begins againHe advised that we should do a manufacture reset and instead of restoring the phone from the cloud restore it like newAfter a couple days, my text messages were delayed again, this time someone told me it took days for them to get my text messageInstead of calling AT&T, I did a manufacture reset and restored the phone like new like the technician had recommendedAgain the solution seemed to remedy the issue for a week and then again it happensI called AT&T spoke with a technician, advised him of everything the technicians before him did and yet he still persisted on doing the exact same troubleshootingIn the end I told him I feel like my only option is to switch carriers because I didn't feel like I was getting the help I needed, he basically agreed maybe I need to switch carriersWHAT! Who encourages you to leave? Anyway, we hang up, I am frustrated and so I call back and request a supervisor, told her the issues I have been having and the experience I just had with the technician I spoke with, the supervisor gave me her name and number and said she would have someone call me back to go over the next steps, which was to send me a phoneAbout mins later, a loyalty care associate calls back and tells me whatever and then transfers me to a technician, who again asks me all of the same questions the one before asked meThey kept telling me there might be a virus in the phone, in the end they offered to send me a replacement that I would have to pay forFor me to pay to replace a phone that is not working, not because of something I did, was completely unacceptableI tried to call the supervisor back, but must have written her number down incorrectlyI then called customer service back and asked if they could transfer me to the supervisor, I had her first and last nameThe representative said he couldn't do that, I told him I had already talked with her and she gave me her information and that I was just trying to get back in touch with herHe put me on hold for mins then came back and said she was unavailable, I asked if he could email her and give her my information and call me back - ok was his response and we hung upThe next day I never got a call back, so I call AT&T yet againI requested a supervisor again and he put me on hold for mins, then he came back and said his supervisor would give me a call within minshours later, I still have not heard backI just called today and requested a supervisor, person I talked with was greatI briefed him on the lack of service I have received and basically wanted to file a complaintIt took a while for the supervisor to get on the line, but the representative kept checking back with meAll in all, over the last days I have spoken with representatives, requested a supervisor times and have been given the runaroundIn the end there was no fix and I decided to leaveHorrible service

Tried to cancel my U-Verse services after being a customer of yearsWas convinced to switch to Direct TV and now my bill is all messed up
I have been a customer of AT&T for yearsI called on 1/25/to cancel my services with AT&T due to the high price of the services that keep growing and growingWhen I called I was transferred to a man named ***He talked me into switching to Direct TV and keeping my U-Verse internetI asked a bunch of questions and was leary of switching, especially because it would require me to sign a contractAfter being assured that there would be no extra charges to switch and it would save me a bunch of money I decided to go ahead with the changeIt was installed the next dayOn the 25th of January when I callaccount was at a zero balanceA week or so later I checked my account to make sure everything had been changed over and much to my surprise it said there was a balance of $duePreviously it was roughly $a month for everyth

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I obtained At&t "hi-speed" internet and Direct TV in June of after moving into a new residence The service has been horrible ever since installation and I have called numerous times to complain The internet service is very slow and not "hi-speed" at all The Direct TV lost signal every time it rained all Summer & Fall It is now the middle of Decand I have not had any TV signal for over a week I called several times and was told that I need to remove the snow and ice from the dish, which is located on the roof of a 2-story home This is totally contradictory from what I was told when being sold the service, and it is even states this on their on-screen Trouble Shooting Guide when there is a signal loss (error 771) for the customer to "never go out on your roof" I would have never

BEWARE OF WHAT THEY PROMISE YOU!!!
BEEN WITH AT&T FOR MONTHS AND STILL HAVEN'T RECEIVED THE REBATES I SIGNED UP FOR NOW I'M GETTING THESE OUTRAGEOUS BILLS PAID WHAT I WAS TOLD TO PAY AND NOW MY SERVICE IS SUSPENDED
DO USE AT&T!!!!!!!!!!

It has recently come to my attention that AT&T has been charging me for the wrong Uverse package for over year They have been charging me for the Upackage ($157) when I have actually been receiving the all core package I have reviewed all of my statements for and I spoke with *** (ID ***) on and he informed that AT&T has been charging me the wrong price since and that AT&T owes me $before taxes My case # is*** I spoke to numerous representatives throughout this process On 11.117, the representative stated they could only go back months to give me a refund I spoke with William in the Loyalty program the same day and he stated I need to file a fraud reportI spent 1/hours on the phone and was eventually told that I could not file a fraud report This is unacceptable that this has been going on for so long with no resolution
Product_Or_Service: U-verse TV package
Order_Number: ***
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Oct 14, I went into the store located on Lake Cook Road, Northbrook IL XXXXX Phone# XXX-XXX-XXXX and spoke to rep *** *** I signed up for a cell phone and home internet bundle special for the Chicago land area of $a month with free internet for life, this also had a new cell phone monthly cost of around dollarsI provided a $credit to apply to my accountMy first bill was $for 11/15/I called ATT on 10/23/to ask for an explanation as to why my bill was so high as what I signed up for was not reflecting on my billI was informed by the rep *** ID# *** that it was not $dollars a month it was $a monthI was really upset over this and I was informed that my employer discount code was not applied either as it did not qualify something the

The company is unwilling to return the equipment they are reporting to the credit card agency that I owe that was returned to them but they say they can keep the equipment and still make me pay because it was not returned timely
Product_Or_Service: u-verse/wireless (bundle

Landline Service is has not been working for weeks and this failed service happens frequentlyProblem isn't fixed by the date ATT sets
Service is frequently interrupted and repair isn't completed in a timely manner

After being told by three reps on the phone and two reps in store that the phone I had PAID off did not have to be turned in and that I wouldn't be charged, I felt pretty confident that they knew what they were talking aboutWRONGBought a new phone and in Feb was charged over $for the old oneCalled over times and each time was told that a ticket had been started for my claim and they stated " o yes MrsP I see here you were charged and you shouldn't have been." Multiple times I was told that the back office had to correctFrom Feb 12th, AT&T kept $of ours and wouldn't give it backIt was one whole month until my following billing cycle and me calling multiple times a day before someone reversed the paymentThat was never their money, but they felt like they could take that much from a family and make it seem like no big deal! Blows my mind

Service Type: Residential ServiceAccount: XXXXXXXX direct tv ***-***Account: XXXXXXXX direct tv ***-***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My compliant is that of many of *** customersThe billing department is ridiculous and very inconsistentThe customer service when dealing with billing issues is a joke as wellIt seems *** doesn't train their employees on how to talk to its customers directly and with empathyBasically my problem is this, every month me a my wife have to call to dispute our *** because it is never the same or what it is supposed to beWe had Uverse for a least three years and only about ten months consecutively was our *** the same and the only reason it was that was because we had to call and complain and jump through hoops to get thatIt it very frustrating and nerve wrecking to have to call every month and argue your ***Why can't you do as you say yo

Credit Bureau inquiry
I have an inquiry from AT&T Services, LSI disputed the inquiry through Equifax and the dispute was validated by AT&TPlease explain to me why my credit was ran and remove the inquiry

My husband and I have been loyal AT&T customers for over yearsThey have always been a great company in the pastWe decided to bundle everything together and get U-verseAT&T told us how great it wasWhat a mistake that wasWe always have to restart our systemWhen AT&T U-verse goes down, everything goes downThe computers are down, phones and cableThey seem to have long power outagesAfter making many calls to customer service, no one seems to know what is going on when we have problemsNo one can give time frames pertaining to repairs, etcWe finally called AT&T corporate officeIn the past they have always been wonderfulIn a nutshell, we were told to go to another company if we were unhappyIn the past we were always helpedWhat a shame, we guess AT&T does not value loyal customers anymoreWe will take their advice and look for another service when we move
JC

ATT is the worst company in the US to deal with, period They are messed up on all levels During a move I tried to add *** and consolidate my bills for a land line, cell, and *** I started in May and ATT make mistakes every step of the way I have spoken to them at least a dozen times maybe as many as times All the people you contact or can contract since the VM system try but since the system is a mess they can't get anything right and in more than one case make it worse Managing multiple systems is not what they are prepared or trained to manage I spent two hours today getting an overcharge handled First it shouldn't have happened, second it should have been cleared up within a few minutes They gave me another number to get the *** statement with a $balance stopped During the call I got a call center with so much noise behind it the location must be a call center ran in another country I don't have an issue dealing with them just don't have so much noise behind you that you can't hear me is not respectful nor professional I don't have time to state all the places they messed up over the last few months, from voice mail not working to people making changes in an effort to help but messed things up more They couldn't have done any worse if they tried No one person to call and they can't fix all your issues What an awful, awful experience with what should be a company with first class service Shame on you ATT you are the worst ever

(Overview: AT&T didn't follow through with the promotional rate I was promised when signing up and My bill is always MUCH higher than it should be with no explanation from my bill or customer service representative)
Very very very long story shortWhen my Directv was installed, Monday November 6,2017, a representative for AT&T came out to offer me their promotional offer for switching to them which was $off of your DirecTV bill for life, free HBO for life, first device free, and they'll pay any transfer fees (excluding phone service fees) when changing cell phone carriersI called them back just a few days later and scheduled them to come back as soon as they were available (November 15, 2017)
Within the following months, I often checked on the status of the Directv discountI asked AT&T online and in the store and they both told me that it just takes time to go throughAnyways, it's not January 22, and I noticed I only received a $discountDirectv told me to contact AT&T, who controls the discountSo I used their online chat system, and the woman made the comments meant to delay you and hope you forget about it (because it's only a $difference, right?) by saying things like "i'll make a note of itthey'll look into itwe'll see if there's anything we can do about it..." I told her that I was tired of being told that and need the problem resolvedShe transferred me to a supervisor and waited 5-minutes for them to respond, which they didn't, and the chat ended up shutting itself downI then called customer serviceLong story short she said that the promotion ended Nov12th and I got service Nov15thI told her that it doesn't matter, because I was told it existed on November 15th and it's the only reason I switched to themShe said she'd make a note of it and see if anything happened, typicalThat night I used their online chat system againThe supervisor I was transferred too (I still have the conversation saved on my phone) basically had a "deal with it attitude" when I told him I wanted to file a complaint he tried to use this intimidation tactic that included telling me that if I did all they would do is terminate the sales agent because AT&T trains people so well it's never their fault and that they've "fulfilled their contract obligation"So basically he didn't care so I didn't file a complaint with him and told him I'd file with the Revdex.com
My other problem is that my bill is supposed to be about $per month, but the bill is always WAY higherThis month is was $and some changeI did have a data overage charge of $30.00, but that in no way equals the that I was billedThen the go and put a $adjustment charge that brought the amount down to the correct charge, but the sales person told me that the $is a 'credit' to my accountThis still doesn't explain why it was (on another note, the bill has been split up into bills throughout the month for no reason)
So to my next problem, is that I was promised one free device, but it turns out that they just 'credit' your account each month for the finance payment (they said that's what the $'credit' was for)That's not what I was told or what I agreed toIt also is upsetting because it's the most I've ever paid for for new serviceThey discount the phoneSo now I have a $device that I would need to pay for if I switched right now, which is what I want to do
Other problem is that they don't actually pay you for the full amount of switchingMy fees from my last provider for switching was about They sent me a prepaid card for $and some change and then gave me a $"credit" to my new phoneHowever, I should have had a free phone AND I don't see a credit applied to my account
They don't actually lay out your bill but charge you and add credits at random times and in random places so you can never prove that they didn't follow through and they don't need to explain where the money's going because they just said "we'll add credits to your account"
I had Verizon for years and never had a problem like thisThey were expensive at the time, but honestThen I had Sprint for a year and never had a problem with them eitherThis is the ONLY company and it's problem after problemAs soon as I get my tax return and can pay for the not so free phone, I'm going back to Verizon

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my U-Verse Tv in JulyI sent back the boxes to connect the TVs to AT & T AT & T confirmed that they received the boxesSix months later AT & T are still attempting to charge me for a service I do not have, They have also charged me late charges when I only pay the services I receiveThis service and avenue to contact them is not customer friendly and it is very difficult to communicate with themI have tried several months to notify them but my requests have left me with no satisfaction

Over time, I've had numerous issues dealing with AT&T To be concise, I will list ONE issue that has been going on for a while: AT&T has been hacking into my att.net email sub-accounts by disallowing me to sign-out
I pay for this service but have been experiencing error messages while trying to log-out of the att.net email This happens to all but several of my att.net sub-accounts
The error is displayed as a "website's security certificate" issue Each time I "sign-out" from my att.net email, instead of being signed out there is an error stating "security certificate problem may indicate an attempt to fool you or intercept any data you send to the server..."
I reported the problems to AT&T countless times to no avail I was transferred to dozens of departments; none care to fix the problem I pay for this email service from AT&T but kept being hacked by AT&T
I suspect something larger behind the sceneI request a resolution from AT&T regarding this privacy in

Don't buy or get anything through AT&T and DIRECTV they lie to you about the deals you will get With DIRECTV and AT&T Internet it's been a headache for years took months to get my DIRECTV bill resolved because they made a mistake with the plan they gave me two different addresses took forever to get bundle price Internet and DIRECTV and now I was lied about my cell phone deal And as well as Internet and DIRECTV deals when getting wireless phone service

The chat agent I contacted on 3/stated he will place an order to change my plan to the unlimited for the same costI was paying $a month
I contacted at&t because my usage was extremely high that month and it had only been half of the month and I was concern for the usage and extra chargesThe agent help me figure out that I didn't recognized two devices so he help me change my password and after that he stated *** : Yes, you are secured with WPA - PSK
*** : You can disconnect the device by access you router pageI will send out the articles to your to secure your devices
Me : Thank you
*** : You are welcome:)
*** : Regarding data usage, I will place the order to change you plan to unlimited for the same cost
*** : Will that be okay for you?
Me : Of course, thank you very much ***!
*** : It's my pleasure to help you:)
*** : Please allow me minute to place the order
Me : Not a problem, take your time
*** : Thank you:)
*** : Thank