AT&T

On Feb12th I was sold a bundle package of TV/Internet/Phone for $per month only to be informed on 2/13/that the phone was unavailable
On 2/12/I was sold by "***" a bundle package for TV/Internet/Phone for $per monthI was very extensive in my questioning about the services and the phone capabilities or limitationsShe advised that it was VOIP however there was a glitch in the system preventing her from processing it on the 12th and that I would need to call back on the 13th*** also advised that I would receive installation appointment confirmation emails for the Direct TV install as well as the internet installationThe emails that I received did not indicate an install date or appointment and my credit card was charged for shipping and handling of the Direct TV equipmentOn 2/13/After making different phone calls and being transferred along with numerous chats with AT&T assistants I was able to confirm an install date for TV and InternetThen when at

For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internet
For the last two months on several occasions, I been experiencing a loss of connectivity to my cable and internetDuring each time I called tech support and they could not provide a reason nor a permanent solution to my connectivity issue

I have had huge difficulties with AT&T when I first signed up with this companyAt the very beginning when speaking to the sales agent, we were promised that our two iPhones and our Samsung Galaxy Core Prime would be available for a credit when turned in, $apieceWhen we began the process after being connected, AT&T advised us that the Galaxy Core Prime would not be available for refundWe escalated the situation and we were told that AT&T would honor the sales agents claim, to bring the Samsung phone to an AT&T storeThey refused to take it at the store, leaving me unable to get the refundSince then, we have felt AT&T owed us $but simply game up any further action besides negative word-of-mouth experience sharingNow once again, we have an issue with AT&TWe have some fees that were to be removed, however, there was a miscommunication where we thought they would fall off but we had to call and remove themTo keep service active, we have to pay $260, but when the fees

Annual Discount Promised not Given
Uverse Account

My account was canceled(transferred to a new company) on 10/but after countless call will not properly fix and keep transferring me
We transferred our services on 10/5/I called to cancel our services as soon as our installation rep left from the new companyI was told they couldn't cancel everything until our phone was ported, which was the new companies fault, but was told it would be back dated to 10/once it wasI called multiple times to check and they said to wait for the final bill for everything to process
I have made at least phone calls in regards to this matter and held at least chat sessions to try and rectify thisI am transferred from one person to another and have to give my first born just to get a supervisor on the line making me even more upset than I already amThese calls take up at least minutes to an hour of my time OR MORE!!
At this point, not only do I feel by balance should be wiped clean but I should be given some kind of compensation

refuse to sell internet, despite the immediate neighbors having it
They are the primary ISP in my area Both my immediate neighbors have DSL/uverse They refuse to provide me with internet and will only provide me with a hotspot Here is the funny business, it's more expensive and has limited date so they have zero incentive to do anything Due to the regionalized ISP (due to federal regulations) there is no competition in the area They are perfectly fine gouging customers like myself as we have nowhere else to go for high-speed internet I have also spoke with the local ATT technician that drives up and down the road He openly told me that they have open ports available but were told to not hook up any new lines of service To add to the matters, the 4g signal out here is extremely week, thus the hotspot that I have been paying $a month for, doesn't work even though I also went through the expense of putting up an external antenna
I have called these people and don

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: 7070Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been living in our house for years Our neighbors have internet We have called at least once every months for years for internet service, but keep being told the same thing "Someone must move and give up their line in order for us to have one? We are always being told that someone *** call us back, but they never do All we want is internet service It has been years now

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My AT&T's bill has increased over 60% since January, and is expected to go up another 30% for the next month with no changes in level of service While I am aware of the expiration of certain promotions I signed up for as part of a two year agreement, the increase is rather excessive The prices for the programming packages have gone up also, as well as the pricing for mandatory sports packages that cannot be removed from my account The company does not offer any other options other than reducing the level of service while my bill will effectively double by next month when compared to January levels
As a customer, I expect to have more control over my bill and ask that these practices be reviewed To cancel my services, there is a $charge, which the customer revives agents use as leverag

I was billed for early termination fee, but I did not agree to a contract
I cancelled my internet/phone service with AT&T and I was charged $early termination feeI never agreed to a contract and was not aware I was entered into oneI called to question thisI was told that the "global resolution team" would look for any evidence of an agreementThey could not find any evidence, but would not refund my feeEvery time I call, the person says they can't help me, but they will have someone call me who canNo one has called meThis has gone on for many monthsMy AT&T account number is ***

I called in for a directv/att offer of 80/mo months, no install fee of any kind I am currently charged install fee from att for months at per month And I worry I'm seeing the price last only months

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0CRIMINALS work here who commit felony crimes, illegal wire-tapping, phone interference, harassment and malicious, willful and repeated torment After almost three years of phone interference I discovered this is the company setting up MSISDN linked international accounts to every one of my phones, my friend's phones and interfering with my parent's land-line They re-re-routed at least a dozen fraud claims I made with ATT right to their employees at VXI who delete both the notes and the fraud investigations at ATT, and they include notes in my account of things I did not say, such as indicating I was calling about a different account with area code, or that I was unreasonable, after they changed my pass code and locked me out of my phone
After almost three years I discovered their nam

Our current ISP (***) decided to go up on our rate last month and wasn't interested in keeping us around as a customer, so we decided to shop around for a new service provider I called AT&T because we had used their service prior and actually enjoyed what we had at the time (25Mbps/5Mbps) In speaking with the customer service rep, I was offered the same upload/download speed as we previously had for $40/month and decided to accept that offer of service In the same phone call, I asked him to confer with the tech department to confirm our eligibility for that speed at our current address He came back on the phone after a few minutes and said that we were eligible to receive that speed (25/5) at our address, so I told him to schedule the installation
Fast forward a week to our installation date...the technician arrives and begins setup only to tell us that the order was processed (incorrectly...) for AT&T (12Mbps/1Mbps) service I didn't give the technician a hard time, because he did all he could/was authorized to do However, after a 30+ minute phone call with the technical department, they told me that the fastest speed available at my location was 18Mbps upload speed (which of course was an "upgrade" to what we had...translation more $$) in direct conflict with what I had asked the sales rep to confirm a week earlier! It also shocked me that over the course of < years, AT&T's infrastructure has apparently gotten worse (what???) as we previously had a higher speed than we were now being offered I'm not sure if I was deliberately misinformed (AKA "lied to") just to make a sale, or if the sales and tech folks just need to get on the same page To top things off, when I asked to cancel service, I actually had to ask the cancellation POC to make sure that I wasn't going to be billed for an installation fee...really AT&T? You were going to charge me $for a service I hadn't even agreed to purchase and used for < hours unless I ask you not to? Bottom line...don't trust the story you get from the customer service/sales people AT&T's infrastructure is apparently now the laughing stock of the ISP world If only we were zoned for Google Fiber...(sigh)
Btw...we live in Huntsville, AL (~200k population), so it's not like it's the middle of nowhere...get it together AT&T, or be prepared to lose more business...you guys have a star rating for a reason

My monthly amount changed without warning, I was told I would receive a credit by an agent that I did not, & being billed for disconnected services
My bundle account with AT&T Uverse included service for my landline, broadband internet, and televisionMy account went delinquent while I was in a job transition as my monthly rate had increased without any prior warning or notification from AT&TMy attempt at securing a payment arrangement was not successful
On 6/3, while out of town for new job orientation, I attempted to access the AT&T website to pay the past due amount of approximately $in full, only to learn that while out of town, my services had been disconnectedI contacted a customer service agent in an attempt to pay the above amount and have services reinstatedI was told that services would not be reinstated unless I paid an amount of approximately $fr two months of service, but that due to receiving now warning of the rate increase, a credit of approximately

*** has been heavily advertising their THANKS rewards program for some timeThis program includes "Ticket Twosdays" where you buy a movie ticket and get one free through their website
My account shows I am eligible for this program as a u-verse customerIt specifically states it when I checkI have only been able to use this once, when I should be able to redeem weeklyWhen I go to https://tickettwosdays.att.com/ and log in to redeem, I am given a 'page not found" errorthis happens regardless of how I access the site
After contact customer service through chat, I was sent to phone, then automated system, then IT department, all who had zero knowledge of the rewards program (or even what a page not found error was!) and basically said they could not help me
I believe att is falsely advertising this program and has no intentions of fulfilling to u-verse customers as it was advertisedI have read the complaints in their forums and none have been responded toI beli

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told that I would get a $and a $gift card for my servicesI was just told today March 31, that they gift cards where waiting for meI tried to claim them today but was told that they expired in DecemberAT&T said that they sent me a letter in October letting me know that I could claim them but I never received a letter about my gift cardsThey just told me about them today and now they will not let me have my $gift card and my $gift cardThey are keeping them because I didnt claim them in timeI dont understand how they can keep money that is not theirs
Account_Number: XXXXXXXXX

We were costumers for several years but decided to cancel the plan on 10/19/There were lines on the account and one of the accounts purchased an att *** on 10/08/When we cancelled the plan, we were told that as long as the phone was retuned to a store on or before 10/21/16, the phone would not be chargedMy sister tried to return the phone to different locations and was sent to other locations in Orlando, at the last location she was told the only the account holder, myself, could return the phoneI took the phone on 10/21/16, to store but was told we both had to be present, myself and my sister, this was the last dayMy wife called ATT, they told her that as long as the phone as dropped off that day before 5:00pm at a *** there would be no chargeThe following week we logged in to the account and the phone charge, since then we called times, and was always told not to worry there would be no chargeWe requested auto payment to be removedToday, 11/14/16, I logged in and there was a charge for $for the phoneI called and was told the phone was received on 11/9/but unable to process a refundATT is stealing $708.82, left me on overdraft and my bank is also charging $in overdraft feesI need my money back ASAP, I have no money left! no one can give me answers!
We cancelled the plan because each month att was overcharging us, having to call each month to dispute charges, being on the phone for over hr and always being transferred to different people with no solutionUntil we got tired and moved to ***
PLEASE HELP!

At&t is by far thee worst EVERi've had my cable and WiFi for about months now and this month my bill was almost dollars which is outrageous for cable and WiFi so I called and the lady said the charges so fast I kept repeating and some of the charges where things i've never heard of so then when bill time came around for that dollar bill I was a work and got a call from my son the cable was off so I call at&t to get a payment arrangements and the only thing the lady repeated times was no you cant make arrangements you HAVE TO PAY THE like I may have disliked time Warner aka spectrum but at least they didn't make a customer feel *** for needing a payment arrangement for a dollar cable bill I really don't wanna pay and is not worthAT&T been ripping people off for years but now technology is coming in they better start treating their customers like people and not a pay day because all a person needs now a days is WiFi HELLO AT&T WE DO HAVE FIRE STICKS NOWi loved my services and don't want to leave but this was by fat thee worst experience I have ever endured in my whole life thank you AT&t

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for a month contract at $per month starting May for Directv & Internet through AT&TMy first bill came combined at $132+I paid itSecond bill(s) came separately from DTV and ATT this time for $(ATT) and $(DTV) total $I was confused as I was expecting bill so I called themI was told they would have to combine them and only ATT could do it and it would take billing cycles to complete and it would reflect an (either $discount or 10% discount) which would bring it down to our agreed price once the bills are combinedNow received Septembers bills"SEPARATELY" againCalled againNow being told it will take another billing cycles to completeThis is unacceptable as the separate bills come to $per month and I am paying over $a month more than w

AT&T made a horrible business decision when they purchased Direct TVTheir customer service of disabled veterans is atrociousDirect TV forces you to renegotiate your package and then locks you into a 24mth contract that they will not let you out of when you are required to move cross countryTheir decision has lost a loyal customer along with a customer who was about to purchase a AT&T home bundle with three wireless linesThe parent company should do a better job of monitoring this subsidiaryNot only have you lost a lifelong customer but you have also lost a shareholder

I signed up for the combined plan that states it costs $a month , activation fee waived and includes genie receiver and wireless receivers
I did not get one of my wireless receivers, was charged an activation fee, still being charged twice - one for $+ $for each of the lines Then a separate bill for Directv
I called customer service who told me they would send out the third receiver, credit my activation fee and would escalate to check on the chargesNever got a call backCalled again and was told there was no way to add the receiver to the order and I would have to pay another $for it and the other issues would be escalatedCalled again and it was still under reviewA month later I haven't had a response
Product_Or_Service: Apple /6S plus/Directv and AT&T unlimited plus
Account_Number: ***