AT&T

To whom it may concern;
My family and I have been a customer of AT&T since 1995; we have been very pleased with our service up to nowIn April we combined our cellular service, internet and Direct TV and ever since we combined those services we have had issues with our billing
In August we received a bill stating our Direct TV services would be cut off for non-payment, but we had just sent in a payment We called and spoke with someone at AT&T and they stated everything was ok with our bill and to disregard the letter, next day our services were cut off
When we signed up in April our bill to have all three services combined with free HBO would be $(Cellular, Internet & Direct TV)
We have spoken to numerous people at AT&T and Direct TV for hours and days, and quite honestly the right does not know what the left is doing and vice a versa Direct TV states we have over a $credit while one branch of AT&T states we owe moneyIt seems as though t

Service Type: Residential ServiceAccount: XXX-XXX-XXXXXXXXXXXXAccount: XXX-XXX-XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0It started in November Att has been cashing checks that are not made out to AT&TI am not in a combine billing planI have tried contacting the to find out why they are cashing my checksI have not gotten a straight answerI mailed in my monthly payment to directv and my check was applied to att accountEach party blames the otherI am asking for help with this issueI have filed a complaint against Directv as well

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled telephone and internet services on November 11, for this accountAT&T billed me after services were canceled and equipment was returnedI had to contact an attorney in April regarding Sunrise collection agency coming after me for $that is not my responsibilityAfter the attorney sent a letter to AT&T and the collection agency, the bill was sent to another collection agency!I currently have an active account with AT&T which makes this matter even more frustrating! When I tried to contact AT&T about this issue they informed me that the account is closed and sent to a collection agencyI'm still trying to resolve a billing issue for over a year agoIt's very frustrating contacting the call center and spending most of my time on hold just to be told that there's nothing

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am upset and completely outraged by AT&T's billing practicesI have had AT&T wireless internet and television bundle service since approximately November 29, For months of this service bundle, I was quoted a total bill of $before taxes and feesSince November 2017, I have been an on-time payer to AT&T with very few complaints to the company
I received a "Note" in my AT&T account portal in November 2018, claiming I had until November 27, to make changes to my service package before my then-current 12-month promotional service discount expiredI promptly changed my service package on November 27, (as requested by AT&T) and during the process of making new service selections, was quoted a rate of approximately $monthly for my new service package - to include bundle

In October I submitted a complaint to the Revdex.comMy complaint was that AT&T services were charging me three times in less than daysI had called AT&T more than times trying to get this matter resolvedAT&T customer service would not assist and couldn't understand my frustration After following the complaint I was contacted from a member of AT&T, the gentleman I spoke with understood the problem and corrected it however I'm having the same issue again nowOn November I paid a bill in the amount of $then it appears again I was charged on December for $now I'm receiving another bill which is due January in the amount of $I have had AT&T services for more than years since adding DIRECTV services my bill has been wrong and incorrectI will pay you what owe but am being billed more than $in days and my services have NOT changed! This is ridiculous! I
Product_Or_Service: Apple //
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Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We resided at XXXXX *** *** *** *** from 1/- 11/and had ATT landline, internet and cable services for the entirety of that timeframe We relocated and sold our home on Colchester on 11/8/and established new ATT service at XXXXX *** *** *** *** on 11/9/ We called and cancelled our service at the previous residence and initiated service at the new resident effective 11/9/ ATT continued billing us for the old residence in addition to billing us for the new residential address My wife and I have called every month at least one to two times and have spent approximately 10+ hours on the phone with ATT; each time we are told on the phone by a representative that the end bill date will be readjusted to 11/8/and we will receive th

TV service is trash They blocked our main local channels (NBC and FOX) going on months ago because they did not want to pay the networks for airing their shows Unfortunately, those shows include AGT and the World Series I have called and contacted them via Chat about times already and they just do not care On top of that they offered a one time credit of $for my missing channels I have the Upackage with channels most of which I do not watch at all
On top of all this they are still advertising the blocked channels in their line-ups!

Complaint by telephone/Revdex.com staff/sq - Consumer states they have had a constant problem with billing and customer service surround their bill The bill has constantly increase without with notice, different people in the call center have provided promises of getting the matter corrected, or rudeness and even disconnecting the calls Consumer's bill has increased from $and now $with no added services.Acct# unavailable at this time, but the telephone number *** is associated with the account - U Verse Bundle - Television & Internet only

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After speaking with home solicitors from AT&T, I agreed to their services of AT&T U-Verse bundles of home phone, internet, and satellite televisionServices was scheduled to start on Sept 1,for all servicesThe Direct TV man arrived and accepted my payment of $for wireless receivers and installed servicesHe went through the already existing line that Charter had dug and ran therefore cutting off my internet servicesAfter the AT&T internet installer never showed, I had to cancel services on Sept 3, They charged me $for wireless receivers and unable to get internetDirect TV sent me a refund for $and stated that they with held the remainder for activation feeI canceled packet and still received a bill for $that AT&T is saying that I still owe this bill and turn

AT&T is a DISGUSTING companyI have been with them for accumulative of around years, 8+ on this recent accountI even have a business line with them, and I can tell you they will outright LIE to your face to get you off the phoneI have RECORDED phone calls of them repeatedly lying to me over the course of a month an a half, about a plan they changed I NEVER agreed toWhen I provide proof of the plan I agreed upon, they lie to get me off the phoneThey are a TERRIBLE business, LIE to customer faces, are SEVERELY over priced, and don't care anything about their customers, as long as they can milk them for moneySWITCH TO ANOTHER CARRIER, you will be better off

I placed on order for a iPad on Maron a special deal since I upgraded my iPhoneI was emailed that the iPad would be delayed a month and ship in May, no problemThen I received an email the past Friday saying the older iPad was no longer available but I would be upgraded to the newer at no extra chargeThen Saturday I received an email my order was cancelled by meAfter calling ATT support I was told to go to the store which I didI was told buy the lady, who showed all my emails to the store manager that they would get approval today and fix the issueAfter three calls back over hours I was told she was gone for the day and that a manager would call me back in 10-minutesNo call againI guess my next action is to file a disputeThe is more than about and iPad, its about customer service or the lack ofITS A MATTER OF PRINCIPAL

I'm trying to pay a $dollar internet bill and I don't know how to pay because Im waiting on bill to be combined I just want to pay the with no fee after being on the phone for minutes It's under***, I think that is my husband it's due tomorrowand I need this fixed
Product_Or_Service: att fiber

On July 19,a man came to my door asking me to change from direct tv to at&t u-verse At first I was reluctant but after listening to his sales talk I decided to change I was promised a $reward The service was installed on July 20,and I am real pleased with the change After days I phoned AT&T about the rewards I spoke to one person and they o.ked the first $but gave me another number to claim the other $ I phoned that number and the lady o.ked it I received $cards I phoned to see about the other $and they said they could not find any record of the other $ They only give $rewards I spoke with different people I told them I was promised $and I expected to get it One lady offered $50.00's off my bill but I told her no, that wasn't what I was promisedI then spoke to a gentleman and he said there was nothing he could do either I told him I would be writing the Revdex.com and he made no commentI told

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AA&T in November of and they offered me a two year contact with them and direct tv that included wireless and cable for $a monthFor the last three months they are charging me $I called them a couple of times to discuss the this issue and to look at the verbal contact that happened on November of They have told me they are investigating it, but they never call me backThey never mailed me a contract regarding any information on the verbal contactsEvery month is the same issueI call to complain that they are not charging me what they told me they were going to charge me, someone says they will look into it and they never get back to meI have requested the verbal conversations for when the contact was done and everytime I have called to complain The last p

Shoddy installation,paying prices for services that you dont get, and inability to work with the customers schedule for service to repair their equip
A little over a year ago we ordered AT&T U verse internet and released a competitorThe installer claimed he could not fish the wire into the crawlspace so he drilled from inside our home through the outside wall and ran the cable down the wall to the box leaving an unsightly wire and staples running along the outside of our homeWe were paying for internet speeds we did not get after several speed testsA techdetermined we could not get the speeds we were paying for so they gave us a lower promotional rate, matching the speeds we were actually gettingAfter a year, the prices nearly doubled, and I compared the competitor and called AT&T to check their promotions and compareOver the previous year, AT&T and a local contractor installed Gigabit cables in our neighborhood which included digging up my front yard, and putting a green

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My name is: *** *** and I'm Complaining on behalf of my AT&T U-VERSE Cable bill AT&T#XXX-XXX-XXXX Phone# To Account:954-461-Password: first off Channel which is Wsvn we no longer have to find out that AT&T is under negotiation with that channel provider because I couldn't watch My football Game at that time on 01/17/So I took a picture of the blue screen for proof and when I called they wasn't sure when it will be back up for the customer which is not fair and we didn't even get a kind notice of this channel will be unavailable to the customer's and it's included in our plan and we paying for something we not even getting plus a lady Promise me $off towards the bill so I did a follow up to check on the $credit and spoke with Retention manager *** on 02/08/which

I had been a year customer of AT&T Recently I changed wireless companies My final bill was not prorated I believe $to be at issue AT&T is telling me that it is now their policy not to prorate No refund will be given Terrible I have been on the phone and online without success

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 13, At&t put in telephone and internet service for my home which is called Uverse My daughter already had directv which is under At&T now and because of uverse, everything was to be combined under one name and one bill My daughter authorized this to be done under her name *** *** and my name *** *** added to the account The internet and phone come under one bill but the directv is listed but there is never an amount noted for directv on the bill I can pay the internet and phone bill under the combine bill but cannot pay the directv bill I have to call At&t or directv in order to pay the directv bill When I call I have to speak to a rep and am charged a $fee I called and complained about this and they told me that it will take two billing cycles for this to

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted the original creditor as I was trying to obtain wireless serviceI was advised that I had an outstandng balance with ATT home phone services that needed to be paid in fullI advised that I never had any services with ATT I was transferred to the fraud departmentI advised them the account that was opened in my name was opened without my knowledgeThe rep that I spoke with requested that I send information prooving that I was living at another locationI sent the request via email as well as regular mail to the addressXXXXX ** *** *** *** ** XXXXXThe rep insured me that this would not go on my credit as he researched the address and was provided with the information prooving that I was not living at this location and that this was indeed fraud

Please pay attention to the details on billing for those switching or new to AT&T
My newly widowed elderly mother was being overcharged $a month because the billing department did not set up her billing correctly with her bundle
The billing error would have never been noticed unless my husband and I did not help keep an eye on her billsI called AT&T and they did credit her account and resolve the problem
I rate AT&T a negative because I had to find the mistake and take an entire morning to go over the bill with a specialist before it could be resolvedShe would have been out hundreds of dollars if the billing would have continued this wayNot acceptable especially for fixed income living