AT&T

Horrible customer service

We cancelled our services with AT&T after years However, they never terminated services internally Thus, we are being charged for services that were not used They send us to collections for $which they can not explain why First collections company Credence Resource Manag, TX dropped the case We sent in our explanation, and they returned the case to AT&TThen, Sunrise Credit Services, Inc, in NY Now AT&T is trying a different collections company named Diversified Consultants in FL An explanation letter was sent in to Diversified Consultants on march 21st, and as of today we have not received and answer It is our intention to clear this situation as soon as possible However, AT&T needs to do some internal work first It seems like it is a glitch on their system that never got fixedI WASN'T ABLE TO UPLOAD ALL PAGES OF SUPPORT DOCS Is there a fax number or mail address I may send these pages in? Thank you
Product_Or_Service: Phone/internet/cable

After recent conversations we experienced with AT&T customer service, we am certain this review is wasted time and energy, just as those conversations wereWe're not sure when AT&T became a company that has no regard for customer service, but know it is the case nowWe had been AT&T residential landline customers for years, most recent years with the same address and phone number, until last week We recently moved, and attempted to establish landline service at the new address (within the same locale), with no success, to date, due to the frustrating policy's imposed by the companyWe were actually told that establishing landline service "does NOT include a working jack"! That conversation resulted in deciding not to continue our serviceAfter much discussion, we decided that we still wanted to establish a landline, so we called back, within a week, to ask to re-establish the serviceThis was the most recent frustrating experienceWe were told that prior account history with AT&T does not count! That since we discontinued our service, last week, a credit check will be requiredWe are not concerned about the credit check, however, our credit reports are frozen to protect our creditThus, no immediate service can be established, since this will require contacting the credit bureaus to unlock our creditTo our knowledge we never once paid our bill late, in over years, but was told "that doesn't count"It appears, that this company doesn't really care if they keep customers, or notWhat a disappointing revelation

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Dear Revdex.com:
This complaint regards AT&T Uverse billing, and how they did not provide the discount offered beginning May 7, until presently (September 2, 2016)
When requesting transfer AT&T Uverse and internet service to my new apartment, the Customer Service Representative offered a package at a lower rate than my previous address He offered: Uverse U-200, 18mps internet speed, and home phone for $per month ($+ phone service at $9.99)plus required taxes and fees, for one (1) year term service This should have made the monthly bill around $135.xx My first bill total was $148.95, which was higher than expected, but not outrageous Now my bill has increased to $per month, plus taxes, which puts it closer to $per month!
AT&T is outrageous with price gouging

In January when we moved into a new house Robbie *** stopped by from ATTHis contact info is XXX-XXX-XXXX and email is ***@att.comHe convinced us to switch our wireless to ATT and that they *** issue a credit to us so that it doesn't cost us anything to switch from SprintWe sent him our final bill that was around $We were also told our monthly payment TOTAL will be $We received a $credit and a $creditAll of our efforts to reach *** have been ignoredWe have called, texted and emailed himOn 5/7/I called ATT and they said they can not help me, only Robbie canI asked to cancel my service and was told it would cost me $to cancel!
In addition, I was charged over $to my account from ATT and no one can tell me what for!
At this point, I would like to cancel all my services, turn in the phones, received the credit I was promised and not occur $to cancel my services
Product_Or_Service: ATT Wireless, Direct TV, internet

Service Type: Residential ServiceAccount: 6905Account: 6905Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my AT&T internet on 6/6/which was autopay to a credit cardFor month they have taken $from that credit cardNo matter how many times I contact them, by email and by phone, they will not stop taking my moneyI don't want to cancel my credit card to get them to stopI called on 8/13/and was disconnected somehowThe previous contact with them they said they would send a check which has had plenty of time to get here but hasn't and they now charged me again on 8/12/I have never seen a company run the way they areI was going to have them put internet in my new place but I called and they told me this was not there area but I called other internet companies and they all told me this was at&t's areaWhat kind of business is that? Needless to say I don't have internet now!

Promises made in discussion on the day I signed up for Uverse/internet services were not honored
I signed up to have UVerse installed in May of In that discussion in which I signed up and agreed to the services I was told by the sales person that I would receive the following for signing up: A 250$ gift card, Amazon prime for one year, and HBO go for a year I had indicated that there was a gentleman that had come by recently and talked about the gift card and they had the current promotions going onThe sales person affirmed in the phone call that I would get the gift card and the amazon prime and the hbo go When my service was first connected I did get the HBOgo Several weeks went by and enough time had passed and I called to check on my gift card A rep told me to wait a few more weeks because it could take up to six weeks I called back around July 9th and was surprised to talk to a guy that said I didn't qualify for the gift card and that he was going to have hi

constant problems with service
spent hours on the phonefuriuous
wasted m,y time tech offered to upgrade for free and keep the price the same so I dont have to wait for another tech to come out for the better part of a decade I have have never had the speed I am being sold and paid forit is always 6-mbs less than what I payi always find myself waiting for four hours for a tech to come ot my housewho proceeds to fix the problem ONLY during the visit a week or two later and sure enough the problem continues and speeds drop att wants to continue trying this same approach

AT&T Service technician is extremely aggressive and rudeActively insults customerWorried for the safety of my disabled mother around technician
My interactions with an AT&T TechnicianFirst off I am not an AT&T customer, thank God, but my mother isI am thankful that I was home during this situation because that allowed me to intervene with this aggressive technicianAfter living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was thereMy mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed years agoIt seems for 3-years AT&T has been charging her for this lineShe called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove itBut, she said something about the internet, also through AT&T, being attached to this no

There is no worse company in terms of billing practicesEven though an hour of conversation might finally get an issue resolved, the next month a bill arrives that has the same incorrect charges so it was a complete waste of timeAfter three months I am still trying to cancel my accountAppears impossibleThey really are terrible and I wish someone would do something about itNot fair!

AT&T Wireless held my phone hostage even though I owed them no fees
As a result, I had not ability to make or receive phone calls with my new carrier This hurt and posed risk to my pregnant wife and two kids, as well as to the people that work for me

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my cable services was not working for periods in the last months where I
decided to go with another carrierthey did not give me the right amount of credit that they should haveu can check the amount of phone calls I made concerning my cable when it was not workingI was ready happy with
your service until this happen

Terrible customer service, in reality not interesting in your problems and not helpingWaiting time terrible - 20-minAfter been a customer of AT&T more then years we should change wireless provider to another company

Promised, failed to deliver, then wont honor
Went into the store to look at TV, ended up buying tv, internet, and switching all wireless due to promos and discounts Called countless times, trying to resolve disputes with bill so we could pay itStill not fixed, but in order to even discuss the account, had to pay them So I paid them, worth ( month ), and now told because it was past due, our promos are not validvery misleading, and lied to

AT&T Failed to close account as promised even after multiple calls to themReceived Collection Notice for account
There are two issuesThis is the first issue: On 10/26/I opened an account for a landline for my father who is in a nursing home in NC due to a strokeI was given the phone number *** and told the service would be connected on 10/29/15.The service was NOT connected on 10/29/as toldI called AT&T on 10/31/and was told that the phone number I was given (***) was not a legitimate phone number/account and they didn't have a request to open and install the account(As I have learned recently, this account was opened and closed on the same day by AT&T)I then had to proceed with the same steps and open a new accountHowever, even though AT&T told me the first account (***) was not valid, although they have been billing me for itI have called AT&T EVERY MONTH after I receive this invalid bill to remove itEach time I am told it will

** is a non profit, we were trying to switch our phone and internet to AT&T from SpectrumAt&T sent a technician to our building, and ported our numbers from SpectrumFinally we had no phones/internet because the next day after I spent hours on the phone and spoke with people they told me AT&T cannot give you service in this buildingI asked them to please cancel everything we will stay with Spectrum(we have no choice) For the past weeks I have been waiting for AT&T to port the numbers back to SpectrumI have spoken with separate people who all filled out the necessary forms for AT&T to port the numbers backOur business has no fax no phonesI was told Friday January 5th after I was with Spectrum for hours in the office and spoke with AT&T again I would have my phones lines by this Friday 01/12/A colleague of mine just called Spectrum and they said AT&T is still refusing to port the numbers overThey have to complete tasks they only completed one (AT&

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently moved into a new construction subdivision and took off of work to have my ATT U verse and internet installedThey came out and let me know that the fiber optic had been cut and they could not install the services and had no idea when they would fix it, they estimated December (it's October!) On Saturday October 20th I spent over hours on the phone with ATT and was transfered timesNo one could give answers and nor the corporate number nor the crew who is not doing their jobThis is horrible and no one can give me nor anyone on my street any answersATT are the only one who service the area and if they weren't I would leave them in a heartbeatSuch a horrible way to start service with a new customer

On 1/21/I received an add from the Sacramento Bee regarding at& t's offer for those who bundled phone, internet & direct TV for monthly fee of $ 84.99.I have service through at&t for these services since 5/24/2017.Promotional discounts were applied and at that time I was told that when they expired I could call and renegotiateI found this to be accurate as when I set up this U-Verse accountDue to this ad I called *** on 1/23/and spoke with a representative named ***I told him about the ad for 84.99/monthHe said since I had all services I qualifiedHe offered me internet at mbs/second at $4o/month and my next bill would be $and stated for both internet and Direct TV would be $He told me that I had to make a two year commitment to stay with at&t for all servicesI agreedHe put me on hold and the call droppedI called back and got***a she confirmed my order and stated both internet and Direct would be There was not a discou

At approximately 2:PM on 11/10/I Brian Schmidt spoke with an employee of AT&T about my u-verse internet having connectivity issuesI told the representative who went by the name of *** about the issueAT&T internet slows down every month to the point that I have to call and have this resetI was very unhappy with the service and that I wanted an explanation as to why this was happening repeatedly***, the employee, stated that those speeds where not guaranteed through WiFi connectionI told *** that I was not using a WiFi connectionI stated I am using a Ethernet cord for my connectionNow, when I signed up for service I signed up for a specific speed to be providedI am being told that I am not guaranteed these speeds for the price I am paying After that statement *** backtracked and stated that there was a "network outage" in my areaI stated that I wanted to see an official statement about the network outage in my area*** stated they did not provide t

I called about my bill being high and they said they'd lower it, but they added extra services without my knowing
I called about my bill being high and they said they'd lower it, but they added extra services without my knowingThe *** are on my account, but they added extra services without me telling them to and they didn't ask if they could make those changes to my account
I'd normally resolve this with them, which I have in the past, but they have done this to me several times in the past and I'm tired of their sneaky, deceptive, deceitful, and dishonest practicesPeople need to know *** they're doing and AT&T needs to know they can't keep doing thatNext time this happens, it won't be the Revdex.com, it'll be a lawyer