AT&T

When I lost my job, I spoke to a CustomerService rep about finding a way to lower my Uverse/internet billI was offered a planThe next month...no changes made, so I called back and spoke to Chris in Customer LoyaltyI explained the situation and the new plan I was offered and that my plan hadn't changedThe next month, again no change to planSo, once again, I called and asked for Customer LoyaltyThis time I spoke to MikaOnce again, I explained the situation and that my plan still had not changed (except that my HBO/Cinemax had been shut offShe promised to get everything fixedNext month roles around...plan had changed but not to what I was promisedSo I called Customer Loyalty again and AGAIN explained the situationThe rep interrupted me, basically accused me of lying, then finally said I was "misquoted!" How is that my fault?? Not only was I promised Uverse 300, to include my boxes and HD, for $a month, I was also promised a $credit because I was overcharged the months that my plan didn't changeNow...my plan is $a month, plus I was charged for turning off then turning back in the HBO!! I am in sales/customer service, if I made promises then my company WOULD back itAnd, I would probably lose my job for making promises I couldn't keep and if I spoke to a customer the way that I was spoken to I would definitely be fired! I have been with ATT since 2007, have always spoken well, have convinced others to get Uverse...even getting it for my mother! I am shocked, dismayed, and furious at this situation! I will be reporting anywhere and everywhere that I can!!

12-30-I called to inquire about options for lowering my bill and was told that switching to U-Verse for my home, cell phone, and internet would lower my bill $each monthThere were no installation fees and my services would be better with U-Verse
1-4-the service change was made My home phone now operates from the internet so when there is a power outage I have no service; there are constant breaks in service where I can't place a call or receive one The internet constantly has interruptions where my screen goes black and service is slower than before the switch
Previously my bill ranged from $to $124monthlyNow it is $I have called AT&T ten times and each time I am told something different I have been unable to get the matter resolved
Product_Or_Service: Other /AT&T, Pantech flip phone/
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T was advertising that if you switch to AT&T phone and internet service that the cost would only be 49.99, this was not including taxes, which they did not stateI was later informed that the bill including taxes would be $each month which included taxes and AT&T u-verse voice UnlimitedThey also advertised that you would be getting a very fast internet serviceThey did not state it but it was implied that I would be getting the fastest internet service they hadBecause I am a Senior Citizen and on a fix income I advised them when ordering that I could not afford an installation feeOne of their supervisors stated that she would wave the fee for me
Because I already had Direct TV and had down sized in August the bill of $(Starz cost $per month) my Direct TV bill for

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For the past year I have been dealing with very poor internet connectionThe service I am getting is definitely not at the speed I'm billed forat least twice I've called and complained about the slow connection speed causing me to not be able to use my internetUpon discussing this with AT&T, the best they could offer was a $discountI explained to them that this wasn't acceptableas my service has been below the speed I'm billed for since FebruaryTwice they've sent a technician out to work on the problem and it has never been resolved
Product_Or_Service: High Speed internet
Order_Number: n/A
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T to order internet service the customer service person told me they had a deal for dollars if I had a bundle I told her I did not have tv because direct tv wanted to put the dish in the middle of my yardShe said I could bundle with the phone for another I could have phone and Internet for dollars plus tax
Now my bills are dollars when I call AT&T they say they don't have anything like thatI just got on line and I can get the same thing I have for a monthIt doesn't say anything about you have to have tv
I feel AT& T should have to honor the price I was quoted
Account_Number: XXXXXXXXX

At&t canceled my service for being late on ONE months payment I went to use my phone while I was stuck in a ditch and it wouldn't work When I called and spoke to one of the managers James ID# *** he told me there was nothing he could do and that it didn't matter that I was stuck in a snow ditch with my year old daughter All I asked was that they restore my service for one day They refused and couldn't have cared less about my situation VERY VERY DISSAPOINTED DO NOT USE AT&T's Service They do not care about their customers

Service Type: Business ServiceAccount: *** UXX-XXXX XXXAccount: *** UXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our phone line isn't working that goes to an ***We need the line fixed so we can proceed with obtaining employee time dataI've tried calling numerous AT&T numbersI've had multiple conversations with AT&T representatives that know nothing, lack basic customer service skills and are quick to transfer you to another number where you will wait for a few more hours to speak with another worthless employee
My complaint is as simple as thisPlease start a repair ticket on this linePlease then fix the lineThen please go into account number ***-UXX-XXXX XXX and give us a credit on the monthly bill that's worth continuing to put up with your absolutely worthless service departmentThis is not the first time I've had to file a Revdex.com claim just to get you

Bill increase of $no explanation whyWas lead to believe by original sales agent data would increase to 22gb along with a $discount as well as free HBODirect withdraw amounts for Direct and ATT don't seem to equateBill increasedHave made five phone calls to resolve the issueFirst call dropped with bar signal strength the next two calls I was hung up on by the agentsThe third call was forwarded to a manager named ***After minutes he was unable to explain what was going onHe also advised me that is seemed to him to be, ATT had committed sales fraudHe said I should speak with Customer Loyalty but unfortunately they were closed so today (08/23/2017) I contacted ATT's customer loyalty department (*** *** and we were unable to resolve the issue after over an hour I was forwarded to her supervisor *** *** She ended up being short with me and a most unpleasant personAfter minutes we came to no resolution, ATT was still falsely char

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT originally charged me for move fees that I was told would be waived The Friday before Labor Day (after horrendous hour call with an agent who never transferred me to management and didn't even leave remarks on account) I got a hold of a great staff member who realized that the move fees were there plus HBO feesHe escalated the ticket provided me with the escalation serial number along with his name and IDHe said my only portion of the bill would be which needed to be paid by 9/6/I paid $by that date He stated that the full remaining balance of August bill would be credited in 7-business daysTwo weeks later, I noticed the credit was only partialCalled in again and spoke to agent whom stated I would get the full refund within business daysAdditionally,

When I signed up for ATT internetI picked the installation fees to be broken down in three partsWhen I recieved a bill it was all in one bill plus internet charge was not correctThe Rep told me she will fix and asked me to pay 1/She failed to fix itIn month of nov, the charges were still thereThe rep told me he is going to break it down again which he failed againI got fed up and went ahead and paid full installment fees on Dec 1stNow I am being charged $for not able to pay on a timely mannerIt is not my faultI have to waste whole hour to get this doneI talked to three people (including supervisor) but he refuse to take of it because he thinks its my faultThis is way of my timeBeing loyal customer for years, does not matter
Product_Or_Service: Interent

ATT did not properly cancel service Continued to bill
This AT&T account is for high speed internet service provided an residential address This account was canceled in July 2012, however AT&T continued to bill on auto pay on my company checking account Our company has many AT&T accounts and the continued bill went unnoticed until 8/18/when we received an interruption of service notice and called in to discover this issue Our company checking account number had recently changed, so the autopay had failed triggering the notice
I have not lived at the service address since July 2012, and can provide proof of this move if necessary, or AT&T can check the usage on the account to verify there should be none
Called several times and asked to speak with supervisors They claim that they can only go back days for credit billing for service not provided Representative who refused to provide last name or id number "Thomas" from Atlanta, Sales Retention department, als

They do not stand behind the promises of there managers

My bill is still incorrect
I have spoken to three different representatives on three separate occasions regarding my bill being incorrectI signed a contract that locked me into a monthly payment of $for monthsThe first time I noticed an increase on my bill, I called and spoke to representative that said that my taxes increased, but my the state and local taxes did not increase in my areaI continued to pay my correct bill amount of $107.29, although my bill still showed the incorrect amountThen I was assessed a late fee because I was not paying in full, I called again and the person assured me that my bill would be corrected, and the late fee waived; but it was notThen I called and spoke to a representative regarding DirecTV not carrying CBS anymore, and they agreed to give me an account credit of $6/month for the two months that I had to purchase CBS All-Access because DirecTV did not carry the channelThis credit never showed up on my bill, and my bill was still

Incorrect information about services to sign up new customers
Incorrect billing charges
Horrible customer service
I decided to try a new internet and mobile provider and when I moved to my new apartment I received a $gift card if I bundled services with ATTI called and was on the phone for hours to find the right services to bundle and decided to go with Internet + landline + mobileOn the day of my internet installation, the installation could not be completed because the service from the previous tenant wasn't disconnectedAs an apology, they said the installation fee would be waivedOn my first bill, I noticed the installation fee was chargedI had to call and explain the reason, but because they didn't have notes in the system, they only removed on the next bill cycleOn my second month, I noticed that the $discount for bundling wasn't applied and I had not received my $gift cardI called and was on the phone for hours, got transferred to different depar

have no service and AT&T agent *** at ***
Product_Or_Service: internet service
Order_Number:
Account_Number:***

I was told on three occassions I would receive an email confirmation on services agreed to (business contract) I did not and the services provided cost considerably more than we agreed to on the phoneToday I was told I will be required to pay out the contract even though the cost I was quoted was not what showed up on my billIt took me phone calls over months including 1/hours today during which I was transferred times to cancel the supposed contract-the customer service rep was very kind and did his best to persuade me to consider continuing with service at a lower price (probablythe price I agreed to months ago)However, given the inordinate amount of time I have spent and the excess cost thus far I have paid (2-times what I had been paying since 2009) and the exasperation in dealing with all this I declinedI was told there was NOTHING to be done about the contract -REALLY? Even if AT&T is charging me more than they said they would and provided no email confirmation of requested services???? Something doesn't seem rightWith Verizon I get email confirmation BEFORE I have even gotten off the phone with the representative regarding what has been agreed to....hmmmmm,

Wrongful (possibly on purpose) billing practices
On 6/9/I canceled my AT&T internet "service"Afterwards I was sent many bills for varying amountsThis seemed odd so I called and was told this was "normal" and to just wait until a certain date and then pay off that bill in the full amountThat was fine and I cleared the remaining balance and received instructions on 6/21/to send back the modem provided by 6/30/I went ahead and sent back the modem through a UPS (address***)I do not remember the exact date but I know this was for sure before the due date of 6/30/(unfortunately I did not save the receipt - who would?)Months later I began receiving bills for nearly $from AT&TAfter wasting hours with customer service we determined that the equipment was not found in their warehouse so I was billed for itI explained very clearly that it was returned on time so it was either a logistics error on their end or UPS's end

Fiber cable has not been buried
Dear AT&T:
My wife*** and I had AT&T U-verse internet installed on or about April 11, I was told by the technician who installed my service that the fiber cable would be buried in two to three weeksThe fiber cable was not buried within this period of time
We contacted AT&T at *** on July 11, and spoke to an associateThis associate advised us that our fiber cable was not buried because it was installed incorrectly running through our neighbor's backyardThe associate stated that she would e-mail the manager for my area to call me and get the matter resolvedNeither my wife nor myself received a call from any corporate representative from AT&T and the cable was left unburied
I contacted AT&T again today at *** and spoke to a different associate who told me that in your system that our cable burial was showing the job was completeOnce again, the associate advised that she would e-mail the manag

An AT&T representative was attempting to cross-sell me a mobile phone plan, and had my credit report file pulled, without my authorization
On 9/26/16, I called AT&T customer support to confirm if my 2nd phone number had been completely transferred (ported over) from my previous provider (BrightHouse) The representative (***) confirmed that my phone number had been successfully transferred over *** immediately asked if I would be interested in receiving inforegarding their mobile plans and some combo pricing I said "yes" and *** began asking me questions about my current provider, plan, phone type, gigabytes needed, etc She put me on-hold for about 3-minutes, and returned with an offer that cost more than my current plan and it did not meet my data usage and phone gigabyte needs I declined *** immediately asked if I could provide her with more details regarding my phone (e.gvendor, mobile #, account #, and PIN) She then stated how she would need my social secur

Have att uverse internet for over yearsStarted having problems with dropped internet and after several times of calling and them trying to reboot over an extended period of time, finally convinced them to send out a service techTold them the router was 'old'The original one they installed when we got the serviceAlso asked them if they were going to charge us a service call,a charge for a replacement router if needed, and the equipment rental charge that they are famously putting on new orders nowWas told if it was n equipment failure, there would be no charges
Well, the router was bad, and they replaced it as agreed, and no service charge and no router chargeBut lo and behold, then the next bill came in, there it was, a $7.00monthly equipment chargeCalled them today and all I got out of them was a years discount on the rental feeSo they expect me to start paying this fee after the first year for the rest of my life, I guess, I don't think soThe charge wasn't on t