AT&T

We are with at and t for many years, just to be excellent company years agoI call customer service on 3/7/around 7:pm, someone by name Emilio start talking to me after two min he stop talking to me I wait in line for minutes once he comes back again I ask to spoke to a supervisor waits for minutes no answer from anybodyVery disappointed, I will try a different companyHollywood, Fl

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1An AT&T tech came to my house and upgraded my modemHe left behind a Belkin battery backup which weights about 10lbsI have no use for this and don't to dispose of itI contacted AT&T and they want me to throw it awayIt's not my equipment and not my problem
Product_Or_Service: dsl

ATT and their cell phone insurance company are as bad as they comeThey refuse to put my billing dispute remedy in writing and fail to implement the remedy correctly so each month round and round we goTheir customer service reps are incentivized to upsell Direct TV and could care less about fixing the mistakes on the billI especially despise the "it may take billing cycles" company line to see the solution implemented Every month I spend an hour calling and on hold to no avail

My phone broke and I decided to order new through AT&T, the ad on the site was "Want it fast?Get FREE same-day delivery if you order by 7pm"I placed an order at 4pm on Friday, August 10, Did not have access to the internet until next day Saturday, August 11, had long conversation with the customer service rep, she told me it will be shipped on Monday overnight as was promised!!! I am a customer for more than years and had to call on Monday, August 13, againWas told there is NO RECORDS OF MY CONVERSATIONS WITH ANYBODY! I have my phone bill which shows very lenghty communications with AT&T! But who cares! I was told it will be shipped august 13-and not overnight! Very dissapointed with AT&T, especially when I am paying almost $for phones! It became very expensive and I got VERY CHEAP TREATMENT! I will try to get out of this as soon as I can! I have following records for my conversations: August - min, August - min, August - min and August - min - and I guess AT&T does not have any notes and records at all!!!! Huge dissapointment and I agree with other customers, I wish there was a "negative" number in ratings! I will give it "MINUS 5"!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June I called *** to request a change to my billing dateThey informed me that it would take 1-billing cycles to take effect and that it would be doneFast forward months later and it is still not doneEvery single month I call in to complain that they are assessing me late fees and re-storal chargesEvery single month they apologize and tell me they *** take care of itLast month I requested to speak to a supervisor, and got Lois, on the phone, who again apologized and assured me it would be done without delayAgain this month, *** hit me with another late fee and re-storal fee and still have NOT changed the billing due date as I have been requesting since JuneI got another supervisor,Roselle, who apologized and reversed late fees for the inconvenience of *** lapsing in c

We have had AT&T for years...only because nobody else really services our area We have NEVER had consistent or good quality of internet We have had MANY service calls where they just replace the modem and promise this will fix the problem It never does The internet continues to run incredibly slow....or just drops altogether I have been asked by friends who I use and I always steer them away from AT&T at every give opportunity

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T advertising was a bundle$per month for tv and internetI signed contract for yrs at $60, every month the bill is continuously increasingHowever I've sent$and a copy of the advertising every monthI've sent letters with my concerns,no responseAt& t have deceiving practice of businessWhen you call your call is answered by someone from a foreign country so there's a language barrier, it's so frustratingMy complaint remains a complaint

I have had at&t digital life service for over two years and HATED THEM SINCE THE DAY I SIGNED UPHUGE REGRETFirst during a transfer of service we were given the wrong information when it came to moving the equipment and they took no responsibility for the wrong information which cost me an additional $Then during another move (military) we had to disconnect the service because the home we were moving in already had service with another provider that came with the home and they gave us the hardest time disconnected I originally called in on the 11th to disconnect and it is now 7/18/and my service is STILL NOT DISCONNECTED BECAUSE I AM GETTING THE RUN AROUND SAYING IT HAS TO BE ESCALATED FOR SOME STRANGE REASON, and they REFUSE To back date it to the 11th when I calledI was told I would get a call back the next day the 3x I called and still havent heard from anyoneWORST *** COMPANYRUN STAY AWAYI never leave reviews not even for bad experience but this is the worst

Technology by itself is not the disruptorNot being customer-centric and dishonesty is this company's biggest threat to any consumer

Spent hours on the phone with their customer service, for something that had already been resolved a year ago?? representative was rude, condescending, and arguedHad to talk to people before we were told that WE WERE RIGHT, there had been a miscommunication with directv(which directv told them we were correct from the first minutes in the conversation but AT&T continued to argue with them as well) AT&T is set on making us pay them as well as directv for a monthly bill from
Over a year agoThrough this we had several AT&T representatives also say we did not owe, then had several insist we did, with the last stating we just needed to pay it twiceWe paid it directly to directv, which our bill comes from, yet AT&T wants us to pay it to them as wellDirectv has explained to them multiple times that this account is not late and paid in fullAT&T still argues, banks records have been sent as proof of payment, AT&T still argues and now has turned us into collections on their err

Promised $Reward Card to Switch to U-verse TV, Phone, and Internet and Service Issues
We ordered our U-verse TV, Phone, and Internet bundle on 7/30/At the time of the order, we were promised $in rewards to switch from Dish & Comcast to At&T U-verseThe installation occurred on 8/13/We received a $Reward CardWe immediately called to ask the status of the remaining $Reward Card we were promisedWe have called countless times to AT&T and have spent sometimes hours on the phone to receive a promise of resolution and nothing happensWe have been waiting for months to have this issue resolvedToday we were told that someone from the "back office" was going to call within 3-business daysI have been told several times on other AT&T calls or via chat that the representative has resolved the issue only to learn that there is no record on the account of the call or chat and their promise to send us the $Reward CardThey used claims of rewards to get us to

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1A few months ago I was contacted by AT&T by mail and was told it was time to reup my serviceEvery year I have to spend an hour or two jacking with AT&T about my bill and this year is no differentThe last few years they are trying real hard to hit me with high increases and this year they are trying to raise my bill from $to $When I called in a few months ago I asked if I could extend the $service for years and they said yesWhen I called in this morning their agent said they don't have a year service program and that if I wanted the lower rate I would have to sign up for more services like internetI told their agent I did not want any more services and wasn't using the fax number and do not make long distance much, so those I am paying money for not

I have recieved several harassing calls from this business asking me to return to directv, I am not interested in directv, and have told each caller this, this after being told the calls were being recorded
Account_Number: XXX-XXX-XXXX

New AT&T mobile customer since November and have been living a nightmare As of Feb my cellular service is disconnected and AT&T claims a balance of $3, These charges stem from double billing my wireless plan, premium DirecTV channels that were never ordered, and two phones which were acknowledged as received by AT&T, but still billed for To resolve this nightmare, I've opened case #243-95-with AT&T customer service prior to being disconnected, and have been told AT&T acknowledges charges are in error, they would be quickly removed, and there would be absolutely no disruption in services
Two days after being told that, my AT&T cellular service were cut My wife and I are now without service of which we rely on to run a business I've been transferred to several AT&T departments, and have spoken to about different representatives within a hour span in a SINGLE DAY I am now on day two of trying to reinstate services and am already hours in No luck with getting anything fixed
Total of hours in a matter of two days and have been transferred from department to department, given the run around about being unable to reinstate services with a balance of $3,(acknowledged by AT&T as erroneous)
I've taken a significant loss with my business as customers are no longer able to reach me At this point calling AT&T customer service is a joke I am now seeking arbitration against AT&T for hours speaking to different customer service agents (within two days), disconnection of services, and time and energy lost on every previous calls leading up to this point I will also be seeking damages for undue hardship and stress on my business and my personal life during my three month ordeal as an AT&T customer

After many months of going back and forth with AT&T regarding their escalated charges, I was forced to discontinue my service and sever all ties with the company Months after my disconnection, I received a notification from them regarding the return of their equipment Their equipment was returned immediately Now more than a year of severing all ties with the company, I received a letter in the mail from Diversified Consultants; (a representative of AT&T) demanding that I make a payment of $immediately or they will be filing a judgement against me I have no idea what AT&T is trying to charge me for, and have received no explanation from AT&T nor AT&T?s hinge men regarding any such explanation.I find this quite disturbing that AT&T feel that they can attempt to ruin my credit and my credibility by having their hinge men file a judgement on their behalf without any explanation or creating an atmosphere for reasonable resolution

I was told two years ago by at&t to return the rented router and they will deduct the rental fees since I got my own router and I did send at that time their routerSince then I am still billed for the returned routerThey say it is their policy to use their own router although I have my own identical routerIs there a way to receive reimbursement for the time elapsed?Thank you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I've been with ATT for a couple of years now TV+InternetI've been a very good customer, never late never a problemWell, I called the other day in regards to my monthly bill going up, inquired about lowering the bill, also my Internet speed is really low for what I am payingWell, the CSR I talked to would rather have me disconnect my service and move to another provider than helping me resolve the situationI found that pretty disturbing that ATT would just kick someone to the curve than helping

In October, AT&T discontinued our long distance telephone service, without authorization Repeated attempts to have the service have failed
On or about October 20, 2016, AT&T discontinued our long distance telephone service, without authorization I discovered the problem on the evening of November 25, 2016, while attempting to make an emergency call The XXXXXXXXXX number would not complete a call demanding an authorization number The XXXXXXXXXX number would not complete a call and stated "The number you are calling from has been disconnected" I contacted AT&T Customer Service on November 26, 2016, waited on hold for a half hour or longer, and the AT&T representative promised the problem would be resolved within hours and the account long distance service returned to the same setting and status it had been for the previous years the account has been active It is now November 30, 2016, and I still can not make a long distance call The service has not been restored, t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Called AT&T multiple times to get internet (I have wireless and directv and want to bundle all my services) I ordered uverse internet separate times Each time my order has gotten cancelled I would call AT&T to see why the order was cancelled and not get an answer Everytime I call to place an internet order they say the internet service IS provided in my area I NEVER receive a call to tell me they have cancelled my internet order I called 7/13/to see why I never received my order that was suppose to arrive 7/12/and was told there was a facility issue When I asked what a facility issue was they said something with wires I asked to speak with a manager and got put on hold The customer service agent got back on the line and pretended to not hear me (after we just got done talk

Payment has been received by at&t access on 4/24/in the amount of $from my checking account to cover May, June & July billingI work from home & my dad died unexpectedly on May 2nd, I am the Power of Attorney over my mother's healthcare & must stay in contact with her doctors, as she has now suffered a nervous breakdown & requires treatment.I reported the service outage to at&t on 5/14/at 6:42pm upon returning home from the hospital with my motherA tech was scheduled for 5/17/leaving a large gap in serviceThe Tech left my residence without resolving the connection issues, resulting in an additional week of delayed servicesCustomer service was contacted again on 5/17/because service was still unavailable at 9pmThis has caused a tremendous amount of stress due to the fact that I am now over a week behind in conducting business that is time sensitiveI was ten told by a supervisor that it would take an additional week 5/22/before another technition wou