AT&T

I became a AT&T customer a yrs ago, I was advised that I would be able to get
100mps of internet, I work from home so it is imperative I have high speed internetAfter a few months my service became draggy and choppy, I had a rep come out and advise me that in my area, mps was never available because I am too far away from the AT&T box and that I maxed out at feet yet I live feet away from the box which means it was never available , I cancelled service and around July they had a tech come back out and tell me they finally upgraded and I would be able to get the mps again, here were are a new year I had issues and a rep had to come back out ONLY TO TELL ME AGAIN THEY NEVER UPGRADED THE FIBER OPTICS AND I HAVE BEEN PAYING FOR MPS AGAIN THAT I WOULD NOT BE ABLE TO RECEIVE, THEY DROPPED SERVICE AGAIN FROM TO MPS AND THEN CHARGED ME EXTRA DOLLARS BECAUSE THE IS MORE THAN THE AT&T IS THE MOST INCOMPETENT SET OF INDIVIDUALS EVERI leave in May from my area I will never use AT&T again ever!!!!!!!

Agreed to a monthly contract for months , received a confirmation number from employeeReceived 1st month bill and charges were not the agreed contractCalled and spoke with billing and they had a different amount for the monthly agreement and had no idea why the representative gave us the amount we agreed to

Service Type: Residential ServiceAccount: ***1Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was informed my bill would be 93$ for an entire months, after 4-months my bill made a drastic changeI spoke to a manager after paying 178$ bill and was informed I would receive a credit to my acct in the amount of 105$ for the overpaymentNow the other reps is telling me I won't receive that credit
Product_Or_Service: U verse bundle

I was a cingular customer that was bought by ATT in Never had any real issues, customer service was always good, until recentlyEvery time I call I'm on hold forever, and get switched from person to person instead of anyone actually solving the problemI ordered a phone online and never recieved it, was told the order was CANCELLEDAfter such a horrendous time with customer service (multiple hour+ phone calls over several weeks), I decided to switch my family plan to VerizonThe very next day I got a shipment confirmation for the order that was cancelled WEEKS beforeAlso that same day, I tried to log in to my account and apparently cannot anymore...not sure how I'm supposed to view my statements, or pay my bill without online accessSo I called to see if ATT could help me get into the account"Someone will call you back in 24-hours"Think I ever got that call? NopeThat was days agoJust now, I got an email saying I'm locked out my accountOkeeeeeeyI don't know what is going on with ATT but their customer service is THE WORSTThis has all been such a HUGE waste of my time, when all I wanted to do was add a line and order a phone (give them my money!!!)
I am headed in to an ATT store to try to straighten out about this "cancelled order" phone they sent meIf the issue is not resolved, I will be filing the formal complaint with Revdex.comEither way, after more than years with ATT, I am never going back

We are having internet that does not work
I am told that we can get uverse and when they come out they say we cannot
We are having internet that does not work
Intenet has not worked consistently since January
I am told that we can get uverse and when they come out they say we cannot

Unreliable service - TV and Internet
Directv service is not reliable I lived in Kansas with windstorms and blizzards and had better service The boxes go down and have no signal to server constantly without warning Any cloud cover or little bit of rain and the service goes down Yet, in talking with the neighbors on either side of me who both have Directv, they do not have these same issues Our install was done crappy from the start and not fully correctedThe internet which should be high speed is far from itIt goes down constantly It was not installed correctly from day one and has not been right since The lower speed was installed and then I found out that Gigapower was available The it tech who installed the gigapower did not disable the lower speed so they are both trying to connect which results in the internet going down all the time OR we have to go in and choose the internet that we want which is not what I am PAYING for The tech was supposed to come b

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We received a call back in from an AT&T representative who told us that we had to switch to the AT&T collaborative service, because the AT&T service that we were on would no longer be available We agreed to make the switch Many technicians came out over the course of or months When the switch was finally made, the phone system did not work We could take calls, but after a very short time, the person on the other end could not hear us and we would have to hang up and call them back on our personal cell phones Our fax machines did not work at all during this time Two of our phone lines did not work at all during this period These were lines that some of our customers had, so they could not call us at all This lasted for a week After insisting for many days that A

I have been dealing with AT&T since November in trying to get a credit for my accountI am a Harvey victim and was charged for equipment lost in the floodAT&T was suppose to give me a credit of $out of a $billI paid $on December $and $in JanuaryEvery agent that I got has promised to take care of it, but to no availThey keep suspending my services which adds additional charges to my accountThey have me locked in a year contract in which the take full advantage offI would like to be let out my contract with a zero balance
Product_Or_Service: Cable and Internet
Account_Number: XXX-XXX-XXXX

I have no phone and internet It has been days and they keep telling me they will fix it
On Sept 23rd my service went out for phone/internet ATT sent a repair man to fix and couldn't now they keep saying dispatch is waiting to send someone out This is day I keep being promised they will go out but no one does

I have had AT&T's service for more than a decadeMy internet speed has gotten so bad it is like diuse to beThey keep going up on their priceNow we pay $a month and suppose to get MbpsMost of the time I only get around Mbps and some times as low as MbpsI have repeatedly complainedThey come out to check and tell me there is too many people, on the internet, in my area at the same time but, they will not cut the price of their serviceAT&T is robbing us because there is no other service in my areaI live in Rockfield Kentucky

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : After paying my bill each month there continues to be a $disruption charge on my account I do not understand why after bill is paid in full there continues to be a $destruction charge even though the service has never been interrupted Every time I called to speak to the service representative they give me different answers as to why the charge was at it I am not happy with the $added to my account every month I was a DirecTV customer for almost years before I added AT&T bundle and I've never incurred any issues with DirecTV I've only had issues after I've added AT&T U-verse to my account

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT Uverse has been carrying the referenced account for more than two years with charges that are 1- a cumulative of fees and 2- charges I did not consent to and an unbearable amount of charges for servicesIn trying to resolve the issue I have been in constant communication with ATT, agents, chat rooms, billing and collections departments for more than monthsI had offered alternate resolutions and I have been turned down by agents several timesI explained and offered to settle the account for an amount that will not compromise my budget, family income and other expenses while also trying to pay my creditorsThey will not assist me and come to an agreementIt has been a very frustrating trip of bad communication because they do not understand their own procedures when talking to consumer

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had DSL Internet service (only) from AT&T Service was disconnected AT MY REQUEST on February 3, A payment of $was made on January 10, for the billing period beginning on February 2, AT&T bills DSL service in advance AT&T failed to make payment on refund for the pro-rated amount of one month minus one day AT&T is trying to bill me for another $ I received a bill from a collection company last week for the amount of $ I spoke by phone to an AT&T customer representative several months ago about this and he assured me the problem would be taken care of He stated it was a billing error and that a refund for the pro-rated amount would be mailed to me I never received the refund

I initially had Internet and upgraded to fiber Internet While the technician was at my home installing another gentleman from AT&T stopped by indicating he was there check on the installation when really he was a sales person I ultimately switched my cable to U-verse and my phone carrier to AT&T I also upgraded my Iphone to the new xs modelIt's been downhill every since My experience with Customer Service has been so bad, I don't even know where to start anymore and I have just given up If I could give zero stars I would!!!!

July I signed up for Internet service and 7/28/the installer could get the service working after three hoursdays later I still had no working internet so I canceled the serviceFor months now I'm still getting bills and money taken from my bank after many many hours of phone calls to AT&T telling me the bills will stop and my service is canceled but it never isI have never had any working internet service and I sent the equipment back to them a couple months ago but they will not let me go as an unsatisfactory service provider to meI am getting past due notices for service that I never have been able to use and I'm afraid they will send me to collections because they will not cancel service that they can't get to workI'm super frustrated with this company and don't know what to doMy bank has got my money back to me after contacting AT&T and a block on AT&T from removing any more funds from my account
Product_Or_Service: Internet service
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Here we go again When I signed on for internet with att they told me it was a month and NO charge for equipmentWhen I filed a complaint they covered their lie with a one year discountTaking off a monthWell here we are and they are charging me for equipmentTold them I'm disabled and can't afford anymore than I'm paying now and was assured my bill WOULD NOT GO UP

Service Type: Business ServiceAccount: XXXXXXXXXX-XXX-XAccount: XXXXXXXXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our business telephone service with at&t on August 11, at 11:with employee number *** The primary number on the business service was XXX-XXX-XXXXSince that time we received a small refund for some paymentThat was fineNow we have received a billing for a single number that was part of the group of cancelled serviceThat number remaining against our cancellation request is XXX-XXX-XXXXI have attempted twice today on September 28, to get the balance of the service cancelled and have been met with sales pitches and various information implying that our business has a contract with at&tI explained that we were not under contractThere was no contract breaking charge at the time we disconnected the entire service on August 11th
I have asked twice to

On June 25, 2018, two door to door AT&T salesman came to our home selling us free internet for life, buy one get one free phones, and off of our television serviceThey offered to buy back our Verizon cell phonesThey said our monthly price would be $a monthSince that date I have paid over $in charges and they have not met any of the promises they made, also considering I have spent over hours on the phone with multiple ATT employeesI have gotten very misleading answers from more people I can count and I cant get a straight answer from anybody I have talked toIt goes from department to department and it seems to just go in a circle of dry answersWith that said, we have been promised months ago this issue would be resolvedWe have filed a case and have a case number with ATT at the momentI also have a recording of a ATT employee that this would be resolved and we would be compensated via a checkTo this date they have tried to help but I am still out over $

The cut a hole in my floor and ripped my carpetThey have a 3rd party handling it who is refusing to do anything and called me a liar

order direct tv and to bundle cable and phone the sales person said they could bundle for dollar for three tv and cable and phone .the men came was just told to do two tv and found out they dont bundle so I have to keep the direct tv for two yrs under contract
Account_Number: ***
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