AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Intermittent issue with internet going out, for weeks now Made service appointments and the AT&T Technician has failed to even show up for the appointment Every time I call I get told he will be there today and yet he never shows up

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: ***/>Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Complaint: Unacceptable and inexcusably bad customer service from AT&T's billing departmentIn January of this year ordered a DSL account, used for only days due to poor quality of serviceDisconnected and closed accountReceived my initial bill of $on 2/6/which was higher than what I was initially quoted on my Order Summary of $monthlyI was told by an AT&T customer service representative that I had been billed for an additional month in advance, plus the cost of the equipmentI proceeded to request an equipment return label from AT&T in order to receive $credit for returning the equipment and she was going to credit the extra monthly chargeOn 2/17/AT&T received my returned equipment per their Newgistics tracking informationI spoke to an AT&T customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My name is *** *** and my account wi ATT on April 23rd a customer service rep by the name of *** spoke to me and we discussed my account He spoke to someone that day and got permission to waive the $because the service was NOT turned off on time I received a collections notice and I called ATT, the lady stated that she looked at the notes and *** gave the credit but internally the credit was denied This was done in April and I was NOT informed but the balance went to collections I am a consumer that was told I would receive a credit, and it should be granted because the internal situation has nothing to do with me I was last told the account was amount due so I should be granted I am not going to accept that I have to pay because of something that was

Last October I called ATT and asked to have my Direct Tv moved to my new location in IndianaI was told during the phone conversation that they could not provide service in the new locationShe proceeded to tell me that I would not be charged an early termination fee because it was they that could not provide me the service I was requestingSix months later a collection company called me to tell me I owe $to Direct Tv for early termination feesI tried to talk to ATT/Direct TV but they told me it was already turned in to the collection agencySo, ATT has been diligent about sending me every bill I owe via text, email, mail and phone ap since I have been a customer, but NEVER sent a bill for an early termination feeThey say they record their phone conversations, and I have recommended they review itTo say I am very disappointed in this company is an understatementATT needs to retrain their staff with scripting so everyone is on the same page, and speak directly with their customers regarding billing issues, especially when they try to bill over months laterThis is called stealing ATTAs of today, you have over 23,complaintsWe can't all be wrong, while you are getting richAn A- Revdex.com? Nice

I never had service with AT&T
A year ago we tried to bundle our internet and satellite TVWhen we called the number in sales, they said service was available in our area and scheduled a technicianThat technician ran into problems on the line and had to send another technician(Missed days of work) The second technician determined we could NOT get service at our house for the internetmonths later, I received a statementI called AT&T and explained the situation and was told it would be changed to a zero balanceReceived another statement and called againThe notes were reviewed and again I was told not to worry, the problem would be taken care ofI received one more statement, called again, got all the apologies, and told AGAIN it would be fixedI didn't hear anymore for a few months until March when I received a letter from a collection agencyI have since called AT&T more times and still get the same answer that it is being taken care ofHowever, the

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Upon signing up for services with AT&T for direct tv and internet package in 2/2016, I was giving pricing of for first year, then per month for 2nd year for the bundleThe 2nd year bill arrived at I called on 3/to understand why they were not honoring the price given a year ago, of which they offered another promo rate for months at for the bundle that would be retroactive to prior bill and a credit for the difference would apply within 5-days I was provided a confirmation number for the transactionI paid for that month to offset more then the credit that would be received I called back on 3/to inquire about the credit that hadn't applied because the bill was now due the next day The rep told me that he saw the credit coming on to the account and would ask h

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have requested to have my services turned off since June 24th before I spoke to representative and she told me not to pay my bill right away because my bill should not be that so explained that my finally bill should $so now the end of July has came and I spoke to an male representative over the telephone and he explained that I should wait another ten days, I have been a little under the weather and just not feeling well to be arguing with people about a bill that I am trying to clear up and out of my name I have went to UPS and turned in their equipment but not it's taking several months to receive a fireball bill I will never use this company for anything else I have learned my lesson with A T & T this has been a real draw out no excuse to treat a customer so un fair??
Product_Or_

I would not recommend AT&T to anyoneWe were customers for over yearsWe have added two lines in recent years for our two children, and our fees have continually increased for no apparent reasonWe decided to switch to Verizon after doing a thorough cost analysis and coverage overview of our areaWe chatted with AT&T online and were told what we needed to do to end our serviceI made a copy of this communication in case I needed itWe went to the Verizon store and transferred our SIM cardsWe kept three phones and transferred service, while we purchased a new phone for the 4th lineUpon inserting the new SIM cards into the transferred lines, the Iphones registered that the phones needed to be unlocked and that we should call AT&TWe called AT&T and were told that our account was no longer active, and that it would take hours to unlock our phonesWe have spent hours on the phone with various AT&T numbers and no one seems to be able to unlock the phonesVerizon has been very helpful, but says that they have never heard of this before

AT&T no showed on TWO confirmed installation appointments After many calls on the day of service AFTER the hour window, I was told by several ATT reps that my "tech is behind but will arrive and our dispatch will be calling you shortly." By pm (local time), no call from dispatch and no tech I called back only to be told, "We're sorry but it appears that a tech was NEVER given this service order."

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received an invoice from *** with an increase in my bill On August, 10, I called AT&T at the number indicated on the invoice and was referred to a MS *** *** (XXX-XXX-XXXX) Ms *** informed me she would deduct the charges from my account and refer my account to someone named *** that was her account Manager She also said for me to pay what I normally paid each month, and she would "dispute" and remove the increased charges I received another bill last week, now showing that I was past due the amount I was instructed to deduct from my paymentI called *** again, and she said she would handle this and update our account with a new contract for the amount we had been paying I still have not gotten the contract, now she and *** are not returning my phone

Service Type: Residential ServiceAccount: no accountAccount: no accountReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am already registered on the Do Not Call list
I have not had any ATT services for approx yearsI have not contacted ATT or inquired about any of their services
I have received multiple unsolicited phone callsso far in September, similar number other monthsAll from marketing department (so I was told)I called the number back (XXX-XXX-XXXX) at 15:on 9/26/and requested that the phone calls stopI was transferred to Technical Support and was advised that the calls were coming from their marketing department and they *** not stop calling meThey told me my only solution was to contact my own carrier and have them place a block on their phone numberBlocking a number is not a free service for meI asked the ATT rep if they were really telling me I had no way to stop the

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T by chat because the website has a no cancellation policy through the payment websiteI was asked why I want to cancel and I explained I was moving and the representative took my information and said he could not cancel my service and tried to transfer me to someone that couldThat person could not cancel the serviceI told them I will call backThe next day I called the number given on the payment website under cancelation (XXX-XXX-XXXX),they said that was the wrong number and quickly transferred me to another number that asked why am I canceling? I refused to answer( not being rude) and asked to be have the service canceledThey said they had to transfer me again after being on the phone minutes, I hung upDay 3, I called the last number I was given, which was ano

Where do I start? This issue began as soon as we placed the order from a sales repThey had the wrong time,date and servicesIn order to fix the issue I called the following day,after hours and minutes later all I managed to accomplish was anger and waste of timeCancelled all services,on day three we get a phone call from a supervisor saying they fixed everything and will be out here in two daysCalled the following day and they comfirmed the time and date of the techDay of instalment and no techCall yet again and another two hours later and all I get is an im sorry cant expedite the orderIm going to leave a review as much possible of this horrible experienceThank you

AT&T will not honor a one year agreement that started on 4/of this year
I entered into a year agreement with AT&T in April of in their loyalty programagreement #***That agreement was never honoredCustomer service stated system had a glitch and deleted it when I contacted them in June of This info was supplied by *** entered me into another loyalty program on agreement#*** I was quoted 22.00/month plus taxes for phone AT&T will not honor that agreement as they said it was due to misinformation That quote was never honored and I had to call AT&T to find out why the landline was being billed at a higher rateI spoke with *** on 9/23/She created a case and stated she could not issue discount at that time but not to worry She would use all the resources to escalate the price was promised my next month's bill still reflected yet a higher rate for the landline.*** stated on 11/that yet another agreement# was assigne

Would like to highly compliment AT&T with their contractor's installation of "AT&T GigaPower" in our neighborhood....I am presently the president of our HOA and their contact, a Brent at XXX-XXX-XXXX, could not have been nicer or more coorperative with us during and after their installation of this system in *** *** in Huntsville, Alabama

AT&TYUCAIPA STORE
Promotion: buy phones get free + free iPads + 20% discount for *** Medical Group employeesSounds greatWe sign upWe take the phones totalWe are told to come back in weeks for the second free iPad, because they don't have another one at this timeWe go back in weeks and they tell us that it was "while supplies last" and they are all goneOKAYemployee discount? "Oh, that's only on some plansnot the one you signed up for." And the kicker?? We get a text message this morning saying that we don't qualify for the free phones, AFTER the two week cancellation period is up!! So now, we owe them for phones at over $each! We've called and spoke with several customer service reps and what do they say? "Oh, never go to an authorized dealership, they don't now what they're doingalways go to a corporate officeWe can't control what those salespeople say and do, unfortunatelyblah, blah, blahHOW CAN THEY GET AWAY WITH THIS???

*** were laying cable at my rental property located at *** *** Road *** *** XXXXXThey stuck a water line in the front yardThey repaired the waterline but left a sinkhole and damaged my yardThey shifted the blame to the Water AuthoritiesI call the water authorities and the only came out to shut off the waterThey made no repairs

AT&T has charged me for someone elses service and they were unable or unwilling to correct thisAfter many calls involving many hours of my time( mostly on hold) I was made aware, during one of my many calls, of something called" Executive Appeal" and given a case number #*** And an address of Chastian BlvdKennesaw, Ga I sent my letter to this address through the post office certified mailToday I received the letter back with a not known addressI would like the correct address to send this Exectutive Appeal letter toMrs.***

On 17th, January I called AT&T customer service and requested to get a quote to add T.V and Internet service togetherCurrently I'm using AT&T mobile service and according to AT&T customer service to add T.V and Internet plus all the discounts my rate will be $a month year commitment and I would get $rewards points(AMAZING DEAL T.V&INTERNET); well it turns out to be a promiseOn January 17th customer service of AT&T took my order bases of whatever she explained verballyI received a estimated charges and there were too high so I called back to and requested to break down the charges so I can understand If I can offered itIn return AT&T customer service respond Mr*** our system have not generate any bill yet so we don't know what's you exact charges are
On 1/26/I have AT&T installer coming to my house between 1-3pm and I still don't have a final charges bill so I called the AT&T customer service againAgent MR.Daris Id#dw127R; have explained m

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been using *** for a few years and despite being on contract, costs continue to rise as year progresses When my annual contract expired in 2017, I contacted *** at XXX-XXX-XXXX on May at 10:30am and spoke with *** After much discussion, she quoted a new 2-year contract of $plus tax & fees explaining it was a $discount and total monthly *** would be in the $190.00's She said this *** be a year contract which would expire May and reminded me that if I cancel earlier, there would be a penalty fee After two months of billings, the discount was not applied so I contacted *** today at the same number Ann said that *** did not make any notations except that I had called on May and she could not honor the quoted amount After much discussion - s