AT&T

I signed up and was promised a $reward cardThe contractor said that I would get one mailed to meI never received anything in the mail so I called customer service on 05/They told me that the rewards center was the only dept that could reinstate it the rewards card because it expired and I needed to call them on 05/when they reopenedI called the rewards center and they said that they couldn't do anything about it and that I needed to speak back to the customer service deptI decided to cancel my services so I called the loyalty dept and spoke to someone and they said that they would just reinstate my rewards card and I would receive an email in minutes to activate to $rewards cardsTwo hours passed and I received nothing so I called the loyalty dept backThe representative said she didn't see anything in the notes where I was promise a card but she did see someones initialsShe said that I could either speak back to the rewards center or she could just credi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled my services (phone and internet) with AT&T on February I had paid one month ahead, but they then charged me for February and March(I paid them automatically each month, so I didn't realize that they had continued collecting payments.) The company said I never cancelled anything, but when I asked them to look at their records, they could see that my phone number was transferred elsewhere on February Now they say that I never cancelled my internet serviceTheir records are wrongI should have had a refund coming for three monthsI am looking at a U-verst statement from them that says I will receive $creditIt also says I have $creditI cancelled my automatic payment to them for AprilRepresentative *** told me today (May 5, 2016) that I will receive about

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My Telephone and Internet Service went out before we opened Tuesday, July 3rdI called to report problem and asked for a technician to repairAT&T advised me it would be July 13th before I would have phone/Internet serviceI explained this is a business line and without Internet and Phone service my income would be drastically effectedAfter another phone call to AT&T, they did move my repair time to July 9thI feel it it with great importance to have my business phone and Internet repaired before thenMy alarm and register are both connected with the Internet service
Product_Or_Service: Phone/ Internet Service

I have made several attempts to cancel my service and every time I call I get transferred to a different department with no resolution
In may of this year I call about lowering my plan to something more cost efficient, when I was told I couldn't, I told them I wanted to cancel the Direct Tv part of the contactIt was never done and they continued to bill meJune 1st the suspended my service because my bill was past due, because they were charging me for services I told them to cancelI called on June to ask why it was suspendedI was told the account was past dueThey continued to charge for for direct tv and have no documentation of me calling to cancelAt this point I told them to cancel the u-verse as wellAt this point from the time I signed up last year with them and the two attempts I have made to cancel not one time was a contract or early termination fee mentionedOn June I got another bill with more charges on it for services that are not only suspended but I a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At&t sent me an email I owe them $today May 3, The bill I due May 18, I am unable to view bill online due to their site stating "We're working on your current bill details now, but they may not be available to review for several daysIn the meantime, you can see your last bill and recent payment(s)." I called At7T and finally got my 3rd person to find out it was bc of late fees and disconnection chargeI would be fine if I knew I had these fees in a reasonable manner, not 15days before the bill is dueThey can't charge fees, then not let their costumers view the actual bill and just take their word for it
Product_Or_Service: January

I was bullied to paying 660!

My internet service stopped working on December 30, 2017(Saturday)I called and ATT created a work order for a "tech" to fix my internet problem on Thursday afternoonThe "tech" never arrivedI called ATT to find out what happened on Thursday January at about 4p.mThe "call" center said that the "tech" had arrived and hat completed the taskI told the call center that the internet tech had not arrived and had not fixed my internet issueThe call center said it would create a new work order for a tech to fix my internetI decided on Saturday January 6, to call another internet providerMy complaint is that my internet problem wasn't fixed in six days nor by two more daysThis internet problem has existed intermittently for yearsIt works for a few months and then I have to call Att again and wait days for a tech to fix the problem
I simply gave up

STOP! DON'T USE AT&T - AT&T LIES
You will see that they will tell you anything you want to hear to get you to sign up for their multi year contracts, while they have no intentions whatsoever in honoring what they told you on the phoneYou will notice that they will NOT discuss anything over on line chat, that you could hold them accountable for in the future, you will see you will be forced to call and at that point you will have no way to prove they said what they said because only them have the ability to "record this conversation for quality purposes"
AT&T u verse, internet, phone, all service are SCAM ORGANIZATION designed and engineered to deceit and fool you into signing the contract
You may choose to ignore this warningGo ahead if you must see for your self (at your own expense)
there is a reason why thousands of customers here have given them star
Good luck

I enrolled with at&t in March wireless,internet, and Direct tv
they somehow created accounts because it took about technicians to come out and install my direct tv as they said that I had an old home with wood chinglesSomehow when I called customer service they said one of the techs cancelled my account and that I had to pay $and some change againthey created another account and was told I would get that money returned to my bank account and it never happenedThen somehow they combined all my direct tv, and internet with my wireless and I never asked them to do thatI then get a bill on my wireless account that I had a fee of $but it was an early termination fee on direct tv side eventhough I never cancelled serviceThey had to cancel one account due to their error and I am now getting services interruptedThey cancelled service on 8/1, 8/4, 8/8, 8/I litereally had to be on the phone everytime trying to explain the cituationDirect tv side shows that they credi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I transferred my Direct Tv account to my new residence in Feb I added phone service since they were running special discounts for current DirectTv customers I added new Uverse service which included unlimited internet for $30/mth and unlimited phone service for $ When order was done through no fault of my own the bill was not combined so I was billed incorrectly Every month I have called to have my bill adjusted for the unlimited phone service that I was being billed for $instead of $ Every time issue was credited and I thought fixed Apparently it was never fixed When I called last month to complain again I was told I did not have the $plan and there was nothing they could since it was no longer available I have my order information showing what I signed up forA

On 8/18/I should have had phone $19.99, TV $and internet $installed at my residenceThe TV service was installed and I already had internet with AT&TThis was a bundle promotion offered through Directv a subsidiary company of AT&TAt the time of installation they had problems porting my number from my phone provider at the time which was Straight TalkAfter numerous calls back and forth to AT&T I had a representative tell me she had it taken care of and because it was a cell provider it would take to days to have the service turned onThe number in question is *** and has been my home phone and business fax line for the past yearsThe phone service for that number has not been turned on even to this day of 12/3/17/I called about it over a month ago to find out what had happened and the representative I was talking to had a new number installed and charged me $for something I never ask forI paid the install charges for these services in August

The worst company ever! Constantly dropping internet serviceThey have no idea what they are doingThey had a major line cut that ran service to our areaWe discovered this after we put in a service requestWhen we called in the first thing they disclosed that if it was on our end they will charge us $It took us telling different techs what the problem was before they went and verified.So our company went without internet and phones the entire daySo next day still nothingSo after about and hour just for grins I go check next door business and low and behold they have service?? So I go to interface and open up customer side and genius tech forgot to plug all of them back in before closing up So I wonder how they have the nerve to mention charging us even though they put our business on a dead stop with their incompetenceI would give them a negative if I could This is always the same old story when you call customer serviceThey asked us if we would like to upgrade our service to their best for $more a monthThis was years ago and only difference we see is BILL! Internet speed test shows down load was and upload Welcome back to the stone age!

Service Type: Residential ServiceAccount: XXXXXXAccount: XXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was under no contract obligation and my service end date had ceasedI obtained new service via Comcast and since my home was half destroyed due to a fallen tree and we as a family was removed from the residence and just recently moved back from whence the City of Atlantas fire dept and police dept along with the city of Atlantas Code Enforcement can verifyWith this in mind I advised pickup aNd was told by the cust ser team I would be billed for service and equipment! Again, I returned the equipment to At&T technician as to what happenend once he retreived the equipment from my residence I am no longer responsibleI am prepared to contact the APD to file a non-trust warrant or a theft by taken warrant to get a resolution

Their customer service was atrociousI've spent countless hours speaking to supervisors and even executives trying to get my money back because I was charged on months that I never even used and double charged my cancellation fee of $even though I AT&T and DirectTV are sister companies! It's ridiculousSTAY AWAY FROM AT&T AT ALL COSTS!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Been having trouble on my Land Phone Line XXX-XXX-XXXX for last Friday, Saturday and Sunday
Phone has been dead with no dial tone for the last three days Service Rep came out Monday and said it was an underground Cable Problem and would be repaired Tuesday 9-13-or Wednesday 9-14-Still out of order and no dial toneTried to call in and have spent numerous hours on the phone trying to get a Live person to talk to about the problem with no luck Have been disconnected twice after holding on the phone for someone to answer for several minutes Tomorrow will be the fourth day we will be without a phone Also, effects my ADT Security System at the same time Will hold AT&T responsible for any Emgor other Calls or the theft of our house if any of these should occur duri

I have had service for a year and the *** increases each month and I have to call for an adjustmentI decided to change service providers and called to cancelled March 30, but was told I was in a year contract and would have to pay $to cancelI don't believe I signed a contract Number -***

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WHEN I GOT THE CONTRACT, I THOUGHT I HAD A GRET DEALI WAS PAYING AROUND $FOR INTERNET AND CABLE SERVICES A MONTH, AND I RECEIVED A $GIFT CARDTHE PRICE WOULD INCREASE AFTER TWELVE MONTHS TO THE REGULAR PRICE OF AROUND $HOWEVER, I COULDN'T USE THE GIFT CARD WHEN I GOT IT BECAUSE IT SAID THAT IT HAD INSUFFICIENT FUNDS
AFTER A WHILE WE NOTICED THE SERVICE WOULD RANDOMLY SHUT DOWNI MADE A REPORT AND THEY MADE DO SOME THINGS WITH THE MODEM TO TRY TO IMPROVE IT, BUT THE PROBLEM WASN'T SOLVEDWHEN I WANTED TO CANCEL THE CONTRACT, THEY OFFERED AN ADDITIONAL SERVICE AT NO COSTHOWEVER, IN A COUPLE OF MONTHS THE BILL INCREASED
RIGHT NOW I'M PAYING $FOR THE UVERSE PACKAGE, THE SPANISH AND SPORTS PACKAGES (THAT I DIDN'T REQUEST) PLUS THE MBPS INTERNETI FEEL CHEATED SINCE T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Ever since me and my husband TRIED getting AT&T service it's just been a horrible experience and now We're stuck paying a service that isn't even worth it! We went in and I was asking for uverse cable but they said they do direct tv now not giving me an option..I got a $monthly plan with direct tv and Internet servicesThey come and install it days later then remove it after damaging my apt and told me I should get uverse insteadWhen I tried getting the uverse bundle, the monthly plan goes up to $a month plus tax! I told them just to connect the Internet cause I couldn't afford that planI end up with slow internet for $a month! So I got to the store to talk to them in person for a better planAfter telling the repmy budget is $a month, no higherHe leaves for literally an ho

Service Type: ***Accept Agreement : 1I signed up with AT&T/DIRECTV because I was told they were going to come in and install everything I did not have to move any furniture and they were going to do everything, I was also told that I was to receive the NFL ticket which was the selling point for me to sign the two-year contractBefore days were up because of all the problems I was having with the DIRECTV portion of the AT&T/DIRECTV I canceled the serviceThe retention department contacted me, she stated to give them one more chance to get everything right everything would be put back the way it was and she guaranteed me that I would only have one bill I would not be charged for disconnect or anything else and everything would be the way it was if I'd give them one more chanceI agreed, now I'm being told I do not have the NFL tic

Will tell you what you want to here to get you signed up, and not honor what their representative sold you