AT&T

I called in to cancel my U-verse bundle (phone/TV/internet) on 9/19/and was given instruction where to send my internet and receiver via UPS On 1/28/I received a bill stating my services were being temporarily disconnected and that I owed $ I called support spoke to *** and *** was told my services were never disconnected and they would do it now, stating they showed receipt of my equipment return, but no cancellation I disputed that I had not been using services and was told it was being emailed to me, I explained that the amount owed was unfair and that I should not have to pay it On 3/12/2016, I spoke to *** in retention who informed me that cases were submitted on my behalf to be review and both were denied because even though I did not use the service a signal was still be sent to my address that I was being charged for On 3/22/I received a final bill stating I owed $due in days or it will go to collections I tried to plead my dispute an

My home was burglarized June Two amazon fire tablets were among items stolen..I reported this to the police, amazon and AT&TI researched my bill this monthit is paperless...they have been charging me $each month for the tablet I reported stolen..I spoke with a manager..*** ***...she acknowledged my call reporting it stolen but said they had not cancelled it and refuses to credit my account for the almost moof charges for a device they knew was reported as stolen She said it was not AT&T policy to credit an account How can they get away with charging for services not provided I am changing my provider
Product_Or_Service: Apple //
Account_Number: ***

The past months I have spoken with the customer loyalty department about lowering my billAfter being transferred to at least three people upon each phone call I was promised a bundle and my account was creditedThree days later the credit is reversed and the bill is double what is was beforeI am so disappointed in AT&T and their promises

There should be a big fat ZERO STARSThis company sucks hardWhat a scam AT&T isLiars and cheatersWowBeware of them taking over DirecTVUnbelievableI've always depised themThey manipulate your service on their end and want to charge $to come out to your homeWe have Genie and were able to record up to channels and as soon as they completely changed over from DirecTV all things changed and the lies they tell Incompetent liars and scammersThey need to go down

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June 27, I ordered bundled services with internet and directv I was having difficulties ordering online and was instructed to call so I did I had a prior bill so it was paid and the rep informed me that he could complete my order and honor the online promotions such as $rewards card and free installation so service was ordered both services were not available to be installed at same time then I receive a bill from internet services charging an install fee I disputed the fee and it was returned to my account however I began to get notifications of an outstanding bill when I contacted billing on August 7i was informed my bill was not combined but the fee would be waived now today I find once again I am in jeopardy of disconnection due to install fee and that the rep that took my order did

Deceptive Sales Practice Cable TV /internet Service
I inquired about the AT&T service and I was told my cable service and internet was to be charged at rate of$per month by sales representative "***"Based on this rate I changed my cable providerMy first months bill was presented at $ $I believe their practices are deceptive and misleading and predatoryAdditional Attempts up to resolve issue led to
a representative promising to call back within an hour and never calling back
Issuing a customer case number that was not recorded and did not exist in their files
Clear indication that they have no customer escalation process or are instructed to obfuscate a solution
I was denied the opportunity to speak to a supervisorI spoke to representative *** ID # ***
They employed delay tactics by making the customer wait for long periods of time on the phone
Promised a call back from the supervisor ***, which did not happen

On July 28th, I called to add Directv to my cell phone and home internet service with a promotional rate of $The guy on the phone (based in Lubbuck, TX) told me that my combine bill for all services would be $per month for unlimited data on the phones, directv, and home internetI have not received a bill for less than $I called in August and September and was told $would be my rate once the bills combined, then on Oct2nd was told that everyone that I had talked to previously lied and they could not honor that priceNow over months from the original order, over calls to customer service, and cases which have all been closed and unresolved they have lowered my data, not honored the directv promotion, and still billing me $per monthHere are the case numbers:
Oct 2nd: ***
Nov2nd:***
Dec14th: DirectvCase#***
Jan10th: DirectvCase#***
Customer service has been awful through the entire processI have do

I have attempted to start up service with this company 4-F.O.U.R times, twice online, once via chat, and once over the phoneI have had appointments, The 1st technician came out, looked around and said it would take roughly 4hrs, and then leftthe second one never showed, I just received a text message say*** sorry we missed you, and a voicemail around 6pm say*** that he wouldn't be able to make it out that even***, and that I should go on and reschedule my connection for a later dayThe 3rd technician that came out, only came out after I was given an estimated window of 9-11, no one was there by 3pm, so I called customer servicewhich--don't even get me started on them! So this last technician comes out at 5! I've been wait*** 8hrs so its bittersweetbut he was so nice and apologetic that I couldn't even stay mad at himApparently no one even knew about my service startup, and he was dispatched roughly 15-minutes before he arrived! Only to get there and see that the equipment near my home is outdated, and that the engineer*** team will have to come out and install fiber before anyone can connect my serviceFastforward 4days later and the customer service people have no clue what I'm talk*** about, and says that the system is show*** my service as up and runn***Yea, uhmno! I'll just take this as a signif this is what I have to look forward to with AT&T for the next 24months, I'll just pass! I have commitment issues anyway--thanks but no thanks AT&T
***UPDATE!!! So, within minutes of post*** this review, I received a txt stat*** that my engineer*** issue had been fixed, and that they could come out same day, within an hour to start up serviceOk, I've been off the grid--no cable or home internet for 4yrs (because of where I lived before), but anyway...I let them back into my life, and what happensTHE **$%*** ATT TECHNICIAN STOLE $OUT OF MY *** DRAWER!!! I cannot (and would not) make these th***s up!!! I filed a police report and reached out to customer service, but lookI should have just STAYED TF AWAY!!! Its just not worth it

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am years old and most of the time I am bedridden and have trouble walkingI am confined to my homeI need a phone to contact medical personnel and my childrenI was scammed by some people in Jamaica and had no idea that when I called them back I was being charged international long distance chargesAfter several phone calls they amounted to over $I called early in January several times and I was told I would have a credit to take off the international long distance charges I called several times and was again told I would get a credit and that the credit was put on the old phone number and then I was also told don't worry you won't be disconnectedI got a disconnect notice and called and they said oh the credit went on the old phone number not On your new phone numberWe will m

I signed up for AT&T's autopay feature for my account and it completely failed...twiceBoth times AT&T charged me late fees even though it wasn't their faultIt got to the point where they shut off my wifi without any sort of notice and charged me roughly times what I typically payOn top of all this, because I was using their system, my credit score completely dropped since AT&T reported them as late payments on my endI contacted customer service on Tuesday (when my wifi was cut without warning)The guy said he gave me a refund but ended up only crediting me $for the previous months charges despite having me believe that he was going to make further adjustmentsMy wifi gets immediately restored and I thought everything was good
Flash forward to today and I find that my bank account has been charged almost $bucks via AT&T (again this is roughly times what I pay per month)I end up having a conversation with agent *** * on their live chat for close to hours

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0First, I?ve been dealing with this since August 18, Everyone dealing with this bill, who charged this bill, or who utilized these services is deceasedI?ve called several times to address this issue, but keep getting ?handled?I am really annoyedMy grandmother *** *** passed away in November of My father, *** *** passed away on August 18, I contacted AT&T on August 18th to request that they disconnect the serviceI provided my mailing address to send proof of the disconnectI did not, however, promise to pay a billThere is no money, no ***, no inheritance, and therefore, not my responsibility to pay a bill for *** *** *** *** *** *** I live in AtlantaI received a bill dated December 13, and contacted AT&T and spoke with *** on D

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We suspended my mons phone(land line)cable, and internet while she was in the hospital (since Thanksgiving), yet continued to bill her for all three she gy out of the hospital for (days) they could not get her cable to work, saying her bill was past due when she was paid up (auto-draft to credit card), Phone line worked for a couple of days Workers never made it out for days to get her cable up and running
Mom fell and broke her hip and went back into the hospital before service was connected AT&T continued to bill her for service that were never reconnected, plus charged a reconnection fee She has not been home since, and they are still billing
They said we did not call them to stop service, but on the other hand they said her account was not suspended due to billing So who

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called on 08-05-to see my options for bundling my home serviceOnce everything was plugged in, I noticed no savings and a ten dollar increase in what I was paying without having everything bundledI instructed the agent, ***, to cancel everything and that I had changed my mindShe said she would and I told her I would hold while she reversed everythingthe next morning, 08-06-2016, I received an email confirming my order and when I called, I was told that I would be billed 2-business cycles before it would be reversed and that I was stuck until it cleared and had to be the one to call to rectify the mishap...Are you kidding me?? Knowing I could switch to another carrier, cheaper?? This was not disclosed at the beginning, during or at the end of the conversation with ***,the agent

contacted ATT yesterday and was quoted two Sphones for the price of one if we traded in one of our Sphones Told the rep we wanted to look at the phones before we purchased and asked if he could put notes in the system so we could order the phones later He said no problem and I sat on the phone with him while he did it One day later I called to buy the phones and ATT wouldn't honor the deal Said we had to add a new line to get the deal We already have lines, plus Directv with them We don't need another line I was very clear about that yesterday with the rep He assured me we didn't need to add a line I spoke with customer service reps (kept getting transferred), chat person and manager All gave me the same run around Very disappointing being a long time customer I guess you only get good service if you are a new customer ATT doesn't care about the people that pay their bills every single month! Super disapointing

I would like the Direct TV satellite dish removed from the roof of my houseI called customer service and they were absolutely zero help for this simple request

I would like what I initially signed up for
Good morning, I have an issue with my uverse service once again I was told my first bill was suppose to be and some change, I was told my first bill is always the highest, but it's almost dollarsIt's only suppose to be dollars a month with my internet included that's why I signed up for it so I could save some moneyI'm very confused and I honestly can't afford that bill you can also review the recording from the day I signed up for service and the day they installed service I had to call because I didn't receive the package I initially signed up for
It also says I was suppose to get a visa gift card I only received a visa gift card which I'm not too concerned about but I would like what I initially signed up for I don't want to be misled I'm on a budget as you can see I have to make payment arrangements on my wireless , it gets paid but if I have to do that how can I afford cable that dollars for cable I ju

Below lies the recounting of a rollercoaster days interacting with AT&T in an attempt to sifor a new internet-tv-phone bundleBefore reading, you should know the following: (1) This is my first internet review--I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don't want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don't really watch TV, don't participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s
SPOILER/TL;DR: Save yourself time, frustration, and money: choose Xfinity over AT&T
Wednesday, February 15: I call AT&T to inquire about internet-tv-mobile bundles and pricingI'm met by a gregarious and enthusiastic sales representative who mentions that it's raining in Phoenix and that he's ready for a Jack-and-cokeI find this funny and a nice intro for what had been a long weekWe get to talking, and eventually to negotiating, and end up settling on the following deal: mbps internet and DirectTV including NFL Sunday Ticket plus a $Visa giftcard for $and change per month (with military discount), a new AT&T SIM card and $Visa giftcard for a new plan at $per monthI hang up after about minutes of negotiating, setting up a plan and account, and settling on times for the DirectTV and internet servicemen to visitI'm feeling great, like I just came away with the deal of a lifetimeI'm told I'd receive an email to confirm this information, which never comes, but I'm not concerned since I received a text confirming DirectTV info
Sunday, February 19: The day after my partner and I move into our new place and finish unpacking, we get a phone call informing us that the DirectTV servicemen are outside our homeI greet them and they immediately tell me they won't be able to put a satellite dish on my roofI stop them at satellite dish to ask--what satellite dish? Neither of those words were used in my wonderful conversation nights prior, in sequence nor individuallyI tell them that given this news, I need to speak to my landlord and to call AT&T U-Verse to discuss other options
The servicemen reluctantly leave, and I eventually get a phone call from AT&TI explain to them that I was never told anything about a satellite dish, and that it likely wouldn't be possibleThey're generally understanding and eventually transfer me to another agent who was also quite helpful, but the call drops while I'm being transferred and I don't get a call back
After waiting minutes, I call again, this time the line on which I ordered my services from and am connected with MichaelMichael starts explaining how he thinks that the salesmen from Wednesday night were able to quote me at such a price, but overall sounds perplexed at how his fellow associate was able to quote me at the aforementioned priceNonetheless, he's able to get me a quote on a non-satellite dish plan and let's me know that we'll figure out the TV side of things after the internet has been installed later this day, between and 4, as he needs to get some approvals on his end
Soon the window during which the internet serviceman was supposed to come begins to close, 1, 2, and o'clock tick by without text, email or phone callAt 3:I decide to call AT&T yet again to figure out what's the hold up; I have studying to do for school and it's getting lateThe associate I speak to on the phone informs me that my order has been placed on hold because the internet plan I was sold is not actually available in my areaPerplexed, I ask how it's possible that after speaking with different representatives this was able to slip through the cracks
He eventually obliges my wish to cancel the order, but can only cancel the internet part of the bundleHe then transfers me to the bundles department, another enthusiastic associate, but this time one who tells me that actually, the internet IS available in my area and that she'll compensate me for their prior fumblingI ask to simply cancel the services, but she persists and persists and eventually I listen, but soon realize the associate is confused and is still trying to sell me DirectTVI tell her I can't do a dish, and she cancels me to yet another associate
I explain my situation to this associate in excruciating detail and provide the disclaimer that if this doesn't work or if I need to be transferred again that I will be cancelling my service; after all, I've spent close to hours on the phone with AT&T on my holiday and just want this solvedShe begins researching options for me and again discovers that the 100mbps internet is not available in my areaA simple fix that could have been solved if the AT&T algorith

My dad *** *** ** has internet service and is being way overcharged and the representatives refused to assist him tired of having to complain
My father and I both are tired of At&t ripping him offHe called and I have called to try to work something out with themOn March 1st he called and said his disability check would be late and if they could work with himThe representative said yes they would fix the fees he was being overcharged for, but failed to put it in their systemWell since there is no note of anything they refuse to even work out payment arrangements or anythingThis is not the first time for them to do thisThey do this to my father every monthHe is a senior citizen on a fixed incomeI am tired of this companyThis is the exact reason I along with other people I know dropped their servicesSomething needs to be done with At&t!

AT&T charged me for an extra month after I switched to T-MobileThey said I cancelled one day into my next month which isn't trueI paid the bill after being told by the customer service rep that it included all charges for unpaid phones and the month that I used one day of would be pro-ratedA month later I received another bill and they explained that the other bill wasn't my final billI was a good customer for almost years and this is what they do when you decide to leaveI have now disputed the charge with my credit card company and will be filing a complaint with the FCC and attorney general

I recently signed up for AT&T internet around the 15th of the month of AugustI was told someone would be sent out to bury the cable that was left laying in my back yardFour appointments have been made for the technician to show up to bury the cable and no one EVER SHOWS UP! That is FOUR DAYS OF LOST WAGES because someone over the age of has to be present at the home when they arriveI have called, I have went to the store about it twice I have contacted them via Facebook and all I get is more lies! I have to move it to mow and I have to go out every time my dogs do to make surre they don't chew the cordIt's ridiculous
Product_Or_Service: AT&T Internet