AT&T

I would like the Direct TV satellite dish removed from the roof of my houseI called customer service and they were absolutely zero help for this simple request

I contacted AT&T yesterday, 04/10/to discuss getting cable, home phone service, and internetAfter being on the phone for three hours, we came to an agreement of $per month total for the services for two years, with a four hundred dollar visa card AT&T offeredToday I received an e-mail from AT&T with a confirmation letter, which had very little on what we had agreed onWhen I spoke to the sales rep yesterday she wanted to run my husbands credit to receive the services, I got her permission to put her on speaker phone and my husband came into the room to go over the agreement with the sales rep prior to my husband giving his credit information, I made it very clear to the sales rep that I wanted everything we discussed to be agreed on prior to the credit checkWe went over the channels we were to receive, phone, internet, price, two year contract, four hundred visa cardThe sales rep stated it was all correctMy husband then gave her his credit informationI called AT&

contacted ATT yesterday and was quoted two Sphones for the price of one if we traded in one of our Sphones Told the rep we wanted to look at the phones before we purchased and asked if he could put notes in the system so we could order the phones later He said no problem and I sat on the phone with him while he did it One day later I called to buy the phones and ATT wouldn't honor the deal Said we had to add a new line to get the deal We already have lines, plus Directv with them We don't need another line I was very clear about that yesterday with the rep He assured me we didn't need to add a line I spoke with customer service reps (kept getting transferred), chat person and manager All gave me the same run around Very disappointing being a long time customer I guess you only get good service if you are a new customer ATT doesn't care about the people that pay their bills every single month! Super disapointing

HORRIBLE SERVICE EVER!!!! IF I COULD GIVE THEM "NO" STARS I WOULDCUSTOMER SERVICE IS HORRIBLE...MANAGEMENT IS HORRIBLE...EVERYTHING ABOUT THEM IS HORRIBLESERVICE SUCKS!!!!!! Yes the all caps are intentionalI AM HEATED!!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called at & t for no phone line for weeks tech came out suppose 05/06/to had upgrade on phone & internet on that sat
I never received any incoming calls call tech and supervisor on Monday they told me for a whole week they would come back never did
Product_Or_Service: phone & internet
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

I made a payment at an AT & T store in reference to new service This transaction took place in the first part of May My checking acctdebit card was used for the transaction to pay for the new service On next month's bill, that charge shows up as unpaid Spoke with numerous rep.'s on the phone trying to get this corrected There answer was that the charges were reversed and the amount is still owned I went to my Bank where a printout of my account was made with the Bank's stamp on it and faxed it via the local AT&T store to a billing dept number they had on file
The printout clearly shows the amount deducted from my account with NO reverse of that amount by AT&T in the coming two month's
Each month, AT&T adds a late fee on top of the amount in question
My local AT&T store has gone the extra mile several times over to the point that they know me by name and probably hate to see me coming through the door again and again They are as frustrated as the customer
Product

AT&T installed cable lines in my yard and busted a sewer lineWhen I called them, they gave me different people to speak with and no resolution
I informed ATT about the busted sewer line and my plumber was at my home to fix itThey transferred me to different people and even the Office of the PresidentThis office, ***, informed me it would be 2-days before anyone would even call me to address the issueMeanwhile, FECES is in my home and I am unable to run my water, take a shower, or drink anything? ***, at ATT Office of the President, "apologized" and told me there was nothing she could do for me and to wait until the claims department called me backI asked to speak with a supervisor and her first/last name*** refused to transfer me to her supervisor and refused to give me her last nameI paid a plumber out of my pocket to fix the issue

Sales sold me a service for one prices and charged another
They sold me stand alone GigaPower internet service for $a month plus tax They charged $a month plus tax They refused to fix it They made it explicitly clear the price was $a month when I signed up Now that I have service with them, they are saying the price is really $a month At the time of sale, I authorized them to sign me up for this $a month service over the phone They have never been authorized to sign me up for a service at $a month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This summer I added a landline phone to my uverse account, AT&T send a email telling me I could add it for 10$ a monthThe representative said my bill would be a extra 10$ plus the tax which would be 130$I have never received a bill from them so I called to day and to my surprise they told me my bill was 260$ which was taken out of my account on December I feel violated because that's not what hey told me my bill would beWhen I talked to a representative they were rude and never tried to help me other than taking things off he billI feel like they lied about the service and should refund me yay moneyI'm dropping their service if they can't remove my issue
Product_Or_Service: Cable Tv, Internet landline phone
Account_Number: XXXXXXXXX

Below lies the recounting of a rollercoaster days interacting with AT&T in an attempt to sifor a new internet-tv-phone bundleBefore reading, you should know the following: (1) This is my first internet review--I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don't want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don't really watch TV, don't participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s
SPOILER/TL;DR: Save yourself time, frustration, and money: choose Xfinity over AT&T
Wednesday, February 15: I call AT&T to inquire about internet-tv-mobile bundles and pricingI'm met by a gregarious and enthusiastic sales representative who mentions that it's raining in Phoenix and that he's ready for a Jack-and-cokeI find this funny and a nice intro for what had been a long weekWe get to talking, and eventually to negotiating, and end up settling on the following deal: mbps internet and DirectTV including NFL Sunday Ticket plus a $Visa giftcard for $and change per month (with military discount), a new AT&T SIM card and $Visa giftcard for a new plan at $per monthI hang up after about minutes of negotiating, setting up a plan and account, and settling on times for the DirectTV and internet servicemen to visitI'm feeling great, like I just came away with the deal of a lifetimeI'm told I'd receive an email to confirm this information, which never comes, but I'm not concerned since I received a text confirming DirectTV info
Sunday, February 19: The day after my partner and I move into our new place and finish unpacking, we get a phone call informing us that the DirectTV servicemen are outside our homeI greet them and they immediately tell me they won't be able to put a satellite dish on my roofI stop them at satellite dish to ask--what satellite dish? Neither of those words were used in my wonderful conversation nights prior, in sequence nor individuallyI tell them that given this news, I need to speak to my landlord and to call AT&T U-Verse to discuss other options
The servicemen reluctantly leave, and I eventually get a phone call from AT&TI explain to them that I was never told anything about a satellite dish, and that it likely wouldn't be possibleThey're generally understanding and eventually transfer me to another agent who was also quite helpful, but the call drops while I'm being transferred and I don't get a call back
After waiting minutes, I call again, this time the line on which I ordered my services from and am connected with MichaelMichael starts explaining how he thinks that the salesmen from Wednesday night were able to quote me at such a price, but overall sounds perplexed at how his fellow associate was able to quote me at the aforementioned priceNonetheless, he's able to get me a quote on a non-satellite dish plan and let's me know that we'll figure out the TV side of things after the internet has been installed later this day, between and 4, as he needs to get some approvals on his end
Soon the window during which the internet serviceman was supposed to come begins to close, 1, 2, and o'clock tick by without text, email or phone callAt 3:I decide to call AT&T yet again to figure out what's the hold up; I have studying to do for school and it's getting lateThe associate I speak to on the phone informs me that my order has been placed on hold because the internet plan I was sold is not actually available in my areaPerplexed, I ask how it's possible that after speaking with different representatives this was able to slip through the cracks
He eventually obliges my wish to cancel the order, but can only cancel the internet part of the bundleHe then transfers me to the bundles department, another enthusiastic associate, but this time one who tells me that actually, the internet IS available in my area and that she'll compensate me for their prior fumblingI ask to simply cancel the services, but she persists and persists and eventually I listen, but soon realize the associate is confused and is still trying to sell me DirectTVI tell her I can't do a dish, and she cancels me to yet another associate
I explain my situation to this associate in excruciating detail and provide the disclaimer that if this doesn't work or if I need to be transferred again that I will be cancelling my service; after all, I've spent close to hours on the phone with AT&T on my holiday and just want this solvedShe begins researching options for me and again discovers that the 100mbps internet is not available in my areaA simple fix that could have been solved if the AT&T algorith

Uverse has continue to lie to myself and my spouse and we must contest bogus billing charges every single monthMy spouse is a disabled veteran who takes care of our bill, we were baited into rate we have yet to haveOur bill fluctuate each and every monthI call and stay on the phone atleast 5-hours trying to walk them through what we are promisedWe can not afford these rates they provide us, it has not been consistentI have complained and complained anbout being baited and switch and each person says it will get better

I signed up and was promised a $reward cardThe contractor said that I would get one mailed to meI never received anything in the mail so I called customer service on 05/They told me that the rewards center was the only dept that could reinstate it the rewards card because it expired and I needed to call them on 05/when they reopenedI called the rewards center and they said that they couldn't do anything about it and that I needed to speak back to the customer service deptI decided to cancel my services so I called the loyalty dept and spoke to someone and they said that they would just reinstate my rewards card and I would receive an email in minutes to activate to $rewards cardsTwo hours passed and I received nothing so I called the loyalty dept backThe representative said she didn't see anything in the notes where I was promise a card but she did see someones initialsShe said that I could either speak back to the rewards center or she could just credi

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1CUSTOMER SERVICE IS TERRIBLE - THEY DON'T SPEAK ENGLISH AND *** NOT CONNECT ME TO SOMEONE WHO DOESINTERNET IS ALSO TERRIBLE - I CAN'T GET ACCESS TO MY ACCOUNT - EVERY TIME I TRY TO ACCESS MY ACCOUNT I HAVE TO END UP CHANGING MY PASSWORD * I HAVE DIFFERENT ACCOUNTS - WHEN I CHANGE ONE PASSWORD ** INTERFERES WITH THE OTHER AND I CAN'T GET INTO THEM

Deceptive Sales Practice Cable TV /internet Service
I inquired about the AT&T service and I was told my cable service and internet was to be charged at rate of$per month by sales representative "***"Based on this rate I changed my cable providerMy first months bill was presented at $ $I believe their practices are deceptive and misleading and predatoryAdditional Attempts up to resolve issue led to
a representative promising to call back within an hour and never calling back
Issuing a customer case number that was not recorded and did not exist in their files
Clear indication that they have no customer escalation process or are instructed to obfuscate a solution
I was denied the opportunity to speak to a supervisorI spoke to representative *** ID # ***
They employed delay tactics by making the customer wait for long periods of time on the phone
Promised a call back from the supervisor ***, which did not happen

My home was burglarized June Two amazon fire tablets were among items stolen..I reported this to the police, amazon and AT&TI researched my bill this monthit is paperless...they have been charging me $each month for the tablet I reported stolen..I spoke with a manager..*** ***...she acknowledged my call reporting it stolen but said they had not cancelled it and refuses to credit my account for the almost moof charges for a device they knew was reported as stolen She said it was not AT&T policy to credit an account How can they get away with charging for services not provided I am changing my provider
Product_Or_Service: Apple //
Account_Number: ***

I shake my head at trying to find the words for how upset I amThe worst of it all, AT&T would never Never stand for the same treatment if it were done to them My business phone bill, consisting of landlines plus wi fi, nearly doubledphone, plus wi fi which is a seperate bill of close to Phone lines from I was flooredTold my contract ran outWiFi o well that's it, like it or not
my business phone plus wifi but to be fair I have a yellow page ad monthly of included in the total billJust taking the time to do this is not me BUT this is sad
I have changed companies and it's unreal my savingsphone landlines a piece, WI fi all per monthfor phone service plus free long distance now add yellow page of equals AT&T billanother serviceIts absolute highway robbery, all I can say is I have seen it to to much, companies get to big and truly forget the reason they got where they are and it all starts tumbling down

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : having issues with our wireless network since the end of 3/it will work, then stop working making it useless to use any internet services for school or work.a tech came out on April 1st and stated he fixed the line outside and it would workIt worked for weeks and then stopped working I chatted online with a rep and they scheduled to send someone out on 4/ In the meantime they stated they would put in a credit request(Which I have a screen shot of)Tech came out and fixed the line inside and outHe stated that if it doesn't work then it is most likely the routerBut that att does not allow them to request a router until all other attempts have been made to fix the issueThat it was a waster of moneyHe fixed the lines in and out and replaced outlets and stated if we had his pr

I cannot believe AT&T would treat a ten year customer in the way that I've been treatedThe lack of communication and outreach on my part, solely, has been unbelievableWe travel to Europe every summer and have never had an issue with international data chargesHowever, this year, we took one of our phone to Europe and were charged over $for data usage
In order to get this issue resolved, I reach out to their customer service departmentI submitted a case and was told I would have an answer within business daysdays goes by, and I call againI am told its going to take another 7-business daysOnce again, the time period completes and not a call or text or email from At&tSo I call backAGAIN, they need more days So again, I have to call back and I guess my case had already been resolved and denied any kind of creditNot once did I receive any type of communication from their customer service so I an completely unhappy with how they extended the timeframe and did not even bother to call me once
Lastly, I was on the phone for them for two hours trying to get a credit for the charges that were not intentionally madeMy dad is an older gentleman and is not good with technology so there must have been some sort of mishap
During this two hour conversation I was speaking to managers and yet again, they cannot do anything for meFor someone who pays $a month for their phone bill over the last few years, and you cannot do anything for me when something like this happens is completely unfair and inconsiderate
I was finally transferred over to another department after I told them I will be switching carriers, and he said he had me on an urgent case and his manager will reach out to me the next day to see what they can do for meGuess whatNo callIts been over a weekShould have known
So frustratedI hope no one has to go through this like I haveWhat a complete waste of time and energyWould not recommend them to anyone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for AT&T Uverse then canceled within the grace periodAT&T continued charging us for UverseAT&T sent a form and shipping information to return their equipment on 11/25/We have called more than times over the past months to resolve the issueAT&T has told us that they would send us a refund for the amount charged since Nov., but we have not seen a refundWe are tired of making calls, getting promises about refunds, and then nothing happening
Product_Or_Service: Uverse

I signed up for AT&T's autopay feature for my account and it completely failed...twiceBoth times AT&T charged me late fees even though it wasn't their faultIt got to the point where they shut off my wifi without any sort of notice and charged me roughly times what I typically payOn top of all this, because I was using their system, my credit score completely dropped since AT&T reported them as late payments on my endI contacted customer service on Tuesday (when my wifi was cut without warning)The guy said he gave me a refund but ended up only crediting me $for the previous months charges despite having me believe that he was going to make further adjustmentsMy wifi gets immediately restored and I thought everything was good
Flash forward to today and I find that my bank account has been charged almost $bucks via AT&T (again this is roughly times what I pay per month)I end up having a conversation with agent *** * on their live chat for close to hours