AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Service with AT&T was set up as follows:
(1)Installation date: Monday, March 7, from 1-3pm
(2)One Year Contract
(3)If cancel early; $per month not used on plan
(4)Cost of plan: $25/month for Uverse (Internet) and $35-$38/month for Uvoice (Home Phone- not cellular service)I was told our bill would be approximately $62/month plus account charges, which would run $10-$
(5)After one year, plan rates go to @ $109/month
(6)The one year contract at this price would remain in effect when we moved service from one side of our duplex to the other side of our duplexI explained clearly that my husband was repairing the West side first *** ** ** *** then would be in the East side *** ** ** *** I was told that we would see a $Installation Fee on the first bill sent to 901, a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been customers with at&t for almost mowe've been having issues with service being interrupted several times a day, specially the wireless receiver in my kid's roomat the beginning we called at&t and they sent a maintenance repto fix the problem, they even had to change the receiversWith all this the problem still continued, every time we call they guide us through fixing it, this problem continued for mos.Also, our internet used to go out with this serviceOn 08/15/2016, we have decided to disconnect the TV service, because we were getting nothing out of it, I called at&t with a request to disconnect the TV service and I talked to one of the repsHe told me, there will be a $penalty fee for ding this and I said fine, because since I got the service I haven't finish watc

Service Type: Business ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Basically my past experience is that you have negociate new contract every month period You can't call ahead on 12th month to find out what the new rate will be or if a promotion will be available So in the month following the th month(you are billed a month ahead) the rate usually jumps up substantially
Given example: April/13th month) - the rate went from approximately $to a(rounding) Called in May/2016- ATT made adjustment to $ Then the following months thru rate was $ Not sure, but believe sightly high than original stated on phone for monthly payment
Things just get complicated when trying to establish rate, I think I just gave up !!
So next comes Jan -Mar of The rate jumps to $138/month reason given after contact was an over all rate

Was sold iphone buy a store manager on a "get one free promotion" that did not exist Employee quit that day and store manager agrees that I should not owe for the second phone My plan was also changed to a more expensive plan without my knowledge Customer service calls = hours and all agree this was wrong but no one will remove the charge from my account Will cancel contract and use another company

Dishonest and deceptive sales rep practices to make sales
I purchased a Samsung smart watch and tried to activate it without going to the AT&T storeI contacted AT&T directly, but there was an issue with AT&T sending me the necessary agreements electronically
On one of my support calls the rep tried to up-sale me on switching over to Direct TV from U-VerseThe phone rep told me that they had a special going on where my total cost would be $plus taxes to bundle their Gigabit internet with Direct TVI immediately told them to go ahead and switch me overThe rep went over the costs associated with the transfer which was about $and that there wouldn't be any additional charges to get with wireless receivers when the tech came to install the new Direct TV service
When the tech showed up he said there would be an additional charge of $for the wireless receiversI told him that the rep said that there wasn't going to be a charge, but ultimately paid the $

This is easily one of the worst companies in the united statesI know that's a huge statement, however, I have been lied to by agents just so they could meet their sales goals multiple timesWhen I call customer service the answer they always provide me with is "you must have been miss informed" Im sorry, but your agents should know what they are talking about before they talk to customersWe as customers expect our agents to provide us with truthful informationI have been an AT&T customer for many years now, I have multiple phone lines, directv , and internetI would never recommend this company to a friend or family member or at that even an enemyAT&T is about to lose a loyal customerI am a Customer Relations Manager, with that being said I expect the customer service that I would provide my customers, however, I do not receive that from this companySo much more could be said, but I will leave it at that

A bill sent to collections for an error on there part.Ive moved into my new apartment on August 1st,and wanted to tranfer my already exsiting services to this new home, I had to wait before they could come out and install anything because of a balance that I owed..which was paid.Now the previous tenant in the apartment I ended up moving into had services also with AT&T but was not willing to cancel hers, so that put a hold on me getting my services for almost weeks prior to me moving in.Ive been having ongoin problems with my service as in billing statements,service adjustments, phone calls to AT&T to ask about the many errors on there end about my account and can never get a direct answer from just one person.When I called to transfer my services I still couldn't, iv'e accumulated a bill for $from still getting billed at my previous residents.This bill is now on my credit report and I want it

last OctI added DTV to my billThey have been unable to get my bill correct sincePrior to that, I had set up for auto pay which took months to straighten outWhen I added a line it took months to get it straightWhen DTV was installed they did an install on my home which was wired with the wrong wireThey were to come out and install wireless service at no chargeWhen I read the install they were charging $I c called to verify the $install feeThey stopped the order just before installer was to activate without consulting meThe installer left me with hardwired TV workingI canceled service and went with CharterNow to the mobility issueOn 2/20/I went to store ***to make a damage claimI made a payment of $to pay off my old phone, for a new case and to pay my billNone of these charges reflected on my next billWhen I called they found the $credited to the acct prior to adding DTVThe other charges have

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When were have had directv for years and at&t cell phone service for 7-yearsWhen we moved to Indiana we started up at&t U-verseIt never worked and we had technicians come outThey told us it was not going to workWe shut it off and sent the equipment back like we were supposed toWhen we went to u-verse they combined with our directv billWell when we shut it off they were still billing us for serviceThen they charged us for two installation chargesAfter them threading to shut off our directv I had them separate the billsPut all of uverse under directv chargesI have kept up my payments on directv but refused to pay for something that did not workI can show I've paid my directv billNow they shot off our directv because they are saying all the charges are directvI have talk

I was told I would have a year pricelock with a one year contract upon signing up for at&t bundle serviceThis appears to be false
I was approached by *** *** who is an AT&T door to door salesmanHe told me about the amazing offers AT&T hadI was sold a bundle package with the promise I would be in a year pricelock with a Year contractAfter I received my first bill I noticed it said a one year promotional priceI contacted AT&T and was told that I signed a year contractI assured them the salesman repeated himself times and we made it very clear I was only signing up for a year pricelock with a one year contractI asked AT&T why the salesman would say this and could I speak to a supervisorI was told that was not possible and that I could cancel my service and pay the cancellation feeI would only like to be awarded what I was promisedI have a signed contract copy that says year, but I was told that was not an actual contractI would hope a company

The Customer Service in resolving issues is awful, and I cannot wait to the end the contract The wait time for a resolution to a problem such as mine which was to clear the passwords because I am locked out of my account has taken two days and still no one has assisted meI am very upset and will end my contract and stop the automatic paymentsI CANNOT ACCESS MY ACCOUNT BECAUSE WHEN I PUT IN THE NEW PASSWORD IT DOES NOT RECOGNIZE IT

I am the treasurer of a condo assn Our problems started in when we continued to receive bills for disconnected lines Trying to resolve this with phone calls and emails only resulted in being rotated thru numerous parties who were not interested in looking into it In we filed a complaint with the FCC and finally a rep contacted us and agreed to review our concerns It took months and we agreed to a partial settlement ($9,900) on a claim for $19,000+ When we finally received the check it was for $7,- no explanation
We tried getting the remainder by working with FCC, ICC and NBC but AT&T's wall is impenetrable

Service Type: Residential ServiceAccount: ***Account: ***Reached: 205-908-2907Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My complaint with AT&T is an overcharge for a service that should have been disconnectedI initially wanted a bundle service (landline and DTV)I was told in order to receive this particular service I would need to change my landline phone numberI have had my original phone number for over years and was adamant about not changing my phone numberI understand that in order for me to get the service I would have to change my number but I did not want to change itSo, AT&T told me that I will have a Telco Landline phone and I will pay my landline phone service and direct TV service separatelyInstead I was charged for a phone number (***) for a bundle service I did not useI have called customer service to disconnect this phone number and it was not doneI have been contacting AT&

Service Type: Residential ServiceAccount: U versal XXXXXXXXXXAccount: U versal XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Companies like Att have to close down and stop exploiting, stealing from consumers ...I AM SICK & TIRED, CALLING THEM WASTING MY TIME
ATT is the worst provider I have ever experiencedThey overcharge every month and their billing is a shell-game juggling actThe online statements do not match the paper statements ( When they do send them) and the emailed statementsI spend several hours a month on the phone with their Repstrying to get the Internet bill back down to where it is supposed to be and it is a waste of time for the next month, the game starts all over again and they overcharge, overcharge, and overchargeCustomer service intructs what to pay after correcting and on following month they charge past due feesThey broke their agreement in their contract at the

Total garbageWorst customer service experience I've ever had with a companyThey lied to me about pricesThey told me on the phone the price to pay for internet, then the bill comes it's a total different price (about a 33% increase) I call them thinking it was an honest mistakeThey tell me that they cannot honor the price I was given bevause they only offer it to "new" customersSo long time customers don't get the same treatment??? Ridiculous

During the installation process they hit a power line that has disconnected all the power to my garageAll of the food in the deep freeze was ruinedI have been calling for a couple weeks now to have it repaired, but it still hasn't been fixedThere have been appointments made for people to come fix it, and also for people to contact me about fixing itNot once has that actually happenedThey were supposed to mark the ground for power lines beforehand, but it appeared that they only checked in one corner of the yardWhere they checked wasn't near where they actually had to dig
I was told my bill would be $for the first year, and then it would go up to $after monthsI have the screenshots in my phone that show this as wellThis is only my second bill with them so far, and it was for $I found in the bill that they are charging me $for the DirectTV, but it was only supposed to be $a monthI called them to figure out why it was like that, and they told me it was an annual bill increaseI said I thought since we had a year contract the prices would be locked in, and they just kept saying it was an annual bill increaseI then asked again about the status of someone coming out to splice back together the power line that they cut weeks ago because I was last told days ago that someone would contact me in hoursIt has been over hours now, and no one has contacted meThey just said that they'll mark it in my notes
I need them to fix the power line that they cut because they failed to mark the ground properly for power lines, and now that I'm locked into a year contract with them I can't have them just increase my bill freely at their own will, regardless of what the contract agreement was

I CALLED AND CANCELED MY INTERNET AND U-VERSE TV ON MAR/23/WITH AT&T ..I CALLED BACK TO MAKE SURE IT DID HAPPEN !! BUT I WAS BEEN TOLD NO AND THE SERVC STILL ACTIVE???!THEY TOLD ME THAT'S THEY SORRY AND THE WILL CANCEL THE ACOUUNT IMMEDIATELYI CALLED DAYS AFTER STILL THE ACCOUNT WAS ACTIVE?? THE MEANTIME I GOT BY BILL FROM AT&T FOR $FOR ALL SERVICES ??? FOR THE 3RD TIMES I TALK TO A ANGENT WITH ID # ***
SHE TOLD ME THAT'S SHE PROMISE TO FIX THE EXTRA CHARGES AND REDUCE MY BILL BY 4/14/!! DIDN'T HAPPEND AGINE AND THEY CHARGING ME FOR ALL SERVICES $AND NOT JUST MY PHONE BILL ONLY...THIS WHOLE PROCESS COST ME A LOT OF HEADECHE AND ALMOSE COST ME MY JOB AT SOME PONIT...NO ONE DESERVES TO BE TREATED LIKE THAT
Product_Or_Service: PHONE
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 1, recieved Order Confirmation for DirecTV and Internet/Phone dated October 31, DirecTV a company owned by AT&T added premium channels (HBO, STARZ, SHOWTIME and CINEMAX to my DirecTV accountI did not authorize this added on I originally removed the channels (HBO and STARTZ), that I did have on September I called on Nov 3, and spoke with a women and told her to remove the premium channels, because I did not order the channels, she stated that it was being done and I agreed to the HD Extra Pact for month free and she explained that after months it would cost $a monthI called again November 22, (Spoke to ***) still the premium channels remain on my bill I was charged $ Which I paid $and then DirecTV added the balance of $on to the

My complaint isn't with my wireless contract, it is with DirectvWhen I switched from Uverse to Directv a little over a year ago I was told there wouldn't be a contract since ATT just acquired DirectvWhen I called early last month to switch back to Uverse, a rep by the name of "G" took my call and told me there would be early termination feesHe would work on getting them waived since the rep in told me no contract"G" called me back twice saying he was working with a manager to get fees waivedOn the 2nd call to me he explained all early termination fees had been waivedHe then said when Uverse was set up to be installed on 8/to call and cancel Directv after the installation was complete
I called the evening of 8/17, spoke to ***, and long story short, spent hrs and minutes on that callAt the end of the call, *** was to credit the account $because "G" didn't get the fees waived*** even said reps will say anything to get a sale!
I opened up

Att canceled my TV services without warning that I receivedAlthough a customer for several years they were not helpful,days to restart unacceptabl
ATT came to my door stating that my U-verse boxes were out of date and ATT customers were being moved to Direct Tv now that ATT acquired Direct TVI called ATT to verify and set up an appointment for the Direct TV people to come out and look to see if a dish would work for my roofHe came out, walked around the exterior of my home and concluded that a dish would not work without attaching it to my roof which would negate my roof warrantyOf course I declined to move forwardThis took about 5minWhat I didn't know is that ATT cancelled my serviceWhen I called them, they kept insisting I had Direct TV and no longer had U-verseSeems there is a communication breakdown in their systemThey insisted I had agreed to an "instillation"It would require someone else to come out to my home in 4days to "install" U-verse againThey woul