AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I intially contacted at&t the customer service was excellentI wanted the internet service with dish network, they said it would not work and sent me to at&t uverseThen it became a sales issueI was not given the price I was guaranteedI have spoke with several people regarding this proven and the last straw was when I was given a discounted number to compalin to a at&t complaint departmentMy service has since been discounted due to pack of paymentI want to cancel but I have to pay the fee to do so

I signed up for services on June and was quoted a specific amountWhen I received my first ***, the amount charged was more than double
I signed up for bundled services with AT&T including internet, phone, and DirecTV over the phone (phone #: XXX-XXX-XXXX) on June 20, I was given a rate of $50/month for DirecTV, $per month for internet, $9.99/month for phone, and a waived $activation fee for DirecTVThe account number they gave me for AT&T was XXXXXXXXX, and the account number they gave me for DirecTV was XXXXXXXXThe order number for DirecTV was XXXXXXXXX, and they did not give me an order number for ***They scheduled an installation for all three services on July 6, On July 6, a technician named *** (phone #: XXX-XXX-XXXX) came to install the servicesHe immediately told me that his company sent only him to install internet, phone, and DirecTVHowever, he was only qualified to install internet and phoneHe said I would receive a call within days fo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke to a rep from the office of the president when I filed a complaint against att and they helped me by doing my bundle at the rate I was on previous only this time I would not have to call back every year it would stay the same long as I'm an customerI get a dollar bill in the mail I called att the rep told me I only had tv service for life then xfered me to another dept ego told me I only have HD receivers for life now I angry confused and ready to file a law suite for advertising

We were a victim of cybercrime and harassmentAT&T is our network provider Since we bundled our cable, internet and our cell phone together, we started having problems with our connection When I am calling AT&T about this problem, we were being told that they cannot find our account, or we have a invalid password or our account was locked that they cannot accessed itAll our devices were loaded with viruses, its hacked, damaged and some were disabled We keep calling AT&T about all this problems every now and then, we were advised that someone is controlling our IP addresses that is why they can control all our devices ATT said its beyond their control and there was nothing they can do about it We cannot access our AT&T and email account including our google, apple and Samsung accountThey will not replaced our damaged cell phones I also learned that our Ethernet connection is disconnected and we were only connected through WI-FIAnd when I questioned them about our cabl

This is by far the worst experience I've ever had with any monthly bills I haveTheir computer goes down so they don't bill me even though I have automatic paymentsThen they charge me a late fee even though they admitted that it was there mistakeThen they double bill me for their mistakeI cancel them and switch to Verizon and I call to zero out my bill and they won't even let me do thatThey couldn't even figure out how much my bill wasI had to explain my bill to them!! Over hours on the phone, accomplished nothing and they expect me to call back again
They have no respect for their customers, they can't get control of their billing, constant mistakes on their end in which they charge YOU for, ridiculous long waits when you contact them to fix their mistakes
This type of buisness practice should be illegalThank goodness there are other optionsyear AT&T customer here and they treated me like GARBAGE because I wanted them to fix their own mistake

AT&T is both incapable and incompetent!! The Job: Move phone lines from one address to another After phone calls, leading to supervisors, leading to someone in Atlanta, the switch is set up and confirmed to occur on weeks WEEKS? Called hours prior to switch to reconfirm ON SCHEDULE!! Big Day comesnothing! No tech call, no automated reschedule callNothingFinally after anothercalls, person telephone tag , I am told that the switch can not occur because of some SC law that "business" lines can not be transferred to "Residence" Now forgetting That this is a home business switching to other home, this would have been nice to know weeks earlier!! I distinctly mentioned the situation to 2-of those CS people but the answer apparently don't have the answer on script., So decide to try Universe., lines plus Hi speed internet more weeks wait for an appointmentBig Day comes, and get automated call, hour beyond scheduled time informing me that tech will be late but he will call minutes late @ hors later, hey the tech called!! BUT his work order says nothing about phones lines and the internet is the SLOWEST they offer, not the Hi Speed promised Same work order EMAILED to me but no PHONE LINES!! Sent him away and refuse to deal with them anymoreThe frustration no to mention the cost of carrying the current service weeks waiting for AT&T CS to cancel in the end is irritating to the extreme This is NOT AT&T of the 80's where if it was communications it was AT&T This is Southwest Bell and BellSouth doing the cut rate min they can do to make max bucks on the public

I called to get my phone fixed and the guy on until he talked me into getting the bundle package with them and first tv The man told me I would get two $vista cards and a $card He said I would get HBO , and Stars for 3monts free I agreed He said my bill would be $a month They came out hooked up my tv stated could not give a pamphlet on how to work the remote or the box I would have to go on line and print it off I told them I didn't have access to a computer or printer They said if I had any questions to call direct and they would help .the next week I was still not able to get hbo or stars I called the company noI was told that the information the man had given me was not true and that would put through to the rewards center A lady came on the line and said she was with the rewards center and not fine any notes where they had told about the $ I called several and talked to several people both here and other countries Finally got a hold of some

advertising and fraudulent charges
I attempted to switch my services to an AT&T bundleI took off work and waited for hours while AT&T tried to connect the internetAfter hours the tech said it was impossibleThat the service AT&T sold me will not work for meI called Friday Jan 5th to cancel all pending servicesI have a recorded coversation where I told the rep I wanted to cancel because they cannot provide the serviceI told them the only way I would keep AT&T is if both internet and direct tv both workThat I would miss out on too much savings to have just one serviceThe AT&T rep assured me that if the services didn't work I would be able to cancel both of them within daysOn Monday January 8th the servcies were attempted to be installed againNeither the internet or direct tv workedI went out of town for work on Tuesday and Wednesday the 9th and 10thI got back from my work this morning and called to cancel the bundle well within the days because th

All technical support requires the account numberThey encourage you to sign up for electronic billing, but on e-bill they do not give the account number like they do of paper bills
Expect a hour charade to pay your bill if you forget you password and get locked out because they force you to change it to include stuff that is not similar to the other changing passwords you have to keep track of in life
fml

Repair issue progressing for last years which in a Technicians (both Supervisors/Managers) coming out several times on a monthly basis
My compliant type is both repair issues and billingFirst and foremost both my wife and I have been a loyal AT&T customers for over plus yearsMy wife has had mobility service since (still has SBC email) and we have houses with Uverse, and Internet as well as business lineBoth houses have had Uverse for approximately yearsWith that said we have been extremely loyal customers but the quality of service has not been equally reciprocated with all the total years of loyalty which has resulted in a high return from a monetary respective for AT&TAt our house in Dallas we have experienced numerous issues with our Uverse and Cable going repeatedly for hours to days and resulting to spending hours on the phone with technicians, who are never able to trouble shoot the issue, to then having hours with a technician at the house trying to

AT&T is RIDICULOUS!! My grandparents have been without service for days and supposedly it's going to be another days before it's back up because their line was cut and they didn't do anything about it for the first days now it is supposedly fixed but it won't be fully functional until a tech comes out to the house and the 1st available appointment isn't for more days! These are elderly people without a home phone!! They need it for emergencies! My grandfather has serious health issuesTheir alarm works off of the digital phone line!! UNACCEPTABLE!

Refusal to provide DSL service to address, in spite of their own technicians confirming it would work
I live at the edge of Urbana, Il As such, internet services, such as Cable are unavailable Also, as AT&T is the DSL provider, no other providers sell in my area We have been told for years by AT&T that they cannot provide us service Recently, a new home was built less than 1/mile from me (on the same road), and AT&T installed new service for them, no problem During that installation, I chatted with the installers from AT&T about service to my home down the road When they completed their install, they came by my home They confirmed that DSL should work for me, and asked me to contact AT&T to request an install I did sodays later, I was refused service because "my address isn't an approved address in the system" This is infuriating I am unable to get reasonable service, as no other provider is allowed to offer it to me, and the one that can, refuses to

Constant harassing to complete contract sign up for U-verse serviceI did not sign up for this service and thought this issue closed weeks ago with updates made to my account with new PIN number and security questionsThey called me yesterday just before I arrived home from out patient surgery from the hospitalI called to quickly make sure it was still resolvedNothing had been done and could not get a hold of Customer Loyalty Manger to properly close and resolve
Product_Or_Service: None
Order_Number: N/A
Account_Number: N/A

Slowest internet in the area, how is 25MB acceptable with the amount of data each device requires, anytime anyone more than person is connect the whole Internet lags down In the same area Comcast has 100MB speed, I am very tempted to switch at this point, AT&T already had the fiber layed out in the area years ago, but yet fiber is never available, instead we got a stupid package with stupidly slow speed that can't do anything

Horrible phone customer serviceI have been with AT&T for over years and the by far the worst experience I had calling the customer service department

I signed up for AT&T phone and internet service starting 3/23/and I was told that these services lumped sum together will cost me $per monthIt has been less than six weeks of service and they have send me a collection notice for $and my total balance due they say approximately $466, I called customer service to fix any billing error they have and they said there is no error this is how much I owe for the services I receivedI complaint about advertising and falsifying information about their fees for services provided to have customers sign upI believe I only owed the fees that I agreed to pay which is $per month plus tax
Product_Or_Service: Phone and internet service
Order_Number: ***

Salesman advertised with wrong information
DirecTV/AT&T salesman knocked my door on Dec 6, and offered a $65/mo "U-verse TV bundle"After knowing I already have a AT&T mobile phone contract, the salesman offered an additional $15/mo discountI, therefore, ordered this "U-verse TV bundle" right awayAfter the service was installed (DirecTV on Dec 8, 2017; AT&T U-verse on Dec 12, (today)), I called DirecTV customer service (XXX-XXX-XXXX), as directed by the salesman, for the $15/mo discountBut the representative said that I am not qualified to have this discount because I don't have an "unlimited data plan"I was not told about this policy by the salesmanAnd this $15/mo discount was a key for me to make up my mind switching my TV/network service from my previous providerI called the salesman and he said he didn't know about this policy and he thought any AT&T mobile phone contract would make the $15/mo discount qualifiedFour hours later, he claimed that he conta

Ex Wife used my card to pay her billATT refuses to refund
My ex wife had an internet and directv account in her name and my card was used to pay a large balanceI have attempted to contact AT&T but since my name has never been on the account they refuse to give me any information
The charge was approx $and it was for the address listed above in the name of*My card ends in *** and she is not on the account

AT&T will add fees anyway they can to your wireless serviceI have been using AT&T for over a couple of years and never been late paying my bill and would split my payment before my payment due date and pay the other half days later which you were once allowed, now if you pay the other half in the day agreement you get charged a $late feeThe split payment arrangement was to allow you to make your payment in full before your next payment due dateAT&T is becoming more and more shadierI will be changing my wireless service ASAP!!!

I had ATT for my landline and internet service for the last two years .In the summer I go up north and turn my service off from June to October .When I came home from the summer on October the internet and phone were activated as they should be .On October I changed my service provider to Comcast
On October 16th I called ATT and canceled my internet and phone ( I also canceled my Direct TV Witch is one in the same company) I had no trouble with Direct TV but ATT for some reason did not cancel my service.I called Att again in November and told them I recieved a bill for service I did not have They told me my service was not canceled and I have to pay the bill and they will now shut the service offThey are now sending letters stating I owe them $.When I did have the service my monthly bill was $ I believe they owe me money not the other way .I don~t know why they would not have a record of me canceling my service maybe because that was when they were get