AT&T

I added a line to my already established account because I was told that if I sign up for Direct TV I could get a free phoneThe salesperson Jarred in North Myrtle Beach told us that if we were not happy with Direct TV we could just cancel no penalty and keep the phoneWELL THAT WAS A LIE!!! I hated Direct TVNo service even when it was just cloudy outFree movie channels were NOT free, we were billed extra for them so another company bought out our contractJARRED from AT&T said my bill would only go up about $NOPE lied again$45.00!!! NOW its going up another $because the FREE PHONE WAS NOT FREE!!! I AM LIVID!!!! I am so sick of being LIED to by AT&T!!!! This is not the 1st time!!

Service Type: Residential ServiceAccount: XXXXXXXXXXXAccount: XXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a appointment schedule on 9/from 9-to install service I cancel my other service provider and paid the termination fee.at this time me son is ill and has breathing issue and I need a house phone so I can be contacted if I am at work by the babysitterI called at to give the best number to call me to advised when the tech is on the way so I can leave work to meet themThe rep per the notes did not updated the correct system When I check my phone I saw the call and I call the tech back and he said no number was in fileI called back someone corrected the number and set apt for 11-I did not get a call on the correct number so I guess they call the other number again the rep said they must did not look in the notesNow they are telling me I have to wait until Saturday which is n

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***r/>To Whom it may concern:
We contacted AT&T to set up a business account for cable and internet/servicesThey approved our account and said we qualified for a bundle with internet services trough At&T and cable through Direct TV (DTV)They sa time for installation of our internet at first and stated that the Direct TV installation is a separate install which was sfor about a week out
AT&T came out to set up our cable however we were still waiting for a confirmation of our DTV cable to be installedAfter we didn't hear back from them, we contacted At&T and they told us to contact DTVWe contacted DTV and they stated the due to an outstanding bill they were not able to install our cable
We questioned why the representative that sold us the bundle did not inform us at

I had a sales rep knock on my door on 12/- caught me at a weak moment so I agreed to switch service from Spectrum to ATT for internet & Direct TV for televisionTechnicians from both companies came out to install on 12/so I'd had internet for all of days and then, midway through the day yesterday, my internet account was CANCELLEDDespite talking to different people (Jem, Patrick, Omar, Mark), spending 1.5+ hours on the phone, and being hung up on by Omar (***), NOBODY could seem to tell me why or how this happenedOmar PROMISED me that my service would be turned back on within 'minutes'I refused to terminate the call until the internet was back up, since (again), it was only going to take a few minutesHe refused to stay on the line with me until my issue was resolved so I asked to speak with his manager - he told me the manager's name was Eduardo and then the call was immediately terminated (translation: I got hung up on)When I called back minutes later, which should have been long enough for the internet issue to be resolved and wasn't, I got someone named Mark who FIRST told me there was no indication that internet should be working, only that the account was cancelledAfter I demanded to speak with a manager, he put me on hold, came back and said "Oh, my mistake, I see notes from Omar that your service should be turned back on TOMORROW"After much back-and-forth, and again demanding to speak with a manager, Mark told me that he'd go ahead and 'expedite' getting my internet turned back on since this 'wasn't my fault', and that it should be turned back on by EOD (this was at 6pm last night)I then, for a THIRD TIME on this particular call, asked to speak with a managerHe said his manager, Chota, was wrapping up a call and would call me back in minutesI offered to stay on the line and he said no, she would call me back IN MINUTES
DOES ANYONE THINK I'VE GOTTEN A FOLLOW UP CALL?
For all of those reading this post, do yourself a favor and AVOID AT&T at all cost
Again, after having internet service for ONLY days, AT&T somehow managed to cancel my account and then could provide ZERO explanation as to why or how this happened

I had bundled service with AT&T-i had to move because the landlord wanted to sell the house we were living infound a different home to rent - informed AT&T requesting a transfer of service to the new addressthe representative told me service was not available at this addressI called on different occasions and got the same response every time so I signed up with Comcastnow AT&T wants to charge me all types of fees and charges with the last bill showing a balance of $If they do not have service available than it is not my faulti had no chooice but to disconnect

Att has continuously lost my account information Suspends my account even when I have not been late (bill due that day) I set up an arrangement and they still shut my service down I was on the phone with them from am until 11:and they still have not been able to find my information/sending me to different departments
Product_Or_Service: Apple //Combined
Account_Number: XXX-XXX-XXXX

ATT's Lex A*** from ATT's Downtown Los Angeles store was terrific He orchestrated a new phone for our family while we traveling He went WAY out of his way to make sure we were handled properly and courteously
Thank you LEX!

We have had nothing but issues with AT&T since we began our contract with themEvery month we have a new outrageous charge on our bill that we have to call about and disputeOne person will tell us one thing, and another person will not fulfill what the first person saidWe can not trust what they tell usWe called to terminate our service and were told that we would not have to pay a termination feeWe just received our bill and there is a termination feeWe called, they refused to take the charge off or at least give us a discount, and would not reconnect the service eitherThey are forcing us to payI have never in my life dealt with such HORRIBLE customer serviceSomething has to be done to fix these issuesSeventeen people I know who also have AT&T have said they have to same issues with them every monthStop being greedy and take care of your customers!

I had cell phone service from AT&T some 7-years agoI canceled service, yet continued to be billedDespite several calls, letters, At&T (or the service to which they sold the debt) continues to report this on my credit reportI have never since and never will use AT&T for ANYTHING

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Moved in a new house in late JuneTried to get get Internet in new house transfered in my name and my telephone service from old house transferedMade all these request on same day in middle of JulyIt took two months to finally get these services working in my houseThen I start getting two bills in my name to two different addresses, not one being my old houseAlso, when I would call someone from my phone, the listing on their caller i.dwould have another woman's name along with my name.so, to the point, I received a letter at the end of last week song I owed $or they would cut my service offThree days later they cut it offI do not believe I owe them this money because I have made a payment every month and I never should have had service at more than one location at a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August X XXXX I used the *** website via my mobile phone (not an *** phone) to order home internet and television serviceAccording to the website my home was already able to receive all services and an installation date of X-was madeOn X-no one showed up to installWhen I contacted they did not give a reason and rescheduled me for 8-Direct TV was installed 8-and they said they'd be back within days to place my satellite on a poleIt still has not been placed on a poleAlso that day I was told there was no fiber optic to my house (even though on 8-I was told there was) and a work order would be placedI was then rescheduled for today 9-(more than weeks since my initial order) and when the tech came to install today he said the fiber optic was laid but was not

Signed up for $bundle services in Jan Price was supposed to be locked in for years has been $to $a month
Contacted AT&T in Jan 16, agreed to year price lock account *** for internet, tv,an d home phone for $month The bills I have paid have averaged about $a month for over a year Contacted customer service online on Jun 17, told by *** & *** (customer service reps) that a supervisor would call, no calls received Contacted customer service again, talked to *** and explained situation *** stated "You should cancel service, tell them you moved out of the country, and start a new account, but no money will be refunded The cost would be $a month." The account was not set up correctly from the beginning, I called twice and did not receive satisfaction I am retired and cannot afford the current price of $a month for the next year Bottom line is I was not given the deal that I signed up for and they have not rectifie

I am trying to receive a reward card $as I've promised when I order my new phone, TV and internet service
I recently changed TV, phone and internet service for my small business and was promised a reward card of $ I processed the request for reward card via onlineBut recently, I received a notice indicating a process is missing an invoice from my prior service provider I called the toll free number that was provided and was informed that, in order for me to qualify for a reward card, I needed to have an internet service from my prior service provider I informed that that was not what I was told when new service was ordered Then, they transferred me to *** a "supervisor" for further service She had NO intention of assisting me She told me she is not able to help me asked me to call a small business departmentI spoke to ***, at small business department He indicated that prior internet service was not required to receive a reward card and he promised to

I called Direct TV with an advertisement saying it was ATT, monthly for cable, internet, and phone, local and long distancemy bill is
I called 2/5/to switch over to save money as the company I was using was getting to expensiveI had an advertisement in the mail from Direct TV/ATT for monthly, I was also told there would be a connection feeDirect TV came to my home and connected their partThe techs used a broken wire to connect the living room tv, I went to get a different cable from my old box, they were all gone, the techs had stolen themI told Direct that I did not want them back in my homeI was then told by ATT to get a modem/Router, I went and got what they told me too and proceeded to connect itI did not work, calls later I was finally told that it was not compatible, that I needed to buy theirsI was told it was 100.00, I bought it, it was supposed to arrived on the 8th of March, it did notI kept trying to call and got nowhere w

I left xfinity for AT&T /Direct TV to save moneyWorst mistake ever! With Xfinity I was getting over speed for internetWhen Direct TV contacted me to get unlimited cell data service plus internet and cable for only $a month I looked into itI was told that I have fiber optic cable in my home, I was told that speed would be more than enough and I listed all wifi I use in my home, I was told that with their cable/internet I do not share my speed that it is a direct line to my house and xfinity does not have thatI moved and ever sonce my internet has been horrible, drops constantly, I cant work from home as I have in years, I cant even download things from my bank online! In addition to that they ran hard inquires within a day period on my credit reportI have called soooooo many times and been on hold for sooooo many hours to get this fixedI was just told that my mobile account does not have my ss# refelcted but someone elses, so they cannot find any credit inquiries for my accountI now have to go into the store to fix thisMy credit dropped like points becasue of thisThis has been hell, I talk to people that dont speak very good english and hard to undestand and then they just repeat everything you say! over and overStay away from themI want to cancel it all and told I cant and have to pay an early termination fee for services I am not recievingIf they would have said you will get betweeen 20-speed for internet I would not have signed up and stayed with xfinityNO one ever said that, its unacceptable but after calling ATT they said 20-is aceptable for the speedWHAT?? UGH Nightmare

I have been trying for years to get home internet through AT&T all with no successHowever, when I call they tell me that no one in my area, or surrounding areas have AT&T services, all the while my neighbor who is approximately feet to the left of me was contacted and asked to set up the latest high speed internetA few weeks later my mother in law which lives feet in the opposite direction of me was contacted and offered the same high speed internet and they are older and don't even know how to use the internet, all the while they tell me no one in my town or area has their servicesWhen contacted they grt very defensive and make up all kind of excusesIt's very ridiculous

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I MOVED IN SEPTEMBER OF AND PUT BOTH ATT INTERNET AND DIRECT TV SERVICE ON HOLD UNTIL MY NEW HOUSE WAS READY WHEN NEW SERVICES WERE SET UP AT THE NEW HOUSE, TWO NEW ACCOUNTS WERE ESTABLISHED INSTEAD OF MY OLD ACCOUNTS BEING REACTIVATED I PAID BOTH BILLS FOR SEVERAL MONTHS, UNAWARE OF THE ISSUE WHEN THE PROBLEM WAS DISCOVERED, I WAS TOLD TO STOP PAYING UNTIL THE INVESTIGATION WAS COMPLETE I NOW HAVE A $BALANCE THAT I AM NOT WILLING TO PAY
Product_Or_Service: PHONE, INTERNET AND TV

Was informed by one agent yesterday (7/23/2017) that my bill would be lowered - but never was changed and was a promise
I was informed by *** yesterday, 7/23/2017, that he would change my internet monthly bill to $45/month for the same MbpsHe also mentioned that he was going to change for me (XXXXXXXXXXXXXXXXXX)This conversation took place at about pm or soHe also mentioned that he would have the loyalty team give me a call to see if they could lower that rate for me but stated that he would still go ahead to change my monthly bill to $45/month
Today, 7/24/2017, I called XXXX-XXX-XXXX, and spoke to *** who transferred me to *** (***) - part of the customer loyalty team*** told me that there was no change made and that he couldn't make any changes other than reducing my download speed
I'm very disappointed as I was told and then confirmed by *** that the change to drop my bill to $45/month with the same speed took place yesterday - but it didn't happen

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1While on the phone with customer service discussing a billing dispute I requested a supervisor and was ignoredHad to request one over times before being connected with oneAlso was told I could either deal with getting half of the disputed cost credited to my account or just dollars credit that he was not going to credit the account for the full disputed item
Product_Or_Service: Internet dsl

After being an AT&T Mobility customer for 20+ years, since they acquired Cingular, no issues with AT&TThat is, until I thought it would be a good idea to bundle all of my broadband services into a single entity - AT&TSo, instead of paying Dish for satellite, Comcast for internet + landline, and AT&T for wireless, I took all of my business to AT&T on March 28, Big mistake! Internet does not work nearly as promisedHave had techs come out in the past weeks, all scratching their heads without a resolutionThey "fix" it and as soon as they leave, after an all day of "labor", intermittent outagesWell, for our family plan with mobile phones, that means that we go thru GB of data like it does not exist, And, for each additional 1GB, AT&T tags on $each timeAgain, lifetime value customer of: nearly $500/mo in total revenue from my household, super-prime credit score (i.e., never missed a payment in a lifetime on anything)Yet, when I waste + hour on-hold, arguing with Billing ./ Tech Support / Loyalty / Unified Loyalty, etc., no slack whatsoeverFinally, this morning a DeShwnda (sp?) - Employee Id # ***, out of the Las Vegas call center -- completely unhelpful, with an attitude, told me that they would not honor my request of unlimited under the rates I'm paying nowThis is for overages that are caused by their own WiFi outages - outrageousLitigation materialCertainly FCC needs to know, and consumersThose who are less educated are completely and deceptive are taken advantage of
Horribly, antiquated technology, infrastructure, poorly trained and un-empowered associatesAT&T sucks! The CEO, #Randall.S*** ought to be ashamed