AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My TV and internet service started on 8/6/I ordered the MB internet service and U-cable TV packageI was promised the following: Internet for $and TV for $HBO and Cinemax was free for monthsMy package was special local pricing which was confirmed through *** *** at the Aurora/ Naperville storeOnce I combined my existing wireless service, I would then receive a $deduct from my bill
I started to receive my bills for the above noted servicesThey were beyond the price what was promised I contacted customer service numerous times to have this resolved, and they would either provide credits and tell me next month's billing will reflect the original agreement, however, after three months of billing cycles and continuous incorrect bills, this issue was not resolved

I switched two cell phones, a landline, our cable and internet services to ATT/directv in late OctoberI was sent an extra cell phone which I sent back, for 2+ months now I have been trying to get them to take the phone off the bill, it has been hell The Directv service also was suppose to bury the cable within days of installation, here 2+ months later, and they still havent buried the cable

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1While searching for a new cable provider, we contacted AT&T to see what promotions they hadSpoke to a sales agent for two hoursThe sales agent told us that we would be able to get direct tv without mounting a satellite on our home because their satellite dishes are now the size of a football and can be mounted on a pole anywhere in your yardHe also told us if we decided to go with direct tv, our AT&T cell phone that we currently have, would decrease from $to $and then any additional line we add would be $for unlimited talk, text and dataWith all that said, we decided to bundle our cable, home phone, and Internet with AT&TWith the new account number, we went to the AT&T store to add a line to our cell phone plan and lower the cost of the main line like the agent saidCome to fin

Cancellation the free premium channels they never cancelled
I was told the the free premium channels would fall off after the trial period they didn't and they continue to charge me after numerous calls they said it was taken care of, rep even tried to sell me more services I want out of the contract as they breached multiple times and refund of the charges

AT&T promised a $rebate for signing up for a bundle, but I received only $
Four total promises were made:
- No activation fee for wireless I was charged an activation fee and had to call several times to have it reversed
- No activation fee for uverse I was charged an activation fee and had to call several times to have it reversed
- $rebate for signing up for internet, cell and TV Only received $
- 50% off phone purchase as a credit to my installment plan, and that I can cancel the internet and TV service after one year and the credit will continue until the plan is paid off (years) To date I am receiving this credit, but based on my experience with the other three items I am worried that AT&T will cancel the credit when I cancel the service
Product_Or_Service: ATT wirelessinternet, uverse
Account_Number: ***

I purchased a phone online and within days of that purchase a promotion started that offered 1/off the next pricing for the phone that I purchasedi called into customer care and was told to go into a location to receive the promotionUpon arriving I expected to have to return the device and buy a new one to ensure that the promotion kicked inThe store representative Derek and the Manager Alexandria, told me that that process was no longer necessary and ensured me that per "mycsp" the process is meant to take care of the customer without having to deal with a tedious exchangeDerek emailed At&T operations and said that the discount would kick in, within to billing cyclesWell months later and I still have received no discount! I called customer care and they said the store has to take care of you with this issue since they are the ones that advised me not to return the deviceI went back up to the store over three times and spoke with multiple managers that continued to tell me that it is being taken care ofThen Joseph, one of the assistant managers sent a mass email out to different channels, and received a response from operations that basically said that the store screwed up and should have returned my phone when I was in the storeThe store has YET to reply to my emails or even call me back to see how they can fix this issueThis is absolutely disgraceful!! AT&T is a horrible company, customer care or in-storeNo one wants to take ownership of the issue that they caused and fix itThey will just continue to pass you to different people

Signing up with AT&T Uverse, the expense was high but they offered to off set it with a rewards card of $which they told me I had to have services for days before I could get it so at the end of days and nothing came so I called them and was told that the rewards card was in the mail, they had just mailed it out and I should receive it in a week so weeks later I call and they tell me the rewards card had expiredI never received anything in the mail or email except the billsThey again agreed to sent me the rewards card which I would receive in weeks, eveytime I talk to them it is the same thing,,, it is in the mailI don't believe they ever intended to sent me anythingI have a copy of the chats where they told me I should be getting the $rewards card soonToday I talk to them again and they said there was nothing on fileNo I don't think they ever were going to sent anything outThey promise things so you can sign up but they don't fulfill their promisesAlso they changed my service plan without explaining it to meThey just do whatever they want too and they don't care about the customers at all

After accepting a promotional offer to reduce my bill the amount I was told I would be charged was around for all of my services
The offer did not go thru as promised to charge my account around for all services the next month my bill was and no one could explain why I called again and was given a credit until they could figure it out and I would get a call from a supervisor after 4: Never happened and this is the second time this was promised I was speaking with the *** call center I have no idea what is going on

I would not recommend AT&T to anyone I recently moved to Raleigh, NC The first thing I did compare internet providers Since I already had Direct TV, I could get a discount by using AT&T plus they offer 1000mb ultra fast internet I thought this would be great since I had 200mb and great service in the smaller SC town I moved from Well, I've scheduled a third appointment to have a technician come and try to get my internet to give me reliable wireless Sometimes, I can't even get on the internet I've had speeds as low as 1mb download
A few days after moving here, an "in-hime expert" came by an gave us what sounded like an amazing offer to change our cellular service to AT&T But she was very unclear on some details (or mistaken) We were offered one free phone and two at 50% off My son owed money on his phone so he couldn't get a discount However, his phone was only a few months old so it had a high travalue He asked the salesperson if her could apply his travalue to his new phone and was told that he could We also understood her to say that we would each get a visa card for the travalues of our phones that we could use for whatever we wished Instead, the travalues of all of our phones was applied to our bill (and we were told that we were never told we should get a visa for our travalue although all four of the adults in the room understood it this way)
Concerning our discounted phone, I had never had a phone payment I used *** and for a long time we got the new every two program When that ended, I simply paid for my phoneSo I asked the salesperson if I could go ahead and pay my phone off once my travalue was determined She assured me I could When I got the first bill, I saw that each of the discounted phones was charged a full payment which was payment "of 30." So, the "free" phone isn't yours until you had it for months, and for the first few months a full payment is charged to my account I was told that it would later be applied as a credit towards my bill I was also told I could not pay my phone off because it was discounted each month so I was totally mislead by the salesperson, and I'm stuck with a phone payment
Dropped calls are another issue When I had ***, I rarely had a dropped call at home (I was with them from or 93) I've had more dropped calls with AT&T in my home than I had in all my years with *** (in my home, I understand when driving no service is perfect when going in hilly areas, etc.)
The bills I get are hard to understandI'm getting credits, but the bills don't tell me where the credits come from I got my second bill recentlyIt was for $ I called because I thought it wasn't right I was told it had been adjusted after it was mailed to $397, and that it would always be adjusted after it was mailed because they could not make the adjustments in time (no idea why not) Then, I went online and it had been adjusted agin to $
I also bundled Direct TV with this deal It's July 19, and I haven't received a bill from DTV since May 25th They told me it takes several months to complete the bundling So I call DTV to find out what my bill would be with the bundle discount They cannot tell me what it will cost! No one knows what my bill will be! I had originally been billed $147/month but got a $discount for months and then a $discount for months bringing it down to $ I don't remember what the bundling discount is, but I did call them in the beginning of June to find out what my biil would be The person I talked to said it would be 60something (I don't remember exactly how much) That didn't sound right to me so I called back a few day later and was told 40something--I know that's not right! So I'm in the dark for now
Finally, if you buy from an in-home expert, no one at the local store can help you with anything (other than sell you stuff) They won't even offer to look at my bill or anything I called the in-home expert to complain about the "misunderstandings." She was upset that I wasn't happy and promised to investigate and call me back on Saturday That was five days ago Oh, when she left our home after the sale, she did not leave us any paperwork, no contract, no nothing I realize it's my fault, tooI could have asked for it, but I was so tired because it took about hours to complete the purchase and changing over from one service to another, etc I was ready to just be finished
As soon as I get thee phones paid for or maybe a little before, I'm going back to ***!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered AT&T landline services in November While the landline was installed, it never functioned I called multiple times to request a repairman, and despite being given several windows of time in which to wait for someone to arrive, nobody ever showed up to fix my serviceWhile waiting for assistance, I was asked if I would like to try AT&T Internet Although reluctant, I thought "what's the harm in trying." Alas, nobody ever arrived to connect my internet
Imagine my surprise when I received a bill for hundreds of dollars for internet equipment never returned and months of phone service which never functioned Upon calling customer service, I was apologized to and assured that I owed AT&T no money
Now, almost years later, the money I don't owe AT&T is in collections

I started working at company we got a discount if we brought a device to att, we already was loyal customer since 2009, I get all enrolled in program so I thoughtIm told by many agent that yes I got my discount then I start getting email from so departmentSo I call them I get told by the agent the manager approved the discount even tho the account is in my husband name, I keep getting more email, I call and speak to agent, sup and manager why my husband on the phone they all three tell me I cant get the discount, the manager was rude told me there was no one else above her, So I call the to be told by that agent that im enrolled getting the discount and nothing to worry about, only get another email I call back again because I refuse to speak to the departmentonly to be told by that girl it was approved only later in the conversation to tell me that she didn't say that, I tell her to pull the phone record she give me a website to go and sign up for cause it will bypass all the misinfo ive been given, it takes me to another company website for there discount, so I get on chat to be told yes they can help me set up the discount only to be told I couldnt get it, then when I told them I was taking my business elsewhere everyone wants to tell me how sorry they areI feel this company should honor there word and not treat a good customer like this along with holding the agent accountable for there action

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just started with ***I got Internet, Mobile Phones, and CableMy issue with this company is the advertisementI got the cable, internet and wireless phones in a bundleThey did not promise what they had advertisedThe bills are coming too highWhen I try to reach customer service nobody can help meWhen I tell the issues they can't help me

I was originally just a DirecTV (DTV) customer since Jan Then in Feb I noticed my bill said $off $for mo with qualifying AT&T bundleSo I switched my mobile carrier service to AT&T on Feb There was a BOGO special, buy phone, get phone freeThe AT&T sales rep at the store wrote down the price I would be paying for the cell phones I switched overShe broke it down in detail and I still have the paper she wrote and her name and numberI told her I was tired of calling every month on my previous carrier to correct the billing and she assured me my AT&T bill would be about $(includes data, phone lines, insurance, govt fees and taxes)My DTV bill in Feb was $and I was told by the AT&T store rep that I would get discount when I bundled the (AT&T & DTV) bills and another discount if I choses paperless billingSo I did both, so at most my bill should be about $(adding up the amounts w/o the discounts but less if you include the d

This is a review on Directv that AT&T took overEver since AT&T took over, the customer service was the definition of SUCKAnd when I went to get rid of them they did nothing to alter this perceptionI called in twice before disconnecting to make sure I had everything squared away (over hours of my time)I had two different reps tell me that I was FULLY paid until 5/So, I said fine, shut off the service thenThey had told me that I may still me charged by the auto pay system and that I would eventually get refunded on a prepaid credit cardI said noI did not trust them to get anything right due to prior disappointments and did not want a prepaid cardSo, on 5/the service was shut offThen on 5/I see a charge from Directv hit my bank of $I back charged itThen they send me emails that I still owe moneyI have to call and take a few more hours of my time getting pissed beyond belief at the mns at the customer service depts including the supervisorsThey did NOTHING FOR MEAND LET ME REPEAT...NOTHING!!!!!!!!!!!!! thats exactly how much they did to helpTHESE PEOPLE NOW OWN THE CROWN FOR WORST CUSTOMER SERVICE IN AMERICA!!! CONGRATS AT&TTAKE ONE OF THE BEST TO LITERALLY THE WORSTTurns out I was lied to/given wrong information repeatedlyThey told me my service was actually through May 2nd, not the 23rd so since I kept the service longer I had to pay (which I ended up doing)So they wasted my time over and over and let me just say they are the absolute WORSTI not only want my $back that I paid (just for the misinformation/ communication because if told the service was only though 5/2, it would have been shut off on 5/2) but I also want compensation for all of MY WASTED TIME I SPENT GETTING MAD AT THE USELESS PEOPLE AT THE CUSTOMER SERVCE DEPTI want $credited to my credit card

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I got *** internet and also the directv service in January of May 01,my home was destroyed by a electrical fire.I contacted *** about the middle part of May,to inform them of my situation.At this time I'm homeless with five kids.In July of I started receiving bills from *** for a early cancellation fee of over four hundred dollars(400.00).I have talked to customer service in the last three months, explaining to them that I have no home anymore,and that we are living with relatives.As soon as I get a home I *** probably continue my *** service,but for now we are still homeless
Each rep claims that they are sorry for my situation,and *** remove fee,but the letters keep coming,and now they are coming from I collection service called sunrise credit service.My kids and myself l

ATT has been absolutely awful in trying to resolve a problem relating to a failure on their online ordering for home internet serviceThe date and time that I was given at the time of checking out for them to come and install it is not the time they actually bookedThey only provide times in the middle of the work day and so I had left work to go and be available, but no one showedThe best suggestion that they would make was to send me a modem, but really they were treating me like I was an itThey failed to tell me that if they send me a modem I would be getting a slower internet service

I've had AT&T internet since February of this past yearThoughout the life of the contract the internet was spotty at best and we would always lose internet signal at various points throughout the dayWe contacted customer service to resolve the issue and a technician was sent out timestime in May times in JuneWhile speaking to customer service we were told that if AT&T was not able to provide service as stated in their contract then we would be able to cancel our service free of any cancelation feesThis included DIRECTV and internet serviceThe last time the technician came was to verify if the area we are in was having issues providing service to us and the technician verified that there was lack of service availability to our areaAfter this happened we assumed that we would be able to cancel our service free of charge just as we were told by a customer service representativeBut to our amazement the service wasn't canceledWe called to verify this with AT&T and t

I've only had service at my home address for a few month and they have never gotten my services correct as of yet
I ordered services through Direct Tv for my homeEvery month I've paid a billEvery month I've gotten disconnected for non payment of my billI don't have a land line home phone but they say they bill me for WifiI'm also being billed for services that I don't haveI call Direct they say call AT&TI call AT&T and get the worst customer service everand they can never find my payments nor my accountThey tell me I'm supposed to pay only direct Tv monthly but how do you pay someone that cant find you in the systemI've paid AT&T every month but this one to which I Paid Direct TV, now they cant find the paymentI have cable tv so they are applying it somewhereSo why do I have a $dollar bill today from AT&T saying I haven't paid my billPlease figure this out

At the end of my contract, I will be cancelling AT&TThis is the absolute worst service I have ever experienced in my lifetime - poor system functionality and even worse customer serviceI have been receiving nothing but inconsistent, incompetent, unprofessional, lazy service from AT&T since I signed up in Oct I have had to call about my billing or service at least every weeks and spend a minimum of hours on the phone being transferred back and forth; them dropping my call having to call back; or receiving conflicting informationThe phone reps don't record notes consistently or not at all, so having to repeat myself every time I call just adds to the frustrationNot to mention the lack of sympathy and negative attitudes they catch when they can't figure something outThe supervisors show absolutely no leadership whatsoever nor are they skilled in deescalating a situationOne memorable phone call was on 2/25/17; I spoke to Adam (ID# ***), so-called supervisor told me that he cannot confirm whether or not a representative documented my account and the fact that the technician that came to my home didn't resolve my issue was a matter of opinion(What?!) He refused to tell me how he would go about resolving that issue because of security reasons(What?!) I tell these people my internet connection is sluggish and his response to me is that it's a matter of opinion?! I had already been through many episodes of inconvenience by the time I got to Adam and he thought talking to me in a condescending political tone was the way to go - bad ideaIf those are the types of people leading your phone reps then it's no wonder they give poor customer serviceOne of the AT&T technicians was supposed to come to my home weeks ago and never showedThe first tech that came out was clueless and left the job undone and now the following technician doesn't even show?! Some customer service reps responded that that mishap was due to lack of training for internet and cable; others told me the technicians are trained on both cable and internet - which is it? I get Adam on the phone and he just adds insult to injuryI requested my bill to be bundled back in Oct and that hadn't been done yetOne of my favorite shows, Power, suddenly disappeared from OnDemand and a rep told me it's because DirecTV must've lost the rights to the show(again...What?!) Some days I'm told you're the same company as DirecTV, other days your reps deny you have anything to do with each otherThey've had to readjust my last bill because they charged the wrong amount for the movie packageI am sick of having to call you people all the timeWhat kind of twisted business is AT&T and DirecTV running? AT&T will NEVER get my business again and I will be telling everybody I know about my experiences so they aren't suckered the way I wasTake note from Chick-fil-a restaurantsThey're fast food and their customer service is outstanding EVERYDAY! Customers spend a ridiculous amount of money on internet & cableFigure out a better way to serve your customers instead of just taking our money and wiping your a***s with itAT&T won't be around much longer; too many BETTER competitorsI cannot wait until this dreadful contract is over; I regret the day I signed up with AT&T and DirecTVI have never been so disgusted with service from an internet/cable company! This is unreal

Service Type: Business ServiceAccount: XXX XXX-XXXX XXX XXXXAccount: XXX XXX-XXXX XXX XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T inadvertently cancelled my combined account of landline telephone and DirecTV around September without my consent or notification of any kindThis discovery came as I logged on always once a month to review and pay my combined bill
I proceeded to contact AT&T about this very strange matter and after speaking with multiple AT&T personal and over 35hrs discussing the matter it became apparent to me that AT&T had no idea or control as to how this situation was initiated During this discovery phase it was revealed to me that while the line was cancelled; AT&T had released the line to another entity, which happened to be another AT&T customer on the Uverse product suite
I petitioned AT&T about this matter and pressed to have the number reassigned to me, as I h