AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We settled the bill by paying it all, Nov 8, in the final amount of $From there on, we were reassured that our future bill for December will be around $/month as our services were degraded(i.e., no more NFL Sunday ticket)The December bill came and it showed $with a past due amount of $AT @ T denied that we were reassured at all, as there was no notation of whatever occured last November (we talked then with a finance specialist, for more or less an hour.) AT&T suspended all services 12/11/17, so since last Monday, we have NO phone, NO cable, and NO internet servicesWe called the company today, and it refused to reconnect the services unless we paid the full amountAs a desperation, we begged AT&T to restore the service if we pay the $pending the rev

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched from Uverse to Direct TV on 6/subsequently, my internet was turned off on 6/7, a tech was dispatched and repaired the internet on 6/The following Wednesday 6/Direct TV was installedOn 6/internet would not work againA tech was dispatched on 6/and he restored internet after hours of being at my homeOn 6/internet failed againAT&T has failed me as a consumer, taken multiple days to fix an issue they have caused and now want to dispatch a tech for a fourth timeThis time, they will not send a tech out on Saturday 6/even after they committed to doing so and will take until 6/to correct the issueThis company has caused undue burden on me as a consumer and I want to end my contract with them due to their inability to fix the issues in a timely manner
Product

Good Evening,
I am writing you on behalf of my father and I who recently made the decision in hopes that this time things would be betterUnfortunately they have been HORRIBLE! We signed up for uverse for home phone, tv and internetInitially things seemed okay and my father was receiving his paper bill which I strongly requested for himHe sends in a check for payment every month weeks before it is even dueThen all of a sudden the bills stop comingHe calls and talks to a representative which goes per usual response 'I have no idea why this is happening? but we'll straighten it outSo we wait still no billI call for the same issue get the same response 'I don't know why you're not getting your bill'Then another month goes by call again then the representative tells him that he's been switched to paperless statementsMy father is years old he doesn't even know how to turn on a computer let slonre check an email or make any account changesSo they switch him to this

I was up for service renewal with AT & T during the merging phase with DirectTvI explained to the rep that I wanted my bill to remain around tax includedThe rep assured me that he has the perfect package for a two year deal that would give me a movie channel sports channel and disney along with high speed internet for the durationI explained that this was feasible and agreed.Day of installation attdirect tv was over hours lateThey gave some bill creditsThis was the beginning of the nightmareMy bill has been wrong every month since March of with over chargesI called monthly to adjustFinally I knew I was nearing the end of year one and called to see what promotions were expiringThe rep took over minutes and said only was expiring and that my bill would only higherHowever my bill skyrocketed over I called immediately only to be told this was my NEW monthly chargeI explained this is absurd and never what I agreed toI was told someone

If I could give zero stars, I happily would
My husband and I waited nearly an hour and a half only to be told that we would have to call customer careI have been with AT& T for almost yearsMy grandma (who's plan I was on) cancelled her plan and I planned to move my phone over from that postpaid plan to my own prepaid planI went in the day before the postpaid plan was to be cancelledApparently, my phone had a "cross market" issue, and so the manager said that I had to either get a new phone number or call customer careWe left, called customer care, and when that went nowhere we went to a different AT&T store who tried (unsuccessfully) to fix our issue for another hourEveryone said that customer care could fix itTHAT IS A LIEAfter another hour on the phone, we were told that we had to go into a store to fix our issue (which was not true) and that AT&T could not switch a phone number ALREADY WITH THEM from a postpaid plan to a prepaid plan (which is also not true)
Their prepaid plans are great if you can even get on themThis company has THE WORST customer service, and just lie to you to get you off of their back and opt for the more expensive optionsGoodbye, AT&T,I'm going to Verizon

DO NOT USE ATTAbsolutely awful serviceI made an appointment for Wednesday 3/I got my confirmation text a few days later and the appointment was for Friday, not WednesdayFridays I have class, I had to skip class to wait for someone to come set up my internetNo one showedAfter waiting on the for minutes to talk to a real human on the phone, I asked why no one showed & explained how displeased I wasThey then told me that my appointment had been cancelled and that they don't know whyThey could not provide an explanation for why it got moved or why it got cancelledI am a college student, in Nursing schoolI live miles from the library and I do not have a carIt is extremely important that I have internet in my home during midtermsI missed class which was another huge inconvenienceCustomer told me they are not able to send someone to install it for another week and can only offer $to make up for the mistakes that they madeIt is just insultingNo one would put me in contact with a manager and I argued for hours to get a lousy $discountYou can tell the company is run by people who are interested in money & NOT customer satisfaction or good serviceAwful customer service

Where should I start with AT&T your service is is junk and customer service sucks, but that is not why I am writing thisWhen 1st signed up with AT&T I agreed to TV service and internet for $a monthI had nothing, but issues with the install and I found out I can't get Direct TV because their is no line of sight (no way to get the signal.) I was fine with this because they have Direct TV NowWhen I called AT&T to look at promotions for internet only because it was the only service that workedI was told by your CSR that if I don't touch anything my promotions would remain the same
He lied because now your charging me $a month and I was told by email that stated I made the change'!'! When I call to get this fixed your 1st CSR called me poor and "would work with me to lower my rate." Okay 1st I make $40,a year its not a lot, but I am not poorI can pay this bill, I am unwilling to pay $a month for 12Mpbs that is not even broadband speedsThe CSR then c

May 2016, called per brochure to get AT&T U-verse bundle plan with Internet, Phone, Direct TV Tech arived May 6th and Direct TV (was supposed to get Visa card $sign up for total plan Direct TV could get no signal my home, so was advised go U Verse TV, with same benefits free HBO, Showtime, Stars, Cinnemax for three months free Never happen, only got two free for three months Next wanted keep same home phone number, said no problem, Tech installed internet and had to call back next day not working, phone number not working no U verse installed yetContinued to call AT&T every day for month, Customer service awful, put on hold for hours and then transferred to some other agent who didn't know anything either Still persisting to keep my phone number same as promised kept calling every day with patience Home phone cut off by c *** had use cell phone to call AT&t, put on hold every day using all minutes from cell *** *** extra money and still no home number

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My bill was incorrect from the first month I got the serviceBill was supposed to be $a month, and my 1st bill was well over $I called on February 22, and was told the issue was resolved, and to pay $to restore my servicesThe service rep told me that my phone service would be restored the next dayMy phone was never restored at all!!! Then I received a letter dated March saying my bill was $and that my service will be shut off on the 15thSo I paid my bill and my services were disconnected not even three weeks later!!! So I get on the phone with customer rep again and the man tells me if I pay $my services will be restored within a matter of moments no longer than an hourI waited until the next day and still had no Internet service, so I called backI was then

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/3/I spoke with a sales person at *** about how I could lower my monthly billHe suggested that I pay to cancel the Direct TV I was enrolled in through *** and switched to U-VerseThe rep told me that my cell phone lines would be upgraded to Unlimited plans, I'd have wireless internet, and the U-Verse TV for only $a monthI made the rep repeat it many times and confirm the cost with his manager before I agreed to enroll because in order to cancel my Direct TV account early it was going to be $but this new package was so much cheaper than what I was paying before the sales person talked me into switching to the bundle package he was offeringThe rep also told me that I'd be able to make payments on the $cancelation fee but that was not trueYou actually have to pay

I have lost my email password I have spoke to many people at AT&T (*** and others)None was able to help I will need help to reset password No customer service exists

I had ATT for the past monthsOur broadband signal went silentAfter three weeks of no internet, three no shows form ATT's technicians, promised to call me but didn't, and the customer rep trying to sell me another service when I tried to cancel my current service made my ATT experience the worst customer service experience I had

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I switched tv and computer service from at&t to Comcast on dec successfully but still receive bills from at&tI called them on the 22nd to make sure this double billing would not happen ( should be documented by them ) my wife called on the 23rd as a back up call.Comcast and at&t both said that they communicate with each other to handle situation typical operations with countless calls to at&t I still receive billsthe last bill stated that if I pay buy a certain date the service will be reinstalledI don't want any service it should have been discontinued on 12/22/I know things happen but this is common sense I don't need or want at&t service shouldn't there be records of all our calls trying to rectify this thanks anything you could do *** 3/17/

Service Type Residential ServicebrAccount XXXXXXXXXXbrAccount XXXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have been without internet service for one week I was told it would be repaired by last Friday Then I was told by the 10th and then told today by the 13th of July There is an outage but I cannot communicate by web to my doctor I am behind in my studies No one can give adequate answers *** owes me more than the refund I received At least call This is unacceptable
Product_Or_Service: Internet Service

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet has been in and out for over a year now and AT&T has sent people to fix it and it is still not fixed One of the repairmen said it was due to the wire from our neighborhood box to uptown and it had to do with the distance that I was from that box since it wrapped around other parts of the neighborhood AT&T did not want to issue me a refund but for one month when this has been in and out I just want the service I was promised And if they cannot give me that product, replace it with a working product I am paying for a monthly service that I am not fully receiving
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been having issues since I changed addressesI've tried to be patient but I really have had enoughA quick look at my account and you can see the hose of problems from static IP, to moving, disconcerting, new acoount and reconnecting to billing and more!!! I receive receivers at no monthly charges this is something that was granted to me by ATT and the Office of the President years ago for compensation for months of issues I had years agoRecently I moved and after a few tries ATT honored all but one receiver, it's still stuck on a yearly promotion and not until the year as promisedIt's a simple change to continue the promo of sorts but each month I have to call in and jump through hoops to get credit for the receiver charge
Also I have to pay for static IP of $just to g

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Attempted to switch *** to a bundle On June *** there is a late payment of $I have payments every month back to 12/3/so far that I have verified I was told that the payment was received by DirectTV prior to my *** being bundled On 7/I spoke online with *** who assured me that the payment was thereGave me confirmation code XXXXX*** for the payment On 8/4/I spoke online with *** and was transferred *** and to *** who was a collections officer who wanted me to pay my *** On 8/8/I spoke with *** and then Manager *** I have been assured this was taken care of and *** the "manager" stated she could see the payment and moved it to the correct area I have now received my bill again and there is a "returned payment" of the

I upgraded my internet and satellite service to a bundle package with a year contract I cancelled my DSL line when I bundled I was billed for both services for months The first month I called I was told it could take billing cycles The next month when I received a bill for months I again called and was assured service had been cancelled I continued to receive bills, calling every month only to be told it was taken care of I now have a notice for collections for the months of double billing Navigating their phone system is impossible, with the number listed on the billing as not even being the department I need, transferred numbers times before finally talking to someone who assured me it was taken care of OBVIOUSLY it has not

Att scamming its clients*** area)I am really angry because of AT&T's lies I call AT&T in May to get their special yr plan for per monthIt included Uverse (phone and internet) and DirectvThere was a $installation fee,which is supposed to be paid over the following three monthsSo, I get my bill this month July, and it is $OMG where did that come fromI cancelled a day FREE HBO,Cinimax, & Stars Premium channel packageI got the bill in an email last week it said I still have the Premium package.The thing is, I called and cancelled it on the 5th of JulyFive days before the three months was upI called last week and they told me that everything was fixedWhen I got the paper bill today, July 21, 2016, it was still the sameI was lividI called and talked to different people I finally got the bill reduced to $!after & 1/hrsI still don't have any idea where the $got toI am hoping that next month "When I call to complain" th

Today I paid to catch up my AT&T the amount $and to have my cable and internet back on because I must have internet on to call on my video phone in case something happens to me and my husband's health and I discovered more charges and saw $and I spoke different agent and said they said dollar fee added everyday and They did not tell me the LATE charges will charge everyday and it was unprofessional for them to do that and I am on disability income and part time job and I don't have a lot income to pay more feesI also had broken cable box had a replacement one they gave me in March I had to install it and will sent boxes back to AT&T and my service kept going off times due to cable box brokeThey cannot keep lying about bills and I did not get e mail or mail about the disconnection till I woke up at noon and they turned off my service couldn't call them or pay bill online and I had to use my phone pay AT&T on my cell phoneI cannot bel