AT&T

AT&T is charging a $cancellation fee after yrs of service saying I agreed to a new yr contract and I did not
Internet/Tablet wireless service Have been a customer for years Six months ago a week outage Latest outage March 17th to March 29th Received email on March 31st while out of town that my service was being reduced from the 75mbit service I had for the last two yrs to 50mbit and that the price was going up $ Called and spoke with support who told me that construction in the neighborhood and installation of fibre meant that the faster speed could no longer be provided I objected to paying more for less and the agent said they could lower my price to $a month for the next year as a concession I never got a call back on fibre availability as I had been promised On 4/18/I called to cancel all my service The agent then told me that I would be charged $for cancelling the contract I was signed up for without either my written or spoken

Service Type: Residential ServiceAccount: XXXXXXXX XXXXXXXXXAccount: XXXXXXXX XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is the 5th time I have contacted you, why is my account Account NoXX-XXX-XXX credit of $not been credited the bundle bill? XX-XXX-XXXX

AT&T is horrible they don't care how loyal you been I've been loyal since they have horrible customer service they don't work with you in anyway they just tell you there's nothing they can do their website is horrible never works there iPhone app is absolutely horrible they give you Sy Apple phones that only works for a year and don't warrantee them and when you buy a warranty through AT&T you still have to pay $for anything that happens to your device it covers nothing like cracked screen falling in the water anything like that etcthey don't work with you or help you in anyway the worse company in the world

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Moved a new doublewide behind my residence for my motherShe needed a landline for DATThe man came and installed a phone jackWhen he left he had punched holes in the wall and stapled the phone wire to her siding
Order_Number: Claim #XXXXXXXX

back in jani set up a transfer service they said I would get reward card for I never got card and I keep getting run around been H\U on
I have never got cards that was promise by att customer service keep transfer call from one rep to next *** *** mgr h/u on call as well as *** I was on ph for over over with out it been resolve

I have had service for years and wanted to lower my billI called months ago to have the internet and Metro Calling Area plan services removedThe internet service has been removed but not the Metro Plan

When we cancelled our AT&T cable we were never told when and how to turn in our equipmentWe later received a bill for $for not turning in the equipmentAt that time I called AT&T and they told me I had to mail it in and they sent me postage to send it inI mailed it in and they have since refused to take off the $for the equipmentI have called them and been on hold and transferred at least times with no resolution to the problemThis account is now in collections and is making it very difficult for me to get my credit upThey can not charge me for equipment that they are in possession of!

I ordered NEW California Lifeline service (landline, not digital) which was installed on 05/30/When I ordered this service I was told my bill was going to be $plus taxesA couple days after installation I realized my kids could not call me on my cell phone because it was out of our area codeWhen I called AT&T I was told I had no "long distance" serviceI added AT&T long distance and was told my bill would be $plus taxesI received a bill in June for $I was charged a bunch of charges not related to the Lifeline serviceWhen I called the representative told me not to pay the bill because it could take hours after receiving my Lifeline approval for the bill to be updatedI receive a second bill in July for $($which is now currently past due)There is now $in NEW charges, nothing close to the $I was told my Lifeline bill would beI believe I should owe no more than $plus taxes ($for June, $for July)On the evening of the 24th m

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised $gift cards for signing up with AT&T Uversewhen I called to inquire when I would receive the gift cardsI was told that the info to redeem the gift cards were sent to meI told them I haven't received anything yetI was told that they sent them but the offer expired and they couldn't do anything to re-issue themSo I asked them to please cancel the serviceI was then told they would charge me a $cancelation fee if I did thatI feel this is completely unfair since they are not keeping their word of providing me the gift cards in there offer which is why I singed up with themI believe this is happening to hundreds if not thousands of AT&T customers! This is extortion! I either pay them $or they'll report it to the credit bureauPlease help meI know there are

On Tuesday June 19th I notified AT&T that their wire going from the street pole to my home was down, across the neighbors yard and drivewayI was told the earliest they would come to remove the wire was Sunday June 24thI feel the wire down is unsafe and inconvenientOn Tuesday their chat agent lied and told me she could provide the service the next day, Today whey I noticed my appointment was still schedule for Sunday I was told that I could not get the Cable fixed before June 24th

Terrible customer service! Stay far away from AT&T Made the unfortunate decision to switch back to them from Sprint just over a year agoTook advantage of a buy one get one free promotion on iPhone 8's and purchased lines and recently added a fifth The promotion had nothing to do with my already current Directv account In fact since I was already a DirecTv customer they stated I would only be able to receive a small discount on my DTV bill and nothing on the cell bill Before I canceled DTV I called ATT and specifically asked (and this is why I am so pissed off at this terrible company) if this would impact my ATT bill I was blatantly lied to and told NO! About two months later they started charging me for the two iPhones that I signed up for in good faith as buy two get two free Called multiple times and the first representative stated there appeared to be an error and credited that month He stated he would figure out how to fix it Well he didn't and upon calling back another representative stated that it appeared because I canceled DTV that I was getting charged now ATT's social media pages are filled with similar complaints of blatant lies by sales people and shady business practices Going to pay the phones off and go to Verizon So they may end up getting their $for the last couple months but they are losing out on HUNDREDS of dollars a month from now on If you are reading this stay away from ATT!

My complaint is I had DirecTV I called in to get AT&T because they sent out a promo letter saying that I've have internet for $a month locked in for a yearI signed up for this I asked them not to bundle this with my DirecTV account they proceeded to do so I called in about the promo the $gift card I have yet to receive it it's been over months they continue to bundle my internet with my DirecTV account where I asked them not to because I was going to cancel out my DirecTV account when my contract was upWell Lord behold I get a bill for $for the internet and I called in and told him it was $when I signed up for a year locked in and here again AT&T is so pathetic that they lie to their customers I've not yet received my promo card of $my bill went up $because I don't have DirecTV I refuse to pay $for their service on DirecTV all AT&T is is a bunch of lion customer service Representatives that have no desire to help anyoneI have called and made sure that my i

AT&T'S CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITHI am beyond frustrated with this companyOver a dozen representatives over the last 2+ years have promised specific rates which then don't show up on my billWhen I call back to discuss the incorrect billing, they often promise the same or lower rates and then *those* rates don't show up again!
This company has become too large and fragmented, and it seems there is little to no communication between the various departmentsRepresentatives also seem to lie or mislead customers about rates and offers, and there is no consistency from call to call
I have been an AT&T customer for over years but simply cannot continue with this company any longer

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I owned and operated *** *** *** *** ** for yearsWe recently (November 30th, 2017)sold the businessI notified AT&T along with all other utility companies of this change I did this four days before we sold the businessI was asked to send the modem back, which we shipped a week after selling the business
We were set up for automatic payment, and when I checked my bank account in February, I noticed AT&T was still billing me each monthI then called the new owners of the business and found out they have a new account, and they are getting billed and paying for their serviceI then called AT&T, and they could not find anything, and I should call backI then called again a couple of weeks later, and this time since I didn't remember my passcode, they could not help me and that I

I decided to move to AT&T for two reasons, the first being better cell phone coverage- they have great coverage and I can't complain about that The second was that I was looking for purchase a particular phone- the Sand was looking for the best deal So I was choosing between my top carriers based on cell phone coverage and chose AT&T because they were promoting a 50% deal for their S
I do love my new phone However, the promotion states that if you buy the Swith next then you will get it for 50% off When your bill comes in, you will find that you are only getting 40% off When you call Customer Support to inform them off this error, the blithely inform you that, despite the fact that the promotion DOES state "50% off a Samsung S9" AND even you bill states "50% off device Promo" in the credit; the Sis "one of AT&T's most expensive phones and so AT&T will only give you 40% off the device" This promotion was the deciding factor in getting me to switch over to AT&T and now I feel nothing but regret As nice as the phone is, it's not nice enough to make up for AT&T horrendous math and fraudulent promotion

I have been trying to close out an fraudulent account since a week that AT&T without my authorization has transferred to my nameAT&T does not want to take responsibility for their error and are holding me responsible for dues on a number that I never authorized or have any knowledge aboutFurthermore, they are accusing me of lying about the fraudulent account, so they don't have to deal with it

AT&T is literally the worst company I have ever had to deal with I have spent months and tickets trying to resolve an issue we have had I reached out back in September via the messaging system on AT&T's website inquiring about ways to lower our monthly bill I was advised that the best option for lowering out bill would be to bundle with *** At the time we didn't have cable services I agreed because I was informed that our bill would drop about $100/month Our first bill came out and ended up being $more that what our bill was prior to the change I immediately called AT&T and requested to change the services back to what they were prior to the change because the information provided was false I was then advised that I was in a month contract and would have to pay to cancel the services Never during the chat communication was a contact discussed as I can prove because to confirm I was being billed correctly screenshots of said conversation were taken I was on the phone for over an hour and half only to be hung up on by a "manager" because I wanted to stay on hold until I received an email from him that I could provide the documents of the chat to I called back and spoke to someone different who then opened my first ticket After the allotted 5-business days of not hearing back I called back to check on the ticket only to be told it was closed that they had the wrong phone number on file This incident then happened again with the 2nd ticket The third call after reviewing everything again and phone numbers being correct I was advised that the bill was changed and lowered back to my original amount but requested that I speak to someone in the department because I needed previous bills changed back as well Never hearing back again I called and was advised the ticket was closed with no notes A fourth ticket has now been open for about days This has been so incredibly frustrating I want to fulfill my cell phone contract with this company and uphold my end but AT&T does not uphold there's and I am at my whits end I would not suggest AT&T to anyone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hi
I have canceled Att and t service on October and they still sending my advertisement for direct tv and other things.I don't want to receive anything from at and t ever againI am no longer a customer of Att and tPlease remove my address and everything you have on me from your files and mailing listsThanks
Account_Number: XXXXXXXXX

I am completely disappointed in the customer service that AT&T has provided me for over monthsI have been into the store times with multiple different managers, who have done absolutely nothing for meOne manager never even came back out and left me just waiting in the showroomI have reached out via phone, just to have the rep's say that they cannot do anything for meI have probably wasted well over hours on the phone trying to get this straightened outJust for my valuable time being wasted
This all started in June 2017, when I was quoted a plan from my company's business cellphones around $I have this plan in writing and then emails back and forth from the AT&T representative explaining why now that quoted plan cannot be fulfilled at this rateI currently pay almost $700, almost double what was quotedPlus, this was going to be a switch from Sprint, with AT&T being responsible for the switch over/cancellation fees from SprintI have still not received that reimbursement of almost $3,eight months laterThe reason for this delay from AT&T is that the equipment was returned incorrectly, yet the person who provided the quote and instructions on the reimbursement never provided me with these detailed return proceduresEven if they would have directed me just to bring the devices to a store, it would have been easier than no instructions besides just shipping them back with the provided return labelI am now being told, I had to have recorded all the SSN numbers on each phone, corresponding with phone numbersNow neither AT&T, nor myself have a record of this so they have with held my reimbursementTherefore, I have been and continue paying almost double what I was promised monthly and still have not seen a dollar from my promised $3,reimbursement for cancelation charges from SprintIn addition to the direct monetary loses, I have lost my valuable time trying unsuccessfully to receive help from AT&T on these issues
I am a business owner, this was our company's cellphone planAs any business owner understands, this is the last thing I need to be doingArguing a typed out hard copy quote with the same company that quoted it to metrips to the store wastedOver hours on the phone wastedOver emails back and forth wastedAll my time has been wasted by disrespectful and unhelpful multiple sales representatives and managers of AT&TI understand my account may not be the biggest, but I would never imagine to treat people like how AT&T has treated me, my business and my timeI will never again trust AT&T with my business, nor recommend anyone to use their services

I moved to a new house in late december and took advantage of the direct tv movers dealWhen I got my first bill in January it didn't reflect the price that I was quoted for the movers dealOn January I called in regards to what I saw and talked to several people including a manager who told me that he apologized for the inconvenience and that he would waive the cancelation fee for me as long as I decided to cancel within daysI called back a couple of days later and cancelled my serviceFebruary bill rolls around and I am being charged $in cancellation chargesI called back and they apologized and saw that I was accidentally charged for it and it would be credited back to the account and that I need not worryA week goes by and still nothingI chatted with several representatives online and explained the situation and they assured me that I would not have to worry and that I was going to be credited before the bill was dueA few more days go by and the bill is about to be due and still nothingI chat with another representative and they apologize and tell me that I won't be charged a late fee and that I will be getting a check in the mail that will cover that cancellation fee that I was mistakenly charged for and I should not worry and not pay for the service until I got the checkThat was almost weeks agoI have now talked to people and currently on hold after I was chatting with an agent online and they set up a call back for meThe manager called me and said that he was transferring me to someone elseI have been on hold as of this very second for over minutesThis has been by far the worst and most ridiculous experience I've ever had with a companyPrior to this I was a long time direct tv customer and I've had ATT services in the past and actually liked themThis makes me want to never again use any ATT serviceI don't know what to do at this point since I feel like anything ATT reps have told me hasn't happened and its ridiculous that I've had to spend this much time to try to resolve an issue that should have been corrected after the first phone call