AT&T

After transferring my service to new home, AT&T failed to install the service orderedUpon cancelling the service, a termination fee was charged
On 11/18/my service was supposed to be transferred from one residence to anotherThe day before the move AT&T cancelled the service early and then tried to restore serviceOn the day of the move, no service was installed and was told that a technician could not be dispatched until 12/1/Upon escalating, was told that a tech could come to install service within business daysOn the 3rd business day tech came to install, but could not get service workingClosed ticketHad to call back and request another technician, told it would be 3-days before technician showed updays later tech showed up and installed service HOWEVER it was not the service that I orderedEscalated again to AT&T letting them know that I did not get the service I orderedWas told that another tech would have to be dispatched to upgrade to the service I

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I switched tv and computer service from at&t to Comcast on dec successfully but still receive bills from at&tI called them on the 22nd to make sure this double billing would not happen ( should be documented by them ) my wife called on the 23rd as a back up call.Comcast and at&t both said that they communicate with each other to handle situation typical operations with countless calls to at&t I still receive billsthe last bill stated that if I pay buy a certain date the service will be reinstalledI don't want any service it should have been discontinued on 12/22/I know things happen but this is common sense I don't need or want at&t service shouldn't there be records of all our calls trying to rectify this thanks anything you could do *** 3/17/

I *** *** made a payment with western union for to at&t landline.but when I call at&t they said they don't have the payment I called them on December the 4th and they said it will take until the 7th to find my payment but now they tell me they don't have it and western union said received on November the 30th at 12:the same day
Product_Or_Service: Western Union
Account_Number: XXXXXXXXX

This company is the worst business I have ever dealt withI have had AT&T for years and some months nowFirst year was fine, then I had to move and do a transfer for which they TOLD ME NOT TO CANCEL anything even though I didn't want the TV package anymoreI get to the new place and they set it up and I then cancel the TV like I wanted and internet was upgradedNow with this upgrade I had the worst experienceAs soon as we upgraded the internet, internet didn't workCalled customer service (who didn't know a thing about their job, I was telling them how to check to missed connections and resets) who treated me like I was a complete iSo I end up having to do this call thing times because each time someone has messed up the account and I still have no internet (total time on the phone was close to hours)They then have to send out a crew, but wait! not until Monday, so you'll just have to go without internet for days and still pay for itTech comes out, and a wire has been snipped by the previous tech and they have to change out all the wiring (at least I didn't get billed for that)After he's finished, everything is looking gooddays later, I'm getting a bill for a $installation fee because I had transferred my cable to the new place, for which they told me not to cancel before moving JUST SO THEY COULD BILL ME THE $AND THINK THEY COULD GET AWAY WITH ITYes, they will charge you for a transfer of the receiver that you yourself transferred and then connect it to their system via computer in seconds, FOR $Call up customer service againFirst guy doesn't have a clue what's going on and I can hardly understand what he's saying because he's mumbling and just reading the bill in front of me that I know is wrong and he's telling me it's notSecond person was going well until she HUNG UP ON ME (I was in no way being rude or hang up worthy)I was then transferred to a third person, Sherry; who I have to say was the only one there with a brain, figured out what the issue was and got it resolved in just a few minutesIf my area used anything except AT&T I would have switched the moment the internet issue occurredDO NOT USE AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled my AT&T Uverse account and returned all of my equipment to them Little did I know that AT&T put me on a contract without my knowledge They milked a $overage down to nothing I have contacted three (3) different authorized AT&T reps who indicated that my problem would be corrected and the next bill I would received would show a balance Today I received a bill for over $
I can't depend on anything from AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Multiple issues with customer service I have a scheduled move so I called about weeks prior to moving to begin the process because of my past interactions I figured it would take multiple tries for them to get this right I spent over minutes on the phone with someone who took all my information, reviewed my account, prepared the services for the move and told me that I should be waiting to hear back from them on changing my land line number as it was not able to be ported, a seemingly common issue as I have had this before with another provider in the area a number of years back I had not heard back from them within a week so I called to check in on my order and it was at that time that I was put on hold and disconnect numerous times with no call backs See they ask you all this account

Increased internet bill with no notice, unwilling to offer a "loyal customer" the same service or even cost provided to new customers
I am a customer for AT&T "Internet stand alone""Promotion expired" and my bill went up 50% without anyone informing me of this rate hikeCalled to speak to customer service, spent minutes on hold, called back and was told this office is closedThen spent hours being transferred to various employees trying to resolve the issue on their "chat" function onlineWas finally told that to resolve anything, would need to call the same number again tomorrow
Called today to speak to someone in Customer Loyalty departmentI mentioned that new customers are offered a rate of $40/month on 50mbps internet (plus a $visa gift card), while we are "loyal customers" who are now being charged $for 24mbpsThe best promotion they could offer, after hours of hassle, was ten dollars off - so I would pay $a month for 24mbps, when a new custome

If I could give zero stars, I happily would
My husband and I waited nearly an hour and a half only to be told that we would have to call customer careI have been with AT& T for almost yearsMy grandma (who's plan I was on) cancelled her plan and I planned to move my phone over from that postpaid plan to my own prepaid planI went in the day before the postpaid plan was to be cancelledApparently, my phone had a "cross market" issue, and so the manager said that I had to either get a new phone number or call customer careWe left, called customer care, and when that went nowhere we went to a different AT&T store who tried (unsuccessfully) to fix our issue for another hourEveryone said that customer care could fix itTHAT IS A LIEAfter another hour on the phone, we were told that we had to go into a store to fix our issue (which was not true) and that AT&T could not switch a phone number ALREADY WITH THEM from a postpaid plan to a prepaid plan (which is also not true)
Their prepaid plans are great if you can even get on themThis company has THE WORST customer service, and just lie to you to get you off of their back and opt for the more expensive optionsGoodbye, AT&T,I'm going to Verizon

I subscribed to NBA a league pass and paid for the subscriptionI canceled Uverse services and never received a prorated credit
I canceled my NBA League Pass mid season because I completely canceled my services due to continued line issues with my internet services causing intermittent service with Internet and TVI called customer service multiple times without any solutionI also called the offfice of the President from my AT&T cell phone and the woman told me she would escalate the issue and never had anyone follow up with meNext thing I know I received a collection letter in the mail after thinking it was taken care ofI paid the collection agency to avoid the amount messing up my credit

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have broadband internet through AT&T, which I use to perform my job remotely My order was placed on April 9, During that call, there was no mention of an installation fee I did not learn about it until I was billed for it I also had been assured I would have internet access through my whole apartment Much to my surprise, the internet does NOT work through my entire apartment, so on 4/25/I called to downgrade to a less expensive service and complain about the installation fee *** (ID# XXXXXX) told me I should expect a response on the fee in 4-days By 5/15/18, there still was no response ** (ID# *** hung up on me I called back and spoke to *** *** who transferred me to *** *** who said they would waive the $fee and it would appear as a credit on my a

Horrid customer service -- can't even reach a live customer service employee
Our non-profit has received multiple letters from ATT stating that our contract plan for two phone lines and U-Verse service will expire in October, and our bill will go up unless I callThe last time this happened, I lost countless hours just trying to get in touch with a live person and trying to get a clear picture of the final number of what we would pay - then they didn't bill at the rate promised, and I had to waste more of our organization's precious resources getting it straighten outI can't tell you how much I dread dealing with this company
***
Today (8/22/16), I sat down to start this processFirst, I called *** on one of the letters the company sentI remained on the line from 11:am to 12:am without speaking with a live human while the same obnoxious jingle played over and overI hung up and tried again and remained on hold from 12:to 12:I looked at the other letter

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted *** several times regarding slow internet speedFinally, after deciding to cancel service and go with my cable provider for all services, I contacted ATT and the representative started talking to me about the issues I was havingI told her that I wanted to bundle all of my services but I wasn't interested in ATT Direct TVShe stated that I could get UVerse because it was available and she convinced me that I can bundle all the services However, since I was traveling I decided that I wouln't get UVerse until a couple of months later but I did accept the internet and phone Based on the verbal agreement with the representative, I called on 2/13/to make an appointment to get uverse installed and I was told that uverse was not in my area The representative was well aware tha

Bogus early termination fee
Was charged account charge for bundle early termination fee
Worked with customer service to find day when my contract was complete and there would be no additional fees Used the date they gave me
You have my authorization to listen to tapes or my conversation with your agent

We received a late notice from AT&T regarding nonpayment of *** TV We have never had *** ** at all and certainly not through AT&T To make a long story short someone elses *** ** account had been linked to our account Customer service said we would have to go to our local dealer as it wasn't set up with our social security number Our local dealer assured us it would be taken care of Fastforward months we received another late notice at our address for *** TV Once again we were assure it was no longer attached to our account Now I receive a call from a collection agency AT&T says we need to file a complaint with *** *** *** ** says its AT&T AT&T needs to step up and take care of this I have had my cell phone through AT&T for greater than years but after the experience I am ready to move myself and my other lines to someone who takes care of issues and quits passing the buck

May 2016, called per brochure to get AT&T U-verse bundle plan with Internet, Phone, Direct TV Tech arived May 6th and Direct TV (was supposed to get Visa card $sign up for total plan Direct TV could get no signal my home, so was advised go U Verse TV, with same benefits free HBO, Showtime, Stars, Cinnemax for three months free Never happen, only got two free for three months Next wanted keep same home phone number, said no problem, Tech installed internet and had to call back next day not working, phone number not working no U verse installed yetContinued to call AT&T every day for month, Customer service awful, put on hold for hours and then transferred to some other agent who didn't know anything either Still persisting to keep my phone number same as promised kept calling every day with patience Home phone cut off by c *** had use cell phone to call AT&t, put on hold every day using all minutes from cell *** *** extra money and still no home number

I have been an at&t customer for over years and as of lately (yrs) my experience has been hair raising!!! 8/2/I called at&t because of robo calls stating that I owe I have ALWAYS PAID my bill and TIMELY please check my recordsYesterday I spoke with agents and neither could help me I was transferred repeatedly incorrectly to agents that could not assist me I changed my phone service to Plan Old Telephone Service at the beginning of the year and as of this day, I have not received a correct bill amount I have had to continuously call at&t each month for my correct billing payment amount This is very frustratingI have spoken with supervisors and they have assure me my bill would be correct only to find that once I received my bill its not accurate Please listen to the history of my calls, the proof is there Yesterday I finally broke into tears, begging for someone to help me, only to be transferred to a number that was no longer in serviceI am again begging for someone to look into my history and you will see the terrible experience I have endured My current situation is this fee of of which I do not understand because I paid what the supervisor asked me to submit I do not understand, how is it that the agents talk a good game and convince you that your situation has been resolved only to receive the bill and it is still incorrect It is like pulling hair to get to speak with a supervisor I live in the US why am I speaking to agents in others countries to help me with my issues They do not speak good English When asked to speak with an American, you get disconnected or transferred again to someone who cannot help This has been my experience for over the past years Your company is to big for this type of customer service Your buying up everyone, leaving us no choice but to come through you....AT LEAST YOU COULD MAKE SURE WE AS CUSTOMERS ARE HEARD AND GET THE SERVICE DESERVED Again I beg of someone to just take a listen to my calls, I have worked in customer for over years, I know how this thing works I review our agents on everything and trust this type of service would not fly at our company Contact Me Pleaseif no answer please leave me a number other than that so that I can speak with someone who cares PLEASE PLEASE PLEASE PLEASE....Someone NEEDS to hear me I am OF YOUR LOYAL CUSTOMERS but I don't know how much more I can take

at&t charge me two late fee and refuse to change itThey also took my bill from to within two months
at&t charge me two late fee and refuse to change itThey also took my bill from to within two monthsThe bill was supposed to be for two yearsI tried to handle this but they refuse and hung up in my face

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March, we bundled our Uverse and phone services with ATT Since then, the bill has been messed up every single month, resulting in 1+ hours PER MONTH of me getting on the phone or chat with them to clear it up We finally canceled our service (Internet, TV and Cell phones) in August (11th), and ported our numbers to another company I waited until September (12th) to pay the final bill, and found that they did not cancel all services and were still billing me I called and talked to *** *** (?) on 9/and was told that I would be getting a credit for all of the overcharges from after I canceled ($346.27), and that I should be receiving a $rebate check for overpayments That did not happen, and I was turned over to collections On 11/18, I chatted in with *** (transcript available

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1/3/I spoke with a sales person at *** about how I could lower my monthly billHe suggested that I pay to cancel the Direct TV I was enrolled in through *** and switched to U-VerseThe rep told me that my cell phone lines would be upgraded to Unlimited plans, I'd have wireless internet, and the U-Verse TV for only $a monthI made the rep repeat it many times and confirm the cost with his manager before I agreed to enroll because in order to cancel my Direct TV account early it was going to be $but this new package was so much cheaper than what I was paying before the sales person talked me into switching to the bundle package he was offeringThe rep also told me that I'd be able to make payments on the $cancelation fee but that was not trueYou actually have to pay

Way to go AT&T (And this could have really gone bad - and bad fast.) After our promotional rate expired, we expected our rate to go up,and the first month it did It was where they said it would be However the next month it "sky rocketed" to way above where it was supposed to go We called AT&T After a few folks, we got the right person who helped us out She worked with us and "re-arranged" what we have with them, and actually got a better rate than we would have had We are very pleasantly surprised at the high level of customer service we got from her, and want to say thank you Way to go AT&T (way to go Connie.....)