AT&T

Service Type: Residential Service Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I tried calling AT&T to have them move their service lines from ole utility pole in my yard to the new utility pole in my yardThe new pole has been there over a year and nothing has been doneI called AT&T to make a complaint to have this done but I got transferred all over the place given phones to call that handles this then got hung up on by AT&T employeeI was on the phone with them for an hour

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called in for billing issue, cost me an hour on the phone to wait and then with the customer service, I don't know why ATT made the customer life so hardI was asking to waive the $per month modem rental fee, but he never got my request correct and tried to sell me more service
I asked retention department, a lady in Alabama answered the phone call, and suggest my family to combine all the service together and call back in again to try to waive the $I don't want to waste time again, hopefully filing a complaint on Revdex.com is a better choice than calling ATT
Product_Or_Service: Internet

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have landline long distance thru AT&T I have been a customer for yearsIn March, I went to make a call and was unableCall Denied Last night, I tried to make a long distance call and was unableI went on their website and it said something like no active services ?????? I called AT&T, was transferred times, the last to a department that was closedToday, I was on the phone for over an hour, called different #s, was transferred, spoke to people and no one could help or tell me anythingTonight I went on the chat online for over an hour and, though they tried, were not the right department, the correct one was closed I still have no idea what is going on and I was told to call the same number I called todayI even went to an AT&T wireless store for helpDid they discontinu

I just had the worst experience ever!! Too much to write but I'm in tearsIf I could give negative I would!!!!!!

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We are a nonprofit organization When our organization began we did not have an office location, and so I used my personal home as the office for the nonprofit At my home I had both a personal phone number, i.eXXX-XXX-XXXX and the nonprofit telephone number of XXX-XXX-XXXX These numbers first utilized DSL for internet access and were then upgraded to Uverse services Several years ago we completed construction of an office for the nonprofit and at that time we moved the XXX-XXX-XXXX telephone number to that location, utilizing DSL services at that location During the move one of our email accounts, namely ***@att.net was deactivited without our knowledge That email account is connected to the nonprofit's primary Facebook account, which cannot be changed We spent ho

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have broadband internet through AT&T, which I use to perform my job remotely My order was placed on April 9, During that call, there was no mention of an installation fee I did not learn about it until I was billed for it I also had been assured I would have internet access through my whole apartment Much to my surprise, the internet does NOT work through my entire apartment, so on 4/25/I called to downgrade to a less expensive service and complain about the installation fee *** (ID# XXXXXX) told me I should expect a response on the fee in 4-days By 5/15/18, there still was no response ** (ID# *** hung up on me I called back and spoke to *** *** who transferred me to *** *** who said they would waive the $fee and it would appear as a credit on my a

Way to go AT&T (And this could have really gone bad - and bad fast.) After our promotional rate expired, we expected our rate to go up,and the first month it did It was where they said it would be However the next month it "sky rocketed" to way above where it was supposed to go We called AT&T After a few folks, we got the right person who helped us out She worked with us and "re-arranged" what we have with them, and actually got a better rate than we would have had We are very pleasantly surprised at the high level of customer service we got from her, and want to say thank you Way to go AT&T (way to go Connie.....)

Wanted an explanation of bill since my disabled friend was promised three services for When the bill came and was in excess of $I calledI was on the phone with Philippines who kept me on the phone minutes and never got to the supervisor I asked forInstead I was hung up onA call back produced another minutes where the phone person told me the taxes and fees change every month, but it's due to the government chargesAgain a supervisor wasn't availableWhen I pressed and said perhaps my friend would have to cancel, the person just giggled a little and said, "You have a contract and it can't be broken unless you pay the fees." I hung up on her this timeThis has to be the worst company everI warn everyone not to switch to ATT for tv, phone and internetYou won't be dealing with folks who understand English and you can't trust what the final bill will be

Been a long-standing customer for almost years, and I understand that issues happen, etc., as with any major telecomm providerHowever, my experience as of late has been deplorableTotally unethical business practices and misrepresentation re: billing and servicesMy bill magically seems to increase every few monthsAfter numerous calls and supposed fixes, I THOUGHT we had it all resolved in FebruaryI was quoted new prices for the services in question, in turn we would agree to stay on board for x amount of timeI was told there may be a month or two of "adjustments" until things balanced (made no sense, but after minutes on the phone for one issue, figured I'd analyze when I could see the bill, etc.)Here I am in May, with a bill much higher than it should beAgain, I'm taking time from my work day to to try to resolveI have notes, dates - you name itAnd I am being told that while they "have a record of the call" none of the notes or updates were recordedImplying I'm making this up? Then I'm told "we understand your frustration" but nothing we can do, we can basically review your account and REMOVE items/offerings from my package? I am currently on hold waiting for a supervisorIt's going on minutes now with no end in sightI do get the privilege of hearing the chipper rep telling me she is still on hold with me and that she apologizes I am being told they are having exceptionally long wait times for supervisors and they are "very sorry." How is this even remotely acceptable? So besides the atrocious customer service that I am experiencing and have experienced (as well as others obviously from these posts) how can this company continue to lie, negate their offers and overbill?

Have been overcharged since we have movedIncreased bill out of the blue by $this month after repeated calls saying bill would be $
Service offered to us for $a month for internet and HDTV serviceWe have never been charged that rate, only higherWe called and complained a half dozen timesWe were repeatedly told this issue was resolved and we would get a credit to our accountHaven't received any credit and this months bill is $Out of no whereWe called times and were hung up on by customer service twiceWe repeatedly told them over the last months that our phone number and address on the account was incorrectNow our tv and internet service does not work and can only be fixed by a technician that will be delayed for 48hrsWe work from home and this affects our livelihoodRepeat requests to speak to a customer service manager were denied or responded to as they are in a hour long meetingI am helpless to resolve this overcharging issue and I am he

We received a late notice from AT&T regarding nonpayment of *** TV We have never had *** ** at all and certainly not through AT&T To make a long story short someone elses *** ** account had been linked to our account Customer service said we would have to go to our local dealer as it wasn't set up with our social security number Our local dealer assured us it would be taken care of Fastforward months we received another late notice at our address for *** TV Once again we were assure it was no longer attached to our account Now I receive a call from a collection agency AT&T says we need to file a complaint with *** *** *** ** says its AT&T AT&T needs to step up and take care of this I have had my cell phone through AT&T for greater than years but after the experience I am ready to move myself and my other lines to someone who takes care of issues and quits passing the buck

We moved last weekI called to get assistance with relocating our Uverse ServiceI was told they would install tomorrow 2/They called today to installThey told my husband they would be charging us an additional $for installationI was not notified there would be this feeThey didn't install today so we are still without internetThey said they would install tomorrow but after I called they could only reschedule TuesdayI was only able to get this resolution after speaking with numerous people and being transferred multiple timesI was even transferred to the employee departmment today after waiting minutes I hold only to be told it was the wrong DepartmentOf course it was the wrong DepartmentIn addition, the last phone call took almost an hourThis is terrible serviceI was promised an installation tomorrow when I originally called to process our moveWhy does it seem everytime I have to deal without AT&T it is a hassle
Product_Or_Service: Uverse Service

This company is a horrible business and very unethicalThe customer service is awful and it's very difficult to even reach a live personCommunication is poor and they always overcharge each month for something...I will never do business with them again - not sure how they are still around - too big to fail

We had Direct tv for five years, at the beginning of we moved and decided to bundle Direct Tv and AT&T internet serviceFor about months it went smoothThen I decided to cancel our NFL Sunday ticket prior to the season beginningWell after that our bill was somehow decombined and our AT&T internet rates skyrocketedI called in and they were able to combine it again, so I paid my billThen November we woke up with no tv service! I called and Direct Tv was saying we never paid our bill, even though I had just paid AT&T!! So I ended up paying Direct tv separately because I was beyond done, I paid $to Direct TVAfter this we decided to cancel our service and go elsewhereWe disconnected our service on 11/According to Direct tv I had a zero balance they actually owed us money because we had overpaidBut according to at&t I still owed moneyI received my finally bill from at&t it was $145.44(for both a Direct tv and at&t)Then I received another final bill from Direct Tv and it was $-When I called to ask about it he gentlemen I spoke(believe his name was John?)did a conference call with Direct Tv and they even told him we had a zero balance, he just said well you still have to pay your finally bill and hung up on meSo I called again and spoke to another person which they somewhat cleared up my questioning because he said he last payment I made to at&t/Direct tv was in October BUT I also paid Direct tv Separately in November because my billing was a messSo other than the internet and Early cancellation fees I don't understand why I still had to pay more money!! I'm sure you guys don't give a crap about this, but I will never use your company for anything! Had you never bought our Direct Tv I'd still be with them!

AT&T IS NOT HERE TO ASSIST THE CUSTOMER - THEY ARE NOT ABOUT PROVIDING QUALITY SERVICE - THEY ARE ABOUT MONEY, MONEY, MONEY! AT&T DOES NOT CARE ABOUT THEIR INDIVIDUAL CUSTOMERS - THEY WANT MONEY MONEY MONEY! GREED IS THE GAMEI have been an AT&T customer for over yearsMy service has never been disconnectedI was late with my payment this month and promised to pay on 10/28/AT&T accepted this agreementToday, 10/25/2016, my service was suspendedWhen I used my computer to contact AT&T - they said they couldn't find the agreementI will be without phone service for the next few daysLife will go on, but I am thoroughly disgusted by the horrible service providedThe refusal to make a payment arrangementAnd the pure greed displayed by AT&T who NOTE - paid $billion today to purchase *** ***

I contacted at&t they offered me direct tv and home phone,internet and wireless everything for or *** a month months ago
I was offered everything for or *** a month all my services they told me it would take days to get a bill all together its been months and instead of the *** or so under my contract I signed with at&t and direct tv they are all billing me seperate for closer to a month then when I complain they force me to make a payment or they will shut me off I signed a year with direct tv and one year with at&t at the low payment,they told me to get on my account and bundle it for months I tried and called and tried and called and went online to the website it never allows me to bundle the accounts it keeps taking me back to sign in instead of bundleing it I want what I paid for and the contract I SIGNED FOR!!!! not a month but ***???

AT&T Uverse is a nothing but a scamI had months with them and it only worked sometimesI was lucky if I had a few hours of uninterrupted connectionI had visits of their technicians before I gave upAnd they still have charged me $for breaking the contractThis is a charge for services never renderedI hope someone takes them to a courtI will definitely subscribe

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted *** several times regarding slow internet speedFinally, after deciding to cancel service and go with my cable provider for all services, I contacted ATT and the representative started talking to me about the issues I was havingI told her that I wanted to bundle all of my services but I wasn't interested in ATT Direct TVShe stated that I could get UVerse because it was available and she convinced me that I can bundle all the services However, since I was traveling I decided that I wouln't get UVerse until a couple of months later but I did accept the internet and phone Based on the verbal agreement with the representative, I called on 2/13/to make an appointment to get uverse installed and I was told that uverse was not in my area The representative was well aware tha

For over months I gave AT&T / Direct TV the opportunity to fix the service &/or equipment issues they were havingTheir "contractors" (the company is ***) told me that they GOT NO TRAINING when AT&T bought Direct TV and all of their troubleshooting equipment doesn't work due to this They can only change out the equip if the service doesn't work properlyI had every thing wrong with this service, got no prepaid cards and then I was still charged AFTER I RETURNED THE EQUIPMENT TO THEMthese are the worst of the worstthey then sent me to collections!!!

I have been an at&t customer for over years and as of lately (yrs) my experience has been hair raising!!! 8/2/I called at&t because of robo calls stating that I owe I have ALWAYS PAID my bill and TIMELY please check my recordsYesterday I spoke with agents and neither could help me I was transferred repeatedly incorrectly to agents that could not assist me I changed my phone service to Plan Old Telephone Service at the beginning of the year and as of this day, I have not received a correct bill amount I have had to continuously call at&t each month for my correct billing payment amount This is very frustratingI have spoken with supervisors and they have assure me my bill would be correct only to find that once I received my bill its not accurate Please listen to the history of my calls, the proof is there Yesterday I finally broke into tears, begging for someone to help me, only to be transferred to a number that was no longer in serviceI am again begging for someone to look into my history and you will see the terrible experience I have endured My current situation is this fee of of which I do not understand because I paid what the supervisor asked me to submit I do not understand, how is it that the agents talk a good game and convince you that your situation has been resolved only to receive the bill and it is still incorrect It is like pulling hair to get to speak with a supervisor I live in the US why am I speaking to agents in others countries to help me with my issues They do not speak good English When asked to speak with an American, you get disconnected or transferred again to someone who cannot help This has been my experience for over the past years Your company is to big for this type of customer service Your buying up everyone, leaving us no choice but to come through you....AT LEAST YOU COULD MAKE SURE WE AS CUSTOMERS ARE HEARD AND GET THE SERVICE DESERVED Again I beg of someone to just take a listen to my calls, I have worked in customer for over years, I know how this thing works I review our agents on everything and trust this type of service would not fly at our company Contact Me Pleaseif no answer please leave me a number other than that so that I can speak with someone who cares PLEASE PLEASE PLEASE PLEASE....Someone NEEDS to hear me I am OF YOUR LOYAL CUSTOMERS but I don't know how much more I can take