AT&T

There services are terrible and they don't care about their customers
AT&T is a shady dishonest companytheir sales reps knew nothing about the product that they were sellingI was told at the time of sale that I would be receiving an 25mega bytes per second when in actuality I was getting a mega bit per second servicethat's times slower then what I was told I would be gettingI was not informed that there would be an activation fee at the time of saleafter the internet was installed I was only getting speeds of 1.5-mega bits per second and three visits from technicians later I was still not getting any more then mega bits per second
when I canceled my service I was told I wouldn't be charged for anything because I was canceling withing the money back guarantee time frame, but then a week later they tried to charge me for breach of contract and the activation fee that I had not been notified about up to this pointit took me talking to different departments to get the charges reduced to just the ridiculous activation feethe system was completely unorganized as none of the departments seemed to know which department I needed to talk toor they were all just trying to avoid the problem by passing it on to someone else

worst customer serviceover charged, missed installation appointments, faulty products and refusal to accommodate Fighting to get my money back that was already paid in advance and then charges waived

AT&T is the worst company I have ever dealt with alll they want to do is BILLLLLL the comsumer for whatever!!! I returned the router to UPS as they instructed and claim they never received although UPS confirmed it was delivered and they agreed with me that AT&T always bills their customers for equipment they have in there warehouse but to lazy to scan in....I am soooooo done!!!!

Att U-Verse, Noblesville IndianaBeen without service ( TV and internet ) for days and they still cannot give me a timeframe for when I will get service backTechnicians were out for 6+ hours one day, advanced tech scheduled to come out a second time but called and said he was told by his supervisor not come due to the fact it was not a repair he could doSo two days home waiting for a repair, no repair made, no date for return to serviceNow I am stuck with a contract for service that doesn't exist!!! Would NEVER use this company again!!!

Unable to access online billing to see itemization of chargesBeing charged for services not used, leased or purchased
I am unable to access online account due to issues with password reset...not being sent to meMy bill should be 29.99/month - as was established, verified, and agreed to by office of president after previous Revdex.com complaint was thought to have been resolvedSeeing bills almost triple this amountAdjustment and credit requiredI still do not lease any equipment from ATT

I received a flyer in the mail from AT&T last summer with a guaranteed bundle price for Uverse, Internet, and Phone for $89.99/month I have a confirmation number that I was given over the phone Subsequent to getting the service, I added additional channels to the Uverse agreement; up one category of service However, I have never been correctly billed for these services; my latest bill was for $when I figure it should be around $ I have called customer service numerous times over the past year to get this resolved and it is still not resolved I'm not sure who else to complain to
Product_Or_Service: U-verse TV, AT&T internet, & AT&T Phon
Account_Number: Conf # ***

These guys are garbageService usually stays on for two days and then it goes outThey charge you for tech visits and the problem continuesThey changed the router and line as well and service is still nonexistentGo with any other internet provider because at&t is a garbage fire and the worst of the worst

I called in on Thursday, August 02, to report an ongoing internet problem in our areaSince April, we go daily with little or no connection(This affects my land line as well) the representative did the necessary checks and determined a technician was needed to further investigate and correct the problemShe scheduled a technician to arrive at my home on Monday, August 06, between the hours of 8am-8pmShe advised me that the technician and ATT would contact me during the day for updates on his arrival as neededOn Monday, at approximately 1:33pm, I began contacting ATT for information on a more accurate arrival timeI have been hung up on, left on hold for over minutes twiceThe CSR refuse to put me through to a Supervisor and refuse to put me through to someone who can help me with the information issueAt this writing it is 2:41pm and I am still on hold in dead silence

waited hours on a technician to install wifi at my new residenceThey said they would waive the installation fee which was different than what I was initially quotedThe service stopped working properly the next dayA manager promised a new appointment at 6pm the following ThursdayNo technician showed or calledHowever, they stated they didI called to cancel serviceNo one could help meThat is a different departmentI have to call back tomorrowReceived a bill from them the same dayInstallation fee was not waived and the price I was initially quoted for $for internet was $and I was charged an additional $for a home phone I didn't wantThey have not only lied about their installation but what services they set me up for with their companyVery deceitful
Product_Or_Service: UVerse

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 9-11-I discussed with ATT porting over numbers for my business and was told the rate would be $for each line, for a total of $However, now that I am being billed, my invoice says the charge is actually $a line, for a total of $180, and that I have a $credit, which results in the $totalHowever, all of the taxes, fees and other charges are based on the $amount (an amount I am not paying), and the result is that the taxes, fees and other charges are almost as much as the $line charge..almost $So my overall bill/invoice is much larger than I expected and I was never told when I placed the order that the taxes and other charges would be based on $180/month rather than $75/month
It is like going to a department store and buying a TV that is regularly priced

I had been an AT&T customer for more than yearsThey were great in the beginning and now they are absolutely horribleI recommend anyone who has issues and calls in to record the callThe representatives will lie to you and they will not note your account that you even called inSeveral representatives have promised to fix the issues I had and credit me, none of them followed throughEven had issues when I tried to bundle, which the bundle never did happen and I in turn missed out on the promo period even though there was record of it being done in my emailBest thing I ever did was to drop them like a bad habitThey are thieves and will lie and steal customers moneyNot to mention most reps don't have a clue what they are doingAbsolutely horrible company and horrible customer service all the way around! I will never refer anyone and will make sure everyone I know, knows about my horrible experiences with this company

Service does not work properly and has not worked for a month or more
On October 14, I called to cancel my serviceI was promised that an advance tech would come outHowever, they refused to sent anyone because the service came back onThey gave me a number to call directly when it went out againNo one came said I wasn't homeTired of the run around

I am not surprised to find that AT&T has over 22,Revdex.com complaintsAn AT&T rep at Wal-Mart here in Converse, Texas, convinced my wife to sign up for a great deal to have internet, phone and Direct TV set up in our homeDuring the pitch, he had her use her debit card to pay a $fee to initiate serviceAfter a couple of weeks, the quoted monthly cost went up, including a $tax fee added to the initial bill and the monthly rate was shown to be more than what he quotedShe decided that because of the misrepresentation of the charges, that the bills were be too high and no advantage over the Spectrum service we previously had, so she decided to cancel the service and return to SpectrumAT&T tried to win her back, but she decided to use Spectrum since they did not have hidden fine print or a contract and we could do better with that serviceObvious to me is that the contract was breached when higher charges were introduced without being initially explained to the customerBoth parties were not in agreement on the actual costs of the contract A month later, AT&T billed her debit card $for cancellation fees and their modem, which we supposed to return, but were never toldMy wife did not remember authorizing any such debit card autopay, so they called them and they agreed to reverse the fee, and said they explicitly stated they would remove her from autopayThe $was for the month of service and the equipment feeWe thought we were safe since they reversed the fee and we agreed to return the modem if they would send a shipping label or instructionsNo instructions or labels cameThis month, we were shocked when they again debited our bank account This time it was $I called to dispute the charge, and told them that the charge was not authorized, and that it needed to be reversedBoth supervisors in A/R, MrS*** and MrG***, refused to reverse the charge, telling me it was authorized, and validI was being charged for services rendered according to the T's and C's of the contractIn actuality, we only had the service for 1/months, so only a portion was for services renderedThe rest was for feesThe early term fee of $was added in from Direct TV and pulled from my account within the $ Neither supervisor made any effort to negotiate a solution and had any sympathy whatsoeverThey said if the salesperson did not sufficiently explain to my wife that all these fees would be charged if we canceled, it was clearly explained in the written documentationThe supervisors said they were sure the salespeople explained the autopay, but if they did not it was in the T's and C's of the contractShe should have known and been told about it, so I am screwedI explained that I have a house payment to make and a child in the hospital and cannot afford this exorbitant payment, but they say the payment is valid and it was authorized, so they would not reverse it at allIf I return the modem, I can get $back in around daysI was told to complaint to my bank if I wanted to dispute the chargesI filed a dispute at the bank and the representative declined it, stating that AT&T will not charge back the funds; they will simply send a copy of the contractShe said that AT&T/DirectTV does this all the time to customers whom they know cannot afford to take action against themIn reading though web sites, it appears that court judgments have been made against this company, which is not surprising given this abominable situationThis kind of deceptive and predatory practice is far too low a standard of this company

Mis lnform me give me wrong information l m calling every day no body help me one day my wife made an international call and they charged me $dollars for an international call an I made a complaint on dec29,so why do they charge me way too much for an international call ? One of the guys gave me a bundle package altogether for $and no activation fees or installation fees and no extra chargesThey sent me a bill worth $So I am asking why the bill is so high ?

I took advantage and signed up for the AT&T Fiber promotion, as advertised on their website which waves $installation fee AT&T refuses to honor
I ordered Fiber online on 6/30/2017, Order #***, which waves professional installation $ I have filed numerous billing disputes and I am stuck in the same conversation of "we will credit your bill and it's taken care of", but it never is Each representative I speak with, says the same thing and refuses to give me a solution or avenue when At&T drops the ball and doesn't do what they told me they are doing to take care of my issue I received another e-mail today, 8/11/stating my bill is $past due, which is the installation fee I was told not to pay and was going to be credited to my account numerous times prior to today My At&T account number is ***

Before you sign anything with AT&T make sure you have everything in writing! I was promised certain discounts and the manager and employee lied to meI have filed many complaints with AT&T and with the Revdex.com and they do nothingI will be canceling my service and going with someone else ! This company is terrible and after reading many complaints this seems to be what's for this company !

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since July I found out that *** had been charging me for both cable packages for to mths, Direct TV which *** now owns and Uverse that's also a part of *** paid over extraFor the past mths I have my cable, Internet and alarm system disconnect at least one a monthI've talked to over people and nobody seems to be able to help fix my ***Now my *** is separate and the credit is on my Internet and I have to call every month for them to pay the cable.I atleast have to call several times to have them make the adjustmentsIts like pulling teethI have to ask for a manager which I do t get all the timeI just receantly was told Ive been paying over a month on cable and internetThe reason I switched to Direct was because they told me it would be cheeper and

I honestly don't understand how AT&T has a A+ overview when 95% of their customer reviews rating are negative
I was a satisfy customer since October of and did not mind paying for their service but the last couple years their service when down and prices were high comparing to other companies Bad reception, many times customer service that keeps transferring calls to other departments and hanging up the phone I did had better service with chat service Due to the many times contacting AT&T for unresolve issued I decided to switch and give it a try to a different company
I am so disappointed that the transactions to leave AT&T was an struggle and after weeks I am still dealing with it

I was using AT&T chat services in order to get current incentives on moving my Uverse service to a new houseI had given them the new address to verify that it was eligible for service and was waiting for them to get back to me with the incentives when I was disconnected from chatI received phone calls from the chat agents supervisor while I was at work, at which point I could not talk, and then I received emails thanking me for my AT&T order that I had placedI never authorized an order, nor did I get far enough into a conversation with any agents to place an orderThey had placed the order without my consent all the way down to scheduling a disconnect day with my current service and an installation date and timeVery shady business practices
Order_Number: ***

ATT Sent salespeople to my house and they talked me into changing services around, failed to mention any additional fees, and frankly lied to me about said fees and I've been dealing with Customer service reps who have also lied to me each time I called with different stories from each different rep I talked toNo company wide communication between employees, lies everywhere, and just overall pitiful companyI have no Idea how they have an A+ rating with the Revdex.com after 94% negative reviews