AT&T

The worst customer service ever encounter A shining example of big companies that aren't obligated to uphold agreements and shove customers around because they're expendable Penalizes consumer every way possible but has accountability for breaking it's own terms and agreements I absolutely cannot stand how this company routinely treats me after years

ATT is a scam! They let a person out to solicit in a neighborhood and ring doorbells This person has no card or proof of ID Says he is working through 3rd party He solicits late night hours Beware! Have reported to police!

When my husband and I recently moved into a new house, we decided to bring our AT&T internet service with usUpon moving into the house, he called and set up installment of Directv and AT&T internetOriginally, we were told that the service was NOT available in our area, but that they were installing it as we were just moving into the area, and that our service would be available in a few daysHe was in touch with the technician for about days until our service was up and runningWe had an excellent connection to the internet for about weeks after that, but suddenly, without warning, our service cut off about two weeks agoHe called, I called, and we were sent in circles with the customer service and repair representatives at AT&TAt the same time, our most recent bill did NOT have internet service on it and our Directv bill was almost DOUBLE the agreed upon amountAdditionally, there was an "alert" message that said something like "your service was cancelled as you requeste

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Oct 2016, I upgraded my old Internet service to Uverse with AT&T.Iwas told when I initially upgraded my services in Oct that my old acct was cancelled & any fees were prorated to my new bill.I discovered the old acct was not cancelled & late fees were added on that bill.I called & told them what happened,therefore,I should not have any fees.The agent assured me that they cancelled the old acct.I continuously received several bills from the old acct with more late fees attached to it saying it was covering me for Oct and Nov & it went from $to $160.40.I continued to call for several months & was assured every time that it was cancelled which wasn't true.I then received a letter from collections stating it has been reported & if I don't pay it will impact my credit.I called AT&T again &

A little over a year ago I called At&t to order their internet service for my home and was told I couldn't get it at my home address even though my neighbor right next door has their internetI let it go until my sister who now lives on the other side of me had At&t internet installed in her home on 10/20/right next door to meI once again called them to order internet and ***,who I spoke to at first told me I could get internet at my address so I told him yes I want to place the order for tv/internet bundleHe managed to get my tv order to go through but was having trouble getting the internet order throughHe transferred me to someone who could fix this and when this lady come on the phone she told me that I could not get internet at my addressNow how is it that I live between two neighbors that have at&t internet but I can't get it at my addressMy sister lives on the left of me and my landlord lives to the right of meThey both have At&t internetThe technician wh

year customer with DirectvFiber service gets established in my neighborhood and they send out sales reps to convert from XfinityOffered a bundle price of $to retain current satellite package with new serviceBilled nearly doublemonths of back and forth and they suggest I downgrade packages to reduce my cost I will never do business with this company again!

Direct tv did not show up to three different installation dates that they scheduledBecause they did not show up they promised a credit to my accountI never received it and when I called to find out about it they said it was not in their notesI asked them to listen to the recorded conversation of the associate telling me that I would receive itThey said they would review the recorded conversation and get back to me within hoursThey never go back to me and when I called back a few days later they acted like they didn't know what I was talking aboutNeedless to say I have not received my creditThey also promised me a dollar visa gift card for bundling my packages but only sent me a dollar gift cardWhen I called to ask why they said it only said that I was supposed to receive dollarsI once again asked them to listen to the recorded conversation and they said they would and get back to me but never didWhat direct tv is doing is promising things becau

Wanted an explanation of bill since my disabled friend was promised three services for When the bill came and was in excess of $I calledI was on the phone with Philippines who kept me on the phone minutes and never got to the supervisor I asked forInstead I was hung up onA call back produced another minutes where the phone person told me the taxes and fees change every month, but it's due to the government chargesAgain a supervisor wasn't availableWhen I pressed and said perhaps my friend would have to cancel, the person just giggled a little and said, "You have a contract and it can't be broken unless you pay the fees." I hung up on her this timeThis has to be the worst company everI warn everyone not to switch to ATT for tv, phone and internetYou won't be dealing with folks who understand English and you can't trust what the final bill will be

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called today at 4:pm CST about moving my servicesThe rep asked to 'check my information? to which I stated I did not authorize a credit inquiryPlease reference the call recording if neededThe rep assured me he would be checking data that ATT possesses and explicitly stated he would not be checking my creditAfter the phone call, I get an email stating I have a credit inquiry from ATTAgain, I explicitly said no to a credit inquiry

They are dishonest, Do not trust themJust they make empty promises

I ordered services with AT&T around September 21st, I called the *** number and talked to a agent and I ordered the bundle package that included cable tv, internet and phoneI received my cable service but I have still not received my internet or phone service and every time that I call I get the runaround I have already gotten a bill, but I am not using my phone or internet servicesI need my internet and phone to be installed asapThis is bad business on AT&T part because everytime I call one person say this and then another says that they dont even see me in the system
Product_Or_Service: AT&T

Have been overcharged since we have movedIncreased bill out of the blue by $this month after repeated calls saying bill would be $
Service offered to us for $a month for internet and HDTV serviceWe have never been charged that rate, only higherWe called and complained a half dozen timesWe were repeatedly told this issue was resolved and we would get a credit to our accountHaven't received any credit and this months bill is $Out of no whereWe called times and were hung up on by customer service twiceWe repeatedly told them over the last months that our phone number and address on the account was incorrectNow our tv and internet service does not work and can only be fixed by a technician that will be delayed for 48hrsWe work from home and this affects our livelihoodRepeat requests to speak to a customer service manager were denied or responded to as they are in a hour long meetingI am helpless to resolve this overcharging issue and I am he

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello,
My name is *** ***I want to file a complaint to AT@T about withdrawn my account more than its suppose to be as their promisedBelow is the story of the situation
I first had DSL home internet service with AT&T back in June, The price for the service was $a month for monthsIn June 2015, I called back and want to cancel my account with themThey asked what is the reason why I want to cancel service with themI told them that in year of their service, my connection was down seem to be every month and halfThe sale agent was apologized and want to offered a new plan for $27/month for months contract since the old promotion is no longer aroundI accepted the offeredShe asked me that is best for me to set up EFT(automatic withdrawn for $27/month) I then

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched from Uverse to Direct TV on 6/subsequently, my internet was turned off on 6/7, a tech was dispatched and repaired the internet on 6/The following Wednesday 6/Direct TV was installedOn 6/internet would not work againA tech was dispatched on 6/and he restored internet after hours of being at my homeOn 6/internet failed againAT&T has failed me as a consumer, taken multiple days to fix an issue they have caused and now want to dispatch a tech for a fourth timeThis time, they will not send a tech out on Saturday 6/even after they committed to doing so and will take until 6/to correct the issueThis company has caused undue burden on me as a consumer and I want to end my contract with them due to their inability to fix the issues in a timely manner
Product

You are in violation of U.S.C1693(f) and FDIC - Consumer Protection; TITLE VI - ELECTRONIC FUND TRANSFERS Error Resolution (e) Treble
I am requesting a transaction history in dispute for any returns, reversals, account not found, NSF's or any other banking/transaction codes that deny my consent to your company's access related to my paymentsAccording to the EFT Act, I require a certified, verified and complete transaction history by jurat affidavit under pains and penalty of perjuryI have been instructed by my bank - if the funds are not applied to the account and the transaction history is not provided as required - to open a case with the IRS Criminal Investigation Department, the US Treasury and the Secret Service for investigation of suspicious activity and to locate the whereabouts of my fundsYou are in violation of U.S.C1693(f) and FDIC - Consumer Protection; TITLE VI - ELECTRONIC FUND TRANSFERS Error Resolution (e) Treble Damages will apply

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att offers direct tv as one of their services fail to let know people that their actually two different companys see complaint ref number #XXXXXX where direct tv drop my contract with out penalty's, before I took the deal with direct tv I called att and ask them what wilp be the price without direct tv for internet only they say dls now they are talking about dls on an e-mail I recentlyRecibe from att( unacceptable)
Account_Number: XXXXXXXXX

Purchased an + phone at what was advertized as an A T and T store Only to find out it was Slayton wireless, an authorized dealer The logo was A T and T, no mention of Slayton wireless until I received the invoiceI consider this a bait and switchTell it like it is A T and T and not mislead the consumer!

Paid a bill of and never was credited
a payment was made of and I got the following in a email
You added the following scheduled payment(s):
Service Type: Internet
AT&T Account: ***
Payment Method: BankDraft
Account Number: xxxxxxxx
Confirmation: ***
Payment Date: 05/01/
Amount: $
I called in because it was never creditedI talk to non american people who do not understand thisI emailed the proof to ***@att.com on 5/and no one has gotten back to me and when I call in they do not understandits been over days and nothing has been doneI want something doneeither refund the amount or credit to my account
I have am email and screen shot of the payment

The customer service reps especially on the weekends and night shifts are practicing illegal practices AT&T is not looking into this fraudulent activities, which has happened to me on two occasion The rep will offer a promotion for technical issues that they not only actually resolve but the promotion is never true and when you contact someone else with proof, they don't hold the offer that is in the chat that was offered and agreed upon I was also, told to shut down my chat but I kept the chat anyway because this had already happened to me once before AT&T are offering things in an illegal manner and the leadership, management, and supposed supervisors are doing zero about these illegal practices I will have enough proof the next time this happens to contact an attorney and sue AT&T which is what I will be doing; as AT&T has had enough time to fix this current, ongoing issue

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This company and all of it employees lie to customers Mislead customer Over charge customersI have requested a manager to call me several times.no one has calledI have had a supervisor threaten to hang up in my faceThis company has the worse customer service ever