AT&T

When I just started internet service with AT&T, I was able to remote connection, SSH, from outside network to my home computerHowever, this has been a problem recently,02/15/I no longer be able to do soWhen I talked AT&T technical support, Michael, on 03-17-regarding this issue, she suggested me to go to Advance Technical support which I HAVE to pay for this issueHowever, what I discovered on capture the packet, my tcp request is denied by AT&T therefore I believe I need to pay for this service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just spent minutes of my life agian dealing with ATT - transferring me from department to department
I cancelled my service with ATT Uverse over years ago due to service issues that requiered many technicians to vist my home and several broken promises of a resolution At the urging of the ATT rep - I cancelled my Uverse services and was coached into setting up a Direct TV account by the sales rep for ATT under my wifes name THEY (the sales rep) told me to find an alternate service provider for my internet Which I did (Comcast) and all of my internet issues were resolved I was told that since ATT owned Direct TV as well as Uverse, I would be allowed out of my Uverse contract and a credit would be applied for the issues that I had experienced which included loss of work, and inabi

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October, 2015, I contacted AT&T to request to have both of my business accounts land line and Internet AT&T U-verse cancelledHowever, they deliberately did not cancel my accounts and kept withdrawing money from my business account each month from October until today June ATT also overcharged my accounts than what I had signed up forI called them today June 8, and demanded them to refund all the money that they withdrew from my accounts since October until now June 2016, but they refused to pay back

I cancelled my at&t/directtv accountI was instructed to return my equipment in the box they shiped to meI followed the instructions and returned the equipmentAbout a year latter I recieved a bill I the mail from at&t for the equipment that I had already returnedi disputed the bill and refused to pay itThey in turn sent the account to collections and I now have a negative mark on my credit report
Product_Or_Service: internet and tv

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello, I had many different issues with the way AT&T handle business.At this time I am disputing cancellation fees for $364.53.AT&T sent me a bill after the account was cancelled, final payment made, and notification over the phone that this account was settled with a zero balance
Due to many issues that I had with the AT&T (freezing tv and freezing internet) I made the decision to cancel the service within the day window frame I had to cancel service and not avoid any cancellation feesNow I am getting a bill and I was not been able to get someone at AT&T to refer to all the past history and determine this is a mistake, and cancel billAt the time I cancelled the tv services, I changed my internet services to month to month with a higher monthly feeand a few days later I cancelled my

I never receive the services that I am promised, and my bill is always higher than what I'm toldRecords are irrelevant and I'm getting a cancel fee
My bill went up last month, and I called in to get it fixedI was sent to the retention department, and was offered a new packageI was supposed to have an additional receiver installed, and the activation fee and monthly fee of $was to be waivedIn addition, my bill was supposed to be corrected to be the $I was used to payingThen the rep, ***, talked me into renewing my contract and getting ALL movie channels and most other channels for only $more than I was currently payingI did it, but I only got half of the movie channelsWhen the bill came in, I was being charged $which was the monthly bill that was incorrect and the activation fee was there that was supposed to be waived*** apparently marked the discount she gave me as the activation fee, but I was told that was an adjustment for the original bil

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For the nine months I have experienced problems with my Uverse Internet services through ***
- I can hold a conversation on my phone and my line will drop
- I've experienced my phone to go (no line) for hours of a time; sometimes
a few minutes
- I now cannot even get into my email account I can open up my email
and then it goes down I get an error page
I've had about t technicians out here and they all claimed it should work I almost reboot my modem every other day This is ridiculous!
Now, I cannot get in my email account, once again, because AT&T is having problems and I get a message that say error; try again
I am very tired of this On Sunday, January 22nd, 2017, I stayed on my phone with technical support for almost an hour
Today, Januar

Billed twice wrongly and could not receive help from the rep or supervisor He refused to help me with the credits or add the package I was initially trying to addThey both were very rude
Product_Or_Service: Home TV

Uses a cable which is not widely available and requires a technician to deliver it and plug it in
Our cats chew on the cord that connects from wall junction box to the modemThis cord, as I have come to learn, is a*** patch cable for a DSL connectionSeems like a common enough items so I went to several stores to look for itBest Buy, AT&T and FrysI couldn't find it at any of those stores! A network cable!
So I called AT&T and there answer to me was that they'd provide the cord for free (cool but I am willing to pay for one, hence why I was at the store) but that they would require a technician to come to plug it in....excuse me?! I can plug in a phone cord just fine, I don't need to take a day off of work to wait around for a technician to show up for minutes to plug in a cordSo I asked, can you just send it to meNoWhy? That's not an option? Why? That's not an optionShe even at one point in time admits the cord is not easily found and storesWHY NOT

I called to disconnect my service and I had to speak to representatives in one day50% from the Philippines and 50% from the USTo my HORROR, the phone was still on the next day even though I received a confirmation to discount my serviceTHE REPRESENTATIVE PLAYED TERRIBLE COMPANY, TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WANT MY PHONE DISCONNECTED NOW.........!!!!!!!!!!!!
I called the executive office and received two confirmation numbers:
***
***

They had over charge on my bills statement without my order
Product_Or_Service: Internet service
Order_Number: I didn't order,they***
Account_Number: Accounts #:

My *** has been incorrect since first signing up in November of New customers and we have been very unhappy with customer service
We first ordered the bundle service online through the att website on 11/2/Online Order Number: XXXXXXXXXXXWe set up to have both services installed on the same day of 11/5/
DIRECTV COMPLETED Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
INTERNET
INTERNET
With *** GigaPower COMPLETED
Total Data Allowance - UNLIMITED
Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
The tech for internet arrived and no one ever showed up for directtvI then called into customer service and explained what was going onThe rep couldn't find my directtv order, only my fiber optic orderI explained that I placed both orders online as a bundleThe rep then replaced orderThe new installation date was 11/15/After installation, the service was going good until we r

Read what everyone else has postedStay far awayThey will overcharge for service that's spotty at best and will not look backThey will use threats and intimdation to get what they wantGood luck if you need customer service or god forbid a refund, which I was told twice that they do not give outReallya company thi size can not send a refund for even a $100? What a joke

Speed tests shows lower then 4mgps .Low speeds and high pricing
I have been a customer for years , and was reciving internet that was below 4mpgs At a price of around $Even last year I upgraded to 7mpgs and still only get around 4mpgs or less during the day At around $or more a month I was told I would have to turn off my wifi if I was using my cell phone or computer to just watch tv , because my tv uses wifi to stream movies or shows
I clearly know that 7mpgs is not enough for streaming for movies and Apple TV But the prices vs singal strength is always the game they play when on the phone with them It's very sad when I think about how much I have paid through out the years, and not once did they try to offer a better deal
Other company's in my area are offering or MORE mgs for less then what I am paying with at&t!
Several managers I had spoken with over the phone , said even with a year of me complaining about how slow my speed was , they could

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I've spent multiple hours be passed of to numerous group to try to get attention on my accountI combined two services to be handled under the U-verse umbrellaSince then I have been bill more that what was agreed, charged for service I never ask for, billed a 'reconnect' fee when all I did was combine bills and accounts, and nobody can resolve the issueI have accumulated over hours on calls and no sign of light to a resolutionI've talked to multiple 'managers' who ran me around in verbal circles, then hung up on me with no call backI am now without service as I have advised I will NOT pay for something I didn't order just so the rep can 'move on' to the next screenI was also told I would received a $credit or visa cardThis never happened and when I inquired to use that tow

I just want to be sure to tell everyone about my experience with AT&T home broadband service!!
I received service promptly and simply!!
I am very happy with the customer service experience I received!! Very kind clear and prompt
Thank you AT&T
*** ***:)

This complaint is regarding Direct TV - I phoned AT&T on June to correct a charge made to my account While on the phone with Rep ***, she asked if I received an email re: U-Verse going away I told her no She told me AT&T was offering a special to their U-Verse customers offering them Direct TV for $40/month with the same channel line up I told her my husband makes that decision she would need to contact him I asked when would U-Verse be all done and she said mid July She contacted my husband the next day as he was shopping at Walmart and he asked to call back on July after we get back from vacation My husband, *** received that call on July and was given the same information I was and we decided to switch to Direct TV for $40/month Direct TV was installed on July On July or we received our first statement from Direct TV and it reflected a $charge for the TV We called and explained that was not what we agreed to and were told we don't have th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My monthly bill was increased from $to $in January My service did not change and I do not want my service to be changed I demand you reduce my monthly billed amount to exactly what it was the previous months Every year I have to play this game with your company which is ridiculous
I want to keep the same internet speed and make no service changes to my account I am not interested in any other promotions, simply back my account exactly what it was before That is what it will take to keep me as a customer
I will not hesitate to take my business elsewhere if this is not done as requested
Thank you
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I closed my account with ATT because when I moved internet service did not work in this area so I called and cancelled my serviceI also already paid my last bill before moving and now I'm being charged for service that I never used

I requested having my Direct TV and Internet services transferred to my new address on 08/30/The Direct TV technician was able to transfer my services on 08/30/I tried for weeks to get internet services transferred without success, and spent over hours on the phone trying to receive internet service at my new addressAfter going weeks without internet service because I was told they were having technical issues transferring service at my new address, I was told they would have to cancel service at my old address and set up new service at the new address to make it work, several days later I was told they could arrange new service but they would be doubling my internet rate from $to $and I would need to pay a $service feeOriginally I was told there would be no charges for transferring my serviceNow I have been charged for internet service that I do not have, and in addition I have been charged with a $upgrade fee for my Direct TVI am trying to