AT&T

AT&T continues to have the worst possible customer serviceMy U-verse DVR is not workingI called weeks ago, after waiting min, and spending min troubleshooting, no resolution, they said they will ship a replacement boxBox hasn't arrivedI called weeks ago, they said, its on its wayI called today, after spending on the call, with different departments and hold music, they now said they will ship the box, and are not sure why they did not ship the box beforeWhy exactly should I pay for the whole month when the service is not working, and AT&T can see on their end that the service is not working

I received a flyer in the mail from AT&T last summer with a guaranteed bundle price for Uverse, Internet, and Phone for $89.99/month I have a confirmation number that I was given over the phone Subsequent to getting the service, I added additional channels to the Uverse agreement; up one category of service However, I have never been correctly billed for these services; my latest bill was for $when I figure it should be around $ I have called customer service numerous times over the past year to get this resolved and it is still not resolved I'm not sure who else to complain to
Product_Or_Service: U-verse TV, AT&T internet, & AT&T Phon
Account_Number: Conf # ***

Company unable to deliver internet speed they advertise and that I pay for
I subscribe to AT&T U-verse for cable TV, home phone and fibreoptic gigabyte internet service (I have a separate account for my mobile and aircard also through AT&T) Altogether Is spend about $per month with AT&T between my two accounts I chose AT&T for my home because they offer fibre internet and I pay for internet speeds of 600+ on the gigbyte plan While I do have GB upload speeds on ethernet, AT&T has never been able to deliver more than GB download speeds When I call, I get bounced around for hours, and when technicians come out, they tell me it must be my computer however, I travel for work and I am able to reach 4GB upload and download speeds on the same computer when I'm using Google Fibre in Kansas City - so the issue is not my computer The issue is that I'm paying AT&T for a service they cannot deliver or possibly are unable to deliver

I have business internet with att in the building I live in but cannot stream through Netflix because the connection is too slowI called AT&T to verify the internet speed I am receivingI was unable to get into my account by phone because I did not have the pass code but I called back pretending to be a new customer and spoke to a guy named Billy using my rental address next doorBilly informed me fiber optic service was not available and in the area and that I could only get 45mgThis is significantly slower then what was quoted to me for my business next doorMy business address was quoted gb of data when I signed up a month agoWhen I told Billy that I had already purchased internet for my business address he immediately hung up

AT&T is charging a $cancellation fee after yrs of service saying I agreed to a new yr contract and I did not
Internet/Tablet wireless service Have been a customer for years Six months ago a week outage Latest outage March 17th to March 29th Received email on March 31st while out of town that my service was being reduced from the 75mbit service I had for the last two yrs to 50mbit and that the price was going up $ Called and spoke with support who told me that construction in the neighborhood and installation of fibre meant that the faster speed could no longer be provided I objected to paying more for less and the agent said they could lower my price to $a month for the next year as a concession I never got a call back on fibre availability as I had been promised On 4/18/I called to cancel all my service The agent then told me that I would be charged $for cancelling the contract I was signed up for without either my written or spoken

Bogo offers are a scam the manager helped us get the new phones we got receipts to prove it ...now we are receiving bills saying we have to pay for all phonesWe went to the store and that Manager left job we have been scammed with this dishonesty it's so disgusting I have called plus hours waiting on the phone for the customer service went to the store we bought it from no help they are unhelpful and want us to leave the store it's terrible horrible experience I have no words to describe the way they are stealing our hard earned money!! Internet is full of horrible things to say about AT&T
We have been with them since years sad

Company: AT&T
Problem: "Bait and switch"'
Issues:
Background: Looking for new ISP after contract expiredChatted with a chatbox on att.com to go over some details about my order
Purchase: MB internet with uversefor $a month
Issue : Upon checking out on their website I was sent an email that said my order could not be completedI called into a service number provided, and the call disconnected after minutes on the phone and getting nowhere because the email instructed me to give the person on the phone a code word and other information and he had no clue as to what I was talking about(at this time I posted to their face book with my account number and they had it resolved for me)
Issue 2: Jump to 10/my installation dayI was told in the chat box when I ordered this package that I was getting MB fiber opticsThe second issue stems from what the installation guys said, "There is no fiber optics here"That was red flag number for me, ATT i

I am completely disappointed in the customer service that AT&T has provided me for over monthsI have been into the store times with multiple different managers, who have done absolutely nothing for meOne manager never even came back out and left me just waiting in the showroomI have reached out via phone, just to have the rep's say that they cannot do anything for meI have probably wasted well over hours on the phone trying to get this straightened outJust for my valuable time being wasted
This all started in June 2017, when I was quoted a plan from my company's business cellphones around $I have this plan in writing and then emails back and forth from the AT&T representative explaining why now that quoted plan cannot be fulfilled at this rateI currently pay almost $700, almost double what was quotedPlus, this was going to be a switch from Sprint, with AT&T being responsible for the switch over/cancellation fees from SprintI have still not received that reimbursement of almost $3,eight months laterThe reason for this delay from AT&T is that the equipment was returned incorrectly, yet the person who provided the quote and instructions on the reimbursement never provided me with these detailed return proceduresEven if they would have directed me just to bring the devices to a store, it would have been easier than no instructions besides just shipping them back with the provided return labelI am now being told, I had to have recorded all the SSN numbers on each phone, corresponding with phone numbersNow neither AT&T, nor myself have a record of this so they have with held my reimbursementTherefore, I have been and continue paying almost double what I was promised monthly and still have not seen a dollar from my promised $3,reimbursement for cancelation charges from SprintIn addition to the direct monetary loses, I have lost my valuable time trying unsuccessfully to receive help from AT&T on these issues
I am a business owner, this was our company's cellphone planAs any business owner understands, this is the last thing I need to be doingArguing a typed out hard copy quote with the same company that quoted it to metrips to the store wastedOver hours on the phone wastedOver emails back and forth wastedAll my time has been wasted by disrespectful and unhelpful multiple sales representatives and managers of AT&TI understand my account may not be the biggest, but I would never imagine to treat people like how AT&T has treated me, my business and my timeI will never again trust AT&T with my business, nor recommend anyone to use their services

There services are terrible and they don't care about their customers
AT&T is a shady dishonest companytheir sales reps knew nothing about the product that they were sellingI was told at the time of sale that I would be receiving an 25mega bytes per second when in actuality I was getting a mega bit per second servicethat's times slower then what I was told I would be gettingI was not informed that there would be an activation fee at the time of saleafter the internet was installed I was only getting speeds of 1.5-mega bits per second and three visits from technicians later I was still not getting any more then mega bits per second
when I canceled my service I was told I wouldn't be charged for anything because I was canceling withing the money back guarantee time frame, but then a week later they tried to charge me for breach of contract and the activation fee that I had not been notified about up to this pointit took me talking to different departments to get the charges reduced to just the ridiculous activation feethe system was completely unorganized as none of the departments seemed to know which department I needed to talk toor they were all just trying to avoid the problem by passing it on to someone else

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I set up service with *** U Verse on September 13th, Customer Service rep informed my I have to pay a deposit of $because of my lack of creditI informed her I had *** U verse before and had a credit with them and was never ever late on a ***Still needed the deposit and I needed InternetI asked if I would get this deposit back at the end of my year contract and she informed me they would credit my account every month till my deposit was paid back.I went with U Verse for &a month ON September 20th, I received my first ***Two Hundred dollars and cents!!!!! I called billing they could not explain half these chargesThere was no credit for my deposit and when I asked about my deposit I was informed it was not refundable! I told her that it was, that I was t

I am not surprised to find that AT&T has over 22,Revdex.com complaintsAn AT&T rep at Wal-Mart here in Converse, Texas, convinced my wife to sign up for a great deal to have internet, phone and Direct TV set up in our homeDuring the pitch, he had her use her debit card to pay a $fee to initiate serviceAfter a couple of weeks, the quoted monthly cost went up, including a $tax fee added to the initial bill and the monthly rate was shown to be more than what he quotedShe decided that because of the misrepresentation of the charges, that the bills were be too high and no advantage over the Spectrum service we previously had, so she decided to cancel the service and return to SpectrumAT&T tried to win her back, but she decided to use Spectrum since they did not have hidden fine print or a contract and we could do better with that serviceObvious to me is that the contract was breached when higher charges were introduced without being initially explained to the customerBoth parties were not in agreement on the actual costs of the contract A month later, AT&T billed her debit card $for cancellation fees and their modem, which we supposed to return, but were never toldMy wife did not remember authorizing any such debit card autopay, so they called them and they agreed to reverse the fee, and said they explicitly stated they would remove her from autopayThe $was for the month of service and the equipment feeWe thought we were safe since they reversed the fee and we agreed to return the modem if they would send a shipping label or instructionsNo instructions or labels cameThis month, we were shocked when they again debited our bank account This time it was $I called to dispute the charge, and told them that the charge was not authorized, and that it needed to be reversedBoth supervisors in A/R, MrS*** and MrG***, refused to reverse the charge, telling me it was authorized, and validI was being charged for services rendered according to the T's and C's of the contractIn actuality, we only had the service for 1/months, so only a portion was for services renderedThe rest was for feesThe early term fee of $was added in from Direct TV and pulled from my account within the $ Neither supervisor made any effort to negotiate a solution and had any sympathy whatsoeverThey said if the salesperson did not sufficiently explain to my wife that all these fees would be charged if we canceled, it was clearly explained in the written documentationThe supervisors said they were sure the salespeople explained the autopay, but if they did not it was in the T's and C's of the contractShe should have known and been told about it, so I am screwedI explained that I have a house payment to make and a child in the hospital and cannot afford this exorbitant payment, but they say the payment is valid and it was authorized, so they would not reverse it at allIf I return the modem, I can get $back in around daysI was told to complaint to my bank if I wanted to dispute the chargesI filed a dispute at the bank and the representative declined it, stating that AT&T will not charge back the funds; they will simply send a copy of the contractShe said that AT&T/DirectTV does this all the time to customers whom they know cannot afford to take action against themIn reading though web sites, it appears that court judgments have been made against this company, which is not surprising given this abominable situationThis kind of deceptive and predatory practice is far too low a standard of this company

My complaint is I had DirecTV I called in to get AT&T because they sent out a promo letter saying that I've have internet for $a month locked in for a yearI signed up for this I asked them not to bundle this with my DirecTV account they proceeded to do so I called in about the promo the $gift card I have yet to receive it it's been over months they continue to bundle my internet with my DirecTV account where I asked them not to because I was going to cancel out my DirecTV account when my contract was upWell Lord behold I get a bill for $for the internet and I called in and told him it was $when I signed up for a year locked in and here again AT&T is so pathetic that they lie to their customers I've not yet received my promo card of $my bill went up $because I don't have DirecTV I refuse to pay $for their service on DirecTV all AT&T is is a bunch of lion customer service Representatives that have no desire to help anyoneI have called and made sure that my i

I have been AT&T customer for over years Recently with the merge with DIRECTV, its billing system and customer services are horrible I would not recommend anyone to be a victim like me

back in jani set up a transfer service they said I would get reward card for I never got card and I keep getting run around been H\U on
I have never got cards that was promise by att customer service keep transfer call from one rep to next *** *** mgr h/u on call as well as *** I was on ph for over over with out it been resolve

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Moved a new doublewide behind my residence for my motherShe needed a landline for DATThe man came and installed a phone jackWhen he left he had punched holes in the wall and stapled the phone wire to her siding
Order_Number: Claim #XXXXXXXX

I have paid in months on cell phone bill everything I call they put you on hold for min..I paid all these get than the next month they billing me for another so I called on hold again now I ask to speak with supervisors now on hold min to hr I need explanation what is additional charges

Beware they will charge you even if you delete your card...AND NOT REFUND THE CHARGES

Our pediatric practice moved from one location to a new location just two blocks down the street in June Prior to moving, the company had phone lines and one fax line through AT&T When we moved locations AT&T was contacted to transfer the same number of lines to our new location To our knowledge at the time, the migration was complete Shortly after moving into our new location we began experiencing trouble with our phone calls We were receiving complaints that when patients were calling the practice and three of the lines were in use the phone would just continue to ring After dropping or missing multiple calls and getting complaints from the local hospitals I personally began to research the problem After testing it phone line I found that one of the phone lines did not offer a dial tone I called AT&T multiple times A tech was sent out multiple times and I was assured the problem was fixed multiple times but was notWe are a busy Pediatric Practice and this w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I subscribe to AT&T U-verse internet service I pay for a mbps download speed, but my speed constantly drops to far below that I have run internet speeds test and have screen captured the results which are: mpbs, mbps, and mbps
Product_Or_Service: January
Account_Number: XXXXXXXXX

I have been trying to close out an fraudulent account since a week that AT&T without my authorization has transferred to my nameAT&T does not want to take responsibility for their error and are holding me responsible for dues on a number that I never authorized or have any knowledge aboutFurthermore, they are accusing me of lying about the fraudulent account, so they don't have to deal with it