AT&T

I have accounts with *** (TV ,Internet and recently added cell phone) I moved from *** *** ** to *** *** *** ** on Dec29th I put in a request to have all my services transferredI was told my internet service was not available in the area of my new house but I could get DSLI agreedI was told DSL was a self installation and I would receive the modem in the mail but they setup a request to have a tech come out and set up our outside phone lineAfter a week there was no tech that came out so I called AT&T on the 11th inquiring about the installationI was told that request was canceled because DSL is not available in my area that it was universeAt this point I'm beginning to get a little annoyed because I had this conversations prior to setting the installation for DSLThe repperceived to tell me that the DSL appointment was cancelled and that she would be setting an appointment for universe installation and that would be for the 18thDisgusted I hung up t

After an electricity outage on Aug28th our TV went on the fritzIt would sporadically pixelate and freezeThe sound would go haywireWe called the number and after a long wait learned that our modem had to be replacedThe soonest they could come was Sept8!
Highly frustrated, we called the Saturday after the outage and got bounced around from clerk to clerkOne promised to transfer us to the Tech deptwho could move up our dateWe figured they were lying, but we hoped they weren'tAfter waiting another half hour, the clerk came back and said the 8th was the earliest dateShe agreed that this was hardly good service(Hard to believe this is the level you get from a first world companyWhen I lived in Indonesia, a poor country by any standard cable was better and service was slow, but not this slow.)
I asked the operator if she considered this service to be good and she hung up on me
Eventually, Sept8th arrivesWe're to get service between and amNo one comesAt 11:am I call, which always means I wait a long time for an operator, and I'm told there was a delayNothing more specificSurely, they should call customers when they're going to miss the appointmentSurely, they should have a clear explanation of exactly what caused the delayNopeThey don't care
I was told at 12:pm that someone would come by the end of business, though they could not say what time business endedHuh??
At 4:pm no one's comeI call yet againWaste time waitingAm told my call matters (hah!)The woman slowly gets round to checking(They move like the Sloth in Zootopia)She can't find the service call which was mentioned by the robo-operator at the start of the call("Are you calling about your scheduled appointment?" "Yep, I am.") Finally a 5:pm, I must hang up to go to an engagementNo one calls back and leaves any message, though they verified the best number to call should we get disconnected
Today, Sept 9, I call customer "service" and wait and waitMy call is abandoned, but I'm not hung up on like I was the previous SatI hold the lineAfter minutes, a man picks up and says I must be transferred to another departmentHe proceeds to drop the callIt could be on purpose or in error, but since this is the PHONE company, you'd think these operators would know how to transfer a call!!!!
Our problem persists with this company that isn't affiliated with the Revdex.com according to the page I was onI have no idea how they have an A- unless the operators spend the day dropping calls and completing bogus positive reviews

At&t is the worst service provider in the householdEvery months they have raised the rates on our already exorbitant cable and internet pricesIn multiple occasions they have wasted days of my time transferring me from one customer service rep to another, each one often more rude than the lastEven the "supervisors" clearly couldn't care less about keeping customersThey've lied, misrepsented their services, and made unauthorized changes to my accountDO NOT DO BUSINESS WITH THEM

At&t has the worst business services everour phone lines keep breaking down and we are with out service for hours which means our clients can not get in touch with us and we can not conduct business, The techs are often late or no show and there is no one to help on the week end

I would give ATT Digital Life half a star if I couldCommunication to resolve issues is difficult and leaves you feeling like you're dealing with smoke and mirrors at every turn...always paying the price without ever resolving the issueAvoid AutoPay with this company

I had cable/internet bundledI had a promotion that expired and my bill skyrocketedI called in to downgrade my servicesI wasn't allowed to
On October 3, 2017, my one year promotion expired with AT&TMy bill increased by $when I received it in the mailI called to see if AT&T would remove the chargesThey refused
I called back the following day to downgrade my service in general, to make it more affordable with just internet and basic cableI was told that I would not be able to make any changes to my package until I had paid the previous month's bill when I lost my promotion, which was $In the mean time, I incurred another $since AT&T would not allow me to downgrade my servicesI called in again only to speak with a manager who said that I could have downgraded my bill despite having the previous month's bill due
I asked if they could at least remove the latest month's charges since I was misinformedShe refused to do soI then told AT&T to cancel my

Have had the same phone number since Yesterday evening I called customer service to find out why my bill had increased for months in a rowLast month, I lost a discountThis month I had a late fee which they waived, however, the technician also deleted my home phone off my uverse serviceHave tried for days to get it reactivatedWhen they turned it back on, the bill went from $to $which I refuse to pay because of their mistake and in order to recover the phone number I have had since 1992, I have to wait days Everytime I call customer service, something like this happensI wish there were alternatives

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had exceptional difficulty with our U-verse installation
We were initially misled about DirectTV's capabilities: namely, that DirectTV is no longer affected by foul weather (microwave frequency reception)However, we later learned that's not true DirectTV can still be interrupted by lightning, etcWe thus installed U-verse in place of DirectTV on our scheduled installation date, and had serviceFor a few hours
Apparently, our installation date got rescheduled for days later, and service was abruptly discontinuedYes, despite physical installation having already occurred, AT&T's computers refused to accept that installation had already happened, and that service should be provided
Despite numerous calls to technical support, and visits by technicians to our residen

I moved out of state 03/12/17, called several days after to cancel service/for to return routerWas told didnt hve In Nov, rcvd collect notice
I moved out of state March 2017, called several days after to cancel service and for me to return routerCustomer service rep informed me I did not have to returne the routerThere was no charge of lease rental, I was hesitant, but the att rep assured meI did not return itemI received a bill from collectionsI called and explained, requested and investigation of call recordingDidnt get a callbackI called again, another rep responded that I have to pay and returnHow is it fair that an att rep is telling customers they do not have to return Itemcosting me 165.39, do you think I want to have to pay, I would have returned the router if I was properly informed, because I ASKEDI should not be responsible for the poor knowledge of the att rep

I'm ATT wireless customer for last years and recently ordered Internet serviceTechnician was scheduled to come on Tuesday 02/27/No one showed up on 27th and when I called ATT the said technician will come on 28thI took off from work and waited whole day but no one showed upI called ATT again on 28th and I was told that technician will come on 29thWhen I called on 29th they told me that I need to reschedule and next available schedule is on Next thursday March 8thI had never experienced this kind of service in pastIn the process I not only lost more than days of holidays but also have to live without internet for daysI just wanted to let you all know that be carefull when you are signing up with ATT for Internet serviceThere is no reliability and no one is ready to take responsiblyAlso customer service call goes to some offshore locationThey don't try to understand your problem and don't care about customer

Advertised "High Speed internet" which is 25MBPS or greater per US standards, but only offered 6MBPS
I took my time to request their package based on advertisingI believe they should provide to me a bundle as advertised, and withdraw their ads publicly

First off-this complaint was recommended to us by an ATT senior tech who told us that unless we do this, no one from ATT will pay attention to our issues or requestsSo here we are!
I started service with ATT wifi on 10/(and what a mistake that was)! The first incompetent tech who came out was probably on his first day on the job, tried to install internet and failedHe had no idea why he could not install internet and told us it was the apartment company's issue and we needed to get the apartment maintenance out ASAP as he claimed it was their issueWe made a big fuss with the apartment company who cut a hole in our wall (which we had to pay to repair), to let us know there were no issues and the ATT guy didn't know what he was doingWe then spent countless hours on hold with outsourced ATT who also had no solutions but to have us wait for another hour window, to yet again send an incompetent tech out (all this time without having any internet connection).Again we waited at h

AT&T promises one thing over the phone but bills something differentDon't trust their promotions and make sure they send something in writingI was told my internet service would decrease from $to $for adding a third bundle (Direct)Never happenedCalled and was told there was no record of the decrease in internet cost but offered to reduce it with slower speedsI asked for a supervisor, was promised would get back to me, but never didPitiful customer serviceTakes forever to get to the appropriate department

IRRITATED Just spent minutes on the phone with a very SWEET lady about my WiFi issuesShe was so nice but I felt like I could have been training her on basic computer usage We walked through all the "basic" troubleshooting issues which I informed her I had already accomplished several times: Restart WiFi, plug in default WiFi infoSomehow this took minutes, lots of back and forth and putting me on hold She then transferred me to a "tech expect" who told me I needed to pay additional to have her services WOW, CLICK!! Hung up so fast I couldn't even time it I will be moving on from ATT

AT&T lied about price on DTV & Internet, stating my bill would not change for yearsAfter a year price doubledNow telling me I have a contract?
Called September to receive information on AT&T internet serviceWas told by the representative they now owned Direct TV and they could bundle my service for a set priceI've been duped before so proceeded to ask times if my price would change and if I could cancel anytimeWas told my price would not change for years on anything and that I could cancel when I wanted
I have the representatives name wrote down and even put the phone on speaker so my wife could hearAgain, I asked times and was given the same answer each time
year later, my price doubledI called in on separate occasions to try and find someone that would help me correct the situation, but everyone told me the same thing and that it was only a year guaranteeIt made it even more difficult that the reps from AT&T couldn't help with DTV questions

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrBack in dec or jan I called in and wanted to downgrade my service to a basic cable bundle and inet promotionThe bundle I agreed to was roughly 83month The rep was very nice and worked with me on setting upThey only were able to come out to fix TV with hour period during work hours which I scheduled around The rep came out and downgraded my service It worked for the remainder of that day and then stopped working I couldn39t take off work and had a lot of things going on and wasn39t able to spend forever on the phone waiting for a rep or schedule during work hours time to take off So from Jan-AprilMay I had no TV service My husband called the rep and she was rude and would not work with us on a solutionShe upped my bill and downgraded my inet in order to fix the servic
Product_Or_Service: Basic cable/Inet

Signed up for service on Aug1st installation 9/7, no call..no show, again 9/So I called supportAfter calls different departments I was told no equipmentWth how you run out of equipmentFinally got service on 9/and new equipment dont workIve spent countless hours on phone with supportThats another issue in itselfAt&t sucks ***I will go back to cableIm in Houston, run use Xfinity or stream serviceNo At&T run run runIm cancelling as we speak

This is my second letter to the Revdex.comI filed a complaint on Aug.11,2017,and the Revdex.com notified AT&T of the letter, and at&t got back with me and we talked about the problem I have with them, and was told that my bill was fine, that I only owed centsThat they would restore my servicesNow I get up to go to work today and my phone/internet/tv is disconnected again
I call at&t to find out why they disconnected me again, was told the computer shut me off, that the system thinks I owe This isn't the case, I am owed 447.,that I owe centsAfter an hour of trying to find the right person to talk to at at&t I get my services restored, and I was told yet again that I only owe
I am complaining to the Revdex.com about this againI am very unhappy with AT&T right now, I wish they would straiten my bill out once and for all, and quit shutting off my services over the credit they owe me
Product_Or_Service: Samsung /S7/
Account_Number: ***

In February, we switched our calling plan from a 2GB shared with rollover to a 5GB shared plan The representative explicitly told us (multiple times) our monthly fee would not go up with the change in data plan because of $credit with auto-payment Our conversation was with Jason on Feb 25th However, the next monthly bill went upWhen my husband called to follow up, they told us it's just this month because of the adjustment However, months later it still did not go back to our original payment amount I called to follow up and AT&T representative Robert would never really answer my question of "why is our monthly fee is still higher than before and not the same fee that we were told it would be when we switched plans?" He simply tried to up sell Direct TV service insteadHe even lied to me that there was no record of my husband calling previously I asked Robert to retrieve the phone recording from the initial plan change conversation but he indicated those were for training purpose only After being on the phone for hr min he finally said he could offer us a $credit, just to get me off the phoneHe didn't resolve our issue nor offer an apologyWe are worn out dealing with AT&T's shoddy customer service; they are always long, unproductive conversations and the company does not take responsibility for their advertisements I'm not sure how they get by running a business like this

*** must be the Company from *** We ordered business landlines and cell phone service Their system keeps dropping our Installation dates and saying work was completed over a month ago, even after I have called times and re-established the installation date
Operators take FOREVER to get on the line, and then can't help and roll you to an automated number that also takes FOREVER to connect you to someone who can't help you
This company is wretched to deal with, and I wish we had another option here in Alabama