AT&T

Service Type: Residential ServiceAccount: XXX-XXX-XXXX customer code 500Account: XXX-XXX-XXXX customer code 500Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About weeks ago I rcvd a automated billing msg from At/T landline deptfor a phone number XXX-XXX-XXXX customer code this is not my home numberI have had my home number for about yrs, use it only for my security systemI travel and use my cell onlyI thought it was odd that there was a msg on my phone for another #I called At/t and spoke with a repI explained my concernAfter several holds he returned to the phone citing that he saw nothing on my acct, under the correct phone number , disregard the callThen this weekend I checked my acct balance which was But was notified by some one else my home number was disconnectedI phoned A/tt who confirmed that on 8/15/there was phone number change internally by At with out any pymnt info

I hope that this is going to be my last complain about *** internet/service, repair and customer serviceWe did not have internet signal since the night of February 26th.That means, we don't internet, no TV, no phone service no video camera alarmWe called and make an appointment for someone to fix itMy husband missed work so he can wait for the repair technicianOur appointment was 8am-He waited and waited, no phone call, no textNext thing he got was a text that said that it was fixedHow they fixed it? Nobody knows but, they didn't come in to our house not our backyard nothingAnd guess what, we still didn't have serviceSo we called again to make appointment, its 8am-againThe technician came at at last around The problem is, the minute my husband open the door the technician was already rude and mean to himHe still let the technician go to our bedroom where the modem isThe immediately said in a very rude way that we have to move our bed co'z he th

How does this company have an A+? It has negative and positive reviews! Has anyone used their phone support? It is awful At&t has the worst support of any service provider I have ever used It's not that their employees don't know what they are doing It's that the company is so unorganized and working in separate silos they cannot communicate departmentally I finally canceled my uverse and cell phone accounts because I was sick and tired of dealing with their sales and tech support My bills were constantly changing and my service was unreliable, at best Somehow my mother's cellular account ended up in my At&t portal even though our accounts were not tied together in any way except we shared the same last name We don't even live in the same city At&t could not separate our accounts! They couldn't even tell me why it happened So, I switched to T-Mobile for cellular and At&t business for Internet I had to use At&t because I don't have any other options! Help! We need more Internet service providers in Indianapolis!!! As for T-Mobile's cellular coverage, it may not be as good but my bill is exactly the same every month I haven't had to call them to complain because their is nothing to complain about That's all I want An honest service with an honest bill At&t does not provide that I don't care if they come out with time travel I will never go back They are too big and have gobbled up too many companies which has caused complete dysfunction from an organizational perspective I wish we had more options in the US It's sad Our Internet, cellular, and TV services are sad due to the lack of options All these complaints fall on deaf ears and I know this review is a waste of time

Overcharged for TV channels that I did not order in the amount of $47.49.Two payments that the company put into an incorrect account have not been credited to my existing account in the total amount of $240.00.Monthly late fees of $per month since September

We decided to switch from AT&T for our phone, cable, and Internet to *** We were told to cancel our services with AT&T days before *** was to be installedWe called on a Tuesday to cancel AT&T on Thursday so our *** could be installed on SaturdayThe woman on the phone said we could have our service cut off on Saturday and there would be no problemsWe said it had to be days before the new service was to be installedShe said we would be fineSaturday morning we got a text that the service person would be at our house between 8_amWhen came and went we called the service people and they said our order was canceledWe have now spent hrs on the phone trying to get our service back on and the best AT&T said they can do is Sat, Nov 26, one week laterThis is unacceptable!

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrI started with Direct TV in January of They assured me that my *** would remain the same for yearsMy monthly *** is supposed to be 84.00monthThey guaranteed me that my *** would remain the same for yearsIt is going on months and they still have not got my *** wrightI have been more than patient with themThis is pretty much negligenceI have paid them every amount that was on the *** and never missed a paymentThey always assure me that the next *** *** be correctI am considering my options
Product_Or_Service: Direct TV
Account_Number: XXXXXXXXX

Terrible customer service after years as an at&t customer will be cancelingordered an Apple Watch and was not satisfied so tried to return it the day I received it was told that I would have to $to return it which was a blatant lie to make me keep the watch because you have days to return at a restocking fee of dollars but now that I was lied to and over the days now I'm forced to keep itwas also told that I do not qualify for the buy one get one iPhone offer which was also information that loyalty supposedly fixed for me so I drove to at&t to be told that loyalty was wrong and couldn't qualify me for that promotionSo they fixed information by giving me more information and a wasted drive at&tdont waste your money on AT&T who lies to customers so they can make money off of them

Three years ago when we first got At&t we set up different appointments to have service connectedAll times no one showed up called or emailed to say they were not comingNow years later we moved to a new address and wanted to continue our serviceGot everything set up made appointment, once again no one shows up and there was no call or email to let us knowI call sms get the run around for almost an hour then was told they would be calling me back, no one ever calledNext day I call back to cancel service and after telling all my info again because it's never saved the representative said he would call back and never did againWe have now finally cancelled service but I really want someone to be held accountable for treating customers this way

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On January 2016, AT&T offered bundled-service which included UVerse + DirectTV + AT&T (internet, cable TV, and telephone service)I agreedAfter digging my lawn, changing cables and days of NO service for internet, AT&T determined they "did not offer UVerse" for our residential areaAfter another days of NO internet service, where my personal business suffered; I told AT&T to cancel UVerse (since it was not available in my area) and ONLY leave the telephone and cable TV service
On February 2016, I continued to have interruption in internet serviceOn February 11, 2016, I cancelled AT&T telephone and internet serviceI switched to ComCast for internetI opted to keep ONLY Direct TV (under AT&T) for cable TV - this was the ONLY service kept
AT&T has continued to send me bills for intern

Our internet provided by AT&T has been out since Friday 09/29/We called AT&T and three technicians respondedStill no internet and being charged
On 9/29/17, our internet went out spontaneouslyWe called AT&T and they asked us to unplug the router and attempted to do diagnostic work over the phoneHowever, the issue was not resolved so they said they would send a technician to investigateThe technician arrived at approximately 1:p.m.and looked at the device, the telephone and Ethernet cable and said the issue is not inside the home but with the lines outsideThe line he needed access to is in a neighbor's yard and the neighbor was not homeThat technician dispatched a truck with a bucket lift to access the linesThe truck arrived with two new technicians who examined the lines from the poles to the outside of my residence and determined the line needed to be replacedAt approximately 7:p.mI received a phone call stating my internet should be workingI arrived hom

I was with AT&T for years and watched it deteriorate to one of the most unscrupulous organizations to ever plague our societyAT&T overwhelmed me with billing and service errors, deceitful sales reps, unprofessional and amazingly rude account reps, and an all-around unsatisfactory consumer experience that drove me to seek services elsewhereHow they've managed to escape regulatory oversight and penalties is simply stunning

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Months ago, my wife and I decided to have land line installedSet up with AT&TWhen rep came to install he said he would notWe already had Internet with att and should be shared line he saidNot installedI called att to straighten out the this confusion and combine to shared line and have installedAfter too many calls and too much time on the phone, I told the last rep on the phone to forget it.....we would not buy their phone service
We got billed for the phone and have had several "overdue bill" noticesI called and talked to a billing rep after a few of these bills and he said he had everything cancelled out and We would not get any more billsToday We got another and this one today is basically saying our credit rating could be adversely affected by not paying this as they

I was customer of AT&T (internet) and Direct TV, these were bundled and billing/ payments were handled by AT&TAfter cancelling services with AT&T and Direct TV May 25, I have issue with how AT&T handled my account/ billsMy AT&T account number is XXX XXXXXX and my Direct TV account is XXXXXX XX
I returned all equipment to AT&T and Direct TV as requested and paid my final bill $(not sure why was it more that my monthly payment of $but I paid it just to be over and done), In the middle of July I received new bill for AT&T and Direct TV services as my account still being active
I called AT&T and resolved this issue I was advised that my balance with AT&T is $12.87, I was suppose to receive updated bill, nothing like that happenI was than sent to DIRECT TV to resolve the issue of my account still being billed and I was able to resolve it with representative, charges for the time from cancellations were waved and I did receive NEW BILL from DRIECT TV of $4,

Service was ordered for High Speed InternetAn Arris modem was received from AT&TThe shipped package did not contain the power cordOn numerous calls to AT&T I was told that they would have to do another credit checkThat my order was canceledThe Service Reps (***) have become unpleasant with resolving my issueIf they are not willing to honor my credit inquiry that they made weeks, I request that they remove the inquiry from my credit file before running another inquiry
I currently possess the equipment that they sent to my new address for service with new accountI was told today that since I opened this package that I have to send it back A return shipping label was not offered and I do not know where to ship it too
All I ask is that AT&T honor my original agreed upon order of HSI at $per month plus tax and send the remaining power cord and self install kit
Product_Or_Service: High Speed Internet /UVerse
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They have continually lied about the amount of my billThe supervisors are equally worse than the service I am providedThe last supervisor I talked to was rude and did not assist to resolve my issue at allAll the promotions that I was promised was never full filledNow that they have combined wit Direct TV they have impacted their business as wellI had Direct TV for over years, but now since they have joined with AT&T they are no longer are a good quality businessAT&T are the worse business I have ever witnessedBeen having issues since July of Very upset!!!

I setup service over the phone for home internet with AT&TI received a package with wires in itI called to make arrangements for the modem to be sentAnother no showSo I cancelled the service on March 26,Before service was setup I had to pay $I requested a refund upon cancellationIt is May,and I still have not received my refundI have called many times and have talked with many representativesThey told me my refund is coming by mail and will take weeksThen they told me refund checks are mailed out weeks after the billing cycleThen they told me they will reverse it back to my credit cardThat was weeks agoI still haven't received my refundI called today and was transferred as usualI was told that a check for $was sent outSo I explained everything all over againThen, I was transferred againI was on hold for over minutes, then they hung up
Product_Or_Service: Home Internet
Order_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I have been with AT&T/DirecTV for over years nowEvery single month they bill me more than I am supposed to payI spend an average of 1/hours per month trying to straighten my bill out every single month for the past two yearsThey assured me that they will make a correction And next month the bill will be correctNext month comes and the bill is $or more per month then they tell me it should beThis happens month after month after month after month over two years now and like I said, averaging an hour and a half a phone call with AT&T customer service every single month
This needs to stop! Please please please help and get these guys on the right track!

AT&T promised a $reward card after acquiring services, but now AT&T will not honor their contract and refuses to send me a reward card
I decided to sifor AT&T U-verse and Directv services in January when AT&T offered a $Visa reward card for purchasing their service After acquiring AT&T service, and filing for my reward through their reward center website, I never received my $
In March I inquired about my reward card and was assured by AT&T reward center customer service that the card was indeed on its way
In April I inquired AT&T again about the status of my reward card and was redirected to Directv, and then once again was redirected to AT&T both of whom kept giving me the runaround and said it was either companies problem to fulfill the reward card Exasperated from a hour back and forth phone conversation I ended the call
In May I used the customer service chat function and was once again directed to try Directv to fulfill my reward
In Ju

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I have been an AT&T customer for over yearsSadly, I must tell you that the quality of your customer service has gotten so bad that I will be transitioning my phone and TV services to other service providersI currently have Direct TV and had wanted to change to uverse TV I am attaching a PDF of the chart I had with your representatives on Nov .As you will see when you read the transcript, I was switched from person to person multiple times, You will also see that I specifically stated that I had TVsI was given a quote of $per month with a $gift cardThe installation was scheduled for Saturday, Dec Today, I wanted to confirm this so I checked my AT&T app When I checked, I saw that the order was only for TvsI went back on line and started a chat to add another recei

I am having an issue with a returned phone I returned to AT&T after the "Next" plan upgrade I didI received a text message reminding me that my phone must be returned to AT&T by 11/(times)I returned my phone using the provided return shipping label I received upon purchasing my new iPhone - Tracking#This was returned on October 31st and received by a return agent on 11/1/I received an email later stating I was receiving something from ATT via FedExKnowing I had not ordered anything, I called and spoke with a representative who advised that my phone was received and being processed, and nothing needed to be done furtherShe advised that what I was receiving in the mail was the "SIM Card" from the phone I had returnedLater I received my phone via FedExI again called and was advised it was a mistake and that I was approved to return the phone however, I would now need to return the phone myself and use a method with a tracking number, I then needed to call customer service back to advise of the tracking number, so they would have a recordI did this and returned the phone using USPS Tracking#After several days I noticed that my package said that tracking was unavailable on my package after 12/12/when the shipment was supposed to be deliveredI started a chat and was advised by the rep that my package was not delivered and to contact USPSI did thisA few more days went by and I reached back out to AT&T to see if maybe they had received the "missing" shipmentI was surprised when the rep advised they had received the shipment and that it was being processed accordingly and everything was goodHe granted me a payment extension so that my account would stay currentToday, 1/I received the phone back in my possessionThis time I called customer service and was advised several things - first, that I was past the date and the phone was mine to keepWhen I argued this, I was told I needed to return the phone and provided a new return labelWhen I disputed the charges, they advised that they need to discuss with a managerI was advised the date of 11/4/that I was texted (times) was past the return window for my phoneAWhy was I provided this date multiple timesBWhy did you advise me to return the phone a second time if it's past the dateCWhy are you not helping me when I am obviously trying to get you back my phone?
The rep came back and said that they're working with their billing/collections department to ensure my phone payment would not send my account into delinquency but that I would have to make my payment of $by 1/11, then the date changed to 1/7, then on my portal it says 1/I am unsure when this payment is truly due, but I will make the payment on 1/to be sureI am returning the phone 1/using the new UPS tracking #I requested my call and chat records from a lady Mandy who advised I would need to chat to get thisI chatted with Jacob who told me they didn't existI am very upset with the customer service, the run around, the misinformation, and more than anything the breach of contact with the 11/date being an "incorrect date that was past my return window"What should have been done to resolve my issue, is receiving should have checked notes on my account like the note in my box requested, as well as the tracking number should have been flagged for a late return approval, hence why I called back to provide PER AT&T requestWhat I would have liked to happen the 3rd return would be I return using the provided return label, called back once the initial scan by UPS was completed and offered a credit right then and thereWhether they keep the phone or return it back to me a 3rd time would be on AT&T