AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have been without internet for days at this pointI have contacted AT&T a total of times without any resolutionI had an appointment set up for a Saturday, only to have the tech not show up or callI then called again to have a new appointment set up and the tech again didn't show up on MondayThe tech listed that we were not home and the time that he entered it was at I was definitely home at this time as I left work early to make sure I was here for the 1600-time windowI called again on Monday and setup a new appointment for TuesdayFinally a tech came out and let us know it was an outside line issueHe stated he put in a helper ticket and that someone should be out the next day to fix whatever line issues there wereThursday, still not internetAt this point it's been

On 3/20/I called AT&T to see what their rates were in that I was looking to pay less since my funds are very limitedI told them I had AT&T with a 3rd party which is ACNIt appeared to be a better deal so I took itI spoke to *** of AT&T on 3/& he gave me order No.***The same day, I then called ACN & they gave me a better deal to which I agreed toI immediately called 3/21/to cancel my order several times but looks like it's fallen on deaf earsThey didn't give me a # so I insisted to better trackThe cancellation # I was given is: No.***I also called 3/23/to make sure it was canceledIn addition I received an email on 3/20/regarding the cancellationThis is what they said"Hello, ***Thank you for your recent orderYour order no *** IMPORTANT: Unfortunately, based on the information you provided, we are unable to process your request for Consumer''s Choice Plus and Elite DSL (Up to Mbps) and it has been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
I have tried to correct my billing issue on three separate occasions by contacting att.com/mysupport, called and visited a local ATT Store and spoke to a manager all with no resolution
BILLING ISSUE: I AM BEING CHARGED FOR NFL CHANNEL I NEVER REQUESTED
On August 1, at 8:59am I called AT&T to complain about being charged for NFL billing of $(six payments) I did not ask for the NFL TV service and I want it removed from my billing Spoke to NFL specialist ***, then *** (NFL) of ATT Chat interaction Chat was with *** (copy of chat attached) I was assured in writing that the charges will be reversed
On August 26, 2018, I paid by credit card the month amount of $(bank confirmed payment on September 2, 2018) Called October 3, at 10:09am, I am s

I recently relocated to the San Francisco area for workMy service here is beyond horrible, I have contacted ATT about the matter and there answer was that there was not much they could doSo do to the reply that was given to me I requested my bill be adjust in some kinda way considering I was not getting the full service I was paying forAfter my request the agent informed me that they could not give me any kind of credit or adjust to my account until the bill cycle closed outI have attempted to get my credit now on numerous occasions yet have not been successfulThis morning(07/26/2017) I was trying once again to get my credit and it's no surprise I got nowhere with themI attempted calling but of course the call was dropped; so I went ahead and got on with the chat option and was this the most frustrating experience of my lifeThey acted completely clueless and uninterested on my matter, they kept transferring me to "right department" because turns out every department I was

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint is about my mothers phone and internet service She has phone and internet service with ATT I called on approximately 11-7-to discuss my moms service her promotion was going to end Her current bill for both internet and phone was around dollars after taxes The person I spoke with told me that her promotion was going to end and that her bill was going to go up unless I upgraded her internet speed to megs She currently had around He assured me that her bill would not go up and would even be cheaper with the faster internet He said the call quality would be improved as well I told him if he was sure that her bill would not go up He assured me it would stay the same or even cheaper for faster internet He told me with the new promotion the bill would be

Extremely upset doesn't begin to describe how I feel about these peopleAnd I wasn't sure where to leave the review because it involves Uverse, Direct TV and the Sunday TicketI used the Sunday Ticket last season and to be honest we were not completely satisfied with the service thenWhat they fail to mention in the fine print is that you can only login and access the service ONE screen at timeThere were of us that spent weeks fighting over who would get to use it and whenWe had to perfectly time it so that when one game was ending, that person would log off and allow the next person to use the serviceFast forward to this seasonWe had a family chat and decided to purchase it again so that we could watch black out games even if it meant that two of us would go without for a weekWe logged on to the exact same account that we'd used last season and made the purchase; the EXACT same accountCome to find out that instead of reupping the sunday ticket, somehow GAME DAY PASS received the $that was meant to pay for the Sunday ticket even though we were logged onto our Sunday Ticket accountWhy is this a problem? I have never used GAME DAY PASS, NEVER had an account with them, and according to the lady on the phone, SUNDAY TICKET has no access to GAME DAY PASSTherefore nothing could be done to refund me the money spent on the GAME DAY PASS, which somehow gained access to my sunday ticket account to receive the purchase in the first placeI then quizzed her as to why the SUNDAY TICKET service website would allow for another company, alleged, that she claims she has no access to, to take funds from customers on a website that was specifically denoted for just the SUNDAY TICKET and not GAME DAY PASSHer response: I have no ideaSo now that $is lost because of course I cannot find a working number for GAME DAY PASS to refund the money (but I WILL BE DISPUTING THE CHARGE TO RECOUP THE FUNDS) and we are still without the Sunday TicketAgain let me reiterate my concern, how is it possible that we could logon to our Sunday Ticket account, make a purchase for the sunday ticket on that same account and yet somehow end up with game day pass instead? And she admitted on the phone that the day we supposedly purchased the Sunday ticket was the first day the Sunday Ticket was made available and the purchase should have been made accordinglyI'm all for paying for things that you want but I am beyond tired of the shady crap that these powerhouse companies utilize to manipulate the customer out of hard earned cashThis is UNACCEPTABLEIf it was possible to give no stars I would$may seem like a little but its $now lost because NFL Sunday Ticket can't help me recoup the money and GAME DAY PASS has managed to hide accessible phones on their websiteSo thank youI informed the poor woman on the phone that satisfaction isn't even a question or concern at this time because none of those things apply to her service provided

When I signed up for AT&T U-verse it included a $Visa gift card and a $Visa gift cardI received the $but not the $Visa cardWhen I called AT&T's rewards center they simply said they are not responsible for lost or stolen cardsThat my card was activated and used at a retail storeWhen checking AT&T's customer care site, this issue has happened to many peopleI asked for a credit of $on my account but AT&T said that their rewards center is a separate division and I have to call them
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had my internet service changed to uverse in Febof when they offered me a new promotion of $for months When they came to install the Uverse they did not disconnect my regular internet service until several days laterWhen they disconnected the regular internet they disconnected the uverse that they offeredWhen they came back out to put new work order in they took away my promotion but did not tell meIn the meantime months went by and I received no billI had to call and when I did my bill was months past due and I had to pay bill onlineI paid the bill with a higher price thinking "ok this is bc bill is months past due" Well another month came by and still no bill in mailI called again with a higher billI paid it as well and demanded one be sent by postal mail

I have telephone service ONLY with AT&T but since January I have been receiving larger than billsWhen I call about the charges I am told I multiple services through AT&T but I don'tI have had service reps correct my billing to around $or $about or times with confirmation numbers and letters by mail but I have never seen the change to my billI did receive a credit on one bill but after that the bill went right back to $

Horrendous customer serviceMost of the service reps are located overseas and don't speak great EnglishNever encountered a group of inept, unprofessional and unaccountable everRegardless none of their reps and/or supervisors are empowered to do anythingThey must be paid pennies on the dollar for apologizing with any dialogue you have with themBiggest mistake switching from Verizon who had superior customer serviceCorporate suits in the USA who are unreachable collect their money and leave these foreigners to deal with customersI'm running for the hills when my contract is upThis company is*** human waste

Service Type: Residential ServiceAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had so many issues with AT&T recently- with all of my services through them
Most recently- the Multi-Device protection plan for $was added to my account without my knowledge or approval so now I am being billed for an unexpected $Not okay
In addition, I am being billed for my DirecTV 'genie' equipmentI suspended my service through January to give my new apartment complex time to decide where they stand on DirecTVWhen suspending, I was told that it would basically extend my contract, but that nothing else would be impactedI never received a notice to return, return boxes, or return instructionsI had no idea I needed to return them, as we were just going to reactivate and use the same equipment in JanuaryNow I am being bi

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered internet service from At&TThey were to send me a router to install myselfThe router never showed upI called them to advise them it never cameThey said they would send a service man to install one for me the next dayHe came and installed it, and it worked fineWhen I received my second bill there was an extra $on the billI called them to see whyThey said it was for a Gateway router that had not been returnedI explained that I had never received the routerThey said the charge would be removed the following billing cycle to pay the monthly amount due in a bill cycleI received my next bill and the charges were still thereI called them again to ask they be removed and they said they wouldMy August bill came and it shows $past due amountMy internet se

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed request for ATT to port my service to Comcast, ATT advised that my service had to remain active during the porting process but stated I would not be charged during the porting processAfter numerous calls and months of repeated calls my service has still not been ported and now I am getting collection calls despite the ATT customer service representatives seeing my calls for porting and request to Att billing deptto credit my account due to this being a porting issue

Directv promised to deliver me phone,internet,cable on Aug 16, However, they rescheduled the appointment to install phone and internet on Aug 21,between hours of 8-12noon However they never showed up between those hoursnow they have promised to come Aug 23, 2017, between those hours

I ordered a phone and it was hand delivered by a strange man insisting I let him inHe wouldn't leave the phone, which I paid for with meATT has partnered with a company called ENJOYI didn't want the set up they were providing and I made that clear when I ordered the $phone ATT says they can't cancel the order, I don't have the phone and I have spoken to different customer service repsI just don't know what to doDoes ATT really think its appropriate to have a stranger insist on entering your homeI am beyond frustrated and plan on switching service providers as soon as possibleThis is the third scam that ATT has been part of in the last yearThe customer service is terrible and at the moment I paid for a phone I don't have

bill responsibility transfer is not allowed
Product_Or_Service: att internet
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
To whom it may concern,
On 06/06/at approximately hours, I called AT&T and spoke with customer service representative *** *** quoted me $79/month for the next year for my U-verse services (t.vand internet; no change in service) Also, he issued me a $credit that would be applied to my next bill since the previous bill that I had paid was over that amount (paid approximately $for the month for the U-verse services)
On my next bill that I received, I noticed that my U-verse services were still listed at the higher amount and not at $79/month I called AT&T and spoke with representative Oden at approximately hours on 06/26/ After explaining the situation and stating that my bill needed to be lowered $to reflect the $79/month, she stated that sh

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXX XAccount: XXX-XXX-XXXX-XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a contract for year with ATT $40/month for local call only...no long distance, no internet..." JUST A LOCAL CALL ONLY "I HAVE NO LATE at all
Around months ago...I have new year contract with ATT with option
1- $each month with Free Tablet
2- $each month with no tableI took the second option for $25/month for local only
I CALL and talk time the ATT managerand They "CONFIRMED ME" my bill balance was ...ZERO
PLEASE REVIEW MY LAST CALL TO ATT THIS IS TRAP AND REAL SCAM
Now I receved the bill 'LATE FEE...$180/MONTH FOR LOCAL ONLY'
This is a hide fee....$180/month for LOCAL phone call onlythis is a real scam
$180/MONTH FOR LOCAL CALL ONLY.....NO LONG DISTANCE...NO INTERNET....THIS IS A SCAM
Product_Or_Service: local pho

My issue with AT&T is that I feel their billing service is unfairI switched from AT&T from Xfinity thinking that their service would be better, so far it's mediocre my signal keeps getting lost but that's not the issue
The issue is the bill, I started service on Octof this year and yesterday day I received a bill that's due on the 23rd of this month, which is ridiculous considering that I was lied to by AT&T sales department that basically told me what I wanted to hear
I shouldn't have to paid a full bill if the service hasn't been installed for not even weeks, I strongly feel AT&T are ripping off customers that way and need to answer for this
I can even see if it was a pro-rated amount but the full amount? Absolutely notI seek fairness from AT&T and so should others
Product_Or_Service: Uverse TV and Internet
Account_Number: ***

I wish I had a choice, but they are the only option for a wired landline for my fire alarms I have been trying to access my account online, but there is already a profile set up I did not have the password so I had to call They went through a series of questions because I did not have my full account number I did not have it because they do not send paper bills So, I had paper bills sent and got my account number They still won't let me do anything without the pass code or security questionsI asked for a supervisor, but the supervisor did not call back as promised Also, I have to call back every year to renew my contract or the prices double or more However, every time I call, I go through this security mess Then, when they finally let me renew the contract, they take over an hour to do it It is a complete waste of my life and I wish there was another option