AT&T

I moved out of state 03/12/17, called several days after to cancel service/for to return routerWas told didnt hve In Nov, rcvd collect notice
I moved out of state March 2017, called several days after to cancel service and for me to return routerCustomer service rep informed me I did not have to returne the routerThere was no charge of lease rental, I was hesitant, but the att rep assured meI did not return itemI received a bill from collectionsI called and explained, requested and investigation of call recordingDidnt get a callbackI called again, another rep responded that I have to pay and returnHow is it fair that an att rep is telling customers they do not have to return Itemcosting me 165.39, do you think I want to have to pay, I would have returned the router if I was properly informed, because I ASKEDI should not be responsible for the poor knowledge of the att rep

AT&T promised a $rebate for signing up for a bundle, but I received only $
Four total promises were made:
- No activation fee for wireless I was charged an activation fee and had to call several times to have it reversed
- No activation fee for uverse I was charged an activation fee and had to call several times to have it reversed
- $rebate for signing up for internet, cell and TV Only received $
- 50% off phone purchase as a credit to my installment plan, and that I can cancel the internet and TV service after one year and the credit will continue until the plan is paid off (years) To date I am receiving this credit, but based on my experience with the other three items I am worried that AT&T will cancel the credit when I cancel the service
Product_Or_Service: ATT wirelessinternet, uverse
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just started with ***I got Internet, Mobile Phones, and CableMy issue with this company is the advertisementI got the cable, internet and wireless phones in a bundleThey did not promise what they had advertisedThe bills are coming too highWhen I try to reach customer service nobody can help meWhen I tell the issues they can't help me

I signed up for ATT U verse with internet on 7/3/with an installation date of 7/7/We were told that we are getting $visa gift cards, day money back guarantee, 1st receiver free and $10/month for all additional receivers and no installation/receiver feesWe were originally quoted $for receivers, internetand Ufamily*** (sales agent)
In the process of signing up he noticed we only had one TV at the timeSince we had the day money back guarantee he told us to start with DVRIf we like it call before the days is up and add the second DVR for $10/month and no additional fees (installation/receiver)I called to have the 2nd receiver add, which was installed on 8/3/When it was added the lady informed me that there was going to be a and 49$ charge for the additionI explained to her what *** statedShe told me that she is unable to waive the charges at her levelShe told me to call back once the bill is generated to have them lo

I have placed many chats and called your office multiple times in reference to me receiving emails stating that I need to return all equipmentSummary of what led me to file a complaint: I placed a moving request on July 29, via online with Chat repAT&T technician came out on August 4, stated equipment needs updatedHe removed ALL old equipment (total), took old equipment to his truck and replaced with ALL new equipment (total)I have email correspondence with the technician supervisor that will be willing to speak to AT&T to get resolvedHowever, I keep receiving email reminders that I need to return equipment and now I have received an equipment chargesI do not know what to doI do not have any old equipmentNot one wireThis issue has become the biggest inconvenience within my moving to my new home

IRRITATED Just spent minutes on the phone with a very SWEET lady about my WiFi issuesShe was so nice but I felt like I could have been training her on basic computer usage We walked through all the "basic" troubleshooting issues which I informed her I had already accomplished several times: Restart WiFi, plug in default WiFi infoSomehow this took minutes, lots of back and forth and putting me on hold She then transferred me to a "tech expect" who told me I needed to pay additional to have her services WOW, CLICK!! Hung up so fast I couldn't even time it I will be moving on from ATT

After an electricity outage on Aug28th our TV went on the fritzIt would sporadically pixelate and freezeThe sound would go haywireWe called the number and after a long wait learned that our modem had to be replacedThe soonest they could come was Sept8!
Highly frustrated, we called the Saturday after the outage and got bounced around from clerk to clerkOne promised to transfer us to the Tech deptwho could move up our dateWe figured they were lying, but we hoped they weren'tAfter waiting another half hour, the clerk came back and said the 8th was the earliest dateShe agreed that this was hardly good service(Hard to believe this is the level you get from a first world companyWhen I lived in Indonesia, a poor country by any standard cable was better and service was slow, but not this slow.)
I asked the operator if she considered this service to be good and she hung up on me
Eventually, Sept8th arrivesWe're to get service between and amNo one comesAt 11:am I call, which always means I wait a long time for an operator, and I'm told there was a delayNothing more specificSurely, they should call customers when they're going to miss the appointmentSurely, they should have a clear explanation of exactly what caused the delayNopeThey don't care
I was told at 12:pm that someone would come by the end of business, though they could not say what time business endedHuh??
At 4:pm no one's comeI call yet againWaste time waitingAm told my call matters (hah!)The woman slowly gets round to checking(They move like the Sloth in Zootopia)She can't find the service call which was mentioned by the robo-operator at the start of the call("Are you calling about your scheduled appointment?" "Yep, I am.") Finally a 5:pm, I must hang up to go to an engagementNo one calls back and leaves any message, though they verified the best number to call should we get disconnected
Today, Sept 9, I call customer "service" and wait and waitMy call is abandoned, but I'm not hung up on like I was the previous SatI hold the lineAfter minutes, a man picks up and says I must be transferred to another departmentHe proceeds to drop the callIt could be on purpose or in error, but since this is the PHONE company, you'd think these operators would know how to transfer a call!!!!
Our problem persists with this company that isn't affiliated with the Revdex.com according to the page I was onI have no idea how they have an A- unless the operators spend the day dropping calls and completing bogus positive reviews

After accepting a promotional offer to reduce my bill the amount I was told I would be charged was around for all of my services
The offer did not go thru as promised to charge my account around for all services the next month my bill was and no one could explain why I called again and was given a credit until they could figure it out and I would get a call from a supervisor after 4: Never happened and this is the second time this was promised I was speaking with the *** call center I have no idea what is going on

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had AT&T U-verse for phone/voice and internet
After at least eight very unsatisfactory months of either losing my internet connectivity or having phone calls on my land line dropped, I made the decision to have an analog (old fashioned) line installed and have the U-verse voice cancelled
Now, I am paying $12-per month more for my U-Verse internet
I am also paying more for my analog phone land line
When the installation technician was out to my house yesterday to install the new analog phone line, he could not find a phone jack in my house that worked and when he went up into my attic to discern the phone wiring problem, there were so many "pieces of line" and no ability to hook into an existing line that he recommended I use the standing U-Verse phone outlet to connect my ana

Advertised "High Speed internet" which is 25MBPS or greater per US standards, but only offered 6MBPS
I took my time to request their package based on advertisingI believe they should provide to me a bundle as advertised, and withdraw their ads publicly

In recent years I have terminated service obtained through AT&T one at a time until I have only DSL internet The DSL internet has worked less than half the time for months I have had *** cell service for several years with no problem but my older iphone died and I wanted another ***'s only deal was bogo and I didn;t want an extra phone or line so, against my better judgement I took the AT&T deal at *** In the end, it will cost me FAR more than paying full price for the phone The monthly cost is $more than I was quotedI was told I could cancel within days but it turns out that that rule applies only when you dont have a financing agreement, which of course the "deal" isAT&T has NO customer service I have not been able to set up an online account in spite of spending more than hours online, in chat & on phone calls Every phone call is ultimately disconnected No one from AT&T has EVER called me back even though the phone number is obviously right in front of them(Even Walmart calls back if the customer service call drops which happens often when you have the misfortunate of having AT&T cellular) I went into an AT&T store today (2nd time, in addition to the hours on chat & phone) and after spending almost an hour there was told that I can't have an online account unless I download the app, I don't want the app no one has told me that in all the hours I have wasted on this Kendrick, the rep in the store rolled his eyes at me when I said I didn't want to down load the app another older couple was in the store and had waited a very long time because their account couldnt be activated My conclusion from all of this is that AT&T is intentionally trying to drive away older customers while taking advantage of them with these misleading "deals" for phones Apparently their new customer service training is to tell all their reps to say "I am xxx and I can help you with this" even when they can't and then to disconnect the call when they get tired of pretending

ATT trucks dug a hole in my yard weeks ago, dug a hole in a neighbors yard weeks ago, worked on the hole for weeks and left it alone for the last weekduring the work I noticed my yard going brownCome to find out, when they staked off the hole, they severed a sprinkler pipeSo now my yard is brown, my water bill is running through the roof cus of the open pipe AND their promise to fix the pipe after notifying them has yet to happenI notified the workers about 7-days ago of the broken pipe and broken promises followedI called ATT and was hung up on, transferred around, transferred to DirectTV only to be told no one can help me cus I don't have an ATT accountI did not initiate the work as all my home's services were working fineAll I see is the work being done and no resolutionThere has been workers at that sight at least times digging and damaging my yard over the past year without any ask other than a threat for suit if I didn't cut the bushes away from the box

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrBack in dec or jan I called in and wanted to downgrade my service to a basic cable bundle and inet promotionThe bundle I agreed to was roughly 83month The rep was very nice and worked with me on setting upThey only were able to come out to fix TV with hour period during work hours which I scheduled around The rep came out and downgraded my service It worked for the remainder of that day and then stopped working I couldn39t take off work and had a lot of things going on and wasn39t able to spend forever on the phone waiting for a rep or schedule during work hours time to take off So from Jan-AprilMay I had no TV service My husband called the rep and she was rude and would not work with us on a solutionShe upped my bill and downgraded my inet in order to fix the servic
Product_Or_Service: Basic cable/Inet

This company is a nightmareI have canceled DIRECTV and AT&T services They have billed me again this month I have called timesI have been assured that accounts have been canceled to get billed again two months later I have canceled my credit card so the automatic payments would stopUnfortunately chase a allows automatic payments to come through days after you canceled the credit cardThey are back againI finally had to notify my credit card company to not except charges from them anymore and they attempted to charge me again this month Help

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer of AT & T for many yearsRecently, my monthly base price
for Internet went up from $to $I chatted online about switching to another offer
($per month for Internet)The chat is too long, but a relevant part is produced below
I was told that I would be given new lower price ($per month for Internet), but that was retracted by Retention Team later
DATE/TIME: *** ***
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted
AT&T : Hello! How may I help you today'
Me : I saw that my bill went up significantlyWill you kindly extend the promotion that existed earlier? I was told by a door-to-door salesman of AT & T that extension was possible
Mathew * : Hi! my name is *** ** I'm happy to help

I bought a plan on the "buy one get one free" thingIt turns out it wasn't free - they rebated my phone - very slowlyFineBut I had to get a particular phoneIt suckedI wanted to hand it to my jobless friend, but I had to pay it off firstPay it off? It was supposed to be free! So I was ready to pay it off and just use my old phone - that one doesn't suck like the new oneBut if I hand the suckful phone to my friend, they don't pay it off any moreBe good to a jobless friend equals get smacked by a very non-free free phone, according to AT&TNow I have to put a phone in the drawer when my jobless friend could very much use itDoes AT&T suck? I'll do everything in my power to let people know how much they really care absolutely nothing about customer service

Signed up for service on Aug1st installation 9/7, no call..no show, again 9/So I called supportAfter calls different departments I was told no equipmentWth how you run out of equipmentFinally got service on 9/and new equipment dont workIve spent countless hours on phone with supportThats another issue in itselfAt&t sucks ***I will go back to cableIm in Houston, run use Xfinity or stream serviceNo At&T run run runIm cancelling as we speak

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over one week I have tried to change account services and have spoken to numerous customer service agents to include *** in the Office of the President AT&T to no availAll that I need to do is change services that I have I have been hung up on no calls back to me as promised and cant do anything to help to include the internet service at&t provides I am unable to accomplish anything with at&t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The reason for filing this complaint is because I am constantly having to call AT&T regarding over charges on my accounts I am complaining currently on account #XXXXXXX XX This is a recently new account activated on June 3, The monthly bill was agreed to be $ ($for the internet and a $charge for Tech Support A one time installation charge of $for the first month was added to the 1st billThe 1st and 2nd bill were correctThe 3rd bill came in with an additional $worth of charges for additional tech support added to the $agreed upon for a total of $in Tech Support charges Making the bill total $85.00!! No one requested the additional Tech support I wasted over an hour of my time talking with different customer service representatives t

I recently installed AT&T internet at my home, then cancelled the service on the 29th dayNow I am getting a early termination fee of $even though my terms of service stated I had days to cancel
And'
The install took three attempts ? three appointments where I had to be homeTechnicians had the wrong equipment (on two occasions) and were incompetent
AT&T would not honor a VISA gift card of $30, even though I paid the $installation charge
When I cancelled AT&T internet to my home I explained to the person on the phone I had days to terminate
AT&T added the $termination fee to my wireless account, then cut-off my wireless service for two days for non paymentI have had wireless service for about years and paid my bill on time
Customer service is horribleThe fourth attempt to get this resolved, resulted in I being told to call a Retention Department to get the $returnedInstead I want someone at AT&T to reach out to me for a change
I have to do all