AT&T

Service Type: Residential ServiceAccount: US ArmyAccount: US ArmyReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife changed services from Comcast to AT&T for High Speed Internet and TV service because of an advertised specialShe did this while I was deployed for the military in Iraq I came home and found that the service was not working properly after it was supposed to be connected two months prior I had a technician come to the house and evaluate the issue The house internet and Cable with Dish Network was not hooked up properly The technician spent four hours fixing the problem by running new cable through out the houseThe TV still cut out several times and we were only able to get MBS of internet speedThe advertised internet speed we paid for was advertised at MBS or faster The technician changed out the modem and added an internet booster to the system The speed never improvedI

I'm an AT&T customerI have a court case pending in Small Claims Court and I need to prove that I telephoned the defendant from my land line on a certain date or dates in mid-June 2017, and that the defendant didn't call me backI went to the AT&T website and tried to pull up my land line records for inbound and outbound calls for that time period but the records go back only for about one monthI spent several hours amounting to approximately one day on the phone with three separate AT&T Customer Service reps, who could not help meThe last one told me to go into an AT&T phone store and ask for help for these recordsI wrote to the CEO of AT&T requesting these recordsToday the CEO's secretary called me back and said that for a court case AT&T could not provide me with the records I'm asking for and that I would need to submit a SUBPOENA! These are MY RECORDS of MY PHONE CALLS MADE AND RECEIVED FROM MY LAND LINEI explained to her that it doesn't matter why I'm requesting MY RE

AT&T is by far the worst company I have spent money withDuring my suffering with them, they have lied to me, throttled my internet speed, and imposed ridiculous restrictions on devices that I purchased from them

I have had endless problems with AT&T and my Direct TV service provider I have been incorrectly overcharged for several months in a row, have had to call every month to try to fix my billing and resolve the problem for future bills and continue to run into the problem In addition my wireless internet service was interrupted last Thursday July 6th and I have been trying to resolve the issue since I have called, scheduled an appointment for Wednesday, took the day off of work, and had no one show up I called again to inquire, and they told me that I have to schedule another appointment I then received a call yesterday telling me that they had closed the ticket because the issue was resolved, and when I told them it wasn't and the technician never arrived I was told I would receive a call back and never did I then tried to schedule another appointment and am still running into problems and still have no serviceI now need to take another day off of work and loose more of my

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet and land line to my home were cut mid-August It took weeks for ATT to repair, but they finally did I am now still waiting, weeks later, for them to bury the cable in my yard, as well as cable that is out up our entire block from the repair I have called support; contacted the President's support email; and contacted the buried wire support line several times over the past weeks to get it fixed, as it is a hazard I have had very little response from ATT, and I still do not have any commitment as to when it will be taken care of A call from a local manager a week ago said that they are in dispute with our city about how to bury cable, and that it is too expensive to do, and he was working on a 'workaround' and would get back to me Meanwhile, I am left with cable in my ya

I had U-verse service over years and called June to cancelI explained that I am moving in with my mother and she has the service but the representative said I was under contractI said I did not sign a contract and was told to call the phone number at the bottom of the bill to dispute it

I have att uverse internet serviceI have had nothing but issues with servicesometimes I come in and the service is not working I have to wait to hours for my service to workI have had to have put with nothing but issues and unprofesssionalism with att.I had to have this box replaced twiceSometimes when I at home the just goes out and then toggles back in
Product_Or_Service: Internet

The services I was offered were not honored when I was not able to get DirectTV service and needed to switch to UVerse cable
On 5/31/I called to have my internet service switched from my previous address to my new residenceDuring the course of the hour minute call, the representative offered the bundle package being offered with AT&T internet, DirectTV cable, and phoneShe also advised that with this package, I would also get a $visa gift card and HBO, Cinemax, Starz, and Showtime free for months, and a $visa gift card, all for $99/mthI have had DirectTV for the last years and I personally hated the service and the customer serviceI asked her if UVerse was available for the bundle if I did not want to get DirectTVShe advised that I could get UVerse 200, but I would only HBO and Cinemax free for months, not Starz and ShowtimeI advised her that in that case, I would just, against my better judgement, go with DirectTVI also advised her that I did not

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Was promised a credit of two months of serviceNever received it on my billing statement
Product_Or_Service: AT&T Internet

ATT has become the worst company in AmericaCustomer service is either a series of phone menus that lead nowhere or agents speaking incomprehensible EnglishWe are chronically billed lateThe bills, which claim to be generated three weeks before the due date, either do not arrive at all in the mail, or they arrive only a few days before the due date, leaving no time to turn them aroundWhen I have complained about this in the past, an agent informed me that it must be the post office's fault, even though we have no difficulties at all with mail from our dozens of suppliers and hundreds of membersThe late billing is obviously a ploy to get us to do auto-paymentsLetting this horrible company into our bank accounts would be insane
Unfortunately, we have no alternatives for landline serviceWe are paying a staggering amount of money for two lines and the slowest DSL in the universe, with frequent dropped connections and complete stalls

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I paid my bill and now I get a $late fee after I've paid it My charge is $in this bill most of which is a late fee I feel that the late fee is excessively large, since I already paid the bill, and represents such a large percentage of the new bill

My husband and I were lied to about a BOGO promotion through AT&TWe subsequently were charged for an additional phone line and a restocking feeOn 2/28/we called and spoke with an AT&T customer service representative named Jennifer to discuss their BOGO promotion (we lease one iPhone and the second iPhone is leased from AT&T) and were told we were eligible for the promotionWe questioned the promotion criteria as we were told from a different sales rep (when we called on 2/27/18) that we needed to activate a new phone lineWe did not want another line (this would mean we would have lines and we only needed lines) but Jennifer assured us that we could simply port over one of our existing lines to one of the new iPhones and then cancel the new phone lineThis seemed to accomplish all of our needs so we proceeded with leasing the phonesWhen we received the iPhones in 3/2/18, we tried to set up our phones and cancel the extra lineWe called customer service as we soon hit a snag in our additional (new line) was suspendedWe attempted to port over one of our existing linesThe customer service rep we spoke with told us everything we were told was not possibleWere told we that we were mislead by Jennifer in that's we could not cancel our line (meaning we had lines) and that we had to pay for months of the leasing cost for both phones before we would receive payment from AT&T for the two phones from the BOGO deal which was not mentioned by Jennifer eitherWe were out right lied to by Jennifer and mislead on our eligibility and offeringsIt has been a disappointing experience and we will be returning our phones (paying a restocking fee),cancelling our service, and then cancelling our account as soon as possible

I called AT&T the end of may or 1st of augto see about lowering my cell phone billI wanted to see if I could use my smart phone as just a phone instead of w/internet being I rarely use the phone.*** told me noBut if I get internet, home phone, cell & direct tv bundle I could save moneyI told her I was with charter & was only paying $A month for my services & that I could not afford much more than that because I am going through a tough divorce & my cash is very limited at this timeShe told me she could almost match that, that my bill for everything would run $Per monthI was told $For home phone, $direct tv, $Internet & then my cell as usualA one time activation feefrom get go it was all wrongFirst the tech came & connected my internet & told me my phone had been portal overThen a week or later direct tv came & installedAfter he left I looked over to my phone & noticed it was not working & that's when I found out it in fact had not been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***/>ATT offers Direct Tv Services to current customersI have attempted two times for service and pricing for my tv serviceIncluding hours of on phone time with agents and managersThey keep scheduling service to a ***addressI live in *** They told me I would have to start all over with the ordering process to correct the problemI tried and the same results occurredThe complaint in general is the fact I can not get the prices and TV services offeredSeems like the company is in complete disarray since they took over Direct TVI currently have ATT UVerse TV

At&T has the worse customer service everI have had no internet for a month after I moved, yet they knew week before I moved, that I was needing to transfer serviceThey scheduled my first appt on a date/time I never approved, and it's been downhill since then., as they have cancelled of my appointments since thenThey keep lying and saying I have an appt, but then either they cancel it, or it's a no showthe most recent time a supervisor even guaranteed I had an appointment, but nobody showedAnd that supervisor seemed put off that he had to take time out of his sunday to talk to me about my issue, saying 'managers don't work on sundays"like my month inconvenience was not as important as his minute inconvenienceI got a voicemail hours later from a tech apologizing for not showing up

I HAVE BEEN WITH AT&T FOR SEVERAL YEARS I MEAN OVER YEARS AND FOR THIS TO HAPPEN I AM LIVID
I PURCHASED AN EXTRA PHONE ON MY ACCOUNTI WAS TOLD IN THE STORE TO CALL AND THE $ACTIVATION FEE WOULD BE REVERSEDNOPE! I THEN WENT OUT OF TOWN IN APRIL MY DAUGHTER LET THE TABLET RUN FOR HRI GOT CHARGES OF OVER $I CALLED AT&T TO HAVE THEM TURN OFF THE DATA AND THEY DID BUT I FOUND IT WAS TOO LATEI EXPLAINED TO THEM THERE IS NO WAY MY KID USED $WORTH OF DATATHEY IN TURN TOLD ME I WOULD GET A CREDIT BACK IN APRIL THIS IS NOW JUNETHEY DENIED MY CREDIT NOT TIME BUT TIMESAS A BUSINESS SOMEONE SHOULD HAVE CALLED ME BUT NO I HAD TO FIND OUT ON MY OWNSO I AM GUESSING AT&T IS NOT LOYAL AND THEY COULD CARE LESS ABOUT THE PEOPLE, THEIR CREDIT AND THEY ARE VERY UNPROFESSIONAL AND YOU CAN NEVER CALL AND GET THE CORRECT UPDATED INFOI AM DONE WITH AT&T FOREVERI AM A VETERAN WHO WAS LOYAL FOR YEARS AND THIS IS THE CRAP I GET** LONG STORY SHORT**

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am currently a AT&T Uverse Elite Internet Service subscriberI currently only receive 6mbps download speeds for $a monthA friend who lives 3-blocks away pays the same amount monthly, and receives 25mbps download speedsI understand that there are service limitations based on the range of AT&Ts nodesHowever, I do not feel that I should be paying the same amount for service I am not receiving compared to other customers
An example I would give to illustrate the situation would be going to X Store to buy a shirt for one price, and then going down the road to another X Store and they do not have the same shirt, but they have a lesser quality one for the same priceThe difference is that I'm forced to have the sub-par service rather than having the option to go to the other store
That

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've signed up for *** internet service an year ago and it seems every couple of months I need to contact them regarding billing on my account
I first signed up for unlimited internet for $After a few months I started being overcharged to $57/monthAfter a lot of back/forth communication with AT&T, I agreed with $charge for the same service since they told me they didn't have that package anymoreOn April/I was charged $for the service which was an year ago
I already spoke to Customer Service and they informed me the charge was because I passed my internet usage limitI shouldn't have any limit since my service is unlimited
I need Revdex.com help with this matter
Previous account 05/
Order Number: Y XXXX XXXXX
*** High Speed Internet

I signed up for a new cell phone plan with AT&TI discussed the details of that plan with an online representativeBefore agreeing to anything, I asked the representative to send me a quote with a breakdown of the rates we discussedThe quote specifically stated that there would be no one-time fees, this correlated with what the sales representative told meI was specifically told that I qualified to have my activation fee waivedI was told that once I set up my account, they would go back and credit me the activation fee
I signed up for a plan online and went to a store the next day to pick up the phones and finish getting my account set upAt the branch, a different representative stated also that I would be getting my activation fee waived and we discussed what my expected first month bill would beI was assured that my first month's bill would be $plus a pro rated amount for the few days until my billing cycle began
My first bill was posted to my account for a total of $After some discussion with customer service, it was determined that I was wrongfully being charged for two plans, associated fees, and an activation feeThe representative credited $back to my account for the base plan rateWhen I brought up the additional service fees and taxes that I was charged for the second plan, they said they would not refund itWhen I brought up the fact that I was quoted no activation fee, they said that it would not be refundedI offered to forward them the email I received from the initial sales representative, stating that there would be no activation feesThe representative I was speaking to assured me that they saw the same email on their end and that it was incorrectThey stated that the sales representative misquoted me and added that quotes are not 100% accurateThey followed that by assuring me that there was nothing they could do for me
I requested to speak to a manager to get this resolved and got transferred to the complaints department insteadThe representative from the complaints department was not interested in honoring the agreement that I signed up for and offered not further assistance I asked to speak to their supervisor and they instead transferred me to phone technical supportI asked that representative to transfer me to a billing supervisorAt this point I had been on the call for roughly hours, while at my job and another call the night before for another hoursThe billing supervisor answered the phone while I was on a work related call on a separate lineI asked the supervisor if they would be willing to hold for a moment while I finished my callThe supervisor ignored me and hung up the phone
I am not able to spend my entire day on the phone with AT&T trying to get this resolved and none of the representatives I've spoken to have offered any resolution to this billing error except a PARTIAL refund of what they've overcharged me

I had Buisness with AT&T and cancelled in good terms which the phone call can be replayedI asked the associate if I owe at&t anything but he said nolater on in February of they called me telling me I owe them money and their modermI have returned their modem and they have refused to clean up my creditthis has and is still affecting my health because my credit is messed up and I can't buy my house as desired