AT&T

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I was offered a month plan for a set price that started in January The price was to be the same for the month periodI received my new invoice and the price for "Internet Basic 6" went from $to $I was on a month promotion and the price was to remain the sameI believe the promotional price should remain until the end of this year I sent emails to *** and received automated responses that he was out of the officeI called on 8/17/and talked to *** and she said she would only be able to give me a credit for month, I asked to speak to a supervisor, was placed on hold for about minutes, the called disconnected, they never called me backI also needed service on my line, *** came to my house on Friday 8/17/ I gave him the information about the

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our services with AT&T Uverse were cancelled on 2/22/16, several representatives assured us that auto-draft for the following month had been stoppedOn March 1, 2016, we received notification from our bank that a draft was madeOn 3/5/16, my husband and I called AT&T and although connected with several representatives, we were met with lack of information, and were hung up on by a "supervisor", transferred to DirectTV when we were advised that we were being transferred to a supervisorNO RESOLUTION WAS REACHED AFTER hour WASTED!
Product_Or_Service: AT&T UVerse

Misrepresentation of facts so that att won't loose customer and then lied multiple times by promising to call back and never did call me back
I had only Internet and all of a sudden they I was charged doubled (they say promotion is expired) I got it and I told them to disconnectI was told that more promotions are coming so wait for 2-weeks and they will call meI never got any call back and then when I got sick of it, I called again and after another min of wait I was sent to a retention department and this lady agreed to disconnect but then I asked about a bundle of tv and Internet, she said that she gave me a package of around dollars.technician came to install the service next day and said that he can't coz my wiring would be visibleI called that evening to talk to another rep to find out what can be doneHe said he will send me another senior rep to look into itThen I asked that if he can repeat my order and if I can get even better promotionHe said that my mont

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I, along with many other Americans, have lodged several complaints against ATT I have had services compensated percent of the time I have been without phone service since Wednesday, 17th of MayI would like to be compensated for loss of internet and phone service then then I look forward to the necessary repairs Thank you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Acct products added to account by CSR and guarantee installation date not metCsr changed product and date without knowledgeReceived this email on DOSEXTREMELY rude CSR and all *** and *** extensions to same individual
ATT Header
Dear ***,
Thank you for your recent order
This email is to inform you of a change to your order install date
Your order number is: XX-XXXX-XXXX
The installation date of your recent order has changed to 10/18/
Your billing address is:
*** *** **
*** ***
**
XXXXX
Your service address is:
*** *** **
*** ***
**
XXXXX
Thanks again for choosing AT&T
AT&T Web Sales Center
# X-XXX-XXX-XXXX
Monday - Friday: 8:am - Midnight EST
Saturday - Sunday: 10:am - 9:pm EST
PLEASE DO NOT REPLY TO THIS MESSAGE

Misinformed about plan when setting up contractWorse customer service that I've ever seenI need a negative star rating

I've had my cell phone service with AT&T for about yearsI finally decided to upgrade my phones when one went missing and couldn't do it onlineI received an email telling me to callI did thatI spent over an hour on the phone and was finally told that I had an old plan and couldn't upgrade until I switched to a new planI already did that but it won't change until April so I'm stuck without a phone until April 2nd (today is March 20th and I've already been without a phone for two weeks) and at that time I can upgradeThis is absolutely ridiculousMy choices are file a claim with the insurance for a "new" phone which will be some sort of old refurbished phoneI don't have time to deal with another long phone call for a phone I don't want and then have to upgrade a few days later to a newer phoneAbsolutely ridiculousI guess I will be visiting a competitor so I can get a new phone nowFunny that this form asks for my phone number BUT I DON'T HAVE A PHONE!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The company installed Directtv in my home around 10/31/Upon arrival the technician informed us that our wireless boxes were not available and he would be upgrading us free of charge to wireless boxesInstall complete tech leavesTV begins freezingI call company and they schedule a tech visitTech informs us it's a know problem with no resolve dateNothing he can do and he leavesWe call company and ask to be let out of the contract we did not want wireless boxesThey contact the logistics department who confirmed there were no wired boxes because of a supply problemThe company then tells us they will let us out of everything including the contract and credit us for all the days and the contract feesThey heavily notated the accountWe decided we wanted tv and signed up for U-verse

I called AT&T Uverse to setup a new customer account for my apartment around 1:pm today at work when I had a few minutes to spareThe rep was so pushy with bundles, although I only need internetShe kept on wanting to push the sale, and I asked if I could call her back once I shopped around a bit moreShe became defensive and informed me that she could work something outBut kept on pushing a monthly charge of $40/month over what I actually neededWhen I said I had to go anyway as I needed to return to my desk to prepare for my meeting, the woman simply would not let me off the phone and became uncomfortably aggressive in trying to hurriedly 'close' meI ended up having to just hang up on herShe ended up calling me back twice, leaving voicemails each time as wellI sincerely hope I do not ever have to have Uverse as my service

The site requires I rate a star but pay no attention to thatBelow zero stars calls to customer service to resolve billing issues and billing address which is different from service address After up to two hours waiting for a representative and trying to resolve the issues, always assured the matter is taken care of, even supplying confirmation number Not a single change made since July- it's now January- and a ridiculous calls later they have not even changed the billing address, much less resolved the other issues Really? representatives and a supervisor can't even type in a billing address? AT&T is one of the worst, no, THE worst companies/corporations in the U.Snot only for service, but customer service is nonexistent I personally know retirees who agree wholeheartedly With all the new phone service companies there is no reason whatsoever to even consider giving AT&T a single cent- then maybe they would go under and no longer be a blemish on the business worldWishful thinking, of course, but I would camp out to see a wrecking ball take out their headquarters Atrocious

Account sold to the highest bidder!
I am PASSED SICK of the "blood-hounds" you all sent my account calling and harassing me over $ When I do decide to talk to them they can't seem to produce a itemized bill The last woman I talked to told me she could take $to clear the account I am NOT paying a dime on it! Especially when I cannot get answers from At&t and then the collection company can only tell me it is from when I had U-verseShe told me I was a month behind on the bill which she said was $ That was TOO much to be paying on internet and I guess TV service I know there is NO WAY that it could have been for $ NOT in this lifetime! Also, this "MADNESS" is now reporting to the credit bureaus which needs to be erased! It is a real shame that you have to write the Revdex.com and the FCC in order for someone from the executive office to call you back I called At&t today to speak to a management person and the guy would NOT let me talk to anyone He kept s

ATT is a scam! They let a person out to solicit in a neighborhood and ring doorbells This person has no card or proof of ID Says he is working through 3rd party He solicits late night hours Beware! Have reported to police!

Upon switching from AT&T UVerse television services to AT&Ts DirectTV service, I was told by AT&T representatives that my billing would not change for my AT&T UVerse internet service Shockingly, it did My UVerse Internet fell out of the bundle and my monthly price rose by 40% During my initial discussion with AT&T, I was ensure this would not happen and my services would be bundled with DirectTV Four months later, a slew of phone calls later, I am still in the same boat People within AT&Ts billing and support center have lied to me on multiple occasions I have been told x y z would happen and nothing happened
Product_Or_Service: UVerse Internet

At&t started a service bill on us before they ever installed any serviceThen canceled that bill and started a new oneWe paid the first bill and they sent us to collections even after we paid!

For6years I've had terrible service/accessMany changes have been made year after yearAll the wile I had a RECALLED router finally replaced 11/
For years I had amazing service at my old address and was one of the first customers in my neighborhood once UVERSE was made available in about Service was moved to my new address years ago and I was forced to exchange all my equipment
Service/ Signal strength has been terrible ever sinceAfter a year my RECALLED coax drop cable to the house was replaced and a year or later the tv boxes alsoMy down/upload speed tests showed month after month of about 10% signal strengthAll the while we have repeated interruptions in WiFi signal and tv freezes or program/recording losses
At about years into the nightmare AT&T offered me $rebate and upgraded TV package intgernet speed options...but the same terrible signal/ service persisted
Finally on 11/my router, (model***) that was known by AT&T to be defective and

I paid my AT&T UVerse account on Feb ($69.61) and then on Feb 2017, I was charged the same amount againThe amount was deducted from my bank account - which overdrew it - but I did not initiate the chargeI was never offered the chance to confirm the second charge on Feb 21, nor did I receive an e-mail confirmationThe only confirmation of it showed up in my bank accountI tried twice to resolve it by phoneEventually transferred to the "finance" line, where I was told it couldn't be resolved over the phoneI would have to fax proof of the double-charge from my bank account to a Payment Claim Specialist, fax ***I faxed the information on Feb and it is now Mar with no resolution
Product_Or_Service: UVerse
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My current contract with AT&T is about to end I've made numerous attempts to calling their company to find out what my new bill would be but I keep getting hung up on when I refuse to accept the higher rateI've also requested that a supervisor from the loyalty department contacted me on more than one occasionAnd I've yet to hear back from anyoneI keep getting reps from all over the country who speak very little English and all they want to do is sell me something else that I don't want to buy I'm trying to get this matter resolved before my next bill blows up very high to an unreasonable amount that I don't want to payI have already been informed that it will go up approximately $but no one will do anything to resolve the issue so that's why I'm asking for a supervisor to call but I cann

My boss had a recent bad experience with setting up at&t services, but I decided to give it a shot for myself, thinking maybe her experience was a fluke
I started by talking to a customer representative over the chat feature on the at&t website last week, they confirmed I would be able to get an installation appointment the following week without a problem, because they "even had next day appointments available!" When I confirmed my account for service, I requested an appointment time for this week- I gave different optionsThen I received an email that my appointment was confirmed-- for April 19th, weeks laterI called at&t and explained that I NEED the internet for my job- it is a requirementI even offered for them to skip my tv installation if they needed to get to another appointment, as long as I was able to get the internet by the end of this week I would deal with it
After spending a full HOUR, on the phone and being transferred to different people, the lady at the cancellation department tried to save my business by telling me she was able to get me an appointment this Friday, for both internet and tv, from 9-11am
Not TWO HOURS later, I receive another email saying my appointment had changed to April 19th againI called at&t back, told them I had an appointment for Friday from 9-11am, and was told by different people that "no, the soonest appointment is April 19th," and they "didn't know why someone earlier told me my appointment was this Friday." After sitting on the phone and on hold for over half of the phone call, and being told every few minutes "it will only be a few more minutes," I told them to just cancel my services because I had been on the phone this time for another 40+ minutes, and wasn't going to continue to waitThe girl confirmed that my account and appointment were cancelled
Now, hours later, I get ANOTHER EMAIL saying that my appointment is confirmed for April 19th! UNBELIEVABLEI went back to the at&t chat just now, since the phone center is closed, and they told me that "NOW they have it cancelled for me, but can't send a confirmation email for 24-hours." I am curious to see if it actually gets cancelled and I am refunded any fees I paid, or if I will need to call in again and spend another hour on the phone trying to get someone to cancel this "service" for me
After my boss's horrible experience with at&t, and me wasting 100+ minutes of my own day on the phone with this company, I would like to give them ZERO stars, but it looks like the minimum I am allowed to give is oneAt&t needs to figure out their customer service and be trained to actually DO their jobI have no idea what the tv & internet service is actually like once you managed to get it installed, but I would hate to have it, have technical difficulties with equipment or connection, and then have to sit on the phone with these people for another huge chunk of my day while they try to figure it out

On January changed from Uverse to Direct TV While the tech was finishing up I called ATt to cancel Uverse During the conversation rep mentioned for $per month you get your speed increased twofold She made an appointment for Saturday January between 12p and 3pm for the modem to be changedI have confirmation email indicating the same date and time
Today January I spoke with Abraham in Mexico and his supervisor who stated my appointment is for January from 9a to 12pThen I was transferred to the Tech Department Spoke with Rosette rep in Philippines and her supervisor IreneThey stared the same
I rescheduled my life to accommodate ATTI am extremely annoyed
I was looking not be upgraded the service
I have spent 1:19:and still on the phoneI expect to be compensated for my time and disappointment

I called AT&T to try to arrange service at my home and I had a terrible time getting past the computer voiceWhen I finally got to talk to a person they gave me another phone number to call and I had to start the whole thing overI had to call several times to try to get past the computerWhen I did finally get through I wound up talking to someone who did not understand English