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AT&T Reviews (3180)

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrOn March 24th I called to have my services moved from one residential address to another The ATampT rep initiated a move order and explained that part of my promotion as an existing customer renewing my contract for years with the order would be to have the installation fee waived During the weekend of the installation the move order was somehow canceled on ATampT39s end and I was required to the order The rep who handled the second order explained that she was unable to waive the installation fee and that they would offer me a gift card to offset the installation fee I agreed to the terms After billing cycles I had not received the card and had contacted customer service through chat and phone The first couple of contacts the rep explained the Vis
Product_Or_Service: Phone/Internet Service

Horrible serviceI switch from the DSL internet to the fiber optic internetI was still being charged for the DSL after it was disconnectedI called AT&T multiple times to address the issueI was recently told by customer service to wait it out til the next bill arrives to get the adjusted bill and it would be canceledI recieved a call from the debt collectors on 7/24/wanting to collect the balance on the account on top of their $feeThis was horrible customer service

I have had att for two months and I did not agree to have them take from my account, since they signed me up for direct payment and could not get it they cut off my service I owe 88cents on my bill and they won't restore my servicethis is so inconvenient and stupid I need to go with a different company I never received anything saying I had to pay by cash only I spoke to a representive earlier and asked what was it that I owed so I can pay they said nothing about paying with cash, haven't received an email or anythingI want to to reimburse for my inconvenience of no service, constantly on the phone explaining that I didn't sign up for direct paymenta week of device free!

I signed up for ATT U verse with internet on 7/3/with an installation date of 7/7/We were told that we are getting $visa gift cards, day money back guarantee, 1st receiver free and $10/month for all additional receivers and no installation/receiver feesWe were originally quoted $for receivers, internetand Ufamily*** (sales agent)
In the process of signing up he noticed we only had one TV at the timeSince we had the day money back guarantee he told us to start with DVRIf we like it call before the days is up and add the second DVR for $10/month and no additional fees (installation/receiver)I called to have the 2nd receiver add, which was installed on 8/3/When it was added the lady informed me that there was going to be a and 49$ charge for the additionI explained to her what *** statedShe told me that she is unable to waive the charges at her levelShe told me to call back once the bill is generated to have them lo

ATT trucks dug a hole in my yard weeks ago, dug a hole in a neighbors yard weeks ago, worked on the hole for weeks and left it alone for the last weekduring the work I noticed my yard going brownCome to find out, when they staked off the hole, they severed a sprinkler pipeSo now my yard is brown, my water bill is running through the roof cus of the open pipe AND their promise to fix the pipe after notifying them has yet to happenI notified the workers about 7-days ago of the broken pipe and broken promises followedI called ATT and was hung up on, transferred around, transferred to DirectTV only to be told no one can help me cus I don't have an ATT accountI did not initiate the work as all my home's services were working fineAll I see is the work being done and no resolutionThere has been workers at that sight at least times digging and damaging my yard over the past year without any ask other than a threat for suit if I didn't cut the bushes away from the box

This company is a nightmareI have canceled DIRECTV and AT&T services They have billed me again this month I have called timesI have been assured that accounts have been canceled to get billed again two months later I have canceled my credit card so the automatic payments would stopUnfortunately chase a allows automatic payments to come through days after you canceled the credit cardThey are back againI finally had to notify my credit card company to not except charges from them anymore and they attempted to charge me again this month Help

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over one week I have tried to change account services and have spoken to numerous customer service agents to include *** in the Office of the President AT&T to no availAll that I need to do is change services that I have I have been hung up on no calls back to me as promised and cant do anything to help to include the internet service at&t provides I am unable to accomplish anything with at&t

AT&T is horrible We have been dealing with an issue for days and still waiting for it to be corrected We called to cancel our Uverse service but instead AT&T cancelled our son's Internet and Direct TV in a different city He is now receiving a bill that includes a disconnect and reconnect fees A technician had to come out and set up new service because of their mistake and now my son is responsible for returning the "old" equipment to a UPS store for shipment It's a shame AT&T doesn't care about their customers any more They used to be a very reliable and friendly company

The worst costumer serviceLies lies and more lies

AT&T is the most crooked company you could ever do business withI have never felt "robbed" by a company like I have this oneMy bill goes up every monthI am on the phone with them every month trying to reduce my bill back to what I originally agreed to pay, and I never achieve thisThey are always running some scheme to get more and more money out of youI cannot wait until my contract is up with these criminals so that I can take my business elsewhereThey will not let you leave unless you pay out the rest of your contract even though they continually change the rate you agreed to pay in the first place It is hard to believe it is legal to run a business the way these people do I wish I would have stuck with streaming Netflix and HuluI'm paying over $for internet and cable right nowI agreed to pay $a month when I signed up less than a year agoThese people are crooks! Do not waste your hard earned money with this terrible company! I wish I would have looked at the 93% negative rating customers gave them on this website before I signed up for their service!

Contacted AT&T reps from Nov-Feb of them verified & guaranteed my bill would be under $after promotions expired.My current bill is $
I contacted AT&T customer service in Nov about my plan and charges to my bill My 1st-year discount promotion was about to expire and the rep guaranteed that she had adjusted my plan and my bill would only be $from now on She further guaranteed that she had thoroughly documented it in my case file so that I would not have future billing issues I thanked her and gave her a glowing review in the followup survey However in January my bill was $ I contacted customer service and he gave me a $credit plus guaranteed that he had adjusted my plan to where it would only be around $consistently from now on Furthermore, for my frustrations, he gave me free month of HD tv service and upgraded internet I received my most current bill last week for $ I contacted customer service and discussed my issue with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told last year due to the problems that I had encountered with their customer service about trying to get my promotions resolved over the phone, they would give me the promotional price for years I called today 2/29/at 7;30pm was on hold for about minutes, then after a representative talked to me and asked me a lot of questions for another minutes she said she was going to transfer me to a customer loyalty representative only to get a recording that their office was closed

I have placed many chats and called your office multiple times in reference to me receiving emails stating that I need to return all equipmentSummary of what led me to file a complaint: I placed a moving request on July 29, via online with Chat repAT&T technician came out on August 4, stated equipment needs updatedHe removed ALL old equipment (total), took old equipment to his truck and replaced with ALL new equipment (total)I have email correspondence with the technician supervisor that will be willing to speak to AT&T to get resolvedHowever, I keep receiving email reminders that I need to return equipment and now I have received an equipment chargesI do not know what to doI do not have any old equipmentNot one wireThis issue has become the biggest inconvenience within my moving to my new home

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has charged me $for a service that was cancelled in August of They also owe me $for a bill that I paid in error in September of I have talked with numerous people through multiple phone calls and they keep telling me that they are removing the bill from their system and refunding me the moneyThey even wouldn't let me sign up for new service today because they said I still owe them money

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had AT&T U-verse for phone/voice and internet
After at least eight very unsatisfactory months of either losing my internet connectivity or having phone calls on my land line dropped, I made the decision to have an analog (old fashioned) line installed and have the U-verse voice cancelled
Now, I am paying $12-per month more for my U-Verse internet
I am also paying more for my analog phone land line
When the installation technician was out to my house yesterday to install the new analog phone line, he could not find a phone jack in my house that worked and when he went up into my attic to discern the phone wiring problem, there were so many "pieces of line" and no ability to hook into an existing line that he recommended I use the standing U-Verse phone outlet to connect my ana

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att has failed to repair their lines that provide telephone and Internet to my homeThey are fully knowledgable about this problem because they have had no less then four, guessing six repair technicians at my address in the last year trying to fix this problemCurrently my phone service is okay but internet service continually drops at any timeThat is frustrating when trying to do business or anything else over the Internet This is also my second complaint with Revdex.com within the last year about this same issue
Product_Or_Service: Phone and Internet
Account_Number: XXXXXXXXXXXXXX

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was switched by AT&T to U-verseI did not request this and have had nothing but problems sinceI have requested my phone #, which is I have had for years be put back to a land lineI have been transferred to every third world country, spent numerous hours on the phone, mostly my personal cell phone because their phone doesn't work or shuts off at random trying to resolve this issueI have been given different telephone numbers to people who can help me but couldn't, only to be transferred to someone else who can not help mePlus been told it will cost me $to do this??? I didn't ask to be changed in the first placeI am at my wits end & just would like a resolution to this problem
I would appreciate any help in this matter

I was told in the store U-Verse Cable would be around $a month, internet approximately $90, received a bill for $ $of which was U-Verse and Internet....several additional charges I was not told of in the store Customer serv rep mislead me into purchasing something I had no idea We have been customers of ATT for years, pay our bill on time and I feel totally fooled, very disappointing
Account_Number: ***

I bought a plan on the "buy one get one free" thingIt turns out it wasn't free - they rebated my phone - very slowlyFineBut I had to get a particular phoneIt suckedI wanted to hand it to my jobless friend, but I had to pay it off firstPay it off? It was supposed to be free! So I was ready to pay it off and just use my old phone - that one doesn't suck like the new oneBut if I hand the suckful phone to my friend, they don't pay it off any moreBe good to a jobless friend equals get smacked by a very non-free free phone, according to AT&TNow I have to put a phone in the drawer when my jobless friend could very much use itDoes AT&T suck? I'll do everything in my power to let people know how much they really care absolutely nothing about customer service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Uverse in September I was guaranteed a $gift card I never received the gift card
AT&T representative, ***, ID # VXXXXX, claims they sent me a letter regarding the promotion, but I never received the letter
*** was unable to produce a copy of the letter, or produce a return receipt request confirming the letter was delivered
Product_Or_Service: Uverse
Account_Number: XXXXXXXXX

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Address: 2159 W Nine Mile Rd, Pensacola, New Jersey, United States, 32534-9414

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