AT&T

For the record, my rating is less than one starI am very angry with the customer service representatives and the game they playThere is no reason that a customer should be left on hold longer than two minutesI have been transferred several times to different customer service representatives for a bill adjustment I deserve for being inconveniencedI hate that they took over Direct TVThe customer service is horrible and I can barely understand the representativesI'm seriously considering moving my service back to a cable company

I have been overcharged month after month and when I call to get it resolved, I get hung up on Specifically, I had planned on leaving DirecTV, due to the way they had been billing me On 9/20/a AT&T sales rep came to my door to discuss my Television and Internet services I explained my displeasure with AT&T and DirecTV They assured me that there had been changes made and that I could get a television package similar to what I had for a more manageable price along with the newly improved fiber optic internet They came in and sold me on a package that was attractive enough to get me to leave Comcast Soon after, I started experiencing troubles with my TV service as several sports channels I was promised, were not available When I called in they told me that the package that they sold me and put down on paper would not be included without me paying an additional amount Then they changed the premium channel package on me I called in to complain to the sales rep that so

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered ATT&T service bundle including telephone, Internet, and Direct TV 2-months ago A request was issued to bury cables upon completion of installation We had to call AT&T after 3-weeks to come out to bury cables They only buried the fiber optic cable and never buried any additional cables Our lawn care service accidentally cut the unburied cable disabling television service on 7/14/ An appointment was scheduled for today, July 20, between 8am-12pm
A Direct TV technician arrived at 7:52am today and informed me he was unable to correct the issue because AT&T installed the Direct TV wiring and they would have to fix it The original installer spliced into the old Dish network cables! The tech this morning said his Supervisor would be calling me to discuss the details

I cannot get a billing error resolved with my AT and T internet serviceThere was an error when I paid my bill it was put in my home phone account instead of the internet service I contacted the collection department after number phone calls, calls terminated and non-English speaking people who could not understand or address the problem The collections department told me my balance would be transferred from the phone account to the internet account It was notNow I received a termination notice for my service Meanwhile the company still has $that I paid but not credited to my account I cancelled my phone service Honestly, this is the worst service that I have had from any company

Service Type: Business ServiceAccount: XXXXXXXXXX-XXXAccount: XXXXXXXXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 2016, At&t Charged me $without a notification for a repair/service that was never done
I saw a charge for $on my card from At&TWhen I called to inquired about the charge, they told me that it was for some repair that was doneIn May AT&T technician came out but the only took out the phone wire from phone jack and put it back inIt literally took him seconds! No one told me that they will charge us $for thisOtherwise, I would have never agreed on itSo when AT&T told me that this charge was for that sec that technician spent at my store, I was shockedI asked for more information on what was done, so they kept transferring me from one department to the otherI waiting hours first time before they disconnected my phone and hours the next timebu

After seeing signs about the availability of ATT Fiber in my area, I checked out the websiteAfter confirming service was available at my address through the site as well as having a customer service agent confirm, I placed the order and scheduled an installationThe installer hadn't show up at the end of the window, so I contacted customer serviceIt took calls and more than hours on hold - I was repeatedly told there was just a delay at a previous job and to be patientFinally, the last agent admitted that service does not actually exist at my addressNo apologies for the error, the delay, or the fact that I missed an entire day of work due to thisNo reason they sold me a nonexistent service (and ran my credit)No apologies for the runaround and blatant misinformationJust "don't worry, we won't charge you for the installation." Really? The nonexistent installation?
In short, I was sold a product that didn't exist, given information, and never received an actual apology for their errorHorrible customer service, dishonest business practices

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled my services with Att Uverse at the end of September because of horrible customer service and cable problemsI paid my balance for the remainder of the bill and now have a refund in the amount of $owed to meI have called Att uverse multiple times to change my address and check on the process of the checkMy address changed and I verified the refund would be sent to my new address- *** *** *** *** *** *** *** ** XXXXXI was told by an Att uverse representative that the time frame to receive the refund is days from the cancel date in septemberI was suppose to received the refund by the end of NovemberOn November 23rd, I called and spoke with a Supervior who stated the check was mailed on November 17th and I should received on November When I did not receive

This is the worse company by far I have ever had to work with doing businessI called to transfer my service of Directv to my new home and the lady talked me into purchasing ATT WIFI if I paid $up front, so I didThis was on July 21stI had a time scheduled for August 3rd from 12-4pm no one showed so I called at 2:24pm to make sure someone was coming between those hours they said oh they will be there within minuteshours rolls by its now 6:30pm I called and was on the phone for an hour finally I got a supervisor named*** that didn't seem like she cared really about what was going onLong story short with her she gave me a reference number for the call and assured me that I had an apt today (August 4th between 12-4pm)I did live chat yesterday morning because I couldn't be on the phone because I am at workSo I confirmed that my money was going back to my account and my aptShe said my money would be in my account within hours (never heard of it being so quick b

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a ATT customer for several years and they have been a good company and until recently great customer service I am a combat disabled veteran, living in Kentucky When we first moved to our neighborhood we signed up for ATT U verse We were told that internet would soon be available and have checked with the company on several occasions We have been promised internet by ATT customer service Several of our neighbors have high-speed internet service The lack of access to internet is hurting my kids access to needed information for school and as a wounded veteran I am attempting to return back to school in order to find employment that so that I can work and provide a living for my family with a degree in Computer Science Must classes that I am trying to take requires inter

NegativeNot only did my mother have problems with, now I amWorse company everThey don't take care of there customersGood note is I don't have a contract with themI would never sign another contract with them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Almost two years ago in I opened an account with *** uverseI received service from this company for three months total for a bundle deal package for internet and cableThe bundle deal was for $In those three months I paid over $a month, which was expected with taxes and feesWith the bundle deal that I purchased I did not receive the expected channels that I wanted so I decided to cancel my serviceWhen I called to cancel, I spoke to a representative who told me that *** was now over $I then asked to speak to a managerAfter being on the phone for hours trying to get this issue resolved, I spoke with a manangerI explained that I had a package for $99, I only received service for three months and each month paid $or more with taxThe young man then reassured me that

Service Type: Residential ServiceAccount: don't have oneAccount: don't have oneReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: ***Accept Agreement : 1six years ago I contacted *** for internet services (and maybe TV as well)When the gentleman came to install the hardware to support the services I had request, he performed an analysis of the connections within the houseDuring his inspection, he determined that the line was cut in the wall and that he would not be able to set up the services I had requested
Following this, I was charged with $200+ early cancellation feeWhen I contacted AT&T to dispute this, they said I wasn't in their systemthey never assigned me an account number which made it difficult to find my information in their systemAfter many phone calls they finally were able to confirm that I did not owe them money
However, months later I started receiving notices of a debt I now owed to a collection agency

I keep getting billed for a service that was stopped in NovemberWe upgraded from DSL to U-Verse internet in our homeI pay my U-Verse bill on a monthly basesThey never updated their system to reflect our canceled DSL serviceThe account in question is XXX-XXX-XXXX person code I have contacted AT&T at the contact number they have provided every month for three to four monthsEvery time I call they assure me that my DSL account was canceled and that I actually overpaid and that they owe me funds that I have overpaid themHowever, every month I continue to get letters requesting payment for the service I no longer haveThe service was canceled November As of March I have reviewed collection notices every month for this canceled account in various amounts of moneyI am worried this will negatively impact my credit score when I have done nothing wrong and have reached out many times to resolve the issue
Product_Or_Service: DSL internet
Account_Number: XXX-XXX-X

early termination fee was taken out twiceget a run around when you call to get information first it was 7-business days for the refund and then called after a week and its another 7-business days from the past days

lack of communication with customers, no phone call attempted to advise me of missed paymentsWhen billing first created wrong address was inputed into their systemThe installation order was wrong from the beginningNow having a missed payment notice being sent via us mail with only days to receiveTheir needs to be a more efficient manner of att reaching out to their customers to prevent unneccesary disconnections and reconnection feesI under it may be their business tactic to ensure they add additional fees for profit on their end

I am a new ATT fixed wireless customerI began service on 7/6/I receive 170gb of wireless home internet for $per month with a one year contractCurrently, ATT is advertising fixed wireless for the same price and contract, but with 340gb of home internet service per monthI was advised I could not receive that offer as it is for new customersI am a new customer being I have not had the service for a month yet*** and his supervisor, ***, at ATT fixed wireless internet service advised that I was not eligible and warned that if I canceled the service and signed up again I would not be able to receive service that is now advertisedI feel this is unfair and that I will be punished and hit with charges if I cancel service while under contractAll I want is to continue with the advertised data allowance of 340gb per month
Product_Or_Service: Att fixed wireless home internet
Account_Number: Contract

Did not send equipment I was promised and employee cancelled my account out of spite
I was told If I signed up to unlimited fiber at the promotional price of $I would receive free \WiFi extendersI accepted and was told I would receive them in daysAfter weeks I called back to be told I don't qualify for the extenders as it was for new customersI asked for a supervisor and was told there is nothing AT&T can doI asked where can I send the screen shots I have of the conversation proving AT&T would not honor our agreementMy call was dropped Time.sI got through to another supervisor who then told me the last rep I spoke with cancelled my accountI was horrified and asked if it was done out of spite and the supervisor laughedI was so shocked and if you listen to the call I tell the rep" this is really not something to laugh about" I am originally from the UK and speak constantly with family and friends along
with watching home team sport.s, that is why I pay

Was given the wrong information at the retail store about buying a phone and getting one freeEnded up having to buy a second phone a few weeks laterSpoke to customer service about issue where they admitted they were wrongWas told I would get a one time $credit, a one time $credit, $off my internet for months and $off my cable for monthsWhen my next bill came in none of the credits were appliedCalled and spoke to them again where they said that the credit for $was pending but the others they could no longer give meThey admitted they there were wrong, that what I was told is in the computer and that I should get the credits, but that they could only offer me a $courtesy credit to my billSo they offered me a one time $credit to make up for the $in credits I would get over a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
In December of I received a mailing for $for a months U-Verse bundle of TV, Internet and VoiceWhen I spoke to the representative he quoted me a higher price because of upgrades such as HD TV and faster internet I told him I did not want to pay more than $as I was currently with WOW and was happy with their service He told me if I got the AT&T Wireless Home Phone I could save money and my monthly bill would be around $I agreed to this price, but was never informed this would negate the two year price guarantee
In January of I was surprised to open my bill and that it had gone up almost 40% from $in December of to $for January of I called AT&T on January 21, and spoke to an AT&T representative named *** He told me my deal

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On June 9,16, I sent payment ($142.72), for my AT&T uverse Internet and tv bundle Payment was for service from June - July Due to moving, I cancelled service June My equipment was returned via *** June I was told upon cancellation, I would receive credit for unused service covering June - July The amount would be $ Instead of a check, I received a bill for $ I called for clarification I was told that the bill would be cancelled I was unable to explain to the representative that I was due a refund I then did a live chat with *** *** She ended the chat stating I should receive a check within days I requested a copy of my chat with her be sent to my email No email received Once more, I was sent statement saying my balance was ZERO I did an