AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was promised via online chat that I would receive a new promotion on my uverse service that was superior to what I already had with faster internetThe catch was I had to wait until my promotions expired before they could honor that promiseAfter contacting them I was told that they had no promotions available at allVia phone I got connected to retention, but they only offered less than half of the discount I had previouslyThat is not a better dealThe chat transcripts are provided belowI have the reference numbers for the chat, but the system keeps mistaking them for social security numbers
*** : WE *** apply the best promo at competive price
Me : Have a good nightI hope you are correct
*** : Yes, I amI can personally ensure you that you don't have to pay more than th

I am a AT&T customer and have been for several years with several different accountsMY daughter moved on April Her Direct TV account was in my nameI called to have this service disconnected on that dateI never received a box to return the equipment so I called again on May 3, at that time I was told the account had been suspended for nonpaymentIt was never disconnectedIt took me ONE HOUR AND FIVE PEOPLETHis is the WORSE customer service I have ever encounteredI was sent overseas, spoke to people I could not understand and loss patience for what should have been handled easily but was made unnecessarily complicatedAll I asked for was to have service disconnected and a box to return THEIR EQUIPMENTIf I did not like the competitor I would have cancelled all services I have with AT&TAT&T need to do better!!

I wouldn't give even a star I had a fire in my garage several months ago in which I couldn't live at residence I put my account on "suspend" status until my return Which there is a monthly charge That was easy to do and rep gave me restoration phone number Restoration number is useless After I was able to move back in I called --and used website chat for days, spoke with different people-- and was told technician was scheduled different times And spoke to a supposed supervisor twice who confirmed last appts Each time I called rep told me nothing was noted on my account where request was made and appts were not scheduled At this point, I can not rely on their service or process Revdex.com was able to have someone finally call me and cable portion has been removed However, "suspend" status fee was not reimbursed and now they are charging me fee for breaking contract Furious!! I will be looking for a better service provider for internet and phone I hope they go out of business

I signed up with At&T approximately June 29, I was NOT told the internet was includedI only wanted my phone and TV connectedWhen I received my first bill, it was very expensive, so I called my daughter to take a look at the bill and call AT&T to inquire about the internet charge because I do not use a computer or any electronic devicesMy daughter is filling out this complaint for me on her computerI use her email address because she is in charge of handling my affairs and I am not computer literateMy daughter calls AT&T on speaker phone so I can hear the conversation, after hours of getting the run around and speaking to several different agents, finally I was directed to a person named***, I explained that my dad did not have any use for the internet and if they could remove the charge and service from his bill.*** then explained why the internet was needed and was trying to convince him to keep it, and after several hours he offered a wireless service that d

Case Description: ATT keep overcharging my billI have to talk to customer service everytime to get extra charge removedI am tired of ATT service
Roughly months ago, I started two cellphone lines with ATT on deal of buy one get one phone freeIt took couple of phone calls to respect that deal but finally my bill go corrected for charge of only one phoneGOOD ONLY TWO ANGRY PHONE CALL DID THE JOB
Roughly months ago, I ordered extra internet service with ATTMy order was through my account and onlineFirst internet bill was higher by $I called again and I was told that I have to link both my accounts in order to get $discountThis shows how much your online system suckI ordered my internet through my existing cellphone account and they showed reduced price due to bundleWhen I go the internet, your system convenient forgot that I have another accountI think IT'S A SCAMIF CONSUMER FORGETS TO CHECK THEIR CREDIT CARD, YOU KEEP CHARGING EXTRA MONEY EVERY MONTH
Finally, I got my both account linkedGreat news that I got my internet bill as promisedWORST NEWS THAT I LOST MY ORIGINAL DEAL OF BUY ONE GET ONE FREE PHONE DEAL
Since then, I have been calling or chatting on a monthly basis to give me credit of $Everytime, I contact ATT person, they promised me that credit is in the system and I should automatically get next monthNoIt does not happenFor last two time, I am saving chat transcript as proof

I never thought a company could disappoint me so terribly that I would feel compelled to take the time out of my busy day to put this in writing! I am a local business owner for years and would never treat my customers the way I have been treated by AT&TI was forced to cancel my subscription due to them not holding up their end of the bargainI have no outstanding bill and they agreed with thatUpon me cancelling their service I get a bill for cancellation fees, taxes and service feesAs I try to get to the bottom of this and be thrown around like a ping pong ball from one department to the next and put on hold time after time, I requested to speak to a supervisorAfter holding again, I get an outgoing voicemail that states, "Hi, you reached ....maybe I'll call you back, maybe I wont." Is this possible?? My mind is blownLike I said, I owe them no outstanding billsThis is a web of fees that is nothing other than a trap! I would never recommend this company to anyone and I will not stop until this is resolved so my good credit does not get effected

At&t uses a convoluted billing system to incur more reconnection charges
At&t's billing cycle ends on the 12th, but the bill is due the previous 4thA month in advance for services not yet renderedThis discrepancy is so they can disconnect services to customers a few days later and charge them a dollar reconnection feeIf they refuse, they are in a contract and there is an early termination feeIf I were a customer that had issues paying his bill in the past I could understand the nonrefundable approach of their fee, however my bill has always been paid, and to my recollection I haven't been disconnected or had them adjust my bill for any reason other than my service not working for a week and having to let a tech come to my house twice to fix itAt which point they credited me dollarsFor not having service for a weekMy bill is roughly dollars a monthSo they credited me LESS than the amount of service I missedWhen asked why they didn't email me a disconnection

I have been dealing with this crap company for over two weeks getting internetTech come out stated cannot hook up service due to not having access to neighbors yard and I need to reschedule or order new modemOrdered new modem was told would be there in two daysdays later your order got stuck in the system and should get it the next dayNext day we are sorry can't find the order the order is confirmed and will get the modem in daysdays later you should get the modem today but the system does not show it was shippedClosed account Called to install fiber optics for new service now tech said everything is hooked up but an issue with the order the order needs to be approved, once approved just need to plug in the modem.Called tech support said it is guaranteed you will have service by 2pm next dayNext day is today still no serviceService tech stated service order was approved we will have to send a tech because it has not been connected at connection port

I am a ATT customer and I received an email stating that my order was received 12/ did not orderSomeone placed an order on my account for two iPhonesI immediately called and reported this to ATT, let me also state that after being on hold almost two hours and transferred and on hold another hourI finally got through to the fraud dept(Someone needs to put these people through customer service training.) once the fraud was reported I asked for a confirmation email at which time I was told that ATT does not do that, seriously? I was told this would be investigated
At this point the phone had not shipped, I received another email at 11:38pm that same day stating that the phone shippedI called FedEx with the tracking number and filed a compliant stating that this was fraud, which att should have already done the day prior, since this is their businessFedEx DID send me an email stating this information reported as a fraud
The phone was delivered to the address despite my efforts
I phoned att again and was told not to worry, I will not be responsible for any of this
after a few weeks went by I started to received emails asking for my phone to be returned or I would be charged $380.57, I again called ATT and again after a lengthy hold time was assured to ignore the emails, again I asked for verification of the conversation via email and was told no, but the could send a text!
Well, this happened again another two times with the same outcome
Wasting my time and getting frustrated with the lack of customer service!
Today 2/26/I looked at my bill and was in fact charged the Again a phone call, a transfer to Global Fraud, an hour and a half hold time, that I had to take an extended lunch hour to take care of
I spoke to Urecha Dunn, who could have cared less and acted like I was putting her out I told her what happened and gave her my information, not even an apology on her end
Again I was told no email verification aloud, I was told my account was credited
I am so frustrated at the way this was handled right from the beginningThat phone could have been prevented from being shipped and no one cared, no wonder why there is fraud at your company
I had a harder time getting my original phone, how did someone order something with no deposit on my account when I cant even do it?
Then you don't even bother putting a hold via fedexIts been almost three months and I am still dealing with this! You have the worst customer service EVER

A sales rep knocked at my door promotong AT&T U VERSE -I asked all the questions you normally ask and one in particular was if TELEMUNDO was a channel they offer The agent took out a pamphlet with the channel line up my they offer but he said if I wanted that channel I needed to do the spanish package that was extra I said ok he highlighted the channel and we continue credit check signutre etc etcthe installation is done all is greatCome world cup FIFA soccer TELEMUNDO WAS THE ONLY CHANNEL IN SPANISH that was offering the game Telemundo is not int he channel availableI call and I ask to speak to a manager I am informed they dont have telemundo and a manager is not availableNow we had to run and get antennas one for the living room and another for the room $to see the gamesI called again never was able to speak to manager I was treated very rudeI explained it was told that the channel was avaialbel and that was one reason I signed with themtill this day I h

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att.net email is crashing every time I log onI brought my laptop to work for our technician to fix the errorsHe has done everything that can be doneAt first I thought it was Google Chrome, so the technician has reinstalled ChromeI have run a diagnostic, cleaned the cache, and made sure the HP drivers where updatedThe drivers did not need updating and Chrome is up to dateBeyond installing another firewall, which will just block all emailsWhat should I do? This morning my google worked normally and my att.net account seemed fine; until I tried to logoutThen it took forever to log out and I got the crash, reload error
Product_Or_Service: AT&T UVerse

AT&T has the WORST customer service I ever experienced! To actually get your money for the switcher program, they make you jump through hoops! We were originally told that my older phone wouldn't qualify, but they would pay the termination fee from US CellularThat didn't happenWhen I went in to the Grafton store, the next salesperson said they wouldn't honor that because that's not their policyI told them then that we should've been told that from the beginningNow I have a $termination fee they won't coverThe other phone did qualify, but I've had to resubmit the paperwork times and it still didn't go throughI did it online with one of their customer service people then, and he said it went throughWhen I called later to double check, they said they couldn't see it on the computer! I had to do it all over AGAIN! I made sure to get names and ID numbers to verify everything again because I will be checking weekly to make sure it all went throughThey are a great company for giving their customers the runaround and not communicating between different branchesI wish I would've never left US Cellular!

AT&T is the worst business ever! It has, in my experience, NO interest in customer serviceTrying to reach someone by phone is a tortuous experienceIt is almost impossible to find a native english speaker who understands the company's servicesIt is a company worth BILLION dollars (2016), yet won't pay US citizens to answer the phone calls of other US CitizensDespicableI have called times over days and still have not received answers to basic questionsThe call center employees are not helpful

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXX-XAccount: XXX-XXX-XXXX-XXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I probably have my dates out of order but here is the main issueOct is when it startedGot a bill for (had an extra $attached to it)I called to have it removed and to pay the billI was told it was "a disconnection fee from when our service was cut off"Our service was never cut offThe lady on the phone waived the $and we paid our base amount of She said we would see the adjustment on the next billWe paid our bill on the 3rd (when it was due)and then on the 11th it was cut offAlso on the 11th we got a notice saying that we never paid a disconnection fee of $and that service was scheduled for disconnectionWhere did this charge come from?? Our service was never cut off before this timeFor a few weeks we did nothing, waiting for the new bil

Called twice now to have ENTIRE service disconnected but because I did not specifically state that I wanted my tablet disconnected, even though there were no other devices on my account, they kept it connected so that they can continue billing meThis company is a joke with the people that they hire who apparently have zero common senseEverything means EVERYTHING not "oh well she didn't specifically say this so it's OK to keep it on" NEVER DOING BUSINESS WITH THIS COMPANY AGAINCRAP SERVICE ALL THE WAY AROUND

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm a customer of DIRECTV when I sign up for my service on April XX XXXX I was told that my payment would be a year guarantee that it would stay the same priceMy payment was $for DIRECTV .Now I received this months *** and they charged me .I called them about the *** telling them I had a year price guarantee as long as I had a months bundle of internet phone and tv which I still have .They told me that I only had it for months .I have the paper work saying I have a year guarantee my payment should not have gone up they don't seem to care about people and they don't want to honor the year guarantee

Service Type: Residential ServiceAccount: Not sureAccount: Not sureReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We switched our internet service to U-Verse and were offered two $Visa cardsNobody told us we had to then accept the terms and conditions within a certain timeframe to receive the two gift cardsI was under the impression the cards would automatically be sent within 4-weeksWhen I contacted AT&T for an update about the Visa cards, only then was I informed about the requirement to accept the terms and conditionsIt seems deceptive to me that customers are required to take an extra step to receive the Visa cardsI conatcted customer service and the rewards center but was told there is nothing they can do because the promotion is now expired

We are being charged cancelation fee even though company cannot provide the service in the new location
Due to my husband's job relocation, we moved from California to ConnecticutWe had to cancel our service which included direct tv and at&t internet on 11/25/in our old house in Lake Forest, CA
When we signed up for 2-year contract (year 2016), I asked the company's associate about canceling due to job relocationThe answer was that if the company could not provide service in new location there would be no cancelation fee
In the new location where we live, at&t does not provide service at all
We live in the second floor of two story buildingDownstairs is business (currently vacant) and upstairs is usThe landlord is not allowing us to mount satellite dish anywhere on the houseAlso, we do not have balcony or patio where we could put the satellite dish
I called at&t about this timesI also asked them to send an associate to verify what I am saying is the

attempted to resolve billing issues multiple timesnever connected with correct personalways disconnected at convenient time for AT&T

The worst customer service ever encounter A shining example of big companies that aren't obligated to uphold agreements and shove customers around because they're expendable Penalizes consumer every way possible but has accountability for breaking it's own terms and agreements I absolutely cannot stand how this company routinely treats me after years