AT&T

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Raised rates without permissionIncreased my rate 1/times with BS add ons I never asked for instead of rate with extras I have had for ten yrs
In June I was told these rates would be reduced back to old plan retroactively to March but was only partially doneCustomer assistance was apathetic, probably since I am a small customerYou have grown too big to be competent
They said I got a notice in the mail but I did notCSR on July said I must have missed it, implying it was my fault June CSR Said*** *** authorized itI told them *** *** is my assistant and no on the billThey should only get authorization from who is on the billThe customer service agent I spoke to in June with the attitude replied, "How do I know I am talking with *** *** now"Attitude

We signed up for home and mobile services with AT&T in late July, as the salesman in the local store guaranteed us the service would be better and the cost would be cheaper than what we had at SprintThe first bill we received was nearly 1,000$, and every one after that has been well over the quoted priceThis past bill has a charge for 150$ for a non returned receiver that I returned to UPS back in mid October, they are just now billing me for it claiming they never received it, nearly months laterOn top of the excessive bills, the service is mediocre at best, we often have 'No Service? on our phones, the internet rarely works, and only one of the two TVs we have hooked up to Uverse workI have contacted customer service multiple times in attempt to get it fixed and constantly get told I will have a follow up call to schedule an appointment, which has yet to happenNot only do the services I signed up for not work, but now I'm being billed excessively and have been told that m

I have been AT&T customer for over years Recently with the merge with DIRECTV, its billing system and customer services are horrible I would not recommend anyone to be a victim like me

I was told and I have chat history on email about my At&T phone bill for me and my wife family plan to be as below
Three first billing cycles would be for $+ taxes, and then after months your monthly bill will be for $+ taxes
It includes 10GB data , phone installation, and insurance
When I got the bill, it was I called at&t , chat different people and still could not resolve their mistakeI spend more than hrsI was T-mobile customer and I moved to at&t thinking they are better and cheaperTheir service is bad as wellPlus, outrageous bill
I am not going to pay more than I owe and I am planning to cancel and switch back to T-mobile

A person came to the door of our apartment and said that AT&T Fiber was available in our complex in Lake Wylie I called AT&T and they said "yes Fiber is available I repeatedly asked them if they were sure it was the new ultra fast Fiber and they kept saying yes so I set up a date for the install I made another call the weekend before just to double check and make sure that it was indeed the new Fiber that I would be getting The date of the install, the technician informed that it was NOT Fiber, but regular copper line High Speed internet AT&T has done nothing but said "sorry but that's the fastest that we have in your area" They sold me services on pretenses

What a dirty little companyI'm trying to serve them with a summons to court and they just keep returning my certified mailThey agreed to a modification of my two ear agreement, but now refuse to honor the deal we both agreed toAccording to the Revdex.com they have positive reviews and negative reviews, but they still maintain an A+ by the Revdex.com....? How is that possible?

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T Uverse account was not working, after attempts to have a technician at my home to see what the problem was, They was still unable to get Television and Internet services workingI had many conversations regarding my account and to ask for credit for the time I was without serviceI was told after weeks of even more downtime that they were putting in a work order for an outside contractor to do the work but first they would need permission from the management of the property that my home sits onI spoke with management and was told that they were never contacted about this matterAt this point I was without service for approxweeks, but they were still billing me for full servicesAt that point I had no choice but to change carriers as my daughter is a full time student and neede

My apartment building has a public address system that is maintained by AT&TThis PA system has been continuously making a very unpleasant buzzing noise since the evening of March Today is March I can hear this noise while inside my apartmentMy landlord is unwilling to have anyone but AT&T solve this problemI have contacted AT&T about this problem, and AT&T denies having anything to do with this issue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have always called about my account to see if they have discounts that can be applied to my accounts to reduce the payment amount, I have never been told that when they add a discount that it was locking you into a contract other wise I would never have signed up for itI want the flexibility to be able to change my account when I am readyThe pricing for phone and internet services keep increasing I have called repeatedly to ask for some type of discount and have been told that they are not offering any types of discounts for the type of account that I haveThe same the happened with Directv they tried to say that I was in a contract and that there would be a early termination fee for disconnecting my services, the representative went as far to tell me that Comcast my new provider was going o

AT&T continues to have the worst possible customer serviceMy U-verse DVR is not workingI called weeks ago, after waiting min, and spending min troubleshooting, no resolution, they said they will ship a replacement boxBox hasn't arrivedI called weeks ago, they said, its on its wayI called today, after spending on the call, with different departments and hold music, they now said they will ship the box, and are not sure why they did not ship the box beforeWhy exactly should I pay for the whole month when the service is not working, and AT&T can see on their end that the service is not working

AT&T'S DirecTV is junk can not get local channels in the area because AT&T is too cheap to come to terms with the local providerI pay good money for a service that they are supposed to provide mean while I am now stuck with this crap because you are forced into a contract!! Iwould rate this junk o stars if I could!!!!!!!! Never had these issues with cable!!

I thought I was a valued customer but after this call I clearly am not
I called today, 8/11/at 7:PM est I was polite and simply calling to make sure the existing credits to the internet do not fall off After over minutes I am told that I have to call back in a month My time is valuable as one never knows how much they haveIt seems quite reasonable that I as a responsible consumer call prior to changes taking affect yet, that was not the case in this call Once pointing out the value of my time and it quickly being dismissed I requested a supervisor where the round and round continued and I had to again express the value of my time just to be dismissed I ended the call asking for the acct to be set up for termination at the end of the contract period, September This was NOT what I wanted or expected to happen but it was the only option once my needs were not being met and my time was being undervalued I am writing this to hopefully gain the attention of so

eceived a Galaxy Jrefurbished phone that never worked properly
We switched to AT&T mobile services July of Upon receiving our devices, the refurbished Galaxy Jkept freezing and lagging and many apps would crashAfter a few months this got worse and we called AT&T and was told they would replace the Galaxy Jwith a Galaxy Sat no chargeWe returned the Jand a few months later, we received the Jback stating it had evidence of water damage and we would need to pay $for the phoneWe did not get the phone wet and no water damage ever occurred from usI called AT&T when this charge showed up on our bill in Feb After reviewing my complaint and the fact that we never got the phone wet, the AT&T customer service representative said they would credit my account $for the phone (case #CMXXXXXXXX XXXXXXXXX) and that my balance due after the credit was $I recently received my March bill and the charge of $is still showing on my accountI contacted AT&T again and was told they would not honor the credit and that I would need to pay the $for the faulty refurbished phone they sent meAs we did not get the phone wet and it never worked well from day one, I suspect the "refurbished" phone was not in fact refurbished and was sent out faulty

At&T gets an "F" for frankly the worst customer service and liars I was with them for about yearsToo many problems to report, it would take too long They don't know anything and it is pathetic that we don't have a choice any longer They are the only game in town for landlines, so we switched to a cell phone with a new carrier Period! Break up AT&T!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called At&T to suspend my services due to me not being at the service addressI was told o was going to be charged $per month for thisI agreed with the $service charge*** created an additional account in my name without my permission and continues to *** me for services I have not received

Absolutely the worst business oriented and worst customer service company I have ever dealt with in my lifeWorst than DirecTV and I cut them loose over years ago and have never done business with them sinceThen AT&T buys DirecTV and tries to talk me into it again, throwing me lines like "Now That AT&T owns it, it's much better!" Didn't take the baitIf and when I have another internet service available, I will be gone, to never return*** has Excellent Service and they are running new lines in my areaHave dealt with them through my work inside city limitsI'm a 1/mile away and they don't have lines here yetIn process of changing over to C-*** from AT&T cell phone nowAT&T's cell service goes down when there is a power failure in my area and doesn't resume until the power from Electric Cois restoredHow about that?! And AT&T is trying to buy Time Warner for $BillionCan't even run what they own properlyIf you have any other choice, "RUN THE OTHER WAY"from AT&T!

I was charged a one-time fee for a internet installation and was never informed that a charge would occur even the technician himself never said that there will be charge and when I talked to someone over the phone they never informed me of a one-time charge for internet connectionWhen I finally talked to an agent she said I had two outlet installed which I only have oneThe tech never turned my computer on I had to connect it to the internet myselfThen when I call AT&T they say it's not disputable which I don't understand why not when I never was told ahead of time theee can be a one-time charged and they charged me twice for something I do not have twiceNow I'm stuck with a extra $bill for something I shouldn't have to pay for and all the agents act like they don't know anything and transferred me to different departments
Product_Or_Service: July 6,
Account_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T as our internet service provider for the past of couple years and recently our bill increased pretty substantially so I called to inquire, and was told the promotional price had ended and caused our bill to increaseI then asked what I could do to decrease my bill, and informed them that for that price I could cancel and go with a different companyI was told that if I added a home phone to my account then it would decrease my bill because they were offering a promotion on having a home phone, and internet packageI agreed to do this, and then received a bill that was even higher than it had been previouslyI called customer service again, and was basically told that the man who I had spoken with had given me the wrong information, and that they couldn't get my bill down back t

AT&T OVERCHARGED $ME ON TWO MONTHS BILLSTHEY CLAIM THIS IS A SURCHARGE FOR OVERUSAGE, BUT I DID NOT INCREASE MY USAGE AND SHOULD NOT HAVE TO PAY THESE FEESTHEY STARTED OUT CHARGING $10, THEN $AND THEN MOVED UP TO $A MONTH SURCHARGE.I CANCELLED THIS SERVICE AND MOVED TO ANOTHER SERVER AS I HAD THIS PROBLEM WITH THEM A YEAR AGO THEY BLAMED EVERYTHING FROM A TOASTER OVEN TO MY NEIGHBORS BUT WHEN I TOOK THE TIME (WICH WAS APPROXIMATELY MONTHS) TO DOCUMENT THE USAGE, I PROVED TO THEM THAT NOT ONLY WAS I NOT EXCEEDING MY USAGE, I WAS BARELY USING HALF OF THE AMOUNT I WAS PAYING FOR ALSO, MY REGULAR BILL WAS $AND THEN SUDDENLY IT WAS $ I CONTACTED AT&T WHEN THIS FIRST OCCURED AND THEY AGREED TO CREDIT MY ACCOUNT FOR THE FIRST MONTH THEY CHARGED THE $AND THEY WOULD SEND A CORRECTED BILLTHEY DID NOTSO, FROM THAT POINT FORWARD, I COMMUNICATED ON THE CHAT BOARD SO I COULD OBTAIN COPIES OF THE CONVERSATIONI WAS MORE THAN WILING TO PAY WHAT I OWED BUT NOT TO PAY T

AT&T wrongly charged me a "restoral" fee after disconnecting my Internet service AFTER I had paid my bill
I paid my February payment for AT&T's horrible, awful and pathetic DSL service on their websiteFor whatever reason, there is always a few days from the time the payment is made on their site to the time it actually posts to the account
In the interim between the time I made my payment and the time it posted on AT&T's archaic website, AT&T disconnected my service for "non-payment."
I called in and discussed the problem with an agentI gave the agent my payment confirmation numberThey agreed my service shouldn't have been interruptedThey offered to take payment over the phone, which they said would post immediately, and cancel the previous payment I made onlineI agreedI was assured by this agent that he would note the account and I wouldn't be charged any type of restoral fees for this problem since it wasn't my fault
Being that AT&T is one of the most incom