AT&T

I came to work on a Tuesday Morning to find out that at&t had came on Monday when we were closed and turned of my DSL Internet serviceWhen I called them and asked them what was wrong with my service that is how I found out they gave me U-VerseSo I asked to get back my DSL and they said I could never get it backI wasnt getting a good connection so I called to see why I couldnt get on the internet and they had to send someone out and he told me that I was to far out to even get U-Verse and so He told me to call them and tell them to diconnect u-Verse and get a new service for DSLI did and then they reconnected me and When I recevied my bill I was being charged for both services at the same timeI called time and time again atleast every month starting in oct and I just got tired of calling because I Never had a customer service rep to get anything straight even though they said yes I have evrything documented and you will see your credit your next bill to this day Im still recev

Company: AT&T
Problem: "Bait and switch"'
Issues:
Background: Looking for new ISP after contract expiredChatted with a chatbox on att.com to go over some details about my order
Purchase: MB internet with uversefor $a month
Issue : Upon checking out on their website I was sent an email that said my order could not be completedI called into a service number provided, and the call disconnected after minutes on the phone and getting nowhere because the email instructed me to give the person on the phone a code word and other information and he had no clue as to what I was talking about(at this time I posted to their face book with my account number and they had it resolved for me)
Issue 2: Jump to 10/my installation dayI was told in the chat box when I ordered this package that I was getting MB fiber opticsThe second issue stems from what the installation guys said, "There is no fiber optics here"That was red flag number for me, ATT i

I have paid in months on cell phone bill everything I call they put you on hold for min..I paid all these get than the next month they billing me for another so I called on hold again now I ask to speak with supervisors now on hold min to hr I need explanation what is additional charges

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1After losing tv, phone, and internet service daily since we had U-verse installed, a technician finally replaced our modem While doing so, he noticed that not only was it an old, refurbished modem that AT&T no longer services, but it had dead cockroaches and cockroach eggs inside of it This bug infested piece of equipment was the reason our services were not working properlyI spoke with *** ** at AT&T who basically told me it was my fault for not reaching out to them every time my service went out (I had only contacted them on three different occasions since October when services were installed Service had been going out almost daily since then for a total of over three months), and they could do nothing to compensate me after putting a roach infested piece of equipment into my ho

AT&T customer service is worstI guess there is no use of Customer SERVICE
First when I called that I have a change in plan and I have been charged incorrectly.They told that there is no change in plan and you are charged correctly.After that when I shouted at her, she told that she is looking at the notes after that she told that yes, there was a change..After that I told her to adjust, she is saying that she can't do
So, in short AT&T is the worst customer service

Signed up for AT&T internet Oct There is no consistent internet connectionATT is charging me to disconnect for not getting service
I signed up for ATT internet in OctWhen I signed up I explained to the CSR that I have had ATT in the past and they never provided a good quality internet connectionThe rep explained that in the past they did have bad connections but they have improved and it's up to par with cable internetAbout a month later, I start having internet connection problemsI call into ATT and they have me troubleshoot the modemThe signal came backA week later the same issue happens againMy wife does school work online and the connection has dropped many times in the middle of midterms and quizzesShe called in to have them cancel the serviceShe spoke to*** first and she transferred her to *** (Employee number ***) He tried to explain that there would be a $charge to disconnectShe explained to them that she should have to pay when

Our pediatric practice moved from one location to a new location just two blocks down the street in June Prior to moving, the company had phone lines and one fax line through AT&T When we moved locations AT&T was contacted to transfer the same number of lines to our new location To our knowledge at the time, the migration was complete Shortly after moving into our new location we began experiencing trouble with our phone calls We were receiving complaints that when patients were calling the practice and three of the lines were in use the phone would just continue to ring After dropping or missing multiple calls and getting complaints from the local hospitals I personally began to research the problem After testing it phone line I found that one of the phone lines did not offer a dial tone I called AT&T multiple times A tech was sent out multiple times and I was assured the problem was fixed multiple times but was notWe are a busy Pediatric Practice and this w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T because my bill automatically went up I was told that they can lower it to what I was paying by going on a minute plan I was lied to was told I had minutes on my home phone turned out to be minutes I called the next month talk to the supervisor she waived the fee of over minute use and told me to have people call me call them hang up and let them call me back and I wouldn't in dirt these charges this month I got a bill larger than last month what she told me was not true they will tell you anything to make a sale call today July 9th ask for unlimited to be put back on my home phone Supervisor was very rude mrs*** know what my bill is going to be not for it to go up every month
Account_

They are horribleU-verse is slow and spotty sitting ft directly in front of the routerThey would not let my father out of a contract without charging him exorbitant amounts of money after paying for TV and Internet for years They sent him a letter stating he could return the hardware to any AT&T retail store, which was completely false, we only found out after driving all over town when the first AT&T store told us we had to take it to the second store on the other side of town Then some snide guy in the second store, told us in snotty tone "We are not equipped to handle THAT sort of thing here...." as if we were cluttering up his fancy store So, it's now past the deadline, which they changed on us We were told on the phone we had days from April 15th, to turn in the hardware without financial penalty, then Friday, April 27th, 2018, we get something in the mail saying it had to be turned in no later than the 1st of May, as we were ready to walk out the door for a weekend tripGot home late Sunday, and Monday was an immediate family member's birthday, so we could not deal with it thenNow, here it is Tuesday the 1st of May, and we got bad info from AT&T, TWICE, and I am sure it's no accident that we were ill-advised and will now have to pay them even more They are horrible, and I hope the FCC blocks their merger with Time Warner, no company with such horrible service should have that much power or share of the market

Beware they will charge you even if you delete your card...AND NOT REFUND THE CHARGES

AT&T continues to bill erroneously, and every month I have to call an spend nearly an hour with a new rep to get the billing correctedI am assured each time that the issue is resolved only to have the issue reoccur the following month.When they claim they have fixed the issue, I am still required to pay the full amount (including their error) until it processes in 2-billing cyclesIf I don't, and just pay what I actually owe, they slam us with a $late fee.This is defrauding the consumer and holding on to their moneyThe errors are being committed by AT&T and we should not have to pay the price, literally, plus waste our time each month trying to rectify THEIR mistakes
Product_Or_Service: long distance
Account_Number:***

worst customer service experience ever.acct #*** I ordered a phone through directtv a company that they own they asked me if I wanted att service I said yesi paid and all seemed well.I received a few emails asking me for information on a *** number I wanted to use instead of getting a new numberweeks go by and no phone.I called during that time and was told that it was comingi never received it after weeks but I did receive a bill!!!!@ laesha m*** in their ports department raised her voice and then transfered me after hours more I have gotten no wherei never received a refund either

I had the Direct Tv and internet packageI was paying almost $for both each monthRight before Christmas, I called and asked the representative to separate the bills because I was thinking about discontinuing my Direct TvThey said sure, but in order to do so, you have to pay the current amount owed firstI said ok, and paidThen in January I received another bill with the two amounts combinedSo I called and said "you were supposed to separate the bills and they didn'tHe said sorry, it is still combinedI can separate them but you have to pay the current amount owed firstSo I did, and he sent the transaction confirmation to my emailIn February I paid a bill form Direct Tv for $And then received a bill from AT&T for $298!!! I called and asked where did the fees come from? They said I owed Direct TvThey then got Direct Tv on the phone and Direct Tv told them that I am current and don't owe them anythingI sat on the phone for hour and mins, and the woman couldn't tell me why the bill was so highSo I called back another day, and the woman said that " another bill had already generated before they separated the accounts.'' So now I had to pay the billThey cut off my service, Im in school, my children are in school, but I can't and will not pay for their mistakes!!!

I have been wronged multiple times over the course of my TV and Internet services provided by AT&T Uverse
I have Complaints that are going to be filed in this summaryThe first one, which is a serious problemOn June 23, 2016, I cancelled my serviceI was told that I would get a refund of the days that I paid alreadyEverything was going well until I notice that I was being bill for the next monthI called in to see what the problem wasCome to find out it was an error made my AT&T that did not fully cancel my accountSo on July 8, 2016, my account was fully closedI removed my Auto-pay because I was told so that the bill that was generated because of their error would not be chargedJuly 26th, I received notification that I was charged for the month of july-augustI contacted AT&T and made it clear that I had to wear 30-days for me to receive my money backMy problem they unlawfully took money from my account without my permissionIt should be in their best

Very sad that we do not have very many choices as far as phone companies or Internet providers and they are allowed to treat customers horribly I cannot have my number ported from another company to AT&T without paying for another month and a half of service they should've done their job in the beginning the young lady took my order couldn't even take an email address instead she wrote [email protected] worst ever company

UN-BELIEVABLE!!! These guys are total crooks and pure evil I have services with them (cell phone, cable, and home internet) and not only are all of their services sub-par, but TWO OUT OF THREE OF MY SERVICES THEY PULLED A 'bait and switch' AND ARE OVERCHARGING ME!!!! I have made 10+ calls, most of which end with me in frustrated tears, and twice have thought that the issue had been resolved, and then like a week later I am receiving automated phone calls and emails saying my bill is past due! On of these 10+ phone calls I have said "listen, you guys are overcharging me and I don't have an hour to spend on the phone with you (which has been the norm almost every single time, with the issue STILL not being resolved!!!), so why don't you research this and get back to me when it is resolved"....and THREE TIMES now I have been told I will receive a call back, which has never happened ARE YOU FRIGGING KIDDING ME???!!!!! I can't believe that they can get away with this! It feels like the wild west days where 'anything goes' and they can promise one thing and not deliver, and there is no one to police them and prevent illegal business practicesI am cancelling all of my services with them and NEVER DOING ANY KIND OF BUSINESS WITH THEM EVER AGAIN!!!!! They are shady, unethical, unprofessional, and just straight up liars and thieves

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I set up service with *** U Verse on September 13th, Customer Service rep informed my I have to pay a deposit of $because of my lack of creditI informed her I had *** U verse before and had a credit with them and was never ever late on a ***Still needed the deposit and I needed InternetI asked if I would get this deposit back at the end of my year contract and she informed me they would credit my account every month till my deposit was paid back.I went with U Verse for &a month ON September 20th, I received my first ***Two Hundred dollars and cents!!!!! I called billing they could not explain half these chargesThere was no credit for my deposit and when I asked about my deposit I was informed it was not refundable! I told her that it was, that I was t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Service out twice within the week When customer service/tech support called they stated services would be fixed by a certain time in which they were not Out of tv and internet for days DURING the holidaysNext morning after services restored finally a fraudulent charge was observed on my bank statement Called customer service who " couldn't locate " this charge and I must speak with my bank Requested to speak with a manager , after being placed on hold for one hour was hung up on Called back later in the night in which a rep told me " do whatever you want " in regards to cancelling servicesManager reached told me there was no higher ranked person to speak with and I couldn't have any higher ranking employees information

Lie after lieBroken promises on services and costsMultiple and repeat billing issues

5/12/Field Sales Rep *** *** provided written proposal for free installation & monthly bill of $114,plus taxes & one time fee of $with year guarantee,5/23/Installation technician comes out - their U-Verse TV network had a system outage and could not be installed so asked to re-schedule this TV installation as internet & phone was already installed 5/31/called back to re-schedule the TV installation -service rep from India was very rude and advised that the original bundle package price of $was void since it was not installed on 5/23/17,- sent numerous texts & emails to sales representative *** *** of this problem and she said they would get this corrected All she did was re-schedule the TV installation She has not provided any response since the TV was installed.- the AT&T bill is now charging for each service as not a bundle & charging a $installation fee which was supposed to be waived.I have their original email statibg only $was