AT&T

My issue is with their billing system and inability to fulfill their promise on billing rate My direct TV contract was for years and set to not go over 115$ After one year it jumped to 185$ I called, they corrected it and said it won't happen again I had to call each month for months I canceled the TV service, kept the internet Yet they failed to credit my equipment fee and kept getting a bill for it They still have not resolved it and I cannot cancel my internet because I can't talk to customer service with an outstanding balance that should not be outstanding!

Horrible Dispatch team
Horrible Customer Support
Horrible overall operations and management
Do they even care?
I ordered for At&T service installation at my house (***) at the beginning of September, as a new house service installation for their Xfinity gb internet
1) They never showed up on the time of installation and kept blaming us for not being thereThe second time we scheduled the installation, their guy came in and said that he doesn't have the necessary equipment to install
2) After wasting a week trying to get them to install at my house, I asked them to cancel the installation (the service was never installed and activated)They confirmed that it will be cancelled
3) I received a call after around ten days from their dispatch department saying that they are coming to install the internet and I informed them that I had already cancelled the installation requestThey said they will report and confirm
4) On 10th S

Alright now everyone! Here we golet's first start by saying that I started my order onlineI has told the iPhone Plus was BOGO freeOk and then I was told that My husband and I can Have GB of internetThe lady said two iPhones + insurance each + service + discount for auto billing would come out at $a month! So I signed up for thatAfter I placed the order that said my phones would be ready by 7PM the SAME DAYwellcome three days later I'm finally getting my phonesI get to the store and they get my phones and ring me up and I ask what my first bill was and this lady said $270!!! ***!!! I said no way the woman online said that I would only have to pay $for first bill and after that $Nope she was wrongNO WAY WOULD SOMEONE PAY THAT MUCH MONEY FOR A PHONE BILL!! Well I wasn't going toSo she continues to explain to me And we FINALLY get down to where it was previously atall while the AT&T sales rep beside her is making rude comments and snickering at me because no way was I going to pay thatGIRLLLL be happy my kids were with me that day!!So I go home and look up my phone bill to make sure it was right! NOPE THAT WITCH DIDN'T CHANGE A DAMN THING!! So I call and voice my frustration and the lady on the phone says that $of that is because I had service for THREE DAYS before billing period started! WHAT?? She said that ALL companies do that UHHHHH NO THEY DON'T!!So I didn't handle it well and hung upNow keep in mind I am beyond frustrated with AT&T at this pointI call the store to make sure I can return the phones and he said there would be a restocking fee since I ordered online *** AT&T?!?!?!?!? I picked them up in THAT STORE!!!So now I'm home and I'm so frustrated I go to the AT&T online chat and tell them I need to make a return and they are asking what's wrong and why so I politely explain and they FINALLY WORKED IT OUT FOR ME!!! I paid only $my first bill and now only $every monthBut since this horrible experience after my contract I WILL NEVER EVER N-E-V-E-R E-V-E-R choose AT&T again! NEVER!!!! You hateful money sucking jerks!!
I just checked my monthly bill after downgrading my Internet because they like to sneak in charger and I was told if I don't go to the Internet to get my next bill would be cheaper come to find out it's more expensive because of prorated charges nobody told me anything about prorated charges so I am fed up at this point I called to cancel the service I am hoping to get the phones back so I can cancel service but I can't give the phone start even know all of this is their fault I am so fed up with this company and it's only been three months y'all! So I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you like it so you can talk to me so not even a manager and wanted to talk to me what kind of customer service is the ba so I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you want to cancel you can talk to me so not even a manager wanted to talk to me what kind of customer service is that???? She give me a deal a little bit cheaper service and since I don't have a $to cancel and pay for the phones I have to keep the serviceThis is pretty *** on AT&T's part for not explaining things better they try to drain you have everything you have By this point I am really mad my face is red I'm just super pissed and she offers me more services!! Why am I going to sign up for more services from this company?? NO!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Attempted to switch *** to a bundle On June *** there is a late payment of $I have payments every month back to 12/3/so far that I have verified I was told that the payment was received by DirectTV prior to my *** being bundled On 7/I spoke online with *** who assured me that the payment was thereGave me confirmation code XXXXX*** for the payment On 8/4/I spoke online with *** and was transferred *** and to *** who was a collections officer who wanted me to pay my *** On 8/8/I spoke with *** and then Manager *** I have been assured this was taken care of and *** the "manager" stated she could see the payment and moved it to the correct area I have now received my bill again and there is a "returned payment" of the

Att scamming its clients*** area)I am really angry because of AT&T's lies I call AT&T in May to get their special yr plan for per monthIt included Uverse (phone and internet) and DirectvThere was a $installation fee,which is supposed to be paid over the following three monthsSo, I get my bill this month July, and it is $OMG where did that come fromI cancelled a day FREE HBO,Cinimax, & Stars Premium channel packageI got the bill in an email last week it said I still have the Premium package.The thing is, I called and cancelled it on the 5th of JulyFive days before the three months was upI called last week and they told me that everything was fixedWhen I got the paper bill today, July 21, 2016, it was still the sameI was lividI called and talked to different people I finally got the bill reduced to $!after & 1/hrsI still don't have any idea where the $got toI am hoping that next month "When I call to complain" th

On May 25, Brian (Technician) came out to my house to put in a wire for the WiFiAfter putting the wire and fixing the WiFi connectivity issue, he said that "someone will be out in a couple of days to bury the wire in the yard." I expressed my concern having an unburied wire in the yard with two dogs and also with mowing
Few weeks went by and needless to say the wire was still not buriedMy wife, *** *** called AT&T on June 14, 2018, at which point she was told by a representative that someone would be out on June 22, to bury the wireAgain, no one came out to bury a live wire
My wife again called AT&T on July 17, regarding this issue and she was transferred to multiple representatives who were not able to assistFinally, she was given the number to AT&T's Risk Management department who also were not able to resolve the issue eitherShe was transferred again and hung up on because it was 5:pm and out of their business hoursShe was on the phone with

My At&T bundle and monthly bill were adjusted.The representative said my first bill will be $but now I am being told it will be $
On March 28, 2017, I contacted AT&T customer service through the online chatroom to ask why my bill was increased when I downgraded my TV packageThe representative adjusted my bundle to give me a better deal and advised me that my first bill will about $after receiving creditsOn the same day,I received an email stating my first bill will be $On April 3,I received a telephone call from an AT&T representative about my balance, which I already scheduled payment on April and the payment was already showing on my checking accountIt should be noted that I also made a payment on March The total amount that I paid since March was $and my usually monthly payment was $I started to confirm my next bill would be about $and now I was being told that my next bill would be $before taxes and feesI advis

At&t and DirecTV work together and we discovered that they have been overcharging us on our cable billWhen our free HBO and Cinemax was over I called to cancel and they never cancelledBecause of their negligence we have been overcharged since January and because of this month's overcharge the Internet bill didn't go through, which is also through them.My husband called with my permission to point out their mistake and theycame to an agreement that they would waive the internet bill and give us $credit on the next bill.The lady my husband talked to said the internet would be back on in an hourhours later and our internet was still suspendedToday my husband calls them and they acted as if the conversation never happened! He tried to tell them everythingWe apparently owed $to get our Internet working againThey said they would give us $credit on the next bill but because they had promised to waive the Internet fee yesterday we weren't settling for thatAf

We ordered ATT U-Verse internet and elected to use our own modem/router after the sales associate confirmed we could do soThe sales associate was not sure how the billing would be handled, so he called someone else from ATT who assured him (and us) that there would be no equipment feeThe sales associate said he was not sure our own modem would be compatible, so we would have to try it when the installation person hooked it upThe installation person hooked it up and it worked just fineFor the next approximately months, we received bills with an equipment fee (approximately $5-$8), which was against the ATT sales person's wordWe contacted ATT numerous (about 8-12) times to get refundedAt times (approximately 2-times), we contacted ATT for a refund and were refunded only the previous month's equipment fee and assured we would not be billed for equipment againHowever, each subsequent bill included the equipment feeFew of the sales associates understood the problem (most had a strong foreign accent)After talking to an ATT manager, he told us he would not issue a refund until we gave him the model and serial numbers of our modem/router because his system told him we had ATT-owned equipmentHowever, we do notUnfortunately, we got rid of our modem/router because we moved to a new address and got a new service providerThe ATT manager's tone was unbelievably arrogant for a customer service departmentIn fact, the ATT manager told me it is common for people to request fraudulent refunds, so he did not trust the customerI asked the ATT manager if it was possible for his system to be wrong, and he told us noThe fact he did not even recognize this as a possible error, let alone an error, is concerningHe said my story did not line up with his system, which is trueWe even got a letter from ATT telling us to return their equipment, which we never hadAfter holding for one hour during one of the many phone calls, I finally got to a manager, but then the manager immediately hung up the phoneThere are more issues experienced, but I will not venture furtherThis refund would only have been on the order of less than $100, but we spent about hours on the phone to get only a small portion of the required refund back to usATT still owes us a refund

I am trying to receive a reward card $as I've promised when I order my new phone, TV and internet service
I recently changed TV, phone and internet service for my small business and was promised a reward card of $ I processed the request for reward card via onlineBut recently, I received a notice indicating a process is missing an invoice from my prior service provider I called the toll free number that was provided and was informed that, in order for me to qualify for a reward card, I needed to have an internet service from my prior service provider I informed that that was not what I was told when new service was ordered Then, they transferred me to *** a "supervisor" for further service She had NO intention of assisting me She told me she is not able to help me asked me to call a small business departmentI spoke to ***, at small business department He indicated that prior internet service was not required to receive a reward card and he promised to

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I went into the AT&T store located at ** *** *** *** ** to see about getting my phone replaced While in the store a sales person convince me to switch from AT&T's U-Verse TV to Direct TV service He assured me that I would save $45.00/mo from my current TV charges with U-Verse I clarify that this switch to Direct TV would be comperable to the current plan I had with U-Verse We went over all the TV channels I would be receiving The first visit to install Direct TV did not happenThey did not have the order correct and they cancelled the install I went back to the sales person in the store and explained to him that the order for installation was wrong Then he tells me I will have to paid $to have the techs come out and do the set up the way I wanted it done the first

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T bill never arrives at the beginning of the month, or the end of the previous month It arrives just a few days before it is due I was charged a late fee on last month's bill even though I tried to make my payment on timeI paid what I usually was charged, but had forgotten that we rented a movie, so when the bill came, I paid the differenceOf course, the $difference was late because the bill arrived only a few days before it was due I am sick of this!!! I set up the usual amount for AT&T, but when the bill came, I owed nearly $in late fees because of what had happened the month beforeI was locked out of my bank account and had to visit the bank to get that straightened outI have set my account to pay the $by the 13th I hope they receive it on time, or I'

My DSL internet service goes out in and out and does not operate at the speed I am ring billed forI have contacted AT&T numerous times with no response from them

Ordered service for U-Verse service on 01/24/17, order was for a total of receivers, I only have Trying to charge me again for 4th receiver
Ordered U-Verse service on 01/24/with a total of receiversReceived order confirmation # ***
Original order was for hardwire receivers and wireless receiversInstallation was then scheduled for 02/09/between 9:00am-11:00am ESTTech arrived around 10:00am, the installation tech was*** with cell phone number***, (***'s Manager is *** - 937-231-5807)Upon the start of the install,*** lamented the amount of hassle it would be to run hardwire cabling to the end of such a long/large home, so he said he would have an additional wireless box sent out, which I then asked "I thought the wireless service maxed out at 2",*** then replied "Nah, the system can support up to 5, the sales guys will not let you have that many in an initial orderI will do the request and paperwork on my end to

I added a line to my already established account because I was told that if I sign up for Direct TV I could get a free phoneThe salesperson Jarred in North Myrtle Beach told us that if we were not happy with Direct TV we could just cancel no penalty and keep the phoneWELL THAT WAS A LIE!!! I hated Direct TVNo service even when it was just cloudy outFree movie channels were NOT free, we were billed extra for them so another company bought out our contractJARRED from AT&T said my bill would only go up about $NOPE lied again$45.00!!! NOW its going up another $because the FREE PHONE WAS NOT FREE!!! I AM LIVID!!!! I am so sick of being LIED to by AT&T!!!! This is not the 1st time!!

ATT connected service at an old address (where we lived years ago) as well as connecting service at our new home address
In December I contacted ATT/DirectTV to setup new service at our new home addressProviding this new address at the beginning of the call to the salesman he never again verified our addressServices were installed at our new address (no issues)However, services were also connected at our old home (from where we again lived years ago)We began to receive ATT billing statements for a DSL acctPlease be advised the home we lived in years ago was sold to my father in law that is now deceased, this is the only way we were able to receive any mailATT connected services for DSL at our old addressAfter phone calls made in DecI was told the issue was resolved and no further action needed to be takenHowever, here it is May and I have contacted ATT via chat and phone over times and the issue is yet to be resolved!!!! It took me months to hav

I called to set payment they failed to honor
on 3/at 1:14pm,length of call min., I called ATT to set up payment arrangement of on Friday 3/and the remainder before the 3/26, the gentleman asked how I was going to pay, phone, internet or their app, I stated it would be via their app on my phonehe went over terms and then was supposed to set the dateson 3/I received a text from my wife that service was off, I called ATT and they refused to honor the agreement, said they could reconnect for and the remainder by this Friday, they also charged me a disconnect fee I have screen print from my cell that shows number, date, time and length of call from 3/5/

I have been trying for years to get home internet through AT&T all with no successHowever, when I call they tell me that no one in my area, or surrounding areas have AT&T services, all the while my neighbor who is approximately feet to the left of me was contacted and asked to set up the latest high speed internetA few weeks later my mother in law which lives feet in the opposite direction of me was contacted and offered the same high speed internet and they are older and don't even know how to use the internet, all the while they tell me no one in my town or area has their servicesWhen contacted they grt very defensive and make up all kind of excusesIt's very ridiculous

The worst customer service on the planet! Long story short, I called to get the total of my bill, ( I had been ill and lost track)I asked if I could pay that the following business day IN FULL and the rep told me yes, that would be fine, and that she would not my account Apparently she did notI was working online at a.mthe next morning (the day I was to make my payment) when my internet went down with a message to contact them immediately I did and told them who I had talked with yesterday and what she'd told me and they said they had no arrangements or notes on my account I paid them a whopping $IN FULL as promised, and have waited hours now for serviceI finally called and the the man said "we show a $bal but for some reason it is still showing suspended" He did something from his end that got my internet up and running but my tv still in not, and it won't be til later TomorrowSomething about the tv folks are gone for the day and "we aren't in sync with them" I worked in customer service all of my adult life for Very large companies and I can tell you I would have been written up for not noting an account with arrangements and quotes I had given, if not firedI think *I* need to get a recorder for MY home phone to protect me from them and to assure MY "quality assurance" I will be looking for a new companyBuyer Beware!

I have had AT&T for almost a year now with no issues until this past weekI went to pay my bill and was advised that my $bill would be $69, I paid it with no fuss and decided id speak with customer serviceI called customer service and was told that my bill is $40, I had to now pay equipment fees, and late feesI was confused because I had been paying the flat rate of $since installationThe rep also informed me he saw that I was moving to CA!!!Im in AR, not moving, however the rep had no resolution and no manager available to speak to me, said one would call me backTuesday I get up and my services was disconnected and a manager had not called me back so I call back, customer service still giving me the run around, no offer of help to my situation and no manager ot put ont he lineTuesday evening I decide to cancel, I speak to someone in loyalty who offered me a $credit and said in hours a tech would be to my home to reconnect and she had cancelled the move or