AT&T

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My AT&T bill never arrives at the beginning of the month, or the end of the previous month It arrives just a few days before it is due I was charged a late fee on last month's bill even though I tried to make my payment on timeI paid what I usually was charged, but had forgotten that we rented a movie, so when the bill came, I paid the differenceOf course, the $difference was late because the bill arrived only a few days before it was due I am sick of this!!! I set up the usual amount for AT&T, but when the bill came, I owed nearly $in late fees because of what had happened the month beforeI was locked out of my bank account and had to visit the bank to get that straightened outI have set my account to pay the $by the 13th I hope they receive it on time, or I'

Numerous calls, letters, and chats with dishonest customer service reps They say anything and do nothing I will never use AT&T for anything as soon as this contract is completed The issues are as long as others posted here so will not bore anyone with details that have been provided to AT&T several times with no concern on their part I believe their entire process is designed to frustrate customers and avoid any action on their part
A response to this message will say
"AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve"
This is not true What they say and what they do are in direct conflict My simple advice is to not deal with them

At&t wireless never been refund to me so long time make me angrythat's my account ***I believe they stole my money from me also At&t wireless really greedy!
At&t wireless is A+ is not realI never again goodbye At&t wireless

Service Type: Residential ServiceAccount: NXXXXXXAccount: NXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the phone I entered into a contract with At&t to get home service back on 08/03/I was charged $and they said the phone would be on by 08/06/(order #NXXXXXX)Well it was not on by morning, and so I called back on 08/07/and got transferred to people over the course of 1/hoursFinally the lady said she would call back to setup another date to come turn on (never heard from them), so I called back on 08/08/and they said the order had been cancelled (why I don't konw)Well they set me up yet another order, and a different turn on date of 08/13/(order #NXXXXXX)Well as of 08/13/the phone has yet to be turned on and so I call back on 08/14/and this time after being transferred to people and hours later, I'm now told that I have to get permission from a 3rd party (

I have had AT&T for almost a year now with no issues until this past weekI went to pay my bill and was advised that my $bill would be $69, I paid it with no fuss and decided id speak with customer serviceI called customer service and was told that my bill is $40, I had to now pay equipment fees, and late feesI was confused because I had been paying the flat rate of $since installationThe rep also informed me he saw that I was moving to CA!!!Im in AR, not moving, however the rep had no resolution and no manager available to speak to me, said one would call me backTuesday I get up and my services was disconnected and a manager had not called me back so I call back, customer service still giving me the run around, no offer of help to my situation and no manager ot put ont he lineTuesday evening I decide to cancel, I speak to someone in loyalty who offered me a $credit and said in hours a tech would be to my home to reconnect and she had cancelled the move or

The escalation department is incredibly slowThey also don't make any attempt to contact you at a time that is convenient for you I could not answer at the time they called because I was at workThey did not leave a voicemail or any means to return the call I called ATT back and they would not connect me to the escalation department I then found out the escalation department closed my case after one failed attempt to contact me They had to reopen my case which reset the to day wait timeI'm still waiting

On May 25, Brian (Technician) came out to my house to put in a wire for the WiFiAfter putting the wire and fixing the WiFi connectivity issue, he said that "someone will be out in a couple of days to bury the wire in the yard." I expressed my concern having an unburied wire in the yard with two dogs and also with mowing
Few weeks went by and needless to say the wire was still not buriedMy wife, *** *** called AT&T on June 14, 2018, at which point she was told by a representative that someone would be out on June 22, to bury the wireAgain, no one came out to bury a live wire
My wife again called AT&T on July 17, regarding this issue and she was transferred to multiple representatives who were not able to assistFinally, she was given the number to AT&T's Risk Management department who also were not able to resolve the issue eitherShe was transferred again and hung up on because it was 5:pm and out of their business hoursShe was on the phone with

WORST CUSTOMER SERVICE.THEY MAKE YOU WAIT MINUTES TO RESOLVE AN ISSUE
WHICH THEY ARE INCAPABLE TO DO.I UNFORTUNATELY HAVE INTERNET,LANDLINE PHONE AND UVERSE TV.THE SERVICE IS HORRIBLE ON ALL .IN ONE YEAR I HAVE HAD AT LEAST TECHNICAL ISSUES WITH ALL SERVICES WHICH THEY TEMPORARILY
RESOLVE THEN THE SAME ISSUES ARISE AGAIN.AT MY WITS END WITH THEM

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT U-verse Blunders
7/27/Original installation date for phone, cable, and internet from - A.M.set up weeks prior No one called or showed up When we called we were told different excuses by three different agents Lost a whole day of work Rescheduled for 8/
8/Tech showed up on time During installation he disconnected my neighbor's services When he reconnected them he disconnect our services He then rereconnected our services and they worked for days
8/An ATT van was parked in back and was working on the pole Our services were accidentally disconnected at 4:right before he came down the pole When I tried to reboot services, he drove away Calling from work and the neighbor's phone, ATT refused to come back to fix it until Monday 8/ between -

I wish could rate zero starHorrible experience once we purchased a new phone, walked out of the store and realized that the phone is not workingFirst thought, the phone is dead(battery)We went homeplugged it to the charger, no sign of lifeCalled the store and was told to come back to the store for the further assistancewe get there and was told that since we walked out of the store with the phone we have to go apple store an file a claim through themon the way to the apple store we make phone call to the At&tThe representative, after consulting with her supervisor told us we should go back to the store and they must give us a new phoneSo here we are againWe are at the store, telling what we were told by At&t customer service, in response she tells us that it doesn't mater what we were told over the phone, she is not going to give us a new phone periodAfter we left the store for the 3rd time, I call back to the At&t and was told they need to exchange the phone and the 2nd option is that we have days to return/exchange the phone which this option was never mentioned to usI'm not getting into detail how we were treated by the store's representativesConclusion, Time spent hours and It's an ongoing battleStay tuned

Alright now everyone! Here we golet's first start by saying that I started my order onlineI has told the iPhone Plus was BOGO freeOk and then I was told that My husband and I can Have GB of internetThe lady said two iPhones + insurance each + service + discount for auto billing would come out at $a month! So I signed up for thatAfter I placed the order that said my phones would be ready by 7PM the SAME DAYwellcome three days later I'm finally getting my phonesI get to the store and they get my phones and ring me up and I ask what my first bill was and this lady said $270!!! ***!!! I said no way the woman online said that I would only have to pay $for first bill and after that $Nope she was wrongNO WAY WOULD SOMEONE PAY THAT MUCH MONEY FOR A PHONE BILL!! Well I wasn't going toSo she continues to explain to me And we FINALLY get down to where it was previously atall while the AT&T sales rep beside her is making rude comments and snickering at me because no way was I going to pay thatGIRLLLL be happy my kids were with me that day!!So I go home and look up my phone bill to make sure it was right! NOPE THAT WITCH DIDN'T CHANGE A DAMN THING!! So I call and voice my frustration and the lady on the phone says that $of that is because I had service for THREE DAYS before billing period started! WHAT?? She said that ALL companies do that UHHHHH NO THEY DON'T!!So I didn't handle it well and hung upNow keep in mind I am beyond frustrated with AT&T at this pointI call the store to make sure I can return the phones and he said there would be a restocking fee since I ordered online *** AT&T?!?!?!?!? I picked them up in THAT STORE!!!So now I'm home and I'm so frustrated I go to the AT&T online chat and tell them I need to make a return and they are asking what's wrong and why so I politely explain and they FINALLY WORKED IT OUT FOR ME!!! I paid only $my first bill and now only $every monthBut since this horrible experience after my contract I WILL NEVER EVER N-E-V-E-R E-V-E-R choose AT&T again! NEVER!!!! You hateful money sucking jerks!!
I just checked my monthly bill after downgrading my Internet because they like to sneak in charger and I was told if I don't go to the Internet to get my next bill would be cheaper come to find out it's more expensive because of prorated charges nobody told me anything about prorated charges so I am fed up at this point I called to cancel the service I am hoping to get the phones back so I can cancel service but I can't give the phone start even know all of this is their fault I am so fed up with this company and it's only been three months y'all! So I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you like it so you can talk to me so not even a manager and wanted to talk to me what kind of customer service is the ba so I asked to speak to the manager or supervisor for I can cancel and after like a minute and a half two minutes Alicia comes back online and says well my manager said that if you want to cancel you can talk to me so not even a manager wanted to talk to me what kind of customer service is that???? She give me a deal a little bit cheaper service and since I don't have a $to cancel and pay for the phones I have to keep the serviceThis is pretty *** on AT&T's part for not explaining things better they try to drain you have everything you have By this point I am really mad my face is red I'm just super pissed and she offers me more services!! Why am I going to sign up for more services from this company?? NO!!!

At&t and DirecTV work together and we discovered that they have been overcharging us on our cable billWhen our free HBO and Cinemax was over I called to cancel and they never cancelledBecause of their negligence we have been overcharged since January and because of this month's overcharge the Internet bill didn't go through, which is also through them.My husband called with my permission to point out their mistake and theycame to an agreement that they would waive the internet bill and give us $credit on the next bill.The lady my husband talked to said the internet would be back on in an hourhours later and our internet was still suspendedToday my husband calls them and they acted as if the conversation never happened! He tried to tell them everythingWe apparently owed $to get our Internet working againThey said they would give us $credit on the next bill but because they had promised to waive the Internet fee yesterday we weren't settling for thatAf

And at&t will make it hard to get internet for low income family,
I try to get access from at&t low income, And at&t will make it hard to get internet for low income family, But at&t will promise in a merger to happen it will HELP low income family to be able to get internet access, Why can't we have smaller business in all area to offer internet so we can't be run over from the Big Company like AT&T? I get SNAP my card call 1-800-997-to get my BalanceThis program don't work and just a front,

ATT supervisor promised to correct bill, due to system glitches I'll was never fixedOnly had serv month, bill
Feb 1, services were installedI elected to have the installation fee broken up over monthsThe rep came did the installation, I was not at homeThe maintence guy let him him, I received no instructions and no paperwork to sign
I received an email not a bill saying that my bill was passed due for services I only had for about 2-weeksI was expecting to receive a bill as I didn't elect email as billing preferences eitherI called ATT spoke to a rep and ask to speak to a supervisorThe supervisor apologized for my inconvenience and stated that he would fix the billThat the system is new and sometimes errors happenHe thank me for bringing it to his attention and stated that he would also remove the chargeWhen I went to pay the bill in the 1st, It was not corrected and my services were shut offI call ATT again spoke to a rude rep that basicall

I manage an apartment community with phone linesIn October, our services were cut off because payment had not yet been receivedI made the payment over the phone, and the rep assisting me explained that we were not in a contract and she could save me money by bundling our lines and adding tablets for an all for less planEver since this change was made, our accounts have been a disasterFrom October through December, I called AT&T roughly times because our two accounts were converted to accounts, which were later disappearingPayments would then not be received because accounts changedIt was a disaster, but eventually resolved, or so I thought
In April, of my lines and their associated account disappearedI was told this account was actually deactivated back in December 2017, yet all lines were still in working order I have been working with multiple specialists since, and no one can seem to restore these lines to an account that are all still workingI am constantly having orders cancelled without reps reaching out to meWithout exaggerating, I have had to reach out to AT&T roughly times to attempt to make repairsWe can not make long distance calls at this time, set up call forwarding, or add our answering service, because there is no accountIf you all up my calls, they would total TWO DAYS worth of being on the phone with AT&T
All I am asking is that my WORKING LINES be added to an account and the appropriate features be restoredAT&T is a phone company that seems like it has no idea what is going onI am currently trying to call in and have been waiting for minutes and second just to be connected to someone

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I use AT&T for my cable and internetEvery month I have to review my billI cannot rely on AT&T to charge me accuratelyThe majority of the months I was with AT&T I had to contact them because of additional chargesI know they were faulty because every month, they would remove the charges, or credit me the amountThis was frustrating enoughHowever, my June bill I had enoughWhen I signed back up with them in Feb, I was told my bill would be about $a monthNot once has it been close to thatSo again, I contacted themI told them I wanted to cancel service and to send me a billMind you, I have no contract with AT&TThey said I couldn't cancel until I paidThey then suspended my service, for not paying, which is understandableHowever my problem is that they will continue to c

This complaint is related to AT&T not correcting significant billing errors despite ample evidence
I signed up for AT&T bundle of services effective 8/8/Bundle includes landline, internet and Direct TV service for a fixed price for years
I was suppose to get months free trial of premium channels (HBO, Showtime, etc) when I signed up
I was also promised internet speeds of 12-MB download speed
What has happened since
My bill includes charges for the premium channels and needs to be removed / corrected
I'm being charged internet equipment fee which is not part of the bundle and needs to be removed / corrected1st bill didn't have that as evidence
Because of ongoing internet issues, AT&T reduced my internet speed down to Half of what I was promisedSo, I called AT&T customer service and they said because of that he was going to credit my monthly bill by $22/month for the life of the contract (years)He said he could only do for m

I am currently in a year contract where it explicitly states I have a guaranteed price for the years of my contractI just received my Dec-Jan bill and they raised my ratesI called AT&T and they stated that they had a rate increase for all their base packages and they are allowed to raise those rates even if I have a contractI stated that I was not informed of these terms and did not agree they had that right within a contract periodThey would not change my rates back to what I agreed to
Product_Or_Service: AT&T Uverse and internet
Account_Number: XXXXXXXXX

This company has shown zero integrity in the way it has communicatedConflicting information and not doing what they said they would
On 6/28/i contacted an AT&T representative via chat to ask about the best deal I could get
In the chat I specified that I needed channels ESPN and NBATV after which he presented me witha $80/month deal for Internet and TVI asked if this would include my desired channels, he said yes.He confirmed this more than once during the chatWe placed the order and set an installation date for 7/15/
7/14/ ( Friday)
9:am: I called in to verify pricing and terms of the contractI reached an outsourced agent that told me she could not tell me how much my bill would be until after installation?
Eventually she transferred me to a man in billing who told me the contract was for 2yrs but the
promotion was for yearAfter the first year, I would be charged $150+ per monthI immediately asked for the order to be cancelledI was told the order w

Ordered service for U-Verse service on 01/24/17, order was for a total of receivers, I only have Trying to charge me again for 4th receiver
Ordered U-Verse service on 01/24/with a total of receiversReceived order confirmation # ***
Original order was for hardwire receivers and wireless receiversInstallation was then scheduled for 02/09/between 9:00am-11:00am ESTTech arrived around 10:00am, the installation tech was*** with cell phone number***, (***'s Manager is *** - 937-231-5807)Upon the start of the install,*** lamented the amount of hassle it would be to run hardwire cabling to the end of such a long/large home, so he said he would have an additional wireless box sent out, which I then asked "I thought the wireless service maxed out at 2",*** then replied "Nah, the system can support up to 5, the sales guys will not let you have that many in an initial orderI will do the request and paperwork on my end to