AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We set up an appointment on March 1st to have our service moved to our new locationOur appointment time was from 11-W received a call two hours after they were supposed to come stating they had "facility issues" and we had to rescheduleWe then rescheduled for the following weekNo call, No showI then called myself and spoke with someone, they were still having issues, so another appointment was scheduledNo call no showThis happened nine timesEach time a different excuseThey never had a technician for meThey had the year They had the wrong addressI even had the supervisor admit to me that the rep lied about someone coming to my apartmentI am also on the phone with them now, and I was told they did not even have an appointment today, when I spoke with someone friday

Account Number: ***
I have just received my billing statement with a date of September 7th When I moved to Florida, I decided to use (***) Comcast rather than ATT for my phone and internet service since it is provided free through my homeowner's association
While I had been receiving promotional letters regularly to switch my service, which were discarded since I was not an ATT customer, I opened up what I thought was another promotional letter (my Comcast bill service is going to be increased) to find a bill for $and noticed that I had been paying for internet and phone services which have never been hooked up in my home, yet were deducted from my account using automatic payment which I must have provided when I signed up for ATT before I knew Comcast was free by my HOADuring this time no one contacted me to make an appointment to have my service changed, to change my modem from a Comcast modem to an ATT modem or change my phone number, nor

AT&T has billed me for service they have not installed They were supposed to install internet and cable on July 7, The technician came out and said he could not install anything due to a lack of buried cable AT&T came out to bury a cable days laterBUT no one spoke to us about actually hooking it upToday, Sunday July 15, I was billed for internet and cable that I do not have in my home After calling AT&T, they first informed me that there was an error on the account Then they told me there was 'no way? they could have someone come out to install due to it being a Sunday Now they want me to take another day off work to have someone come out and finish the job even though they had a full week to do it They have completely failed to provide service and they have BILLED me! They have informed me that I need to find someone over to be at my house for install since I cannot be available Ultimate, they are making this my problem to solve since they cannot install

I was an apparent victim of my internet service being hacked and I immediately called At&t for help and they refused to help me
I have had At&t for a very long time and have not had any issued with the service for the most part and have always paid my billWell in February, I started receiving emails back to back to back stating that I was going over my internet allowanceI was extremely confused because these back to back emails had NEVER happened and NO ONE WAS IN MY HOME at the timeI immediately called At&t and spent over an hour on the phone, ultimately speaking with a supervisorHe was extremely rude and tried to tell me that I had given my neighbors my password and they may have been using my internet serviceHe then sent out a modem that I did not ask for and it was left on my front porchI did not open it and now I am being charged for itI told them to send whomever back to get it because I did not order it and it is still on my billI spoke to another very RUDE ma

Worst costumer serviceI have moved to Indiana for job relocation and need internet from home to do my jobWell had my date/time setup for installWithin the hour I got an email that my date and time changed to two weeks laterI called again and was able to get my original timeI called twice to confirm the date and timeOn the day of install no one showedI called and was told there was an error and my order never went through, then was told they needed to do some service work on the outside of my house prior to getting setup, several days laterThey finally completed it and was told I needed to setup a new date for installThey gave me a date about a month outI had to ask if they were going to do anything in regards to giving me a credit or something for the horrible serviceThey told me they would waive my install fee of which I wasn't supposed to be paying for to begin withShe just didn't get it, so she passed me off to billing which ended up with a hang up on their endI heard a hello and clickJust left sitting there going now what? I am praying that someone actually shows up this time as I have no other avenue

AT&T says I have their equitment, wont accept in store didnt send boxDont owe any additional
I had their cable and internetNever phone servicesSays I own them equipment, however never sent in store, nor did I receive boxAlso says I owe them moneyI dont, and been harassed since they feel like I doPlease come retrieve equipment, and clear account

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI have more than one issue with this company and this has been going on since day oneIf it39s not the service that is having issues it39s the billingThe two issues I am frustrated with right now are billing and technicalBecause they could not hook the modem into the living room our wifi is terrible so the tech gave me a pluglink that is like a direct connection that goes through the outletsIt went out the other day and called themWithout the plug link in the living room our wifi in there is terribleIt39s difficult to watch tv or play on an XboxWhen I spoke to them and told them th brand of it which is a Asoka pluglink they told me I had to call them to get it taken care ofThe issue is the company is closed in the US and only in IndiaSo today I had to go spend a
Product_Or_Service: On demand movie, plug

On June 6, 2017, *** *** of AT&T ((XXX) XXX-XXXX) came to my door to tell me about AT&T's new TV, internet and telephone services in my neighborhood that had become available with their installation of new fiber-optic cable We signed a contract for $115/month I have a copy of this contract Once billing started, AT&T started billing at a higher rate than agreed-upon We have spent many hours on the telephone with AT&T and they refuse to honor the agreed-upon rate We do not know what to do We would like to cancel our service and receive a refund of what we have paid to-date
Product_Or_Service: TV, Internet (UVerse) and Telephone
Order_Number: XXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T bought Direct TV They increased my bill by $overnight with no warning and no changes in service I spent over two hours on the phone on September to resolve the issue Forty minutes of that time was spent on hold The initial call I was on hold for more than minutes before a human being took my call I spoke to about human beings who in turn kept putting me on hold and asking me the same questions over and over and over and over again None of these people took action to lower my bill Finally, Shaun took action to change my services (my package) which I did not request He got rid of FOX NEWS (which is the only REAL news on tv) So I called back later and tried to get FOX NEWS re-instated They said that if they re-instated FOX NEWS to my programming my bill would b

I had AT&T wireless service and Direct TV as my TV provider I was paying and respectively I called to change to a combined bill since they are now under one umbrella I was told that with the combination I could go to unlimited data for a month So of course for dollars extra a month I agreed to that I was told ALL ELSE REMAINED THE SAME
I paid my last independent bill November 20th for the and
I got my first combined bill dated bill cycle 11/5-12/in the amount of It shows for Direct TV, for ATT and for ATT I called them and said it looks like you are double charging me for my old plan + my new plan instead of just my new plan They said no you had a previous unpaid balance But like I said they pulled the last payment out 11/ And on the 337$ Bill it actually says that the $ if for December 2- and the is for December 4- January So they are saying that It is for my last bill on the old cycle and pre paying the next bill for my new plan
So I paid the bill Then on January they pulled out another When I called to see why that is so high they said that is my new billing amount
So in December that was supposed to be my first "new" bill along with my old bill it was and two weeks later I already owed again and this time it was 270?
I was told by one person that the was incorrect on the first bill and that he would get that adjusted then put me on hold and I was actually transferred to someone else In the last months I have paid over 765$ and cannot get any answers They just keep charging my card without answers

First let em start by saying I'm only giving star because I have to in order to submit this reviewI've also filed a formal complaint with the FTC (Federal Trade Commission)I've been a customer of AT&T for many yearsRecently we've been displeased with their customer service, price and speedI called to cancel about months ago and they talked me into upgrading to the fiber packageWe scheduled a technician appointment and all was wellThe appointment day came and they never showed upAfter our scheduled time, I received a text informing me that they were behind on their work and wanted to know if I wanted to keep my appointment for when they could reach meI responded with yes, only for them to never show up or contact meI called customer service later that evening but no one could tell me what was going on, Eventually I was just put on hold and forgotten aboutAbout a month later my husband and I decided to go ahead and give them one more tryI called customer service to schedule another appointment for fiber Internet only to be told that my address couldn't receive any Internet above what I was already receivingI explained to the operator that only a few weeks prior they had told me that I qualified for fiberThat's when I once again was put on hold for a long period of timeWhen he returned to the line he was very rude and said he had nothing left to offerI said goodbye and told him my next call would be to cancelWe had WOW serviced hooked up yesterday so I called to disconnect todayThe 1st person I spoke with said she couldn't process the cancellationShe sent me to a 2nd person who was absolutely the worst customer service person I've ever dealt withAfter several unsuccessful attempts to offer me a better package to get me to stay he became angry and told me that he couldn't cancel my service because my account was opened on someone else's computerI told him I was willing to wait and he became very defensiveHe yelled and said sure if you want to wait 4-hrsI asked several times to speak with a supervisor only to be told that I didn't have a good enough problem to speak to oneAfter we started recording the conversation and refusing to hang up until the serviced was terminated things began to move forwardAfter being on the phone for over an hour he mysteriously was able to cancel my serviceHis operator number was #JH037C but he refused to give his nameI cannot believe that a company that size isn't held to a higher standard of customer serviceNot only was I lied to but also mistreatedIn April of this year I canceled my Directv only to find out a month and half later that they never processed my request (but they did note it on my account) and was continuing to charge meI did finally get a refund but it took a long time arguing with them to correct everythingCustomers shouldn't be treated with lies, disrespect and I certainly should expect to get ripped off by a company that I trust to provide service

I have been with AT&T for years+Everything was fine until May of this year (2018) when service in Williamsburg, Brooklyn suddenly fell off a cliffI called AT&T who told me there was an issue which would be fixed in JuneIt was not fixed so I called back at which point they explained that coverage levels were fine in the areaThe issue was not coverage, the issue was the very poor signal strengthCell and data is affected - there is a 10+ block where the phones no longer work correctlyI have friends on AT&T and they have the same issue, as does my wife
I have spoken to AT&T many times and even offered to be here when a tech comes down to show them the issueAT&T has shown no interest
I have now asked to let me get out of my contract as the phones no longer workAT&T refused unless I stump up $700+ to buy out my phoneThis is despite the fact that they are the ones that are not living up to their promise and that I have called many times and even offered to help
Absolutely disgusting levels of serviceOnce I get out of this contract, AT&T will never see another penny from me - seems they are happy to let a customer of almost years with an average monthly bill of $just leave

I was a customer of AT&T and for the past two months have attempted to downgrade my Uverse to to save money as my bill climbed to $per monthOn both occasions I was told that my account would be changed and my new billing amount would be in the area of $before taxesIn August 2015, I finally cancelled my AT&T Uverse account as my bill remained at the $markThey never showed any change in my accountIn fact when I requested the change the second time, AT&T said they would send an AT&T gift card for $to make up for customer satisfactionNever received this card or credit for either month of service that I paid for even though I had requested that it be droppedVERY poor customer service

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been paying over $for my internet service for over a year and a halfI've paid over $several times because I went "over the usage limit" which seems to me a bit RIDICULOUSI've tried changing my internet speed to save some money and the options are just not there for meI've been a customer for over years,maybe even more, it's just not fairI canceled my service days ago and was told I owed $72.83, so to cancel my service I paid itToday my service was turned off and I received an email saying I still owe $

I'm being incorrectly billed $for an early termination fee
I attempted to cancel my Uverse account on 7/31/(which was the 30th day of the "promotion" they had given me)
The promotion was "$10/month discount for months with month to decide) I activated that on 7/1/ I decided to cancel my account an 7/and there was no method to do so as it was a Sunday and they were closed I sent an email:
*** Account termination
*** ***
Jul at 5:PM
To
***
CC
*** ***
Message body
Hello,
This email is to notify you that I am cancelling my uverse account #effective 5:00pm EDT 8-31-I tried to call yesterday but customer service was closed
Thanks,
*** ***
***
***
***
Sent from my T-Mobile 4G LTE Device
This email ended up being sent back as a bad email address (even thoug

I just had the experience of a hour call with an AT&T Rep, "Dana" who took very long pauses every time we spoke and we had a lot of issues to cover since the bill had many errorsI was fine with her taking her time, but then her shift ended and she transferred me to her supervisor, "Tammy," just as everything had reached the point of resolutionTammy then asked me to rehash everything, so I explained to her what Dana and I had discussedTammy then said she was just going to "check something," and she hung up on me! I then called back and the Rep who answered, Nick, said there was no record of a Dana nor Tammy having spoken with me - even though I had asked them to spell their names and taken their employee ID #s! He said he saw a record of a call with PiaWhatever the names of the female reps are, neither of them called me backFour hours of my lifegoneVery disappointed

AT&T is so messed up it is AMAZING that you are still in business with your "mis-quotes" and total crapYou guys quoted me a price for months locked in (which is in writing via your online chat- if you choose to do that) but then months later you jack it up $bucks and tell me, "you were mis-quoted"Ummmm how is that the customers fault?! Then you can't give me that price anymore and now its $20-more than thatTHAT IS TOTALLY UNACCEPTABLESo then I want to cancel and am told "We are going to waive the cancellation fees for you for your troubles you have endured"Awesome right?! NOPE! I call to cancel today, only one day later, and then you tell me I was now "mis-informed and it will cost $to cancel, we cannot wave cancellation fees" AGAIN- THAT IS TOTALLY UNACCEPTABLE! This is truly awful customer service you provide to your customers and I want this resolved ASAP

AT&T has repeatedly ignored my requests to terminate my service and my attorney's written requests to reverse billing charges, all well documented
Having already replaced my wireless network with Earthlink and my landline telephone service with Ooma, I made multiple contacts with AT&T prior to my November replacement of these services and subsequent to their installation I was willing to drop my cable TV service because I watch it less than times a year and because I felt certain AT&T was gouging me financially
My contract should have expired in January so I wanted everything to be in place well ahead of timeI also stopped my automatic paymentsWhen I began receiving snail mail notices of past due amounts, I made further inquiries to AT&T with no apparent resolution before contacting my attorney Attorney *** investigated and determined that AT&T should reverse my charges, which he requested in writing first April 25, and again June 21, All com

We signed up for service for $per month, and on average have been charged $per monthAT&T will not resolve, and managers will not call back
I have confirmed multiple times that our monthly bill (including taxes and government fees) is around $Below are charges we can prove with our bank account transactionsIn fact, we were told by a customer service rep to go into the store and show these bank account transactionsWe did, and they said they could do nothing about it other than put a note on the accountWe called back again, and they see the note, but apparently still will not do anything about itAt this point I am not sure what to doPlease assist if possible
Date-Charged
12/20/17-$
01/15/18-$
01/29/18-$
02/10/18-$
03/01/18-$
03/03/18-$
04/03/18-$
04/23/18-$
05/20/18-(-225.63)--refund for over charged
05/22/18-$
07/22/18-$712.38--this is how much AT&T says we owe to keep our serviceAfter refundi

THEY TOLD ME I HAD AGREED TO A MONTH CONTRACT TO GET A DISCOUNT WHEN I WAS NEVER TOLD I WAS AGREEING TO IT, I LITERALLY DIDNT KNOW THEN THEY CLAIME
THEY LIED TO ME WHEN I WOULD CALL TO TELL THEM EVERY MONTH MY BILL IS GOING UP THEN THEY WOULD GIVE ME DISCOUNTS AND NEVER TOLD ME NOR EMAILED ME AS THEY CLAIM THAT I AGREED TO SIGN MONTH CONTRACTS FOR DISCOUNTSTHEN WHEN I CANCELLED SERVICE THEY SAID I HAD TO PAY EARLY TERMINATION WHEN I NEVER EVEN AGREED TO A MONTH CONTRACTTHE LADY ON THE PHONE EVEN SAID I WASNT EMAILED THE INFO AND AGREED I HAD NO IDEA I WAS ON A MONTH CONTRACT AND NEVER AGREED TO ITTHEN WHEN I CANCELLED TWO DIFFERENT REPS, ONE ON THE PHONE AND ONE ON CHAT TOLD ME I HAD NO EARLY TERMINATION FEES THEN NOW THEY ARE TRYING TO EXTORT ME FOR $I WANT TO SUE THEM!