AT&T

AT&T is horrible We have been dealing with an issue for days and still waiting for it to be corrected We called to cancel our Uverse service but instead AT&T cancelled our son's Internet and Direct TV in a different city He is now receiving a bill that includes a disconnect and reconnect fees A technician had to come out and set up new service because of their mistake and now my son is responsible for returning the "old" equipment to a UPS store for shipment It's a shame AT&T doesn't care about their customers any more They used to be a very reliable and friendly company

The worst costumer serviceLies lies and more lies

AT&T is the most crooked company you could ever do business withI have never felt "robbed" by a company like I have this oneMy bill goes up every monthI am on the phone with them every month trying to reduce my bill back to what I originally agreed to pay, and I never achieve thisThey are always running some scheme to get more and more money out of youI cannot wait until my contract is up with these criminals so that I can take my business elsewhereThey will not let you leave unless you pay out the rest of your contract even though they continually change the rate you agreed to pay in the first place It is hard to believe it is legal to run a business the way these people do I wish I would have stuck with streaming Netflix and HuluI'm paying over $for internet and cable right nowI agreed to pay $a month when I signed up less than a year agoThese people are crooks! Do not waste your hard earned money with this terrible company! I wish I would have looked at the 93% negative rating customers gave them on this website before I signed up for their service!

Contacted AT&T reps from Nov-Feb of them verified & guaranteed my bill would be under $after promotions expired.My current bill is $
I contacted AT&T customer service in Nov about my plan and charges to my bill My 1st-year discount promotion was about to expire and the rep guaranteed that she had adjusted my plan and my bill would only be $from now on She further guaranteed that she had thoroughly documented it in my case file so that I would not have future billing issues I thanked her and gave her a glowing review in the followup survey However in January my bill was $ I contacted customer service and he gave me a $credit plus guaranteed that he had adjusted my plan to where it would only be around $consistently from now on Furthermore, for my frustrations, he gave me free month of HD tv service and upgraded internet I received my most current bill last week for $ I contacted customer service and discussed my issue with

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was told last year due to the problems that I had encountered with their customer service about trying to get my promotions resolved over the phone, they would give me the promotional price for years I called today 2/29/at 7;30pm was on hold for about minutes, then after a representative talked to me and asked me a lot of questions for another minutes she said she was going to transfer me to a customer loyalty representative only to get a recording that their office was closed

I have placed many chats and called your office multiple times in reference to me receiving emails stating that I need to return all equipmentSummary of what led me to file a complaint: I placed a moving request on July 29, via online with Chat repAT&T technician came out on August 4, stated equipment needs updatedHe removed ALL old equipment (total), took old equipment to his truck and replaced with ALL new equipment (total)I have email correspondence with the technician supervisor that will be willing to speak to AT&T to get resolvedHowever, I keep receiving email reminders that I need to return equipment and now I have received an equipment chargesI do not know what to doI do not have any old equipmentNot one wireThis issue has become the biggest inconvenience within my moving to my new home

Around Christmas, my wife and I decided to have my mother-in-law join our plan At that time, I was told my younger Brother, Michael is the main person on my account Imagine my shock when my brother, someone who has NEVER been on our cell plan at any point, is the main person After hours, I was told it was changed Today, I went into a AT&T corporate store to find out any options with my malfunctioning phone, only to be told that Michael had to be present Imagine this: You are going to the grocery store to buy milkDo you have to have your siblings approval before you can check-out? I called customer care...big mistake They give me my options: Pay $and turn phone in Pay $and keep phone I chose the $ I then find out,after they received payment, that they couldn't complete the transaction and that I had to go to an AT&T store but because I had already paid, I shouldn't have an issue Well, BIG issue The contingency on the $option is that the phone is operational, which it is not and the customer care rep knew this So after my trips to the store, call to customer care sandwiched between, I now call customer care AGAIN and get offered $and my money back Lets see, I cant get a working phone today because I need little brothers approval, I havent worked in hours, you offer me $AND STILL NO CLOSER TO A PHONE!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has charged me $for a service that was cancelled in August of They also owe me $for a bill that I paid in error in September of I have talked with numerous people through multiple phone calls and they keep telling me that they are removing the bill from their system and refunding me the moneyThey even wouldn't let me sign up for new service today because they said I still owe them money

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had AT&T U-verse for phone/voice and internet
After at least eight very unsatisfactory months of either losing my internet connectivity or having phone calls on my land line dropped, I made the decision to have an analog (old fashioned) line installed and have the U-verse voice cancelled
Now, I am paying $12-per month more for my U-Verse internet
I am also paying more for my analog phone land line
When the installation technician was out to my house yesterday to install the new analog phone line, he could not find a phone jack in my house that worked and when he went up into my attic to discern the phone wiring problem, there were so many "pieces of line" and no ability to hook into an existing line that he recommended I use the standing U-Verse phone outlet to connect my ana

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att has failed to repair their lines that provide telephone and Internet to my homeThey are fully knowledgable about this problem because they have had no less then four, guessing six repair technicians at my address in the last year trying to fix this problemCurrently my phone service is okay but internet service continually drops at any timeThat is frustrating when trying to do business or anything else over the Internet This is also my second complaint with Revdex.com within the last year about this same issue
Product_Or_Service: Phone and Internet
Account_Number: XXXXXXXXXXXXXX

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was switched by AT&T to U-verseI did not request this and have had nothing but problems sinceI have requested my phone #, which is I have had for years be put back to a land lineI have been transferred to every third world country, spent numerous hours on the phone, mostly my personal cell phone because their phone doesn't work or shuts off at random trying to resolve this issueI have been given different telephone numbers to people who can help me but couldn't, only to be transferred to someone else who can not help mePlus been told it will cost me $to do this??? I didn't ask to be changed in the first placeI am at my wits end & just would like a resolution to this problem
I would appreciate any help in this matter

ATT stole from me by overcharging me for services not provided to me and for their mistakes, their lack of communication and lack of professionalism and capacity to perform their woksI canceled the services on April 10thThey discounted only part of the services and continued changing me for the services they did not discontinuedThey then stated they did not receive the equipmentThen after talking to so many people I had some fees waivedthen I got those waived charges billed to me in addition to other services and date after I canceled servicesI sent my payment, and for weeks they kept calling me asking me to pay, though I had already sent the payment from fees I could not clear with them even after talking to like peoplethey kept transferring me to different departments, and no one knew what to do, other than to transfer me to a different department
When I thought the nightmare has endedThey sent me another bill for some equipmentI am yet to call, but I really do not want to argue and explain myself again for the 100th time

I was told in the store U-Verse Cable would be around $a month, internet approximately $90, received a bill for $ $of which was U-Verse and Internet....several additional charges I was not told of in the store Customer serv rep mislead me into purchasing something I had no idea We have been customers of ATT for years, pay our bill on time and I feel totally fooled, very disappointing
Account_Number: ***

I bought a plan on the "buy one get one free" thingIt turns out it wasn't free - they rebated my phone - very slowlyFineBut I had to get a particular phoneIt suckedI wanted to hand it to my jobless friend, but I had to pay it off firstPay it off? It was supposed to be free! So I was ready to pay it off and just use my old phone - that one doesn't suck like the new oneBut if I hand the suckful phone to my friend, they don't pay it off any moreBe good to a jobless friend equals get smacked by a very non-free free phone, according to AT&TNow I have to put a phone in the drawer when my jobless friend could very much use itDoes AT&T suck? I'll do everything in my power to let people know how much they really care absolutely nothing about customer service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for AT&T Uverse in September I was guaranteed a $gift card I never received the gift card
AT&T representative, ***, ID # VXXXXX, claims they sent me a letter regarding the promotion, but I never received the letter
*** was unable to produce a copy of the letter, or produce a return receipt request confirming the letter was delivered
Product_Or_Service: Uverse
Account_Number: XXXXXXXXX

I charged for full a full bill I cancelled service despite being told I would not be.I called and bill was fixed, but I got a letter asking for more
I continuously received poor and unreliable internet serviceAfter countless calls and frustration my internet went out againCustomer Rep refused to listen to my issue and I chose to cancel internet only at the timeI should have been credited for the days without service due to an AT&T line issueI was notI was offered a credit for a month of internet in the prior months of dealing with service interruptions which I never receivedI made other arrangements for service and called back to cancel my landlineI was told that I cancelled early enough that I would not receive a full billMy credit card was auto charged for an entire bill after thisI called customer service againAfter reviewing my bill and customer service issues with the rep, she offered me a credit to my cardI was assured that this was the end of my dealings

I am so fed up with ATT it makes me shake! I am copying another review because it is exactly what my complaint is PLUS when I was just on the phone with att, a gal named Sunshine seemed like she was going to FINALLY help me and I was disconnected!!!! I am furious with the service
At&t billing service is horribleIts been over months since I've asked for a consolidated bill of my Wireless, Internet, and DirectTVIts been now two months of confusing bills, late fees, and re-connection feesService reps say one thing and their notes and invoices say anotherDo you think anyone their really cares about keeping me as a customer....nope! They have an arrogance about them that make me feel like I need them more than they need meSo disappointing!!

AT&T has missed scheduled appointments for installation and service issues to our new business for both phone and internetI have spent numerous hours on the phone with them and several hours at my business waiting for these appointments which have all been no call no show over the past couple of weeksI am continually being told that I would receive a minute call prior to their arrival and that I was on the schedule for each given appointmentHave contacted their retention/customer loyalty dept several times and all they could offer me was to cancel my serviceWhat service? I have also contacted their corporate offices and was told there was nothing they could doThe internet was finally installed but the phone lines are not workingAnother no call no show scheduled appsI would gladly cancel their service but my security service has just been set up utilizing the internetI would like to have this issue resolved asap
Product_Or_Service: Phone & Internet Installation

I called Direct tv, to have my direct tv hooked up in my new home and a tella-marketer for direct tv/AT&T talked me into getting this phone deal with free HBO FOR LIFETIME , A PHONE AND MY REGULAR Package of direct tv that I already have, and he said it would cost me like $some dollars a monthI had to pay $to get the phone and that is all it would cost meI paid the $right there on the phone with him visa/card.He said I would receive the phone in a couple of daysI got the phone did everything the instructions saidThe phone worked one day and that was it I called and cancelled on 10/20/I tried to get the address where to send the phone back but they kept transferring me about times without giving me an addressI called several times, I even had my son call while I was sitting there and they did the same thing to him, finally I got the address and mailed the phone backAfter weeks or so I called because they were billing meThey also said I would no

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer of AT & T for many yearsRecently, my monthly base price
for Internet went up from $to $I chatted online about switching to another offer
($per month for Internet)The chat is too long, but a relevant part is produced below
I was told that I would be given new lower price ($per month for Internet), but that was retracted by Retention Team later
DATE/TIME: *** ***
Your chat transcript:
PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted
AT&T : Hello! How may I help you today'
Me : I saw that my bill went up significantlyWill you kindly extend the promotion that existed earlier? I was told by a door-to-door salesman of AT & T that extension was possible
Mathew * : Hi! my name is *** ** I'm happy to help