AT&T

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our business has attempted to switch from DSL internet to fiber optic three times this year and have been unsuccessful at this timeWe have asked our company provider to provide a vendor on-site to assist with the transfer on two of the three occasionsThe vendor did not arrive during the first attemptThe next time, the vendor contacted me the day before internet transfer to confirm appointmentThe vendor then called me today, December 8th, the day of transfer to notify me that he would be cancelling his scheduled appearanceHe stated that information in his order form was not available and due to this information, he would not come because "it would just be a mess and frustration for me and you." I attempted to contact our company provider representativeShe did not answer and resulted

I stupidly believed the sales rep that sold me on switching from *** (where my bill was little too high but service was good) to AT&T UverseHe showed me a package that was higher up than the one he signed me up for, falsely promising me more channels at a lower rateI could have canceled the service before hours had passed but I didn't want to go through another service interruption and possible fee by having *** hook me back upI decided to keep the new service with AT&T and resolve the initial conflictBut I was basically forced into paying more to get the actual package I was soldHe did say he would throw in more $AT&T Visa Rewards cards, on top of the one offered in the promotion I signed up forUnfortunately I had to call customer service to get them mailed to me after about monthThey had no intention of sending those extra rewards cards to me until I asked for themThen when I tried to pay my bill using a rewards card, I found that you can't use it to pay onlineYou can call and pay using one but they charge you $to do it that wayCome to find out, the only way you can use the AT&T Visa Rewards Cards (with no fee I hope) is to drive to a store and pay with it thereI wouldn't be surprised if they tried to charge me for using it there tooEarlier, on the phone with customer service, trying to pay using the Rewards card, I asked to speak to a managerThey transferred me to the Escalation DepartmentShe said she could give my account a $credit, but I'd have to be transferred back to customer service to pay the bill and I would get charged the $feeThe fee and credit would cancel outOf course, I didn't want to do it that way but unless I wanted to drive to the store I had no other choiceAfter asking her if she would relate my complaint to her supervisor she asked for my telephone number and account number to give me the creditI gave it and she said my account didn't exist, which is complete and utter crapShe was mad that I was frustrated on the phone with her and the whole company and their inane process (or lack of) and pretended that my account didn't existWowI just told her I hoped she was proud of herself and hung upI am paying this last bill, in the store, using my rewards card and then getting rid of themWith *** being the only other choice, and AT&T merging with them, I guess I will have to cut the cable cordThanks AT&TYou suck

Called At&t on 10/to add the NBA package to my accountUpon speaking to of agents that day she explained to me that it was already added to my account on Oct I asked her who added itShe said since I had the package last year it was automatically added to my accountI said ok is it going to be like last year as those payments were installment paymentsShe stated no she needed to escalate it and call me backI became upset and stated I wanted to cancel my servicewell now all of a sudden I can be transferred and speak to someone elseShe transfers me to a women who answers the phone "hello" that is unproffessional!! So I asked if she had my account pulled up she said noI said well let me give you my account # she said no what do you need help with? I'm sorry!!! I explained the situationShe cant help nowso she transferred me to a 3rd agent!! By this time my blood is boiling something so simple is turning into min of phone tagSo I explain the situationH

The cost of my service keeps going upMy calls are droppedI call and speak with reps and the promise to correct the issue and it never happensI was promised a credit on 9/24/by ***I was told when I signed up for the direct tv bundle that I would be paying a total of plus taxes for both servicesI was being charged a month bill of When spoke to rep I found out that my direct tv services alone were because they had added service on
Product_Or_Service: Apple /Iphone/
Account_Number: ***

Horrible Dispatch team
Horrible Customer Support
Horrible overall operations and management
Do they even care?
I ordered for At&T service installation at my house (***) at the beginning of September, as a new house service installation for their Xfinity gb internet
1) They never showed up on the time of installation and kept blaming us for not being thereThe second time we scheduled the installation, their guy came in and said that he doesn't have the necessary equipment to install
2) After wasting a week trying to get them to install at my house, I asked them to cancel the installation (the service was never installed and activated)They confirmed that it will be cancelled
3) I received a call after around ten days from their dispatch department saying that they are coming to install the internet and I informed them that I had already cancelled the installation requestThey said they will report and confirm
4) On 10th S

- On 12/16/2015, I called AT&T to combine statements for AT&T and DirectTVThe agent named ** set up a new account for AT&T/DirecTV
- Then AT&T sent to me a new modem and set appointment for the technician named ** coming for installationI told him that I did have my own modem and it was working and why I had to replace itThe technician suggested me return the modem and keep the current one
- On 02/06/2016, I returned the modem via *** Tracking system indicated that AT&T already received the modem
- On 03/07/16, I called AT&T at 6:00PM and talked to ** I told her that $equipment fee should be removed from my account because I returned the modemAfter more than an hour of talking on phone, transferred back and forth, $was credited
- With the same issue, on 04/07/16, I called AT&T at 6:20PM and talked to ** She was nice to help me and created a case *** She said the equipment fee $would be removed permanently
However, it is not removed
-

I tried to cancel my phone service to AT&T, but it took me forever to talk to one of their representative, When they find out that you want to cancel your service they will make you wait forever until you give upThe first call it took me hours and still no one attended my call, I tried it again hours after I waited much longer and still no one answers my call Whey they loved to make their customer's waitEvery time you talked to any of them they will do everything to convinced you to stay just what they did to me, and when I upgrade my phone they double my bills right awayI tried talking to them nothing happenIf you're not happy anymore why do you want to make business with themThey are the worst ever as far as customer service is concernI would never recommend AT&T to any one among my families and friendsNow that they consolidate the TV and cell phone business, paying consumer like me doesn't have any choiceWhy the government allow this to happenI just HATE At&t so much

I currently have AT&T DSL services and I have been trying to cancel service for a couple of hours and I keep being transferred to the "cancellation team" however no one is able to cancel the account for the following reasons: they thought I had a business account (I have a home account), was transferred to the UVerse department (I have DSL) then back to accounts/billing where I started After a dropped call and about two hours on the phone the service was finally cancelled Also, I am being told that the modem will not need to be returned however I am doubtful and expect to receive a bill While they ended up cancelling my service as requested I feel the practice of keeping the customer on hold, transferring departments and dropping calls is a method to keep the customer from following through with the cancellation
Product_Or_Service: AT&T DSL Home

Worst customer servicer EVER! After trying to get through to their customer service department I get someone who couldn't understand English very well and basically called me a liar! Then when I told them I was seriously thinking for switching to SPRINT he said go aheadso I hung up and I will be pursuing other options Way to go AT&T you now lost a long time customer 15+ years I believeGood job!

I have spent multiple hours/days on the phone with AT&T After hanging up, each time I
"think" the billing issue is resolved But alas, I get a new bill and they have not corrected their system It is beyond frustrating that this company is not penalized for its horrible customer service, lack of ethical business practices and billings

ATT connected service at an old address (where we lived years ago) as well as connecting service at our new home address
In December I contacted ATT/DirectTV to setup new service at our new home addressProviding this new address at the beginning of the call to the salesman he never again verified our addressServices were installed at our new address (no issues)However, services were also connected at our old home (from where we again lived years ago)We began to receive ATT billing statements for a DSL acctPlease be advised the home we lived in years ago was sold to my father in law that is now deceased, this is the only way we were able to receive any mailATT connected services for DSL at our old addressAfter phone calls made in DecI was told the issue was resolved and no further action needed to be takenHowever, here it is May and I have contacted ATT via chat and phone over times and the issue is yet to be resolved!!!! It took me months to hav

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Several months ago my $a month phone and DSL bill shot up to over $I have very bad DSL serviceOften it does not work or is so slow it takes several minutes to reach a websiteIt constantly goes in and out so I cannot live-stream anythingI do not use my home phone except to pay billsIt receives over spam and telemarketing calls a weekpercent of incoming calls are spammers who call multiple times a dayI have asked to cancel phone and keep the very slow (Ultra Fast - ha!!) DSL but am told it would cost more money if I got rid of the phone, so I keep the phone
That said, my original bill was for the phone, for internetOver the years it keeps risingi get special deals and am grateful, but I called three months ago renegotiating the priceWe got the price

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1All this stems from Juan who was in charge of running a AT&T phone line to my house from County Road approximately; with a gas powered hole diggerHe did not replace the portion that was cut; he replaced yards of it, with a type of pipe that no plumber recognizesLast time I called AT&T to fix it; they accused me of lying to them about the location of the broken pipeWhen I went out there to see why AT&T broke my water pipe years ago; this guy had yards of pipeI believe he replaced the whole pipe and reconnected it many times, not just in one place, but in multiple placesMy problem has always been *** has never been able to be contacted; everI can tell you for sure he does not speak EnglishPlease feel free to contact AT&T on my behalfTrying to contact AT&T ab

Never received the Reward Claim Letter for ATT U-verse intenet
Account: ***
Service: Internet (Bundle Discount with Reward Card)
Dates contacted ATT Reward Center and Customer Service Dept
1) Nov - Dec :
a) Customer service- Offered $credit for my trouble
b) Rewards Center - Toll free# always busyContacted via chatNo resolution offeredInstead asked to contact customer service
2) 01/19/January
a) Rewards Center - Toll free never got thru at mins
b) Reward Center Chat - Been told nothing they could doAsked to contact customer service
c) Customer Service - Toll Free - Been told nothing they could do
d) Customer Account Retention - Been told to contact Rewards center which I already didThey said they can't do anything either
I have not received the reward claim letter for ATT U-Verse Internet service that I signed up for in April
After contacting rewards center twice I have been told the reward cla

I terminated my service in June and was charged an early termination fee of $plus tax When I signed up for my service in December I never was told that I was under a contract and that there would be an early termination fee They claim I was told and sent an email I know that I was not told about this So my complaint is that AT&T doesn't tell you about the contract and the early termination fee over the phone but then puts it in the email they send once you are a customer I have tried to talk to supervisors and the people that I talk to on the phone said that a supervisor will call in to business days but they never do
Product_Or_Service: Internet/Phone
Account_Number: ***

My account number with *** isXXXXXXXX I had a *** the first days in August My *** is combined with Dierect TV, since *** bought them out I was out of town when my *** was due so I used an online address to mail my money to them It went to the Direct Tv's office Well even though the payment was sent and cashed I still had to pay my *** *** again($185.00) Now my payment for Sepyember is due and still the $that I sent has not been credited to my *** acct The check was made out to *** not Direct TV with my acct number on the check.(***) They have given me reference numbers, and a confirmation noAnd still no credit to my acct Everytime I call I get a run around and excuses Now my Septpayment is due for $and I probably have to pay againI am retired and cannot keep doing this

AT&T ported my number to another company without my consent It happened on June 23, and they have not reconnected the line as of Aug 2, I have had at least conversations with representatives who say they are going to do something and nothing happens nor do I hear from them again I have a medical device connected to this line which sends info to my doctor and it means nothing to them I would have to say that AT&T's service is one notch below a can and string system Very, very poor customer interface

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I went into the AT&T store located at ** *** *** *** ** to see about getting my phone replaced While in the store a sales person convince me to switch from AT&T's U-Verse TV to Direct TV service He assured me that I would save $45.00/mo from my current TV charges with U-Verse I clarify that this switch to Direct TV would be comperable to the current plan I had with U-Verse We went over all the TV channels I would be receiving The first visit to install Direct TV did not happenThey did not have the order correct and they cancelled the install I went back to the sales person in the store and explained to him that the order for installation was wrong Then he tells me I will have to paid $to have the techs come out and do the set up the way I wanted it done the first

Worst customer service everIf zero stars were availaibile that should be an optionI find it hard to believe that they have an A+ rating - it must be wrongDirect TV cannot solve an issue and have falsified info, contracts, billing scamsThey should be run out of town

I called AT&T on 11/to order internet to my new home and they made an appointment on my move in date of 11/ The following day I received an email that my appointment had been delayed by a week I called support and they had no explanation and told me to call back in case anyone cancels for the 22nd This is an unacceptable way to treat a customer before they even have service set up I will be looking at other providers in my area and cancelling my AT&T service (before it is even set up) if someone else can get me service sooner