AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
June 2016, I contacted At&t and requested that my billing cycle to be changed from mid month to the end of the month and that my payment will be automatically taken from my credit card account The representative informed me that this process may take over a month to be effective Please note that nothing was mentioned about my bill amount will increase the first month
August 2016, my account was suspended and I contacted AT&T and was told that the auto pay is not yet in effect I paid the past due about of $with the representative and the service was restored August 15, 2016, AT&T charged my credit card account for $Bank of America credit card payment
Transaction date:
08/15/
Card type: Visa
Transaction type: Purchases
Merchant description: CABLE AND OTHER PAY T

AT&T promised to keep my bill at the $mark and convinced me to switch over to their servicesI wanted to keep my bill the same as what I was paying with another providerThey assured me that if a promotion ever falls off, just to call in and they will apply a new one for whatever they have availableWell, my cable promotion fell off and my bill went up $We called in and they did apply the same promotion that I had, but would not credit the $that they had increased on my billThey did apply a $courtesy, but I still want the other $34, since they promised me originally my bill would stay around $
Product_Or_Service: cable tv
Account_Number: ***

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had an internet service with at&t and I cancelled it and pay off the remaining balance amountHowever, they are asking to return a router even though I was using my own modemWhen I started the service, I declined to lease their modem and wanted to use my router insteadSo they waive the router lease fees and everything was fineHowever, now when I want to cancel I was asked to return a modem even though it doesn't belong to themI called the AT&T team and they mentioned that they can't confirm nor deny that I have leased a modem from there and they don't have a record

I love your new "take ownership" initiative with your Uverse techniciansAmazing follow-up! Keep up the good customer service! Thank you!

I am so frustrated with AT&T! I am paying for their Unlimited & More Premium service but yet I'm not being provided with the premium featuresI have been going back and forth with so many customer service reps for the past month and no one can resolve the issue! Why am I paying for something that I don't have?!?!? Absolutely ridiculous! This is the highest cell phone bill I've ever had but yet the worse service!! I will be looking into Verizon as my next option!

Aug 13, contract date: Agreed to AT&T service with 45Mps speedAT&T only supplied me with 18Mbps, then told me infrastructure can not do 45Mbps
Door-to-door sales person *** *** "bait-and-switch"This sales person had a valid license in my city (Livonia, MI) to commence sales activities in our neighborhoods
Per my contract, I chose 45Mbps, but, AT&T implemented 18Mbps without notifying me first! Also, I have additional hardware that was
fastened to the back of my house! AT&T later admitted that 45Mbps is not possible via existing infrastructure in my area!
My initial bill was also showing overcharges, I called to have them fix it and this is how I learned about having a slower internet speed (18Mbps) than what I signed up to get (45Mbps)
I tried to work with AT&T for a long time to get a fair resolution and they did not do business in good faith in my opinion

I received Direct TV on September 5th of this yearI had just had brand new floors put in my home on September 4th of this yearOur oh so wonderful installation guy, Kyle, scratched the floor in two different inch long all the way through the finish of the panel with his utility bagsI attempted to contact them that day when I noticed the marks, They said they would send me information on how to file a claimWell it's November 27th and still nothingKyle also did not wear the protective booties they are supposed to and tracked mud through my entire houseWhen I called this morning to complain about a rise in my bill they stated it was because I changed my package (when their site says only upgrading will affect your discounts) I downgradedThey told me they would not change the price and would have to call me back about my claimI'm not happy at allDo not waste your time with this companyIf I could give a star rating I would

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I obtained *** services back in August of this yearUpon receiving services my phone only worked sometimesI started with a traditional landline with just local service and I added a life lineI couldn't receive calls or dial certain local numbers in my areaI spoke with more than reps who promised me better service and even offered discounts in which I received noneI upgraded my services to unlimited long distance and still didn't receive callsI asked for my life line discount I'm entitled to because I'm disabledIn turn I never received that offer but was told that they would mail me the form back in AugustI've inquired about this multiple times and has not received it yetEarlier this month I received a bill for with $past dueThe very next day my phone was c

AT&T could not explain to me why my billing services had change from one part of the month to another I had never been late on my bill nor did I ever have a carry over from month to month When I decided to add the cell phone component to my bill, all went to HELL I asked in the very beginning of me added the new service to keep my billing date the same Of course the representative said absolutely Now it is at the end of the year and they are telling me because they made the mistake in not keeping the bill the same and because I had to put it back to the original billing date I will need to pay an additional $because of their mistake not mind Everyone I spoke to can see in my payment history I've been paying the same date since January of without failNow of the change they needed to make due to error on their part I have a bill and it looks like I'm late with my bill I am so angry and ready to get out of this contract AT&T is horrible and not willing to make good when it is their error not the costumers Once I'm able to get out of the contract, I WILL NEVER RETURN!!!!

I cancelled att on february I cancelled 2-phone lines and their internet service my main account #is XXX-XXX-XXXX-XXX X I have received bills 2-bills telling me I owe $and 2-telling me I owe $i have called them several times and they keep telling me to disreguard each bill because it's not the final bill and I told them if you billing cycle is february 16-march then why am I being charged a full payment and I keep getting the same answer no matter who I talk to and that is none of them are the final bill well I just got a letter in the mail on saturday may 19th telling me I was send a bill for $and I didn't pay it well my bill should have been for a day peroid and not for a monthly day cycle from the day I cancelled them I have talked to them 4-times the last time was on april 26th at 12-noon central time

Service at home could not be repaired, multiple visitsCancel service yet company still charged cancellation fee
I have Uverse for television and internet at my houseI've had service for almost yearsService has had many problems with disconnection issues, quality of service issues, and most recently television picture issuesHave had technicians to the house multiple occasions and problem still persists
I called on October to cancel service because of the service quality issues Representative told me there would be a charge of $to cancel service before the end of my contract Repeatedly asked for supervisor, and was declined Repeatedly told the service agent that the reason for my cancellation was because service was not functioning correctly
Agent told me he was a supervisor, could not waive any disconnection charges, and they would be billed and sent to collections
I am happy to pay final month of service as the bill is outstanding I refuse to pay

This company did not send my bill in the ways I instructed them and penalized me for their mistakes
I instructed the company to send me emails with my bill and that I did not want paper billsI told them to call me as wellTwice my service has been suspended and both times were because this company has failed to send me a proper bill to my email or called about any issues with my account paymentFurther, I paid the balance due only to discover that with each instance of them restoring my services, they have been charging a restoral fee that I do not see outlined on my billI've been paying an addition $without knowing until I called
When I approached the customer service manager (after being bounced from three other people) with questions, I was met with her constantly talking over me, baby talking me, talking down to me, and finally she hung up on me instead of resolving the issueI spoke with someone else tonight and while the woman on the phone told me that she notated

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started on 7/22/contacting AT&T and Direct TV about upgrading my existing Direct TV account to the genie System and seven wireless receivers and place me on the new Premier - All Included Package I was told by the customer service agent at time that since I was a long-term customer they could and would upgrade my system to the package with the Premier all-included package and that they would include the seven wireless receivers and waive any equipment, installation, or activation fees I was told that that would schedule an installation date and would call me back with the information later that day since the AT&T Technician was at my home at the time upgrading my home phone and home internet and I would lose my connection when he didI never received a call back that day I calle

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued my services with AT&T end of March The agreement as being a consumer involved returning the Uverse equipmentEmail received from AT&T on 4/5/with instructions on returning equipment via UPS or Fed Ex with notice listing to have equipment returned before 4/24/The equipment was returned week of 4/9/that referenced my account number of AT&T has sinced turned my account over to collections billing me for the equipment I don't have the exact date of returnneither the tracking number from the label provided by AT&T After receiving a call this morning from the collection agency, I advised them of what is being stated hereI even contacted the fed ex where the equipment was returned ( *** W*** *** *** ** to see if they had records of the return

We switched to AT&T from Verizon about 3-months agoWe moved our phones, internet, TV, everything and bundled for a better dealSince then, we have had no internet for almost 100% of the timeIt started by needing to re-set the internet twice a day (we just dealt with this for a few months before calling because resetting it once or twice a day wasn't too big of a deal for should have called), then it became more frequent, then we couldn't watch half of a show without the internet going out and now we have no internet at all and my husband cannot work from homeThe soonest they can come out is days from nowdays that my husband cannot work from home because our internet keeps going out, we have already had techs come out to try and fix it, none have workedEach time we have to wait days before a tech can come out againThe tech that came out last, left the dog gate open under the house after working on the internet and my dog ate the insulation under the house, causing damage to the house and our dogAT&T had nothing to say about it when I told customer serviceThey refunded the month of June's internet amount which is $All of this stress, inconvenience of needing to be home for a tech to be there, not having internet, damage to my house and dog because of a tech's carelessness and they give me $23.00? Wow
But what I would like is for our internet and cable bundle to be cancelled without penalty and no fees associated with uninstalling everything and sending it backI just want to be done with AT&TI am happy with our phones, but I want to be done with AT&T internet/cableWe have had issues with our cable connection as well but haven't called customer service on that yet, still dealing with the internet issuesI regret switching to AT&T, we should have stayed using Verizon and Charter internetIf an AT&T customer service representative or a manager could reach out to me at [email protected] regarding cancelling our service without penalty, it would be greatly appreciated
Note-this doesn't even begin to touch on the negative experience we had in getting information in signing up our phones, internet and cableSo much information
Thank you

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXX-XXXXAccount: XXX-XXX-XXXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T last November to request a lower rate because our rates had been continually rising I was offered an lower rate but I was not advised that I would be locked into a one year contractI am now being charged to end a contract that I was not aware of in the first place

install new route did not disclose that router would cost extra a month call executive office 5/told bill would be lower to Now told NO
ATT repairmen came to house installed a new router (old one working normal) Not told that new router would cost $extra each mouthAlso lower internet speed told it did not work in our areaBill went from to a month
On 05/25/called ATT executive office XXX-XXX-XXXX told by *** *** that bill would go down to a month Bill did not go down called executive office 07/22/told that there was no such promotion and bill would stay the same

They take channels away at randomCost way to muchAfter you close your account they keep adding a billFirst saying the balance is then Will it ever end ? And never let them have access to your bank account because they will take out amounts you did not okay

I received wireless, Internet, and cable through AT&T in February of Within one month, I had to move out of the apartment I received the Internet and cable for lunch, due to unsanitary conditionsI was assured that I owed nothing else by the representative that I cancelled service withI received no other bills until September of I received a collection notice for $and was notified that I had been reported to the credit bureau! This is fraudulent and untrueI want this resolved immediately!
Product_Or_Service: Samsung /Note 5/
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 27-Feb-17, my husband call AT&T to cancel our DirectTV service*** (employee ID *** offered us month of free tv serviceWe took the month of free tv, and *** advised us that billing cycle would end 08-Apr
13-Mar, I inquired about canceling our tv service*** *** (ID JR0214) advised many times the cancellation fee for canceling our tv service would be $per month once we chose to cancel it
07-Apr, my husband call AT&T to cancel our tv service
13-Apr, we received our bill for the previous month, and we were billed for $(internet and our supposed free month of tv service)
14-Apr, we received an email confirming that our DirectTV service was removed, even though we called on the 7th and by the 8th, we didn't have service
Between 14-Apr and 22-Apr, my husband c