AT&T Reviews (3180)
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Address: 2159 W Nine Mile Rd, Pensacola, New Jersey, United States, 32534-9414
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Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On August 19, 2018, I called AT&T Sales to sign up for Internet serviceDuring the phone conversation and signup process, I repeatedly asked the sales associate to ensure that there would be no installation fee and if there was any fee, disclose it to meThroughout the signup process, the sales associate did not disclose any installation fee, giving me the impression that there would be no feeMy service was installed and activated about a week later (on 8/24/2018)Soon after I received a bill showing that I was charged $for installation feeI had called AT&T and chatted with them twiceI requested them to play back any voice recording to show that I did request no installation fee and to show that the sales associate did not disclose any feeAT&T representatives refused to investigate th
Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have a home line that is used on a regular basis however my daughter made calls on the lineWhen I discovered this, I called AT&T and the representative told me that we could change the plan and when the invoice was generated to call back and they could make an adjustment to the statementToday I called AT&T and they can see where I changed the plan but have no knowledge of their employee stating if I called back, they could adjust the planI spoke with a supervisor who simply told me they don't make adjustmentsI asked why one of his representatives would tell me differently and he had no answerI asked again for an adjustment and he stated their policy that they don't make adjustmentsI explained that I am a single mom on a limited income and really needed his help but that didn't make a dif
I cannot believe AT&T would treat a ten year customer in the way that I've been treatedThe lack of communication and outreach on my part, solely, has been unbelievableWe travel to Europe every summer and have never had an issue with international data chargesHowever, this year, we took one of our phone to Europe and were charged over $for data usage
In order to get this issue resolved, I reach out to their customer service departmentI submitted a case and was told I would have an answer within business daysdays goes by, and I call againI am told its going to take another 7-business daysOnce again, the time period completes and not a call or text or email from At&tSo I call backAGAIN, they need more days So again, I have to call back and I guess my case had already been resolved and denied any kind of creditNot once did I receive any type of communication from their customer service so I an completely unhappy with how they extended the timeframe and did not even bother to call me once
Lastly, I was on the phone for them for two hours trying to get a credit for the charges that were not intentionally madeMy dad is an older gentleman and is not good with technology so there must have been some sort of mishap
During this two hour conversation I was speaking to managers and yet again, they cannot do anything for meFor someone who pays $a month for their phone bill over the last few years, and you cannot do anything for me when something like this happens is completely unfair and inconsiderate
I was finally transferred over to another department after I told them I will be switching carriers, and he said he had me on an urgent case and his manager will reach out to me the next day to see what they can do for meGuess whatNo callIts been over a weekShould have known
So frustratedI hope no one has to go through this like I haveWhat a complete waste of time and energyWould not recommend them to anyone
AT&T and DirecTV have horrible customer serviceMy bill total changes from month to month, and they can NEVER get it rightit'll stick for a month, then bam! They tell you, let me get you a different deal or promotion!! no thanks
Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T uverse offered me a new high speed router with the condition that I return the old router using he UPS labels they providedA penalty of $would be assessed to my account if I didn't return it within daysThis was late June or Early JulyIn late August I noticed my bill was too high so I called AT&T, gave them the tracking number from UPS and explained that I had returned the routerI was told the amount would be taken off of my bill before autopay took the money out of my accountThis proved to be falseI was overcharged $After complaining I got the full amount of the bill deposited back into my account and was told I could pay the remainder of the billI waited until the next bill was due and saw the total of the previous bill, the total of the new bill, plus $
After months of navigating the customer service labyrinth at AT&T/Direct TV with little result, I am forced to contact the Revdex.com
Beginning in November I had contacted AT&T about new cell, internet and TV serviceA bundle price with service terms was discussed and establishedThat estimate was in the per month rangeThe internet service needed to be expanded because of restrictions revealed at installation (not disclosed by the initial AT&T sales representative)
There are two issues
Issue 1: My monthly billing has risen to $despite a reduction in cell and TV servicesI adjusted the cell plan from Unlimited to 3GB; DirectTV reduced the number of channels I get and eliminated the "Free HBO For Life" originally promised in the bundling without any prompting
Issue 2: A payment of $to AT&T from *** was supposedly returned to *** by ***Neither I, nor *** has any record of that, or any other amount, being returnedDespite multiple attempts to resolve
We signed up for $int/cab bill and every month since July it's been $140+ (so double)I've called 3x's and my husband twice and every time they have not given us an actual logical explanation why it's always doubleIt really has us upset to the point we want to cancel but the fee to cancel is $(which is cheaper than our bill)I'm a business owner and I just can't believe this company gets by with ripping people off as suchCOMPLETELY REGRET EVERY USING THEIR SERVICENot to also mention, I was in tears because I was so frustrated at our last callUghhhhh
My year old mother relies on her landline that dies after almost every heavy rainfallAT&T records show that this occurred six times in and six times in Today is Jan 4, and it begins againAlthough she has a little flip cellphone she seldom remembers to charge itA permanent solution needs to be implemented by the phone company! We are so tired of going through the repair routine over and over knowing with the next storm it will happen again
Sales sold me a service for one prices and charged another
They sold me stand alone GigaPower internet service for $a month plus tax They charged $a month plus tax They refused to fix it They made it explicitly clear the price was $a month when I signed up Now that I have service with them, they are saying the price is really $a month At the time of sale, I authorized them to sign me up for this $a month service over the phone They have never been authorized to sign me up for a service at $a month
After more than a decade of been a loyal customer I am experiencing the worst treatment I ever had from a big corporation in this case AT&TSince hurricane Irma on 08/30/We don't have service or regular service, the lines were connected and disconnected many timesWe couldn't count on it at allI filed an attorney general complaint and after that they refunded me last payment I made to them on the promise to get service upgraded, I was in desperate need of internet for kids to do school homeworkThat payment was on 09/30/the refund reflected to my credit card on 11/14/Now they are attempting to collect services until 12/11/that's almost month after the hurricane where like I said we got no service/regular serviceNow they had a collection company harassing me for months and they place a debt on my creditfirst time for me everI consider their actions a fraudulent and an attempt to collect from services not rendered
AT&T forced me to switch from DSL to U-verse which meant that I had to buy another $modem for U-verseI did and I paid in full
After being forced to buy another modem, AT&T is now trying to charge me a $a month rental/lease fee for equipment that I had to buyThis is a very deceptive practice - like paying off a car and then the company saying "by the way, you now owe us a leasing fee"How can this monopoly get away with such a practice? I bought my U-verse modemPeriodI did not lease itCrooks! This company does everything they can to cheat youI have address it with them and refuse to pay a leasing fee on something I bought!
This company has violated civil rights laws, anti-discrimination laws, and consumer rights laws in their dealings with me They completely missed the window for installation that they promised, causing me to miss an important business meeting After promising the waive the installation fee, they did not deliver After separate conversations they refused to take responsibility for their promise to waive the fee suggesting that due to my heritage I was not to be trusted This display of racism and discrimination is absolutely abhorrent Upon my attempting to contact them again to resolve this issue and get service back they charged me a reactivation fee that was never mentioned in any of our conversations I requested that they show me the recordings of the conversations that they take to demonstrate their failure to fulfill their promises but they would not even do that Any potential customers should beware this malevolent and highly devious corporate scheming operations that masquerade as a well to do internet company Even now they continue to block access to the internet and are attempting to charge me fees for not paying the installation charge that they promised to waive due to their incompetence This is uncalled for and people need to hear of the treachery that they are willing to do to customers, apparently specifically to those of diverse ethnic heritage Their actions are so shameful and the authoritative bodies must find a way to penalize companies when they abuse customers like this Take heed fellow citizens, avoid this highly abusive company and make your voice heard if they have also discriminated against you, charged you hidden fees, refused to meet their promises, and refused to even listen to the phone recordings they always take for 'quality assurance purposes'
Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Long time customer attI have home phone, uverse, internet and mobileHave been having horrible service in the house with internet and cableLots of freezingHave had several techs come out, each saying something differentExcuse after excuse, days off work, hours on the phone! Now I can't even get a call backI understand there will be problems...but when paying close to to a month for service...you want it to workI work from home part time, and no service makes it very difficultI would like the problem solvedIf a problem can't be solved, then I would like honesty, and I will try a different routeMy house is small, I don't understand how there can be so many issuesI know it's more then me, because my neighbors complain too and get nowhere!
In May I purchased an S8+ and got an Son a BOGO offer at the AT&T outlet at Southtowne Mall in ProvoI was told we had to add our landline to seal the deal (two cell phones and now our landline on AT&T)I was also told that it would take 2-billing cycles before the free credit for the S(value $749.99) would kick in
Now I am in billing cycle #5, and each time I contact AT&T they give me a different reason for why I am still paying on the "free" phoneLast they told me that I should have purchased DirecTV for the offer to be valid, which was never mentioned by the salesman
What I am learning is that this problem is consistent nationwide - I believe AT&T outlet salesmen are selling the phones under pretensePeople are complaining nationwide about exactly what has happened to me, describing the same sequence of events
The only reason I gave a one star is leaving no star is not an optionWorst company ever!!! Bad customer experience, They have lied several times, told to call back and then more liesdisputes still not resolved
Please see below
I signed the contract for internet and direct TV for years about $per monthIt's about one year now and the bill went up to $160.00..I called customer service to discuss the bill and they told me my promotion expired..but they can't explain to me why..if I signed the contract for years it hadto be the same I don't understand when you in the contract and I don't get what about the promotion you talking about..I asked to talk to supervisor and she told me oh your contract with direct TV for years, not At&T and I told so if you said I am no longer contract with At&T I can cancel and looking for other company ? And she said she will transfer to loyalty department ..and some one answer the phone with out knowing my situation..I had to start my stories again and he told me he will transfer me to the different department ..I knew it right away they are playing game to transfer me around and end up to Spanish que like they did beforeI really needed some one loo
Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : AFTER REFERRING MY MOM FOR AT&T/DIRECTV SRVS I WAS TOLD THAT MY MOM AND I WOULD BE RECEIVING $DOLLAR VISA CARDS THE INSTALLATION NEVER HAPPEN ON JULY 6TH LIKE PROMISED THE TECHNICIAN NEVER SHOWED OUR APPOINTMENT WAS MOVED TO JULY 13TH???? FOR THE MIX UP MY MOM WAS GIVEN $CREDIT BUT THE TRIED TO TAKE BACK THE VISA CARDS UPON SPEAKING WITH SEVERAL THEY GAVE MY MOM HER CARD THE TRIED TO DENY EVER SAYING THAT I EXPRESSED TO THEM I HAD COPIES OF THE ORIGINAL ORDER IN MY EMAILS UPON ME TELLING THEM THAT MY EMAILS WERE ERASED I HAD TO RESET MY PASSWORD THAT I HAD FOR YEARS AFTER COMPLAINING TO SEVERAL PERSONS STATING THAT I WAS AWARE WHAT THEY HAD DONE
AND THAT I WOULD BE REPORTING THEM TO THE Revdex.com AND ANY OTHER AUTHORITIES FOR THEM INVADING MY PRIVACY HOURS MY EMAILS WERE RESTORED I HAVE
I inquired about service in January I was very clear that I didn't want a contract and that I was interested in internet and home phone service The price I was given at that point changed after the first bill and I was told to get the price originally quoted, I needed to bundle I was very unhappy that I was misled and called to talk about the possibility of cancellling I was told then that if I did cancel, it would be best to arrange for another provider to start service, then call and cancel with At&t During this conversation, or any other conversation at this point, was I told that there would be an early termination fee When I called a few days later to cancel, I was then told about the fee At that point, I already had a new service provider If I had known about the fee, I may have continued the service I have had horrible customer service trying to resolve this
Account_Number: XXXXXXXXX
Started service on July with a price guaranteed for months of $for internet service and $for the Select tv package plus taxes and feesSince 10/the tv package price jumped to $I have been calling since 01/02/to complain and to cancel an extra package ordered on 10/17, the 'Deportes? package for an extra $because we were able to see only of the promised channelsSince first contacting AT&T I have called them at least times and spent and average of minutes per callAs of today, 02/27/18, the bill still has the wrong price for the Select package and they still charge for the Deportes channels canceled as of 01/02/Furthermore, my service has been interrupted and they demand we pay the wrong bill for the service to be restored before any credits can be given to the account
Product_Or_Service: Internet and tv service
Account_Number: XXXXXXXXX
Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called at & t for no phone line for weeks tech came out suppose 05/06/to had upgrade on phone & internet on that sat
I never received any incoming calls call tech and supervisor on Monday they told me for a whole week they would come back never did
Product_Or_Service: phone & internet
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX