Sign in

AT&T

Sharing is caring! Have something to share about AT&T? Use RevDex to write a review

AT&T Reviews (3178)

I have spent countless hours at the AtampTDirectV store here in *** ** regarding my poor billingEvery month for the last few months more than months I have add to go into the ATampT store located at *** *** Drive East at least to times in some cases per monthOne to discuss why my bill is so high and why my bill keeps changing each and every month even after the manager set on the phone with a representative for an minutes to an hour and some times an hour and a half and this has happened every monthThen to keep from having my services terminated and getting a reconnectioninstallation fee which they slide into your bill whenever there is a dispute or changes to the bill and in my case this is every monthThis ATampTDirecTV marriage is very very badHow is it that a billion dollar company cannot manage to get something as simple as small client everyday services month to month bill correctAnd has you can see this problem is with too many pe

Service Type: Business ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T does not have clear policies regarding pricing/service/commit times for their "business" products They strong arm customers into switching to more expensive platforms by increasing the prices of the older products and reducing the service/options/support for platforms that they deem outdated or unprofitable to their higher margin goals in select areas They intentionally withhold information in order to make switching to a competitor more difficult They intentionally bundle line items/services on their monthly bills in order to mask the individual charges that they bill customers for in order to "upsell" them on products/features that they don't need When charges are disputed, they manipulate their internal "statute of limitations" to an arbitrary (and beneficial to AT&T) months

I was transferred to people, during a two and a half hour spanI even talked to retention and the problem is not resolved
Our email is not showing emails older than a week old and no one can seem to help us with thisWe were told our email doesn't exist, although it is an att email, and then they wanted to charge us $to see why we can't view our emails

Shady Business practicesPromised one price, charged for an altogether different price
Could not get managers to make good on their promises, nor were we able to cancel as toldLeft messages for customer service rep, talked to managers, and awaited phone calls that never were returnedThe DVR product is not goodHow is it that a whopping % of customer reviews are negative,yet the composite score is this should be a one star or less companyThere are a miniscule, positive reviews herewow

I purchased a Direct TV policy last novermber under the sole condition that the hockey package would be included This was not the case I have never had the hockey package, was also not told this was a year contract with early cancellation fees
I feel lied to and would like my direct tv cancelled and the early termination fee waived

*** Inc was billed $29k in commitment shortfall when in reality *** had exceeded their *** with ATT Credit has not been issued
Key Facts
In July 2013, *** signed the Master Agreement XXXXXXXXXXXXUAThis was a month agreement with a *** (Annual Revenue Commitment) of $129,500/yearThe 3rd Year *** period started Aug and went through July
In Sept*** received a *** for $29,for failing to meet the third year *** for Master Agreement XXXXXXXXXXXXUA In actuality, upon ***'s recommendation, *** had signed a new Master Agreement in April of that covered the same services found in the original Master Agreement (BLC agreement (***) This new agreement should have replaced the original agreement The new agreement provided new pricing, eliminated the *** and replaced it with a line minimumAfter signing the new agreement many of ***s new lines were ordered using the pricing in this new BLC agreemen

Since day one dealing with AT&T has been so frustrating and exhaustedTheir customer service is the worst I've ever dealt withI'm a patient person especially when it comes to customer service, but they constantly talking to you like you are stupidThey have no idea what they are doingWe scheduled a date for insulation and they changed without even letting us knowI wouldn't recommend this company to anyone! I wish our apartment had other options for cable and internet

I lost my signal on AT&T U-Verse 8/8/I contacted customer service and they said everything looks fine on their endThis took hour on the phoneI said it is not working, not fineIt got so late I had to go to bed and hungOn 8/I called backThis time was told there was a problem with my Modem & possibly wireA repair fist was scheduled for 8/between 4-pmNo one showed and I called customer service againAnother hours on the phone, told too many service callsA new visit was scheduled for 8/between 4-pmAgain no show, no callI called customer service, another hrsSaid they would expedite the 3rd scheduled for 8/between Noon-pmI said no one would be homeThey said ok, next available visit was 8/between 4-pmFinally on 8/a service technician showed up at pmHe replaced the Modem and now everything is fineI logged all the time spent on this issuedays without internet, hours on the phone, and hours (spent) spent waiting for repair visits, where I had to call them to reportI told them this is absolutely the worst customer service I have ever had with any company, I am over years oldThe technician told me their customer service is located in India, why I had great difficulty understanding all the different people over all those hours on the phone

I am glad that they are a telecommunications company, because they are horrible at communicationsYou cannot reach anyone in the USIt is also very had to even do that because first you have to deal with their virtual assistantWhat a nightmare thereThey tell you they are doing one thing and then do something elseAfter several attempts and a lot of time, I finally spoke with someone in the USAfter cancelling my service, I was told I would be receiving a check for $and then received a bill for $which included a $late feeI had CANCELLED my service, yet was still billedThe next thing I received was a bill for my internet/cable that was upped $with no warning or communication about thisThey need to get their act together and treat their customers like customers not just a paycheck for themGet a grip AT&T Will not ever go back to them

I am extremely frustrated with AT&T's customer support both over the phone and in personI went to an AT&T store in order to receive a military discount on my accountApparently you have to go in person to show them you're military IDThe person at the store was incredibly unhelpful when I asked about getting this discount applied, had to get a manager and they still struggled to figure out how to do it correctlyEventually they were able to figure out how to apply it to my account, told me I was all set and sent me on my wayA couple days later I get an email on my account about how I need to call AT&T because the discount need to be verified and to contact them immediately or it would be cancelledSo I called them twice because apparently the first time there was no "passcode" set up on my account so they could not talk to meEven though I had all the correct information about said account it still was not enoughSo after setting up the passcode and calling back I was told the manager I spoke with in the store did not set it up correctly and took a picture of the wrong part of the ID or something and there was nothing they could do to help and I had to go back to the storeIn addition to that my monthly bill has also somehow gone up since last monthI am completely frustrated and done with this companyThey treat their customer's like *** and I have never been so frustratedUsually I would have no problem going back to the store and giving them my ID again, but I will be leaving the country in a couple days and have no time to really do thisSo over awful customer service and people not knowing what they are doingI will be looking for a new cell provider once I return home

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1For over a month now, my tv service (uverse) has consistently been out of serviceI have had to do a "gateway restart", which involves going to the AT&T site and rebooting the system remotely which take 10+ minutes, each time I want to watch TVNow that doesn't even work and I do not have access to my cable serviceI'm paying nearly $monthly for this serviceI've tried calling into the general customer service line multiple time and been put on hold for over an hour, at which point I hang upI've contacted support through chat multiple times and they just lead me to the same "gateway restart" step to no availOn multiple occasions I'm disconnected from chat and there is no follfrom the customer support representativeI've tried talking to the AT&T store even, but they only handle w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : ***While calling AT&T to see if discounts were available for my account, the sales rep asked me, "Do you live with your husband?" Even though I adamantly protested at his question, he continued by saying, "If you live with your husband, he can get a cheaper rate." I then asked to speak to a supervisor, but the rep denied my requestI insisted the he connect me with a supervisor two more times, but he refusedI immediately asked my for his employee number, but found out later that the number he provided was fictitious I called back and was finally connected with a supervisor who only offered to connect me with the Loyalty Depart, where *** only offered me a reduced services for the same amount that I had been paying I called back days later spoke with yet another supervisor and was finally co

Stolen modemBroken promisesService not disconnected as requested as the time matterHAs been blackmailed
Have issues that requires legal departmentSeeking for contact in regards to my ATT Uverse servicesPLease pull all online chats and customer service contact and email me/call me

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1These thieves have been trying to bill me for Internet I never hadI have been told times this bill was taken care ofIt would have never happened in the first place if the sale happy rep on the phone had checked to be sure we could get internet in the first placeI have now received another bill from a debt collector though I was told a month ago it was taken care ofI'm tired of speaking with it customer service people who can correctly do their jobThis bill had better get taken care of and our credit had better not be affectedThis is absolutely disciples and horrible customer serviceWe will be cancelling all of our services with ATT

Over the years I've noticed at AT&T and BellSouth in the Nashville area in other areas of the country has a tendency to have discrepancies in Billing and then find excuses for it and make promises and not keep themI'm to the point where I think the culture of the company is to lie to their customers and hope that they give up and then end up making bigger profitsWe are going to drop them from their direct television network and their Uverse as well because of these tactics that become a joke amongst our family and friends quite irritating though

I spoke with a direct tv representative and told him how many devices our family uses and what we require for speed and skype phone callsI have not been able to make a simple phone call on skype everNot a single movie can be rewound and watchedOur internet is through AT&T, which we were told we had to get with direct tvI call for workers from both companies and I am constantly told that there is no way for me to have proper skype calls nor internet and no one understands why it was sold to me in the first placeThey will not refund the money that I have spent for over a year on services they are incaple of providing!

Service Type: Residential ServiceAccount: Requesting new service Account: Requesting new service Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am building a new home in an established neighborhood and trying to set up internet service to the house when we moveThere are AT&T lines buried all over the neighborhood but yet no one from AT&T I talk too seems to know why we don't have internet service in our neighborhood All I get is sorry we don't offer service to your location There is clearly AT&T lines marked and buried going from green box to green box within the neighborhood but yet no one from AT&T can tell me anything about how or why we cannot get internet serviceI have call AT&T and created multiple tickets to investigate and have been promised to be called back but have never heard backEvery time I call I get the run around and they keep wanting to run my address in their system which ends up t

AT&T customer service representatives lie to customers They lie about services and lie about notes left in the system
I was a direct TV customer since No problems with them ever One day I called to pay my bill and added the internet with AT&T, which I was told I would never have to worry about dealing with AT&T b.c they would bill me togetherI would just call and talk to direct TV That was a lie I was told I would not have to pay for an installation fee b.c I would receive a visa gift card in the mail for $99, and I could use it on anything I wanted to use it to buy That was a lie I never got billed electronically like I was told and had been being bill for the last years, so that was a lie They interuppted my services, and charged me $to restore the internet I never signed a contract, nor was I aware for the fee being a policy I never recived a bill, therefore I didn't know when it was due, because I paid an internet bill recently before that Separa

Last year I returned two routersI called At&t times, and each time they told me something different They told me to call UPS, and I did that, UPS said that there sorry but they have no way of tracking and that At&t does this all the time and that I was not the first person to call about this problemi am being charged $for two routers that I returnedThen I called this morning, and I was told I had to call the collection agency because they have no way of changing the accountI only found out about this because I was trying to add a new line to my cell phone plan
Product_Or_Service: U-Verse Router
Account_Number:***

AT&T applied four random fees to our account over the course of monthsOn the final call to solve this issue the representative yelled at us and and told us that we needed to cancel our service with AT&TLiterally we called customer service and the service they offered was to cancel all services

Check fields!

Write a review of AT&T

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

AT&T Rating

Overall satisfaction rating

Address: 2159 W Nine Mile Rd, Pensacola, New Jersey, United States, 32534-9414

Phone:

Show more...

Web:

This website was reported to be associated with AT&T.



Add contact information for AT&T

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated