AT&T

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1To whom it may concern:
For the last -years I have been a loyal customer of AT&TIt was not until recent events that I have even contemplated switching service providersWorking with AT&T has caused nothing but stress and left issues resolved multiple timesFor the last - months, I have attempted to contact AT&T seeking a resolution, and to my dissatisfaction there has been nothing accomplishedMonths ago, I contacted your company seeking to combine my wireless and cellphone service'the personnel stated okay and I was satisfiedTo find out moths later, this did not in fact happen is absolutely unacceptableOn November 28, I attempted to pay $200, to see my device disconnected days laterWhen I spoke with your personnel I spoke in circlesBeginning with I didn't pay, then I payed but yo

AT&T offered me a service called Direct TV Now that is supposedly an app that is very similar to Hulu and Netflix This service has been nothing but a nightmare I was lied to...I was told this app would work on devices in my home that it will actually not work on I was told I was going to have the same price of $for the entire duration of my subscription which I later found out was also a lie They gave me the wrong username so now I can not access my account, and I can not reset my account At one point in time I was able to get access to my account, and I immediately cancelled my debit card to no longer pay for services...for services I couldn't even get to activate on my account!! My debit card is still being charged There is no customer service phone number to speak to any representatives And the website will not give me accessAT&T has this Direct TV Now app advertised all over their website AND the username I was given to use the Now account was attached to my AT&

I paid off an installment on my phone and when my bill was posted they are still charging me for my phoneI have contacted support four times and they say that I have to pay the $installment even though my phone is paid off

Billing error on ATT behalf for months.ATT admitted error/said would creditcalls from me,resulting in no account creditNot getting a response
We contracted with a bundle ATTThe given rates for Internet and Direct TV are correctThe contract rate for phone was $9.99, but we were charged $per monthThis went on for monthsAfter contacting AT&T, they admitted the error and said our account would be credited for those months of billing errorI called different times starting approximately around April Each call I was told to expect a credit on the following statementNo credits were ever placed on my accountI was given different credit amounts to expect ranging from $220.11-$256.39)I was given the following case numbers- JXXXXXXXX,JXXXXXXXXThe other calls I was told a case number was not necessaryEach call lasted a minimum of minSome closer to hoursI've spent well over hours about this one billing issueEvery call the ATT representati

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On April 06th, I spoke on the phone with an ATT specialists and he set my girlfriend and I up on a bundled plan that includes phone internet and cable with our bill and initiate cost of the $for a year contractI did not get approved for the service but my girlfriend did based on her credit informationOn May , we received our first bill that included a $credit management fee that we were unaware ofI called customer service to find out what it was about and they stated that they put the bill in my name which based on my credit there would be a feeI explained to them that it should have been in her name since she set up service in her name and there were no mention of any extra fees associated with att bundled servicesI feel that this is information and not true

On October 30; 2017; I received a EMail from my bank stating my account was under fraud and they had to closed out my old bank card and send me a new oneI called AT&T to inform them that my card had been closed and to see why they couldn't accept checks from me if I never had a returned check beforeA few months ago I had wrote a check not they would take a second payment automatically from my bank accountWhen I noticed, to keep my bank account overdrawn I called the bank and they put a stop payment on the check to keep my account from overdrawn At&t told me the reason they couldn't take checks because of a bank returnedBut that wasn't the caseI explained to them why I did a stop payment is to keep my bank account from overdrawn due to the paymentsSo because I couldn't do a check to keep my schedule payment agreement my service disconnected because of thatAt the same the wouldn't let me pay the schedule payment that I was planning to payYet they are making me pay p

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On October 19, I ordered internet service from AT&TI was told the service would be $per month with no installation charge I was never at any time told I would have to stay with them for any amount of time or any mention of any contractI explained to the rep that I had my own modem which I had purchased from AT&T a few years ago, he said they would try to use it and if unable I would be charged $to purchase one of theirsThe tech was unable to use my modem so I paid the $up front, (which turned out to be $100.00)Although the advertised price for AT&T internet was $he told me the price of mine was $a monthWhen I received my first statement it showed installation charges and additional charge for modem I called customer service to try to resolve the matt

I have had this issue with AT&T in JanuaryOn January the 12th they took $out of my account I dont not and have never had a account with themThe account was my aunts and I card was used for the one time $paymentI filed a compliant and they put the money back on my card on January 21thOn January the 4th they took $out of my account I do not understand why I keep having this issue I called someone on Friday to see if I could have this issue resolved with out going this route again , but I have yet to hear from anyone todayI am going to have to cancel my card because of this issue
Product_Or_Service: u verse

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1after having many issue with equipment and customer service problem for over a yearI was told when our promotional time was up we would be able to get on a new oneI called on 9/19/and talked to a customer service repand was told that I would have to wait until the new promotional came out and was promised a call back on 10/15/and that my bill would be around $I told that person I would pay that price for month but couldn't continue that bill pricingI was told that pricing would only be for that month and that when the new promotional came out my bill would roughly be around $a month keeping the current channels that I already hadI never received a call backI waited until Monday 10/17/to call back and was informed that my account had been upgraded ( was not author

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hours on phone getting to and speaking with technical service rep and can not get into Direct TV's mobile appStill getting error ID and password don't match
Product_Or_Service: Jan
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Promotional rate expiredThe loyalty department added new promotion saying everything will remain the same billBut pay the larger amount this monthThen got an e-mail saying a different numberAnother promotion ending in MarchTold to call back again then
Product_Or_Service: Uverse
Account_Number: XXXXXXXXX

I have never had a satisfactory experience with AT&T customer service Today I spoke with representatives in trying to get some clarification on my bill I got cut off twice, and randomly transferred in the middle of my conversation with of the representatives So, of course, I had to repeat my security information and explain my issue different times The bills are difficult to read, and the representatives do not even seem to know how to read them Every little change is like pulling teeth!

Two men with AT&T have been harassing my entire neighborhood about getting their serviceComing to my personal home times today, ignoring the no soliciting sign, when asked to leave they continued to stand there talkingAll on video through my doorbell

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I have called the AT&T customer service department multiple times over the past couple months, and have apparently wasted hours on hold in doing so so here is my problem I had originally had your service set up After it was set up I realized that I had been set up with broadband speed internet, which is way too slow for meWhen I call to upgrade, AT&T informed me that it was the fastest internet that AT&T provided So the representative cancelled my account, and told me I would not be charged at all, since I had not used the service He told me to go to a local UPS store and return the equipment, which I did that same day A month later I received a bill After spending hours of time wasting one of my only days off on the phone with multiple agents, I had thought that the matter had been

Failure to honor agreement to provide call blocking on residential telephone numbers
When service was established in 2008, AT&T represented that (2) telephone numbers associated with service address had Call Blocking installedHowever, a few years ago, businesses we called began to inform us that we were reading our phone numbers on Caller IDWe have called AT&T repeatedly, however, the incredibly uninformed staff who now answers the calls has repeatedly and falsely informed us that Call Blocking for the numbers is active, as we continue to have persons disclose that they are receiving our private, unlisted telephone numbers

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 8/5/knowing that my current promotions on my UVERSE account were expiring and to find out what my bill would change to and if there were any promotions available to meI assumed that I would end up canceling my AT&T service because I have had past problems (Revdex.com case #XXXXXXXX)that are still problems (very slow internet service and horrible customer service issues) Unfortunately, I have AT&T wireless service as well and is no better than UVERSE, but I have a contract
I spoke with a Sales rep (happy to share name when someone calls me) on Friday 8/and explained that I wanted to find out if there were any promotions that I could take advantage of moving forward since the current promos were expiring I also explained that if I could keep what I had currently that would

AT&T has some of the worst service policies We had a Saturday appointment to check our system because we had continual service interruptions with internet and televisionThat meant, of course, that we had to be here all day for a Saturday appointment Two technicians were out At the end of the service, we received a voicemail from the technician who was hard to hear but I think it said he couldn't fix it Sure enough, because the service is out again And the only way to get them to hopefully fix it is to find a hour window of time when we can be inconvenienced againThey have no other solution I've even talked with supervisors

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 11-2-I called AT&T to have the phone at our summer cottage put on vacation service because we close the cottage for the winter The customer service person said no problem and the maintenance fee would be $a month until it is reinstated in the springEach month since then I have received a bill for full service of over $some dollarsI have complained six times once on 11-29-17,12-22-17,1-12-18,1-24-18,2-12-18,and 3-29-to AT&TEach time I was told the problem was corrected and it show up on the next bill, which it didn'tDuring this time have continued to pay the $as instructedOn 1-12-I asked to speak to a manager and was forwarded to the voice mail of *** *** I left a message but he never returned my call Today I received a letter from a collection

I am writing this as a complaint against *** for fraudulent servicesThey persuaded me to purchase their new bundle of TV + Internet + phone for $a monthTurns out I was promised a specific promotion that was no longer available and now it *** be $a month so to help lower the monthly payment by $per month I was advised to purchase a wireless device with a data plan for $a monthTotal saving of $Turn out this also was information and this purchase is
Not going to lower my monthly payment ($discount is not going to be applied)
On wireless device I'm paying $instead of $per month
I have been on the phone with *** for over hours over the past monthThey always transfers me from one department to the other because their systems are not in-sync and they are unable to resolve the issue because service discounts depend on one anotherThey also promise calling back but they never do
Last person to hang up on me was Agent*** (att agen

Created the uverse account under thr wrong nameTold me I was getting charged with direct tv discount but since the account isnt under the same name as askes I am paying $The rep who started the account also immediately changed my,install date for two weeks later until I called and complainedThe installation wasnt done correctly so instill have no internet, I'm being charged more than I should be(even after I asked the billing rep to change the name on either thr direct tv or uverse account to match AND I have to wait for installation to be done corrwctly after paying the fee and it being done once
Product_Or_Service: Uverse internet
Account_Number: Same as phone number