AT&T

Terrible customer serviceHave had a go phone issue for two years now that AT&T will not resolveI will NEVER have AT&T service again and I recommend that everyone avoid this company because in my opinion they only want to take your money and not provide any customer support that is of any help

Cancelled services and was told I owed nothing moreDebited another month from my bank accountHave contacted multiple times and not resolved
On 7/26/I contacted AT&T Uverse to have my services cancelledI did this via their chat function so that I could print off the conversation in case I needed it in the future My services were cancelled and I was told that there would be no future charges
On 8/2/AT&T Uverse took $out of my bank account I contacted them on 8/3/and was told that I would have to wait a month and then they would send me a reimbursement check for the charges I told them this was unacceptable because that money was budgeted to other places and they finally agreed to reverse the charges and put the money back in my account within hours Again this was via chat function so I printed out the conversation and kept it
On 8/7/I check my bank account and the money had not been put back in so I contacted AT&T again This person told me

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I've been charged $for service when I was promised a charge of $dollars for switching my service from U-verse to Direct TVI tried reaching out to retention center and there I was promised that they would credit my account $dollars and I was told it would take effect in an hour, that I would have to give it time so the system could updateI waited till 10pm and nothing yetThis is not the 1st time that AT&T promised something and don't deliver on they're promiseI and very disappointed with the hole situation
Product_Or_Service: Direct TV
Account_Number: XXXXXXXXX

I have been an AT&T customer for a little over one week and I already regret my decisionThe sales people employed with this company are perhaps the most dishonest people I have ever encounteredThey have no problem actively lying to get a sale or lying by omissionThey do so banking on the fact that you have disconnected your services with other providers and by the time you figure out their misrepresentations they would have extracted some unearned money from you even an amount as small as a restocking fee for a cell phone.I signed up for internet cable and cell phone serviceAs it relates to the cell phone service specifically the representative sold me a BOGO deal that is not really a BOGOHe told me I had to make a down payment on the phone and pay the taxes up front but failed to tell I had to do this for both phones including the FREE phoneHe neglected to tell me this even though I asked repeatedly what my son needs in order to pick up the second phoneHe said nothingY

I received a mailing advertisement clearly marked with an AT&T logo and in every way the telephone number listed indicated it was AT&T It turned out instead to be Direct TV, although I discovered this later the hard way The Direct TV agents all provide different information about important details concerning "service packages" and whether installation is free or may cost hundreds of dollars Now it turns out you don't need Direct TV at all and can instead opt for "Uverse" television, which I found out by coincidence when cancelling the "service package." But good luck cancelling, after several calls I could not get any form of confirmation for my cancellation Notices continued arriving via email the next day that my AT&T and Direct TV "service package" installation was still scheduled, even though it was long since cancelled Meanwhile my credit card had already been charged different times for some type of mysterious equipment inventory fee So I visited the AT&T store today in Orange City, FL, and Manager Trevor asked me to leave after I objected to waiting 10-minutes to confirm that my order was cancelled I cannot tell you how dreadful this organization is in every possible way, especially after spending hours on the telephone yesterday and being thrown out the AT&T store today Keep in mind several employees at the AT&T store were literally standing around merrily chatting with each other and still could not find seconds to look up my order number to confirm it was cancelled And Manager Trevor approved of the employees standing around and not assisting me with this simple request, insisting that I "wait on a list" to confirm the order was cancelled Never mind that I spent hours on the telephone already unable to get a straight answer to an incredibly simple question No wonder this website shows a 92% negative view of this awful company and its sidekick Direct TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Around the end of March I was contacted by AT@T about a promotion they were running for Switching from Cable to Direct TVI usually tell them no everytime but this time I said yes cause they were offering a $rewards cardIt's been a headache ever since! Once I got the offer in the mail (I still Have It) I noticed in fine print it says With /SELECT Pkgon the back it says must have AT@T Unlimited Plus Enchanced wireless plan $a monthI tried to call so many times I have lost countI wanted someone to tell me that if I switched to this plan would I lose a 80% discount I get already for my phone service because I am an assistant manager at Wal-MartEither no one could tell me or didn't know or if I got the card then I was obligatedWell then the very last time I thought ok one more time

I called AT&T for internet service for schoolingThey said they have Direct Tv tooI said I am interested if it is reasonable costI was told a month for U- verse and direct tvAs soon as it was hooked up I got bill for I called days after hook-up, take it back, as I cannot afford that , not did I agree to that.Long story short I've been shifted back and forth being told I could be helped, and then, oh nothing we can doI was told by AT&T last time they would do an investigation and listen to original discussion, but it would take time.Still not resolvedNow it went up to 137!!!! No way I can affordI feel I was swindled in and don't want direct tvOnly U-verse for schoolI was also told in original phone call no change in price( 45) for yearsNow they say no deal like that everI've seen ads for a month for AT&T and direct tvPlease help
Product_Or_Service: AT&T bundle (45) a month
Order_Number: n/a
Account_Number: I dont have

I called Directv to order a bundle package (tv, phone, internet)I spoke to a female rep for approximately minutes regarding what I liked to watch and we compared Charter pricesI wanted to make sure that I was getting a better dealAfter speaking to the rep, I was excited because I was told that I would be receiving my bundle for a much lower priceIn addition, she informed me that I would be receiving all of the movie channelsI asked her when the first bill was due and she told me July 22, It was perfect because I just moved into my new homeEverything went downhill on July 8, My bank account was draftedShe set me up for an automatic withdrawal without my consentIn addition, a few days after I received my Directv bill I received a bill from AT&TThis confused me because I expected one billI contacted Directv regarding the issue and I was told that my bill was not bundledI also contacted AT&T regarding the matterI was told that my account would be esca

Order# XX-XXXXXXXXXXXXXXX I have been dealing with a credit with *** T for over 2monthsI switched from *** to AT&T 2months agoSo yes I have been dealing with this issue as a new customer for the 2month I have had their service I called and spoke to multiple people about a deposit that I was charged that should have NOT be on my billAccording to the sales rep I spoke to in Oct when starting my service I did not have to pay a deposit because I have my OWN PHONE!! he did however offered me a table which carried a deposit which I declinedI received the SIMS cards and went to the store so that a rep can complete the activation After the hour long activation everything was fine until I was told by my employer that AT&T offer discounts to our employeesI went to a AT&T store to get assistance with ONLY applying the to my ALREADY contract that I had already for several weeksDuring that visit the rep at the store again tried offering me the table once again and again a deposit was requiredI again declinedI did however agreed to start internet sevice with them Anyway I received my first bill from AT&T and notice that I was being charged for a depositI called and called about this deposit and no one seems to have a clue what's going onI was even told by manager Christoff that I needed to pay this deposit and couldn't tell me what the deposit was forI called relentlessly to get this issue resolved and NO ONE seems to know what anyone is doing theirThey don't add notes and I had to repeat this same store over and over and OVER againI then went to the ordering team and had the nice guy look over my entire order and he also stated that I DID NOT need to put a deposit down! per this rep he submitted a credit waver that he stated was approved by his bossI had my bill push out until the 11th of Dec so that the credit had time to be applied and guess what Still NO CREDIT and STILL NO ONE has any IDEA of what is going onTHERE WAS NO NOTES of me calling them and NO NOTES showing a credit waver was sent on my behalfI JUST want to pay what I need to pay, NOT FOR SOMEONES MISTAKE that they are blaming the customer forI WILL NEVER REFER THIS COMPANY TO ANY ONE OR BUSINESS ASSOCIATES I have!!!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint concerns both advertising and billing issuesBilling was consistent until AT&T then proceeded to up charges every month with no explanationI had to make several inquiry calls, receiving no adequate answersAn ad was offered for $a month for two years which I called to sign up for which adjusted my bill with internet to $This was confirmed by an operator on the phoneI then received a statement and was charged $which indicated advertising on the part of AT&TI spoke on the phone to customer service for over an hour an a half, which resulted in my cancellation of serviceA sales person called me back to apologize and offer me the original I accepted the offer once again, only to receive a bill for $I made another call and waited ov

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been on the phone for over three and a half hours trying to order new service It is coming up in your system that I owe a bill in the amount of $for an account that I had in 2010- The account number they provided is XXXX-XXXXX I am not in collections with you or a third party company The last bill you show was for $something dollars and a credit was issued for $which left a remaining balance of $which was paid in full I switched providers in February You all sent me a check around October of for $for I'm assuming was a refund from my deposit of $when I started service All I want is new service and for this $to be removed as a payment due They are telling me that I made the payment of $in September for an account that had

An ATT representative changed the landline to a cell phone line, lied saying that was sending a cell phone for free that was $when ot was receivedNever said that the landline was being transferred and when the phone was returned then we realized that the home line was not working to find out the mess he createdFor the past weeks we have spoken to numerous reps that promised to have it fixed and nothing gets done A technician has been scheduled to come out times and has been a no show I been paying for a home alarm system that has not worked for the last weeks and no one cares ATT should be ashamed of providing such bad service and not making themselves responsible for their employees who lied and misinformed us

refund of time locked out of our email account lost photo's and important documents
Good morning AT&T sent to me a couple of bills that were not correct, I was locked out my account and email which contained important information, I canceled my u-verse account on the day it was due to expire we always paid our bill on time my contract with them was due to expire on 9/13/I called in on 9/12/to inform them we would no-longer wanted their serviceAll equipment was returned as required by UPS, received recipe as request from UPSAT&T continued to send us bills that were incorrect we now use Spectrum cable AT&T locked us out of our account by doing so we were unable to retrieve emails and photo's etc., we were never late in paying our bill they no longer allowed us to use our email account which is ***@att.*** we lost a number of number email contacts I spoke with a rep 11/3/and asked them to please make the necessary adjustments I will never use AT&T again if anything they sh

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** was way too high, $ci disconnectedand they still charged me another couple of weeks
have been charging me way too much for a couple of mothswas paying for tvs and slow internet
Account_Number: XXXXXXXXXXXX

DATE/TIME: 2018-08-10:38:
DATE/TIME: 2018-08-06:53:
SERVICE ADDRESS: *** E US HWY ** *** ROGERSVILLE MO XXXXX
ORIGINALLY ON JULY 24, WE SET AN INSTALL DATE FOR JULY 27, THEY NEVER SHOWED THEN AUG3, THEN AUG10, THEN AUG17, THEN AUG22, THEN AUG24, THEN AUG27, THEN SEPT3, SEPT4, AND SEPT NOW THEY TELL ME SEPT 10.SOMETHING IS NOT RIGHTI HAVE NEVER EVER WITNESSED THIS IN MY LIFE!
ALSO ON 9/3/2018, TECHNICAL SUPPORT ABBY ID *** FIXED THE ISSUE AND NOW WE ARE RIGHT BACK TO SQUARE ONE!
THIS IS THE 11TH TIME I HAVE HAD AN INSTALL DATE ALONG WITH A NO SHOW! THIS MEANS I HAVE MISSED WORK OF THESE DAYS TO BE THERE AND MY DAUGHTER HAS MISSED DAYS FROM HER JOB TO BE THEREI HAVE BEEN TOLD ALL TIMES THAT SOMEONE WILL BE THERE! NOTHING NOT A CALL, NOT A TEXT, NOT AN EMAIL! NOTHING!
Product_Or_Service: INTERNET/DIRECTV BUNDLE
Order_Number: XX-XXXXXXXXXXXXXXX
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 4/27/I had no internet connection I troubleshooted which included calling AT&T tech support they determined my modem was bad so would send me out a new one - that was it4/28/I rec'd email from AT&T u-verse about order confirmation for my new order or service change with monthly charges to be $My bill has been less than $for awhile - again I made no changes they were only sending out a new modem as the one I had was defectiveI called AT&T discussed what happened spoke to *** he assured me my bill was not changing; documenting our conversationbill rec'd 5/21/for $I called spoke with *** stated I made no changes on 4/only needed modem replaced my bill should not have changed - he stated spoke to his supervisor who will remove the charges to onl

I put my service on holdI called to ask what date the months maximum hold time wasThe dude couldn't figure out what I was askingTook minutes to finally get an answerThen I get an email the next morning my service has been cancelledI never cancelled my serviceI told him I had already put my service on hold and simply wanted to know when I had to restore the serviceThen I call againThey say once's it's been cancelled, they can't restore itNow I'm expecting early termination feesI told them I will not pay it as it wasn't my faultI would give up my cell and tv service forever rather than continue with AT&T for anything

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T scheduled the uverse service transfer to my new address on for July 5thThe tech came but could not connect the Internet and TV because the wire from the AT&T pole was not working.he sent messages to his boss and said they would come back the next day I called the next morning to find out the service statushour on the phone later, I they could tell me was that the service was scheduled for noon that day but no tech had been assigned to it I stayed home all day waiting for them and they did not show up I called them back today,July They said I should stay at home all day tomorrow because they might come at any time They also added that they came to the house yesterday at noon and no one was home!
Product_Or_Service: u verse (TV and Internet)

Service Type: Business ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In July I call *** to cancel a phone line and long distance service They have not done either even after repeated calls to them and I have been charged august and September for the devices I have canceled
Product_Or_Service: Phone line and long distance
Account_Number: XXXXXXXXXXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of we closed our AT&T U-Verse accounts one in Texas Acct # (cannot enter acct # Revdex.com form thinks it is an SSN
) and one in Arkansas (cannot enter acct # Revdex.com form thinks this is a SSN)We paid the accounts out online and the accounts showed no money owedIn June of we were contacted by a collection agency claiming we owed AT&T moneyWe asked the collection agency to send the account information and we received that information a couple of weeks laterIn the meantime we looked at our accounts online and could not see where we owed any moneyWe followed up with a call to AT&T U-Verse and the U-Verse representative could not find that we owed AT&T any moneyWhen the collection letter came in the mail we contacted AT&T U-Verse once again with the account number on the lett