AT&T

I've had nothing but bad experiences ever since becoming an account holder with AT&T back in March, I took Business Lines to an individual plan and was told that I could take advantage of the Buy One Get One Free offer on Apple and Samsung Smartphones according to Salespeople and multiple Customer Service Representatives and would receive a credit beginning after my 3rd BillI received my 4th Bill on June 25th and saw I was not receiving the credit despite being assured that I will receive that creditI've called multiple times to complain about not receiving the promotion only to be told each time that I needed to do "this and that" when it was not disclosed in the fine printAT&T changes their promotions up every couple weeks to where CSRs and Salespeople don't even know what the terms required to be eligible for the promotion were 1-Months ago

Service Type: Residential ServiceAccount: XXX XXX XXXAccount: XXX XXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke with a lady by the name of pink on April 5th she told me that she was going to waive all fees and cut them back and get my bill back to *** before taxes she told me that the call was recorded I'll call today and was told that old three hundred and $they looked and looked and looked and she didn't put all the notes in the system so I said pull the call and hear what she told me they transferred me to the Parker it was nothing because I'm tired of it they said that they will report it to the other lady and look into it but it was nothing that they could do they train this lady and if she told me that she could get my bill back down I expect it to go back down
Product_Or_Service: TV and internet

I have been a customer of AT&T for months, with cable, internet and wirelessWhen I signed up with them, I didn't realize that they are one of the few wireless companies that don't roll you to 3G service when you reach your 4G limit, they charge you more insteadWell, after paying $a month for 2G's of data (I had to get an extra G added earlier in the contract because one was never going to be enough) I realized I was being over chargedSince I was on a year contract, I knew I would have to pay an early termination fee, but, as I looked at the numbers, it was worth it to get out of the contract
I ended up having to call over dozen times to accomplish goals: cancel the contract, port the number to my new service and unlock my phone so I could use it After about 18-calls to customer service, of the goals were accomplished; however, to unlock my phone, I was told to go to their websiteI didIt didn't workI was told I had to pay the early termination fees firstSo I called yet AGAINI paid $to free up my phoneThe last words the rep spoke were, "Wait till the charge clears your bank, then you can log in and unlock your phone."
I waited days, the charge cleared, I logged on and found out that they never put the $towards my early termination feeInstead, I had $credit on my cable and internet account with themSo I called back yet AGAINI explained the situation the customer service rep and was told there was not anything they could doI asked to be escalated and was told that was impossibleAfter being put on hold, I was told that they could refund my money, and I could pay again, so that they could have another try at doing what they were supposed to do the first timeI begged them not to do that because it would add days, if not weeks to the processUnfortunately, that is exactly what they didSo, I am now waiting 5-business days for my money to hit my account again, only to have to call back yet AGAIN and waste more of my time on the phone with them trying to handle such a simple task, but one that has yet to be accomplished
I have decided, even though the cable and internet service has been good, to cancel all of my accounts with AT&T based solely on the poor poor customer service
Apparently, AT&T has gotten so big, the head is eating the tailThey either don't know what they are doing or they just don't care, but I don't want to keep giving my money to a company that can't handle the most simple of tasksI wasn't asking them to perform emergency brain surgery or rocket science, just cancel my account, tell me what I owe you, let me have what's mine and go on my wayThat was all I wanted

Service Type: Residential ServiceAccount:***Account:***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1In October the day before my month promotion ended, I contacted AT&T to renegotiate my month promotionAfter one month the bill was to high and after many hours on the phone with AT&T I was told that the promotion that I was promised wasn't noted and that it is not availableI then called and spoke to*** ID #*** on 11/and unwillingly was forced to renegotiate to a higher monthly installment for Uverseand internet for $I have been over charged every month forcing me to call each month and have my bill adjusted where each month I am told it will be handledToday again I was told that the promotion is not availableOn 01/13/I called the loyalty department where*** is from and spoke to *** ID # *** and he adjusted my bill and told me I would no longer have any p

I have had connection problems since I switched over to them in June of this yearI keep getting error messages on my computer saying page not found I have to restart my computer which often does not work or unplug modem and wait to start all over I had to switch cellular service with them also for dropped phone calls and poor connections and went with another company with no problems
AT&T locks you in a year contract with services that does not work! I have contacted them mumerous times and they claim to adjust something but I still have the same problem

AT&T charged me $for a $billhave called twice, was told the overage would be returned to my checking account but it has not
AT&T charged me $for a $billhave called twice in two weeksI was told the overage would be returned to my checking account on both occasions but it has notI was told I would be contacted by e-mail but was notAT&T stole from me and I want it back I do not want by bills deducted from this used as a creditGive me my money back

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My att uverse contract was over and I called cust svc to inquire about renewing about weeks agoWas offered Direct TV and accepted and had installation set up for 2/13/I called on 2/to cancel installation for tv, still want th internetCust svc canceled the install and I received a refund for the I had to pay for direct tv equipmentGirl told me my uverse tv would be canceled around 2/I just received my February bill and I have charges for uverse tv through marchI attempted to call cust svc to inquire but office is closedI previously called twice to cancel the tv portionWhy isn't this canceled?!

I'll keep it short
I tried to take advantage of Samsung Galaxy S"Buy One Get One" promo months ago
I tried to transfer number, but they told me that I needed to get a new number
So they canceled my order and re-ordered requesting new number
I have talked to CS in the meantime to ensure that the promo would still apply, and they all answered yes
I noticed that the promo did not apply, so CS created a case to apply the promo
I waited months and talked to other CS in the processThey kept telling me to wait
I had enough, and contacted CS and demanded manager
Manager told me that the case was reviewed within days of creation, and was denied, and suggested I create a new case
I told manager that I am sick of waiting, and I want resolution
Is this how AT&T customer service usually operate?
They basically stalled for time until I could not return the device, and keep paying them extra
Now, I can't return, and even if I switch carrier, they've been ripping me off for all these months
Very cleverBut also extremely shady

This is the most worse experience I've ever had with a company this big before! I am very unhappy with their customer service reps that you speak with through the numbersNot only do a lot of them speak half way English, they don't understand what you're issue isI was really mad when I spoke to a supervisor and he cut me off numerous times and spoke to his co-wokers as I was speakingI have had at&t for 7+years and I could swear their service just gets worse and worse as time goes byThey will never ever be receiving me or my family and friends business ever againI WILL MAKE SURE THAT EVERYONE KNOWS HOW AT&T DOES NOT CARE ABOUT THEIR CLIENTS AND THE BUSINESS WE BRINGIf I could this negative stars I would!

This may not be the most accurate address to communicate with at AT&T, but it is the only one I could find in all the communications I have had with them in the last weeksAll communications have been on recorded phone calls with different countries and the United States My ordeal started on 3/19/when I made the decision to get an AT&T/Direct TV package for TV, internet and phone serviceArrangements were made to install Direct TV on March 26th and internet and phone service on March 27th between am and Direct TV arrived on time and installed their service very wellI am enjoying Direct TV and have no regrets with this investment I wish I could say that about my experience with the phone and internet serviceI waited for hrs on March 27th for them to arrive, which did not occurWhen I called to check as to what happened, I was told that I refused the service, which did no occurThey rescheduled me for April 5th, and did not show up againAgain I w

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched to AT&T Fiber Internet and Directv bundle service for an agreed upon $85/mo on the phoneI spoke to the agent and her supervisor to verify the details and quote I was providedSeveral times we went over this price and I specifically clarified that this is a bundle price that includes my TV and internet serviceThis was stated to be true and accurate by both parties (agent and supervisor)
Immediately afterwards I tried to verify my billing details and they were not available on my account onlineI received my first bill of $which included activation feesThe overall TV & internet bundle price totaled $
I began calling in to refute my bill based upon my verbal agreement to pay the $85/moI have called 4-different times to resolve this including speaking to a supervisor

Terrible Customer Service! Where do I begin?! The repair service has been awful! First, they told me it would be a day before they sent someone out; however, no one came that day and we had to contact the company itself in order to get them to send someoneNext, the person who was originally sent by the company, started working on the phone line, but then made an excuse halfway through and left, we haven't seen that worker since he did that workLong story short it was been a week since this ordeal started, and we still have no access to the phone lineAs someone who works on the internet, access to the phone line is very importantI have important things to do, and can't afford to sit here

This company has the worst customer service I've ever experienced in lifeThe service is garbage 80% of the time, and even I say service, I'm talking wireless, internet, and cable! I've never been as frustrated with anyone nor any company as I have with at&tThe worse by far! I've experienced nothing but being overcharged for faulty equipment , bad service, and resolutions

I had chatted with a Rep Stating that he could give me a bundle for a lower price since my discount was coming to an end and he assured me that he could have his manager call me to make arragnments to set that up we scheduled to have him call me at 1pm and I asked for a call back number just in case we miss a call or some other reasonHe assured me that they will contact me to set that up, of course they never gave me a call back and so I called and spoke with another sales rep who told me that the rep never made notes about the deal on my account which he told me not to worry that he did he swore that everything was going to get taken care, but now they will not honor that deal that the first rep told me they would set up, they keep putting me on hold and telling me that there's nothing they can do which is not right because I was promised that deal I even have the chat transcripts to prove everything which they still dont care aboutI still have not received a call back from anyone

Given account numbers; att trying to charge me for new internet equipment/installation but already had equipment, no installation was done
On 8-15-16, I paid my uverse internet balance due of $on account # ***Was told that my services would be restore shortly by automated system and an actual att rep, I spoke with same dayI still had the equipment hooked up in my home Service was not restored that day or the nextA few days latter, I got a promotional letter stating that I was a preferred customer and I could get a cheaper cost returning to uverse internet servicesExplained that I still had equipment I just needed it turned back on I was told that I had to be given a new account number because account *** had been cancelled and they HAD TO send a tech out I argued why, when my equipment was already hooked up; there was nothing a tech had to do but was told it was their policy On 8-31-a tech came the next day with new equipment in his hand, and I

I signed up with AT&T in November The reason for signing to AT&T was because I wanted unlimited serviceThe Representative Torry at the store in the Westchester Mall told me there was a deal and that the only way to get unlimited with AT&T was to get Direct TV with the package and that the cost would not exceed $a month for both servicesShe also offered me a Gift Card, a free phone, and a tabletI was clear with her that I did not want a contract and she confirmed it wasn't a contract that I could cancel any time with no penaltiesI noticed my bill was higher than expected on December and she told me that it was because the installation feesI paid and didn't questioned itThen the bill started going higher every month, to about $I would call her to ask her the reason and she didn't have answers, she would give me a credit of $every month till we figured outI moved the Direct TV to a Different address and they charged me on top on the $200+ change another $

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved into my apartment end of March 2018, I contacted the phone number provided by my community to have my utilities set-up The salesperson who took my call shared specials for AT&T internet, I agreed to get their internet After speakiing with my son we decided to go with Xfinity, I called the company back and asked that they cancel my previous order for internet
I later get a bill from AT&T for internet services, I call them immediately asking how is there a bill when I cancelled my order and never received any internet services from them I have been going back and forth with AT&T about this matter until finally a supervisor said she would zero out that account so I didn't have to worry about it so I forgot all about it until I received a call today from a collection agency saying t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer of AT&T for years I was a customer when the name was *** *** They have been over charging me for yearsI keep trying to change my U-verse package, but each and ever time that I have attempted was able to do soThey keep telling me that their advertised prices are not for established customersReally! If they are advertising price; then I should be able to get the same deal
Account_Number: XXXXXXXXX

I cancelled my service in April of and went to Comcast (which is another story)Yesterday, 02/15/2018, a young salesman came to the door and I don't know what possessed me, but I signed up again This morning, 02/16/2018, I tried cancelling the order and I got the run around that their system was downI even told them that I wanted to stay in good terms with them because eventually I would return as a customer and did not want to get upset at them THE COMPLAINT: They take your order quickly, but it take multiple calls to cancels an orderIsn't there a law that says an order can be cancelled within a certain time? It wasn't even hrs

Note this may be a duplicate of another report, but since I don't see a confirmation email I'm filing again
I signed up for a new wireless plan in March At that time signed up for a 'deal' that if we paid $230/month we would get:
$50% off Sphones
HBO for months
DirecTV services and free installation
$Visa Gift card
$Wireless credit
Product_Or_Service: Samsung /S9/Shared 50GB
Account_Number:***