AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I recently tried to sign up for ATT UverseI was told I would receive mbps and a TV package that would include ESPNAll of this would be $75/monthAt the end of months I was told I would be able to renegotiate
Not once during the call did I give consent for AT&T to run my creditI also did not provide a SSNThey must have looked it up from previous service or from my cell service
Later that evening my credit was ran for an installment type loan with AT&TI was in the middle of buying a houseUpon many attempts to contact AT&T I kept getting directed to the "technical service" group that could not helpI was then informed my plan would be $90/monthI cancelled the deal before the installer could even come outNow I am receiving billing informationNo services were ever r

I was flooded in Harvey and had service in my house with AT&T at the timeWe hace had to remodel the whole entire house and have been living in an RV in the yardThey connected temporary service to the RV through a detached garageMy issue is that I have tried for !month to move the service back into the house from the garageI have had appointments scheduled times and sat and waited all day everyday with a no show and not even given a courtesy call giving a reason for a no showI have been told that service is unavailable at this location which is untrue because I have service hereI have been given so many excuses and talked to people in Ireland, Philippines, California, StLouis, Florida, Texas and Jamaica and every time you have to repeat your story over and over to each person because they are the ones that are "going to get the help I need"Each time I have been promised the moon and delivered nothing prolonging the matter even longerRight now I have been given a da

When we asked what they could offer versus our previous provider ATT rep said they could provide more for less moneyImmediately found out they had liedThey set up my wifes phone to use all of our data in three daysAfter I threatened to send the phones back and never pay them again they gave us back the data and fixed the problemThe first six months we had enough to watch Netflix videosAfter six months it was like they throttled it down to a quarter of what it was previouslyFat les than what the other provider had
We've had this service for four years and will change as soon as the contract is upThe download speed this morning was mbps, on the first go, on the second it was so slow the page timed out and frozeIf we leave our wifi on with the Homnebase it chews up all our dataIn consequence we have to turn it off when not using the internet, which means no home phone eitherAll in all we feel like we've been ripped off and constantly lied toNot exactly an entity to do business with

overbilling constantly, they assure everything will be corrected, however they keep adding charges and late fees for things I never asked for, promise to remove items from bill but never doThis is criminal and needs to be investigated
Product_Or_Service: cellular service, tv and internet
Account_Number: no contract

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***: Day Phone: Impacted Phone: ***br/>Accept Agreement : 0Salesperson lied to me when requesting an upgrade in services I wanted unlimited WiFi, and was told that it came with another upgrade that was cheaper Once the other upgrade was scheduled, the details indicated that the upgrade did not include the unlimited WiFi
We are in *** *** Territory here as far as I'm concerned I believe it is policy SYSTEMIC CHEATING AT ATT!
After being shuffled around and wasting my morning to get some resolution, I was told there system was down

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am in the process of trying to get DSL service for my home from AT&T, I have paid my 1st bill but have yet to receive a modem which I was told would be be provided Through numerous calls I have been rerouted, dropped, placed on indefinite hold etc and have not been able to get an answer My service was also connected to my new home before I was ready for it, hence being billed before I have actually used the service I have been a mobility customer for roughly years and was a UVerse customer before moving and having to change my service
I have spent multiple hours on the phone and can not find out if I have a router on the way
Issues:
Service was installed without an appointment before I moved into the house
I am being billed for DSL which I have been unable to use

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My billing is always changingBeen put on hold and hung up on after minutes waiting
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

I was with out reliable service for about weeks back in late June and All July
I was without Internet late June and all JulyThe Internet keep dropping during different times of the day I reseted the router at least times before calling the technical support Technical tried to fix it remotely and they were not able to do itShe asked me to use my data on my phone to try several things and it did not fix the problemShe gave me a $credit for my data, and schedule a technician to come inHe come on August 16, and fix the problemHe said it was a line down that was disconnected at the towerThe tower is in the neighbor's yardHe told me to call ATT and they should give me a credit for not having service all that timeI have the same issue back in June of When I got my cell phone bill I paid over $because I went a lot over my allowed dataA woman called after I have sent several emails about my issue with the serviceShe called me and left me a messa

AT&T system damaged my personal property due to not being properly grounded on their system
AT&T system damaged my personal property, on 8/29/17, due to not being properly grounded on their systemThey have denied my claim and refuse to make restitution even though I provided photo evidence of the power surge charing over their data line coming in from their main switchI provided photo evidence on 9/14/They are stating that they are not liable for the surge from their systemMy claim number with AT&T is XXXXXXXX

I had AT&T UVerse I paid for 45down but was frequently getting around 17down When I would call they would somehow get it up to around 27down Customer Service would tell me that was good enough This happened several times and the issue was never resolved I also had Direct tv in a triple play service The Internet was too slow to stream most of the time I changed providers and am now getting 114down for a cheaper price I cancelled the contract and am trying to return the equipment They have sent me to UPS who won't take Directtv stuff Called customer service again Now they said go to an AT&T cell phone store I did that and they sent me to a corporate AT&T cell phone store who also would not take the equipment The AT&T representative at the corporate store called and they transferred him to Direct tv who said my service is still active Trying to just return their equipment I don't want anything to do with them after this as their Customer Service is terrible

4/4/16, I upgraded to uverse internet 18mbps @ $32/month for yr inclusive of all costs4/18, I received a bill for $& ATT wont honor pricing
On 4/4/16, I called AT&T to disconnect my DSL services due to unreliable & poor internet speedI was connected with *** ID#qm3867, and he told me that uverse internet was available in my area and offered 18mbps of uverse internet for $32/month (inclusive of all charges and fees) for year with a $reward cardSince there is no internet tax in GA, my bill would be $per month for year The installation was set for 4/7/between 9am - 11am, but the tech did not show up
On 4/7/@ noon, I checked my order online and was advised to call the customer service # *** I left a message for the ATT customer relations dept (***) that sold me uverse, then I called AT&T customer service to find out the status and was told that the tech was in routeThe AT&T install tech arrived at 2:23pm
On 4/7/@3:54pm,

*** did not honor promised refund and placed derogatory remarks on my account on file
On DecI complained to AT&T due to the bad quality of their Internet DSL service in my areaI switched my service to *** Through the Revdex.com's intervention AT&T's Office of the President apologized and offered to issue a refund as compensation
Recently I've found that AT&T charged my account again for $after issuing the refundThey also placed derogatory remarks on my credit filesIt is not a fair business practice to reverse refunds and break promises
Seemingly Customer Service and Finance do not work togetherI have place multiple calls to AT&T to clarify this issue but their service repsand supervisors just get me transferred from one department to another without fixing the problem
I am tired of experiencing AT&T's lack of devotion to the customer, and ask for the Revdex.com's support to close this issue that has been recurrent for so long

We have been ATT in our business for more than years with a lines accountmonths ago I called to renew the contract and remove the one line (the last), by mistake Att disconected all the lines for hoursWhen they connected them back all the features where goneI spend several hours of calls to have the lines back to originalSince then has been not less than a nightmareWe have a lines Toshiba DKT SD phone system, we are able to receive one line for the incoming CID, since ATT connected back the CID we can see only the name and not the number, which makes us loose business every dayI called everyone at ATT with no results they send me from sales to repair back and forthIt is months with out a proper funtion for the CIDI even paid to get my system checked and there is nothing wrong with my wires or systemATT programing has to only remove the name and leave the phone number for the incomming calls
We can't move to another company because we will be charged for early termination, yet ATT wouldn't fix the problemCan someone please help

Over charge, sneak in new charges without alerting customers, monthly discounts only apply every once in a whileIt's criminal what they get away with charging and doing to customers every monthThey also look to sell their customers information off as every line on our account was called within seconds of each other from a robo spam call trying to scam us

First and foremost the monopoly that AT & T holds as a service provider in Los Angeles is unacceptable and leaves me no choice but to use this awful companyI was forced into AT & T U-verse when my modem diedWhen the representative did their relentless push on services I rejected them allWhen my first bill came I was charge for services I rejectedI called an spend hours on the phone with an agent you insured me that I would not be charged for these items againA month later a new bill arrived and I not only charged AGAIN for the services that we never ordered I had a past due for the prior monthToday a new phone bill arrived and low and behold I have been charged for the same services that were never ordered as well as a past dueI spoke to an agent and was given the same story blah - blah - blah we are so sorry I will make that correctionShe transferred me back to the automated service so I could pay my bill and not have to give them an extra to do with an agentT

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** finally got my U-verse service install in early January 2017...after several complaints filed with their Ofc.of the President Complaint service.They had a contractor come out sometime later and bury the Fiber cable,again after a multitude of problems with the Installation.In January my Sprinkler system wa turned off and no water running through the system(it was Winter).Here in July 2017,I find out that of my zones(on the east side of my house)were not working.After calling out my Sprinkler Repair people it was revealed that the Contractor that buried the Fiber cable for the U-verse had damaged of the water line pipes for the Sprinkler System.I took pictures of it as ell as the Invoice for the charges to fix the problem.Now *** is telling me that its the contractors problem and I need

I would like to give a zero star rating if there is one!
We canceled our ATT wireless service on Dec 27, after multiple phone calls to the ATT customer service to complaint about our wireless phone coverage issue at our home The phone coverage is fine steps away in any direction from the house ATT customer rep in each call were polite but lied about what they would do to resolve the issue However, they left no trace of our conversation in each call Every phone call was a new conversation until we finally called them on the lies and asked for their supervisor The supervisor's answer was simple "ATT never guaranteed your coverage." We were given the option of either live with the issue or cancelling the wireless service We switched to the Verizon immediately after that conversation (and very happy we did so far) We decided to continue with the ATT internet service
ATT billing continue to charge us with one month wireless billing for billing period Dec 27-Jan We called ATT customer service (the only phone number that is available) each month when we received the bill Each call takes more than an hour and multiple transfers Some transfers were dropped off (on purpose?) and we had to restart the call again At the end of each conversation, the final rep would agree with the dispute and told us they entered their input We were promised that the ATT billing system will auto correct the issue
Three months goes by, we continue to receive the same overcharged bill of $(wireless fee + late charge) This time, we cannot even talk to any rep because the system insisted us to pay the late charge and fees for Dec 27-Jan (after we switched to Verizon) before it allows to talk to a live agent!!! My account ID is ***

At&t bundle package with direct tv has been a horrible experienceIf you have Comcast stick with it no matter what happensFirst of all you can pay your bill and still get disconnectedSecond on demand is never available to watch and your paying for itTrouble shooting is a bad joke and to get get help cost you moneyOverall I would not recommend the At&t direct tv bundle to anyone period

The customer services is terrible and they place extra things such as HBO and sports packages on your bills that you have never orderedWhen you try and get these off your bill you will have to speak with at least different people and even then nothing gets doneOf those people I had to go through none of them could speak very good English and nothing was resolvedI was on the phone with AT&T over Direct TV for hour and minutes and still got no resolutionI would leave a zero star for customer service

Terrible support structureIf they have to bury a wire to set up your account just go ahead and cancelThe customer service representatives aren't able to communicate all of the information from the buried wire teamI had different appointments set (all of which I had to wait at home for) the first one was minutes late and told us they needed to bury a wire which could take up to weeksI inquired again week later to check on the status and they informed me that the engineering team had decided we didn't need a buried wireSo we set up another appointmentThe tech came out again and again told us that engineering was wrong we do in fact need a buried wireThey left the order in place for the buried wire and said that they would follow up with us in two weeksTwo weeks later we have no buried wire and no updateI call again and they set up an appointment for someone to come and install the wireNo call no showI call again and am told that they are sorry for the confusion but they will schedule the cable burying for last FridayNo call no showI called yesterday and was told that a representative will be here the next day to bury the wire and one will be there to complete activation between and No call no showI called today at and was told I needed to call the buried wire team myselfI am working for ATT now so that I can pay themThe buried wire team tells me they have a back log with city permitting and cannot tell me when they will be able to install the serviceThe representatives were all nice but they were almost all lying to me to get me off the phone or were completely ignorant to what was actually happening with my orderATT can't even get me set up and has cost me around hours between waiting on appointments and sitting on the phone with themDON'T DO ITThey paid for that A+ rating, they have 95% negative reviews