AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1my bill for my tv plan at at&t u-verse keeps going up cost is $per month until 09/17/but at&t is charging $per month
Product_Or_Service: U-VERSE
Account_Number: ***

I have called customer service numerous times to get my bill fixed and I've call tech support to get my internet working properly
I have been a customer with AT&T for quite some time so I called to get special pricing on my internet, I was told the price would be good for a year but after about months the special pricing was taken off of my account.So I called back in November of and was assured that my special pricing was completely removed from my account.The young lady also assured that she would reapply the discount to my account so that I could receive the special pricing.She adjusted my bill and said that the bill would be corrected.I asked her if I would need to call every month to assure the pricing was correct on my bill.I was told that I would not have to call every month and that the bill would be corrected.Well since then I've had to call every month in order for my bill to be corrected.Numerous representatives have told me that there was no discount applied to my

We switched to AT&T recently and have found their customer service far superior to their competition that advertises themselves as "good."
They are far more responsive and polite, and seem to actually "care" about keeping their customersWe find our internet, tv, and phone services to be every bit as reliable and fast as the so-called "good" companyThank you AT&T!

We have only had this service for a few daysPhone/Fax/Internet is what we switched toWifi is not goodCustomer service is horribleI tried talking to the billing department about my first bill and the line was soo bad I couldn't hear the person on the other end and I know it wasn't my phoneThere was so much static and if that says anything about the AT&T service - it ain't goodThe 2nd person I tried talking to in the cancellation department couldn't even hear me - and I know it wasn't my phoneHe gave me a number to call back that was supposed to take me directly to customer service so I didn't have to go through the prompts - well that number wasn't even a good number - does the company even keep their support personnel up-to-date? Clue number this company isn't very good - in my opinion
The other complaint I have with this company - I had a Direct TV guy out to fix our connection as our TV kept pixelating - as soon as he left - people were at our door trying to sell us the Phone/Fax/Internet - which against my better judgement - my husband liked the offer they were pitching, which is why we ended up switching internet providersI don't know but that seems a little overkill and thrust upon us so unexpected to have unknown people at our doorstep
I should have come out here to read all the reviews first cuz it seems no one is happy with this company's service, customer service, etcAnd the canned responses from the company are all the sameGet a clue AT&TWe have to put up with the service for days in order to keep our phone number and go back to the service provider we had before - it will be a Long days
Let these reviews be a clue to anyone looking to use AT&T

I was promised a $rewards card when I signed upI was told it would be sent after a month of serviceI never received notification as I was expecting it in the mailWhen I did call I was advised the card was expired and could not be reinstatedI was sent to different departments and told I would get call backs, and told the issue would be resolved, but nothingAdditionally, I received notification by email that " This is a confirmation summary of your new order or service change." but I did not authorize any changesMy account was updated without my approval and I never received the rewards card
Account_Number: acct# XXXXXXXXX

March I called ATampT to set up new internet servicesThey were scheduled to come out the following weekNo one showedI called to ask about a possible issueApparently they had the wrong address for my acctTherefore they had to cancel my service amp redo it with the correct addressAs they began to set up new service again I was told that they couldn39t because my cell phone bill was past due also through ATampTI didn39t have the funds to pay my cell bill at that timeThey apologized amp told me they39d be sending a check via mail in 6-weeksThe refund check was due to having the credit on my account at the time of cancellationI waited longer than weeks I never received itI called ATampT back between 12-15th of June amp spoke with someone who apologized for me not receiving the check yetShe told me she was sorry for the inconvenience amp would make sure I received the check within weeksToday is June
Product_Or_Service: None/Cancellation
O

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is against AT&T and Direct TV
On Feb 15th I responded to a special offer from AT&T
I agreed to a bundled package of TV and phone services based on what turned out to be lies and falsehoods
Lie #
free watch phone / only pay $per month?actually received an installment bill for the watch and $per month not the promised $
Lie #
free tablet / only pay $per month?actually received an installment bill for the tablet and $per month not the promised $
Lie #?
free phone and $per month, received an installment bill and $month , so all the free stuff they gave me they now want $and I returned everything except the Direct TV and they said I cant return that until I pay the $
Lies through a gazillionget Direct TV for $50, SAVE $MONTH AND STILL

AT&T have been taking money from my Bank account for over months on a
account that was to be close from my last address, I talk to someone at
AT&T customer service office and I was told that I may not get all my money due me because they only go back four money and I may owe the Company
for a box the service man removed from my address when the service was change from the old address to the present address, but I want to know
why old account was not close before May 3,2018, I moved in Nov 1,
the amount coming out of my account was $a month I do not have
service with AT&T as of May 1, I did what they ask me to about sending the box for new address, just want my money back Thanks

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0I opened an acct for uverse service in and was required to provide a deposit for service based off my credit scoreI no longer have AT&T uverse service and have been told that the deposit was non refundableI was not made aware the deposit was non refundable but also do not understand how AT&T benefits from a customer's bad credit score and thinks they can keep the depositI returned all equiptment in a timely manner
Product_Or_Service: Uverse tv
Account_Number: ***

extremely pathetic customer service...i'm making calls to them since last couple months on a iphone7+ that I had sent for trade-inAnd finally found out since it was cash purchased phone they don't accept trade-inI had used the shipping label sent by AT&t to send the phone to them...and no they cant trace or locate my phoneReally how worse can it get...! i've made 15-calls and no one has yet to make an attempt to reach me outHate it !!

They are awfulWas promised HBO for $10/monthAsked for the transcript of the conversation to be emailed to meWake up next morning, don't have the transcriptGo to the website, start a chat sessionAsk for the transcript from the previous chatCan't do it for "security reasons." However, they can paste it into the current chat boxSo we are both looking at the entire conversation in writingTheir response?
"John K: She clearly mentions that your monthly charge of HBO will be $permanently."
Fast forward to John's next statement
"John K: Yes, it will be $once the three month promotion expiresWhat she informed is not right."
According to John, people from his department (the same one I contacted the previous evening) can't make changes to my accountI went back and forth with him for the better part of an hour just trying to get a response to that factWhy could the person from last night make changes, but he can'tHis supervisor gave the same song and danceI will be canceling HBO after the three-month trial periodDeception is part of their business model, as it is for all the other cable/phone/internet providersIt's miserable trying to communicate with themThey are a technology company that can't get basic things like email correctThey refuse to communicate between departments on your behalf, meaning you have to go through the entire situation times after they transfer you from one department to another
I would love to know what they have to pay the Revdex.com for their A+ rating given their 92% negative reviews

Discounts and rates promised are different each month
I have been with At&t over yearsI added cable and internet to my plan in My bill for the first year was as promised but after year the price changedI have called at&t every month due to promises that were not fulfilled on my accountThe customer service reps would tell me an estimated price and its always $50-different when the bill arrivesI have talked to supervisors and still nothing changesI enjoy the services I have with at&t but its making me overdraft to pay for the servicesI should not be getting misleading information from the customer service repsI believe what they are telling me and I'm over budget every month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About two weeks ago I talked to att about upgrading to uverse product that they offerWe set up a date for a tech to come out (june22) and sevice the house to get uverseThenext day I get a call stateing that they have an issue with the main line and itwould take them up to two days to fix it After two days they would give me a call to resceduale I never got that call Back so I called them and rescheduled for the 27th the next day they call back saying the same thing I wait two days and I give them a call back and I rescheduled for today July 5th same thing happened for the third time When I set up the appointment for today I was told it might be a glitch in the system and to ignore the call if I recive it agian no one has came and serviced the house No one showed When I called to sa

I moved my service to a new location(house) on Nov 10,and in the contract was promised installation free and $visa reward card after days.Card was to be mailed to my new address after days of service then I needed to register claim nbr to receive the actually VISA card Never received in mail and many hours of contact with AT&T reps with last one promising to send that card in mail still have not receivedAlso charged $one time installation charges for wireless receivers when documentation said I would not have any installation charges if I moved the equipment myself After many hours on phone and chat I did get credit for of the $onetime installation charges but still out the other $charge I have paper docs to prove what I was promised
Product_Or_Service: att uverse and internete
Account_Number:***

reward card never received over billing for months
back in MAY we signed up for ATT uverse bundlewe were suppose to get $reward cards ($150+$100)after calling several times the customer service gave us $billing creditfollowing up was un successful as we got different story every timewe opened a complaint with FCC and during communication we found out they were over billing us as wellthey fixed the issue but didn't give us full credit and no reward cardwe are requesting full credit for the amount over billed plus $reward card

After over a year of dealing with these incompetent people and being told no less than three times that they'd take care of closing my account, they sent me to an agency and have now ruined my good credit scoreI returned my equipment in November of They sent me a credit on my account after receiving the equipment, and then months later -- after I threw away my shipping papers proving I returned the equipment -- they started sending me billsI called numerous times, and have the documentation of who I spoke with, and they still sent me to a creditorThe first creditor said they'd close out my accountAll of a sudden, almost two years later, I started getting calls from another creditorI disputed it, NEVER HEARD BACK FROM THEM and got a notice that my credit was dinged from themI immediately contacted them again and was told that AT&T refused my dispute, but no one bothered getting back to meHorrible, horrible companyI'm tired of fighting and will pay so my credit rating doesn't suffer anymoreThe big guys win again, just as they knew they would

I was lured into transferring my business from different carrier to at&t promising me a better price about months agoswitched and the price was not as promisedSwallowed the frogwhen came time to renew - the REAL nightmare startedafter closing on a certain plan, the first bill doubled itself and ever since I have been with reps that has no clue what other reps / supervisor / retaining department promisedI am told that reps will call back and they never doI kept a log of the conversation, but nothing I wrote showed on their screens so I installed a recording APP so that I will have proof of their liesAfter month of spending at least days each month on the phone with them, decided to take my business elsewhereThey had the nerve to send me as a "good bye" gift, a last bill for about tripleDo yourself a favor, STAY AWAY!

Double charging for TV and internet

Are we the only family who has ever transferred service from one home to the next? I'm puzzled as to how after numerous customer support/sales calls and TWO technicians, we have lost our cable service for the second time in less than a week
On 11/our cable and internet was shut off at our old residence to prepare for the transfer of services later that morning at our new house The technician arrived and when asked if he would be installing for internet or cable first, he replied he was only there for internetStrike One! Our order was to transfer all services, including cable - we were even instructed to bring our boxes to the new residence Then, mysteriously, the cable order all of a sudden showed up for the tech While the cable took much longer to complete, he was able to complete both internet and cableWhen he left, all seemed to be fine!
On the morning of 11/15, our cable was no longer working We called into support and they said they had no record of cable on our accountStrike two! We were COLD transferred to several associates and finally told to call back to talk to the sales department because we needed to order cable
On 11/16, the second tech came to complete our "new" cable order When he left, our internet, cable and even old DVR recordings were all working!
On the morning of 11/19, our cable went out again! We called into customer support and guess what they told us? We didn't have cable! Strike Three! Why do we keep dealing with this? Because we have been loyal AT&T customers for over years, but this is ridiculous! We were advised to call back during business hours to talk to the sales department to order cable (again)!
On 11/20, I called the second tech and reported the issue at 8:am He said he would take care of it and may be able to resolve remotely Several follow-ups, but no resolutionsThen ~ 5:PM EST, we received a call from a sales associate who was going to help us complete our cable order
Now here I am 11/21, staying home from work for the FOURTH day, expecting a tech to complete my installation for the THIRD time!
This is unacceptable and needs to be addressed by someone higher than a call center representative

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Closed account in April and returned all equipmentI've been told on many calls (5/31, 7/25, 8/25, 9/12) that the Credit refund of $had been mailed but it has not yet been received