AT&T

If I could give zero stars I would! Switched to AT&T in June, they had a promo of b1gfree iPhone x I also let the manager talk me into switching to Directv against my better judgement, saying it had improved recently, um really they used our old dish when they came and installed it, ugh Back to the iPhone, surprise surprise our bill is different every month so its hard to keep track of what they are scamming from you Just realized we are not getting our full credit back for the second iPhone and they are saying it was b1giPhone not That was not the info that was given to us when we signed up! I had to call the store because customer service couldn't help me and the manager at the store is giving us a credit back for the difference How many people are they scamming that don't notice the difference on their billI will be dropping at&t as soon as I possibly can!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : AT&T has been charging me for Internet services for the past three months, even though I did not have the servicesI have been calling in to rectify the situation for the past three months to no availThe issue was finally resolved on yesterday after my telephone services were disconnected due to nonpayment of the bill, due to disputed portions of the billAT@T then credited my account for the Internet charges that I had been erronusely billed forI paid a reactivation fee, and was told that my services would be restored the same dayIt is now another day and my services are still not been restoredI have called him several times regarding this issue and have been given several different responsesMy doctors, as well as nurses have not been able to get in touch with me because my telephon

advertising from this companyWebsite lists my area as having fiber availableBut yeah its not, shady practice to get me to start looking at their site and talk with their people only to find its not available, in an available areaI've even got information in snail mail about switching to fiber and it being available in my areaI'm a former customer but this looks like a grab at getting me back as a customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since June 2017, I have been paying a phone and internet service bill of approximately $ In March of my bill increased by about $to $or more When I called customer service on several occasions,(4-16, 4-18, 5-2,) no one could seem to give me an explanation for the increase in the bill One representative did tell me that I was due a refund and she would take care of it or have someone return a call to me in minutes, this never happened On May 17, 2018, after speaking with a representative and being transferred to another, the representative (***) told me that she could not reimburse or fix the problem until the balance was paid in full because I was in collections How or why would a company increase my bill without some form of advance notificationI was told tha

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complain is about the internet service, I changed my services from Bright house to AT&T (someone came to my door (SOLICITATION) and offered higher speed and a good priceChanged my account since May Called them several times and talking to Technical Support since my speed was between 25% to 35% of what I was paying for, Technical Support told me that the settings on my account were incorrect but issue were never fixedI decide that I deserve a refund since I was paying for service that I never receivedCalled in to the billing team at XXX-XXX-XXXXTalking to someone, that I think her name was *** or *** (I really do not remember) totally unhelpful, transferred to different team when asked to speak to a supervisor on the billing departmentThen I spoke to Cecile who was able to tra

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My service with AT&T U-verse began on July 11, AT&T promised me a $rewards card as a rebate for entering a 1-yr contract for their serviceAfter a month I called AT&T U-verse at their phone number: XXX-XXX-XXXX, and they first gave me the run-around....transferring me to the Philippines and then back to the USA...with nobody giving me a clear answerFinally, after many calls and complaints, AT&T told me that my rewards card had been sent to me at the end of August So, I waited a few more weeks and it still never came AT&T management are dishonest liars and I want to complain about the way they do business Because they promised to send me a $rewards card and never did, I want AT&T to either send it to me, or let me out of my contract immediately and compensate me for the $

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1July I signed up for ATT home landline At that time I opened a request through ATT to move my home service from cable vision to ATT In order to keep my home number my home line is 631-878- Since July 2017, I have contacted ATT times, I have filled out paper requests to change my number over and as of today Dec 30, 2018, my number still resides with Cablevision I have called ATT and they have stated that they will put in the request and there is still no transfer of my home phone I have been paying for a service that ATT has not provided, though I have called and sent multiple requests I have also requested to cancel the service and I was told I will be charged, though ATT has never even set up my phone but has continued to charge me for a service I have not had I

The level of service provided by Amie (Amy?) and Titus out of the Dallas TX call center was beyond stellar I want to make sure they get recognition for their excellent service (if at all possible) I will also be giving this information to the Oregon State Attorney General's Office as well as the Secretary of State for the State of Oregon They made sure my requests were taken care of and all questions were answered immediately and without delay I am absolutely satisfied with the level of service received from AT&T, and I consider myself a difficult customer to work with

I made a payment and was told in writing my services would be on shortly, then that I have to pay another $and laughed at from corporate store
My services were disconnected for $being less than weeks past due for month serviceI originally attempted to make a payment set up for friday and was told no services could not be restored from multiple departmentsI told a supervisor that if she couldn't fix my account that I would disconnect my services and left a message for her supervisor because I couldnt believe they were treating me like this over $I spoke with a representative online who took my payment and reassured me that my internet would be on in a few hours, in writingI found out my services were cancelled by the supervisor and was told I had to pay $as a new customerWhen I talked to the presidents office my wife was laughed at because "my credit was so bad" and that if I wanted to continue services with them I would have to be a new customer witho

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1I signed up on January 8th for DirecTV NOW via a promotion that included a free Amazon Fire Stick to be able to use the service on a TV when you prepaid for one month of serviceIt was until after I prepaid for a month a service that I was notified by email that I would not receive the Amazon Fire Stick for weeksThis means that I prepaid for a month of service, but wouldnt be able to use the service as I did not have the stick to view the content that they had me pre-pay for and they did not advise of this prior to paying
Product_Or_Service: DIRECTV NOW
Account_Number: ***

I've had a billing issue for months and was offered credits because my plan was changed without prior knowledge
My plan promotion ended without prior knowledge and I spoke with a rep that guaranteed me a better cheaper plan back in June he offered to credit my account for the issue and now it's August I have two bills that are over $and never received any credits and my bill should only be 150.00, I spoke with a rep yesterday that claimed he could lower my bill but could not find the info regarding the credits, this is unacceptable, I've been a loyal customer even though my internet barely works! I've never used my phone on the account and when I first signed up with your service, I didn't have service for a month, plus two of my direct tv boxes have never worked! I feel like canceling my services

Although the people I interact with are pleasant, in general, it takes multiple phone calls and multiple "chats" to get things done correctly I discontinued my cable service and fax line(and kept my phone and internet service) Despite multiple pleas from myself on the documented chat, it disconnected my phone line, as well....another hours on the phone and a day later, the line was re-connected, with a promise not to charge a $re-connection fee Needless, to say, that fee was on the next bill Another hour was spent on the chat line getting this fee waived
I had a similar experience when I discontinued premium cable service in the past They would discontinue one service and add another and then raise the bill It takes a long time on the chat lines or phones for them to correct something they promised on a previous chat or phone conversation Hours of needless time is spent correcting something that shouldn't take more than a few minutes Customer service is horrendous, because we have to spend countless hours (which we don't have) to correct this I suppose this is done purposely so that people will give up, and just pay that extra $15-20/month

There is a different charge for the same services on bill every single monthThe numbers agreed on for the original contract go up then I make a call and then there is an adjustmentEVERY month I have to call for a simple billMy phone was to be "free" yet every month it states a "finance" plan for monthsThey credit it back BUT why does it show ...they had a promotion of free Special Channels but if you don't call they keep charging.my plan started @ no it is for "Choice" TVThe account manager states it will fluctuate, WHY? when you select a plan for it's charges does it fluctuate?
How can I cancel this contract and go to a different provider? No one should have to call each and every month over a billElectricity yes....basic cell, TV, and internet, NO~carol

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1the bill in question is from cycle 8-to 9-12.one promotion period expired and I negotiated a new one with at@t agent.I was informed on phone to pay $to pay that Bill in fullI was told the additional $would be removed in 7-business daysIt never went away and now at@t are threatening to suspend my serviceI have asked them repeatedly to listen to the taped conversation between me and agent on 9-19.It happened at 4.30pm CST to my cellphone numberThey refuse to do it and now it's time to supeona the tapeThank you for your attention in this matter and please reach out with questions
Sincerely,
*** ***
Product_Or_Service: At@t/direct TV service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1First Issue: The promised $monthly discount for enrolling in autopay and paperless billing ("autopay discount") has not been applied to my accountWhen I chatted w/ a representative on 09/20/18, he or she told me that "the $discount will be applied within 1-billing cycle, More or less on your October or November BillYou will be also getting the other discounts that was not applied to your account so it will be something like accumulated for the $discount." Today I received my NovbillI just chatted with a customer rep who said he or she applied a $credit and I would receive the discount going forward beginning in Dec2018, but when I logged into my account after the chat, the credit was not reflected on my online account
Second Issue: I changed my Internet on 11/05/

first was told that I had to spend $to get an electrical upgrade once complete then told services weren't even available
originally had install scheduled for Dec Was told at that time that I would need a ground installed to my electrical system My Electrician advised that I had one and then explained the issue I would have if I didn't He then came and installed a new one just for AT&T for a charge of $ I rescheduled install for 01/19/and after hours was told that they would have to run new lines from a bit away and that it would take weeks and weeks If I wanted service I would have to get a wireless modem and satellite dish I would have gladly done that the first time but now I have wasted $ I do not trust anything that is said now

AT&T has increased my remote call forwarding fee from $to $49.22, almost doubleI called and was left on the phone for over minutes by the AT&T representativeTerrible service, unresolvedThe fee has been inching up over time they don't ask if you still want the service at the new price they just increase it and increase it, without any change/improved serviceVery frustrating and unfairI assume they never got back to me while I was on hold, assuming I would give up and hang upI hung up after 35+ minutes but I'm not giving up on my complaint

I spent more than an hour on the phoneI was hung up on different timesTransferred more times than I cared to keep trackI insisted on different calls that I absolutely did not want to deal with an automated system and was still transferred with no luck having my issue resolvedThe main line insists that they want more than excellent customer care but all they do is transfer to an automated system that doesn't work properlyThey wouldn't follow through on issues and after speaking with at least representatives I gave upI recalled the names; Steven, Tiffany and SarahNone of you did your job

When I contacted AT&T to transfer my existing service to new address, I was offered a promotion that would reduce my bill by $a month by adding a landlineI accepted the offerWhen I moved, service was changed to new address and the landline included the land lineI later noticed a discrepancy on my billI called AT&T to report the issue and was told by their representative *** that there wasn't any record of any promotion and my bill would actually be higherHe then transferred me to his manager whom I expressed my concern regarding misrepresentation and fraud to him and he hung up on meI will be cancelling my service which included cell phones, landline, cable DVR connection and wireless
Product_Or_Service: Wireless, cell, cable, and landline
Account_Number: ***

is impossible to speak to someone live, I hate the recording machine!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\r\nwhen is time for me to pay my bill, they call me anytime of the night and day, but when I want to speak to someone live it is impossible to get thru the answering machine