AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Contact ATT this evening about issue concerning internet services not working since at Least fridaySpoke with representative who said that she noticed something had been disabled on account and she enabled itDevices still won't connectAsked for credit for lack of service for past few daysWouldn't give creditThis means ATT is charging for a service they are not providingAsked for supervisorTold supervisor was busy and would have to cal backI informed them I would waitThen told supervisor would return callHad to wait minutes for return callAsked for supervisor to please call House line phoneHowever supervisor called mobile phone insteadCould not assist and said would transfer to technical supportWas placed on hold for minutes and then became disconnectedStill

My family and I have been with AT&T for several years, the account was in my Mother-in-law's name, She passed in OctoberMy Husband and I have paid the bill for many yearsI called in 11/ to let them know She had passed, rep told me I had days to transfer billingA week later, 12/5, our service was suspendedI called in and since I was told the wrong information, they reinstated our service and gave us until 12/to go to a store and get this figured outI went to our local AT&T store on 12/6, talked to a rep, got a plan of action and was given until 12/to get our next plan phones paid off, $mind you, so we could transfer, which I think is ridiculous!! ON 12/7, our services were suspended againI called 611, spoke with an agent, explained what was going on and He said they shouldn't have done that since we have an agreement and He reinstated our serviceAgain, suspended on 12/12! I cant call So I head to our local store, again, the same rep calls in and the AT&T agent says there is nothing in the notes about giving us until 12/31!! Seriously?? They will not reinstate our services!! This is our only way of communication since AT&T refuses to put new lines in to our house so we can get internet! MY FIL is in another state, ill and has no way to call His family!! This is absolutely unfair and just plain wrongSo, here I sit in the library trying to figure out what to do!! Thanks AT&T!!!

I was very upset with ATT customer retention department I was calling to asked to reduce the plan so I can save the money on my cell phone The customer Rep offer me unlimited data, talk, text in North America I asking her to make sure that when I travel to canada I can used the same as in the united states right? she said absolutely no worry plan when I travel to canada or mexico just like I am in the States I was so happy finally ATT have the same plan as Tmobile and I do not need to switch company So when I travel to canada only days and I received a text message saying that I had used 90% of my data and if I used over I will have to pay extra $ So when I came back to the Stated I called ATT and I was on the phone with them for almost hours long one person transfer to another person and I keep have to repeat and explain all over and over again But in the end they told me that they all responsible making a mistake saying it but the plan is the plan nothing they can do and I have to be full responsible to pay for the bill and nothing they can do about it So they make a mistake and lie to you but you have to pay the bill no matter what What kind of company is that, that is calling like cheating on the client and lie to the client no matter what just lie to get the business and I told them I like to cancel the service and payoff my phone they told me that if I payoff the phone plus penalty will be come out over $to pay in full to payoff what a rip off company and cheating Customer are so terrible and they do not take full responsible for what they lie to the customer and they do not care that why all our job bring over sea because of those people working not responsible and the company training no good Big company monopoly does not care what the customer and losing one customer is no big deal with them

A myriad of issues mainly initially getting promised service but then a drop in quality (slower speeds, upgraded to top speed and Not getting it except on few very few occasions, and, downloading disrupts my U-Verse TV ConstantlyMy bill is $ -to over $ a monthCalled and canceled land line - bill remained the same! Other fees went upCharged for movie (I have Never ordered a movie thru themMANY Many phone calls, for Autopay, billing errors, poor service, Always promised 'it's fixws, next month same thing! Over and over and over, the runaroundAT&T tech showed me in his AT^T tablet where DL Speed was set at Mb instead of MB - I have been paying for ($ 60/Month for many months and Not getting itFraud, breach of contract - very ready to retain an attorney
Product_Or_Service: AT&T U-Verse
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : Beginning with my bill due on May 12, 2017, AT&T informed me that I had removed the bundle I had with DirecTV and their company, and increased my charges from $to $I called AT&T on May 1, I was then advised by a customer service rep, Sedena, that the bundle was removed in error and she would credit my account by $ This action was supposedly per Sedena's supervisor and the charges were changed effective April 5, The amount I should be paying is $ The following month, June, I was charged late fees of $from the previous month Plus $for my Internet service for a total of $ In July, the next bill was for $ After each of these overages, I have contacted AT&T and I have been on hold for over two hours The next billing cycle, due August

I am *** ** my mother-in-law,*** is years old and hard of hearing She ask me to help her find out how much it would cost to get the internet On 7/8/17, I called XXX-XXX-XXXX and spoke to *** or *** The following is a list of representatives for *** I have spoken with and the *** is still not correct I keep getting lied to
7/8/*** or *** Spoke to *** about getting internet added to phone service He told me $for both, but if we would bundle the AT&T cell phone with the landline and internet the internet and landline would be $plus taxes and she would have to do a year contract *** *** agreed that would be acceptable We set up secret code, backup phrase, etc
7/20/*** Confirmed the $39.00, said she could see the bundle pending with cell phone She said we would need to redo autopay AT&T was able to accomplish the autopay by the next bill, but not what they were charging my mother-in-law
8/2/***

AT&T has the worst customer service EVER!! I'm a property manager in Chicago, IL and I'm at my wits end with trying to resolve issues with the billing of my business accountFor over months I've been trying to get my account resolved and AT&T still can't get it rightThis is maddening, time consuming and utterly ridiculous! I don't have time to spend hours on the phone with customer service and billing reps and then they still don't fix my problemWhen my contract is up, I'm switching phone companiesI would NEVER recommend AT&T to anyoneI would not even give AT&T a 1-star rating

I acquired direct tv November with a contracted charge of per month and promised internet at $per month with att when bundled Have never paid that contracted amt for the full year after many phone calls in excess of an hour each to resolve In June I moved and was told no fee for transfer but was charged hundreds which involved another several days of phone calls and days without tv to acquire refund At time of move was told fee would be for tv and Internet bot as I was downgrading from to tv's Also told would be sent a box to return unused equipment Never happened Have been paying for tv,s for months Made phone calls in November with no resolution and have called every day last days December 14, 15, and and even spoken to supervisors and am still paying for tv,s but now they have disconnected service to all but one so I cannot watch one of my sets When I say I no longer want the poor service I am told I will pay a fee for ME breachin

We have had AT&T since for our business.Every June/July we redo a 12mo contract.Since Since June the contract has not been processed & overpay
Every Jun/July we redo 12mo contract with AT&T It has been months & AT&T has not processed my contract rate I am supposed to pay $125+ taxFor the past 2moI have been charged $for each month $ for Jul,Aug & Sep I call every month & the representative reasures me he/she will give me credit of $ plus a rate of $ moEvery month for months I call & same thing I asked to speak to a supervisor They make me wait for hrthen still, supervisor is super busy There is nobody to speak to I work in our business & have no time to hold for hrsor less to speak to a representative every month AT& T even gave me a confirmation number ***
and a Thank for choosing AT&T booklet with the confirmation number above

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is my 2nd complaint to the Revdex.com about this same issueI have worked EVERY MONTH with AT&T to resolve this issue and it NEVER stops EVERY MONTH since September 2016, I have been charged by AT&T for DirecTV services which I no longer had since AugustEVERY MONTH I have to call AT&T and have them manually remove the charges so that I can pay for only the services I actually have (internet and landline) This last month, after hours on the phone with AT&T, they forced me to pay the bill that they knew I didn't owe, outright promising me that the DirecTV charges would be removed and I would have a credit on my accountToday, I received a late notice from AT&T that I haven't paid my bill for last month and am due to be disconnected if I don't pay I do not intend to pay charges that I do not

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is for the AT&T cable and internet service I originally signed an agree for internet and cable services for for internet and cable only My bill started to increase so I called in and asked why I had not looked at the details until the bill kept climbing I saw that AT&T added some even more for phone service which I did not authorize I do not have phones other than cell phones I never authorized this and when I called in and asked why they would only reimburse me for month and told me I authorized this charge You can go back and see that I never use the service and you will have anything signed by me that says I authorized At&t to charge me for phone service When I was offered any bundle I have always communicated back to At&t that I do not have a phone I just w

Dealing with AT&T and their partner, DirectTV has been one of the worst customer service experiences of my life
On top of SEVERAL previous issues with our account, we recently reached out for a technician to come to our apartment to transfer our serviceWe were literally just moving floors down within the same apartment complex, but they messed up the appointment timesThe first two times, they said that they had an appointment scheduled for us and in fact, had failed to schedule it properly, so they didn't show upThe 3rd appointment that we had the technician came early and, as anyone with a job knows, this doesn't workUpon speaking with the technician I was asked if I was available "now"I said no and that I would be available at the scheduled time and he said, "Okay, we will keep the scheduled time then." The scheduled time window passed and I called in to find that he had cancelled my original scheduled time and that they were no longer coming outSo, I had taken time off of work to sit at my house and wait for another no-show
Finally, on the 4th time, a technician came to the home and we discovered at that point that DirectTV was not allowed within our buildingWe had to get on the phone with another representative for them to try to charge us $for cancellation and then $for installation of the internetThe technician said that there was no way that we should have to pay that and told us that he would disposition so that it showed that our apartment would not allow the service so that we would not have to payWe also could not get our internet set up because the representative claimed that we could not cancel the DirectTV separately and that we had to cancel everything
I then called in to be sure the DirectTV was cancelled and to determine how we could set up our internet ourselvesOf course, we cannot continue to take more hours out of our day to take off work and sit around waiting on a technicianUpon calling I discovered that we could in fact cancel just the DirectTV, and we didI then got transferred to AT&T to set up the internetThis process took about minutes for me to get nowhere due to the fact he could not set up an appointment, nor could he help me with my account
After all of this, we were offered a $credit towards our accountA $credit does not cover the hours spent away from work nor does it cover the hours spent unable to do work from home or the contract days without the internet and tvThere is no reason that this process should be this difficult and there is no reason that nobody at this company, including management that we've spoken with, are unable to fix the situationWe are still without internet and tv and they have been no helpThe friendliest and most helpful person thus far was the technician that came out and even he was unable to do anything for us because of the representatives
I would not recommend anyone use AT&T or DirectTVThey're inefficient and disorganized and it appears that they don't adequately train any of their employees

AT&T advised me DIRECTV was a better option with lowering my bill and serviceUnfortunately, it was a nightmare getting setup
I called regarding lowering my billA representative advised me that DIRECTV is a good optionMy service installation appointment was setup for Sept 10th from 12pm - 4pmA technician showed up at approximately 320pm only to tell me that he could not install the serviceI called AT&T immediately and sat on the phone for an hourA supervisor guaranteed me an technician could come out the following Thurs, Sept after to accommodate my setupI called in to confirm on Tuesday, Sept 13th to confirm my 2nd install dateOnly for an agent to tell me that time wasn't available and never confirmedEither way my bill is still too high and my service wasn't setup

My mom was killed in a car accident on Oct I was left in my grief to handle her affairsI had no problem closing accounts anywhere else but AT&TShe has 3g service on an iPad that is non functioning, and they refuse to stop billing her! I called customer service, they say they can't close the account, I go to an AT&T store with her DEATH CERTIFICATE and they say so sorry but we can't help youThis is unbelievable!! They keep taking a month out of her account! Rip off! Just keep on collecting a dead woman's money like the corporate thieves you are!

Every since I bundle with att and direct tv My bill hasn't been right
Every since June Att are saying I'm beyondWhen I ask them what I need to pay to get caught upI pay it Then next month I still owe more moneyThere are all saying different thingsAnd Att is taking more money every monthJune I ask direct tv to take off a cable bookI didn't return it on time so they put it on my billThen I returned it they say they took it off But I had a late fee They turn off my cable with another late fee I ask what I need to do they said pay a certain amountI In July I was under investigation by them I didn't pay next month I paid doubleThey said I was caught up Next month they said something differentI know all calls are recorded

I gave star because there is no option for starsWhile stringing new fiber cable behind my house, the AT&T guys left a gate open allowing two of my dogs to escapeOne came back shortlyThe other is still lostThis was witnessed by a neighborThis dog was from champion lines and quite expensive, not to mention the utter heartbreak we are now sufferingAT&T can expect a lawsuit if she is not recovered soon

Direct TV charge customer without its authorizationThat is the reason I cancel auto pay and cancel the serviceCustomer service says on ething but the bill says another

AT & T Customer Service and Billing Department are absolutely horribleI had cancelled my service with UVerse and instead of just cancelling TV/Internet service only, they cancelled my cell phone as wellNow, I cannot get them to reverse it without having to pay the entire balance dueThis is more than an inconvenience, this is a complete shamI had paid my bill on time for all of the years that I was with AT & T and now they refuse to even consider reversing the cancellationNot only that, but now I am in the rears with them over $This company is complete messThey don't even know how to keep their customers when they have been the ones that made the mistakeThey won't work with meThey have chosen to refuse to resolve the issue in the customers favor to keep their businessI strongly recommend you look at another wireless service before you consider AT & T

Never recived the reward card that was promised when I signed up for service
I signed a contract with at&t uverse internet bundled with direct TV two months agoWhen signing up I was promised a $reward card and I have never recived itI have called twice now and have been given the run around both timesThe first time I was told it would be recived in weeksI was tracking it on the at&t rewards center web site and it wasn't mailed so I called the second time only to be told it would be mailed on the 18thI tracked it again and it now says the 25thNeedles to say I will never recommend this company to anyone and I will soon be cancelling my services

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I sold my business and completed all necessary transferred my business to the new own on 3/29/2016, and I contact ATT to transferred my account to the new owner on the same dayI call the next day to verify the transfer and tell them to send the last bill to my houseAfter a week or so, I got a bill that charge me the usage for April, which it should already transfer to the new ownerI called and they said they suppose to remove all those chargeToday, I receive another with an early termination fee which my contract ended on 12/31/Instead of resolve the bill, I got a higher bill which I will not paid