AT&T

AT&T contacted me about switching my internet and business phones from my existing provider and offered me what I thought was a good deal
After cancelling the installation 2-times because of technical issues, they installed service and the internet did not work I told technician that if he could not get internet to work that I wanted to cancel installation After numerous call no one could solve the problem They transferred my phones from my old provider and they did not work for a week Finally they were able to sort of fix the phone problem but I still had a lot of clients tell me they could not get through to the office They were never able to get internet to work so I had to keep old provider, they told me it was not their problem and that I needed to hire IT guy to get internet working!
After mo of service they were not able to fix my issues with my phones nor the internet, so I asked to switch back to my old provider, I was told it would take a few weeks In the meantime I am paying Comcast for Internet and cable and ATT, since they have my phone lines
They disconnected my service, that never worked right, because I did not pay bill on time Even thought my service never worked, I still payed them but they disconnected my service and left me with no phones in a dental office
My ATT internet is not working so I have to pay Comcast, my old provider, to use internet
This has to be one of the worst customer services I have ever seen! They do not care if their service work or not, all they care about is taking your money I will definitely recommend going somewhere else if you need business service!

The AT&T store rep set me up with a business account instead of a personal accountI only asked for and agreed to a personal accountThe store rep appaered to have accidentally download all of her contacts onto my new phone which I later had to delete by I gave them all my personal information for their buy get phone special then their computers in the store went down and I was stuck there for hours waitingThey said they were unable to cancel what had been startedThe Buy 1, get phone special was never applied to my phoneI also purchased their Ipads on a special at the time which I understood that I was purchasing out right and would be mine to keepI was shocked when I received my first bill and found that I was still paying per monthWhen I called to clarify, they said I had to purchase this service from them for years! The first bill came which was estimated at per month by the store was per monthWhen I paid it late due to it being so much higher than I expected, I lost the ability to earn the buy get serviceI was never informed verbally or in writing that this could occurMy phone never worked correctly and I called customer service to have it replaced many times over the course of a yearI was always given trouble shooting but they refused to honor their replacement policyAfter my year warranty ended, I am now paying a high deductible to have the phone replacedI never knew that working with a cell phone company could be such a nightmareI will be switching to another cell phone company but still have to pay for I phone 7's at $each(Which I had signed up to pay for half of) I have actually been brought to tears by my experience with this companyCustomer service is often rude, difficult to understand and will hang up on you before all needs have been addressed

I spoke with ATT regarding an increase in fee in January All notes were added to the account to lower the fee for the last month and waive the cancel fee I called on 2/to cancel DirecTv and internet On 2/23, I was billed $and followed up with a call to DirectTv I was told my account was cancelled and I would get a refund in the mail in days On 3/31, I was billed $for internet and told I was also responsible for the $cancel fee I later received a letter in the mail stating if I didnt pay the $in business days I would be sent to collections I just received a letter waiving the $220, however I have yet to receive the $200+ I was over billed I need a check for the last bills I am not accountable for
Product_Or_Service: ATT direct tv and internew

I recently called in to have my mother's services transferred to a new location My mother's phone number is XXX-XXX-XXXX and her previous address was *** *** *** *** ** XXXXX and moving to *** *** Park *** ** XXXXX I am buying my mother a new house because she is elderly and we have to move her to a ranch home Her previous home was too much for her after suffering strokes and being hospitalized times in less than a year I was told by AT&T that my mother's account was closed and I would have to apply for new service in my name Believing the agent, I provided them with my social security number and answered other pertinent information for the new account The next day I received several emails stating my account was not completed After talking to several agents I was asked more personal information Confused, I received another call from someone telling me this was all a mistake and I never should have been asked for my information for a new ac

Service Type: Residential ServiceAccount: XXX-XXqX-XXXX XXX XAccount: XXX-XXqX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our home and wireless was on combined billingWhen our home phone was discontinued\decombined (that's what they called it) they continued to bill us thru our home phone account and our wireless account for the same month period, therefore causing us to be double billedWhen trying to resolve this issue the two divisions would not work together in order to see the double billing issue Both divisions said we owed money They disconnected our cell phones twice, while depending who we talked to said it shouldn't have happened but in turn our account was sent to the collection department risking our excellent credit ratingI ended up overpaying the home phone account in order to keep them from ruining our credit We were also charged disconnection fees totaling $and a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered my home telephone disconnected before the new billing date came out for AugustThey told me to call back on August 3rd to make sure it was disconnectedThey had not disconnected and informed me that it would be disconnected by the 4thIt was not disconnected until August after I complainedAlso on the 3rd they offered me a new contract with their Direct TV and InternetThey said a tech would be at my house on 4th and no one showed upI called and they told me it was cancelled but no reason givenThey rescheduled for Saturday the 11th and again no one showed upI called again and talked to JUAN a supervisor who told me the equipment was suppose to be sent to me and I install itNo one ever informed me of thisHe said he was cancelling everything and that he was going to reorde

AT&T applied a credit to my account at sign up for the duration of my service The credit is never applied, I have to call every month without change
I was issued a discount when I signed up for service I am happy with the discount and I feel that it is fair This expires yearly and I was told I needed to call in to have it reapplied I spoke to someone thru chat who had the discount approved, Craig, and he made a note on my account and gave instructions for me to call in to have the discount applied I called in, the discount was applied and I was told that I would be credited the difference in my discounted price and the higher priced that I had paid as the promo expired As I went to pay my bill in April, the promo is not applied, there are no credits and the rep I contacted is unable to find any notes on my account AT&T is completely unable to cooperate, they never follow thru, and you must call every month to ensure they do not bill you for more than you are supposed to

This is not the first time I have found AT&T's business practice to be unethicalBut I'll stick to the present situationA little over a year ago (July or Aug 2017, I believe) I called AT&T support for an issue with my cableThey were unable to help me and told me they were transferring me to someone who would be able toThat turned out to be ATT*ConnectTech which apparently operates as a separate company They told me I had to sign up for a monthly service at $per month for year before they would try to help meI foolishly agreed to pay them.They were unable to help me and I had to call the TV manufacturer to resolve the issueI paid them the $every month through a direct withdrawal from my checkingThe issue is, when I try to cancel they tell me they are not charging my checking accountIt sounds like a big party in the background and for everyone I've spoken to it's difficult to understand their EnglishThe whole operation seemed shady from the get goWhen I c

December 2016, I ordered ATT internet service for my new apartment that I moved in Jan I ordered everything ahead of time, so by the time I move in everything would be set upATT sent me wrong equipment- which I returned in store (and later got charged for it and was put in collection)ATT rep told me that I have to cancel this account and re-sign up, and if we get home phone in our new plan, (which we don't need) we can secure the promotion rate for yearsNow, we got the bill for service used in April for higher rate, ATT told us our promotion rate was over and now charging double the price from beforeWe called ATT and was told we have no contract so we couldn't keep the promotion rateATT has provided us nothing but trouble (from wrong equipment/ wrongfully charge and put in collection for something that was already returned and now billing issues)We were guaranteed by multiple people in ATT store for the promotion rate, and now we are left with a phone line we d

AT&T is a completely and utterly heinous companyWe have had so many terrible experiences with themMy husband used to work for them so he knows both sides of how terribly they treat their employees and their customersThey kept wages and commission checks from him for months after quitting, and over four months later still have not paid him for his last commission check
We also ordered digital life security service, but canceled before anything was installedIt has been well over three months and still no refundEvery time we call, none of the poorly or completely untrained staff can figure out how to issue the refundAlso they have no supervisors in that department to speak with
They have stolen money, lied to, and ripped of so many customersThey have a 92% negative customer rating on this site, yet they still have an A+ ratingIt is completely absurd that this company can conduct business in such a manner and still be held unaccountable for anythingIt is so frustrating that this company can do what ever they want and get away with it

I had At&t Direct TV Cable company to service my home on TV's along with internetI was told by this company that it would be best to take out a protection plan on their service in case of any failure within my TV's, so I didThis service required a satellite dish to be place on my roofAfter a thunderstorm came my TV's no longer workedI called the company & protection plan that l had been paying on and was told that l would have to pay them $PER TV just for them to come out to service them that had been damagedBut this was never stated to me within the protection planWhen I asked why do l have to pay anything at all, I was told by the rep that this is how they run their programThis company refuse to render the service in which I have been paying forTheir equipment is not capable from damaging units & is making everyone pay for their faulty equipment abusel feel that l was covered under their protection plan
Product_Or_Service: cable
Account_Number: ***

I called Direct TV and switched from uverse to direct tvI talked to three separate people at direct tv before I agreed to make a switchThey all told me that my bill with internet phone and basic would come in at per month before tax with no change to my plan except the change from uverse to direct tvWhen I receive my bill the charge was not what I was quotedFrankly I could not tell what the charge even was the lady on the first of seven call told me it was per monththey sent me to a customer loyalty line and the lady there told me she would fix my problem and lowered my internet speed without telling me she was doing to by 2/3rdsAfter I hung up I researched the speeds and realized what she had doneThat is only one part of the problemThe installation guy came out and looked at our attic and did not want to wire our house for direct tvHe told me and my husband that we could do it wireless for a one time fee of and we said that was fineWhen our bill came

At: https://www.att.com/contactus AT&T says it provides 24/support Monday - Friday which is not true for DSL ServiceService was cut no reason
AT&T DSL was cut off as a tactic to get me to move to AT&T U-VerseThis is a deceptive business practiceI spent hours on the phone with AT&T today and yet to get anywhereAT&T at this point should be known as a bully due to the fact they give you the run around and a whole bunch of numbers to callI called *** as I was told by the billing department as they see no reason why my service should have been "Temporary interrupted" I have over a $credit on my account right nowTechnical support couldn't find my account because it was cancelledAgain this is a deceptive business practice by AT&T it seems

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT HAS BEEN CHARGING $7/MO 9PLUS TAXES) ON MODEM/EQUIPMENT FEE FOR THE LAST PLUS YEARSTHIS HAS NOW COST ME TWICE AS MUCH, IF I HAD PURCHASED THE EQUIPMENT OUTRIGHTPLEASE GET ATT TO STOP THIS PRACTICE AND REFUND ME ALL THE FEES PAID FOR THE LAST TWO YEARS!
Account_Number: XXXXXXXXX

My contract with ATT ran out so I called them on 5/12/and told them they either lower my bill or I will cancel the serviceTalked to ***and he agreed to $he then connected me with a customer rep(from India) and he also agreed to $to keep my account...I get conformation by e-mail that it is $per month plus taxesCalled ATT on 5/19/talked to *** and he states that is the best dealTold them that I will cancel the account and will notify them( the account will be cancelled on 5/23/17)The reason I called and told them to lower my bill for years ago I was paying around $per monthNo contractWent to Florida and was told it would be cheaper to cancel the service and re-connect when I got back instead of putting it on sleep modeWhen I got back could not connect and ATT stated I would need new equipment for my modem was outdated(less than years old), and $or so a month , Plus a $charge I was vivid and we finally agreed to

I have made several attempts to correct a bill with ATT and have yet ..as of Thursday Feb.11th at 5:to get any satisfaction
I amiss currently on the phone waiting for a supervisor and have been for mins this callI have been disconnected twice already and have tried to get a billing issue taken care ofWe signed up for service and was told that our bill would be $a month and that we would get the fastest speed availableIn turn they have sent a technician out to correct our service because our lines here in our town does not support the fastest speed so in turn we had to lower our service and supposedly our bill would go down as wellI have called so many times and tried to get this taken care of and can notI have spent countless hours on the phone trying to handle thisI was just not on this call laughed at and told that I would have to yet again repeat my story...after repeatedly telling the person that I was just hung up on while waiting on an account specialist

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 8/*** experience an outage in my area I called *** and was informed that the outage would be resolved within 24hrservice has never be restored Contacted *** several times in reference to my service not being restored *** scheduled a technician to come to my service address on 9/to fix the issues *** then canceled the visitI called *** on 9/to inquire why my appointment had been canceled without my knowledge*** informed that a technician can not and *** not be scheduled until the outage is resolved*** doesn't know when the outage *** be resolvedI have request that *** cancel my service due to the fact they can not provide said service within a reasonable time frame*** only suggestion was to establish service with another provider then cancel new provider when they

ATT over sells and under servesI signed up DSL (the best internet they offer in my area) as part of a services package almost years agoI'm still waitingATT's approach to resolving Revdex.com complaints is to make a few calls, tell you they can't help you and note the issue resolved with the Revdex.com

SIGNED CONTRACT FOR $A MONTH FOR CABLE AND INTERNET
WAS TOLD THAT THE HBO PACKAGE WAS INCLUDED FOR MONTH AND THEY WOULD CALL ME IF I WANTER TO KEEP IT
LAST MONTH I GOT A BILL FOR $I TALKED ON THE COMPUTER WITH *** AND TOLD ME IT WOULD BE HANDLED AND TOOK OFF HBO SERVICE SO I SENT IN THE $THAT WAS ON MY CONTRACT
NOW I GET A BILL FOR THIS MONTH FOR $+ A LATE FEE
CALLED 10/03/TALKED TO A *** *** FOR A HOUR AND SAID HES GOING TO HANDLE IT BUT I WAS DISCONECTED AND HE NEVER CALLED ME BACK
CALLED TIMES TODAY AND WAS TOLD SUPERVISER *** CALL ME BACK IN MINS
ALMOST HOURS GO BY AND NO CALL BACK SO I CALLED AGAIN ALMOST ANOTHER HOUR GOES BY AND SAID SUPERVISER WILL CALL ME SOMETIMES WITHIN HOURS
HELP
Product_Or_Service: 03/25/
Account_Number: XXXXXXXXXX

I I could give negative stars I would! I have been a customer for about years now and they are the worstThey will *** you any chance they canI foolishly stayed because they had a BOGO deal with the galaxy swith a lot of bonuses (if you went through best buy)But where I moved to I get zero serviceNoneAnd I'm not in the boonies And when I called them about the service they were rude and terribleI have to have wifi to even get calls or textsAnd once I called, my wifi and service acted upMy sons phone was fineMine, unusableSo I used his to callguess what? His suddenly became unusable as wellI used my mothers who I put on my plan and didn't live near me but right in a big cityguess what? Her phone and service started to mess up and not workI have recorded all my calls to them for the past yearsIt is ridiculousTo make matters worse I got a notice on my AT@T app that I was due for an upgrade I went in and looked at my options Didn't do anything Now somehow my BOGO deal is gonePoofSo for months they have been tracking on another phone chargeI have called them timesThey are looking into it and will get back to meThey have overcharged me over dollarsIf I refused to give them their money what do you think would happen? I would be out serviceI have recorded every interaction I have had with them for yearsIt is ridiculous! One person from the next doesn't know what they are talking aboutI tried to switch carriers and they caused so many problems I gave up even though I had one of the phones paid offUnless you like to be overcharged, dunked around, ripped off and ignoredAvoid this company!