AT&T

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved from the Dallas, TX area to the Austin, TX on Dec 14, I made an appointment for my internet to be installed in my "Brand New" home on Dec 17thThe tech named Curtis arrived and looked around the house, I showed him to the attic where the panel wasHe told me that he would need to drill a hole in my wallI'm in the process of unpacking my house so I wasn't able to watch him like a hawkAt one point I walked by my formal living room and noticed a hole in my wallThe first thing I noticed is that it was not on level with the electrical outlets that were on the same wall in the roomEventually he installed an ONT on the wallI was beyond shocked that this technician would drill a hole in my brand new home without consulting me firstI walked outside to see what he had done and asked

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early February, I contacted AT&T regarding my home phone bill and internet being high I explained that the promotional period had ended, but that it was too much at $dollars for just those two services I asked about how I could get the bill lowered I spoke to a customer service representative named Austin on that day, and he told me he could get my bill to $45/mofor months My internet would be 50% off at $25/moand my phone would be $ He even gave me the confirmation number of ***I even told him to not promise me something he could not deliver because I had had that issue with AT&T before He assured me that was not the case The bill was $one time, and then it returned to $ I called the company to inquire, and they said there were no n

Switched lines to T-mobile, paid cellphone balances in full and received a bill for usage the next month for ATTWhy would ATT should charge for cellphone service without any active cellphone numbers? I had to call times to get service cancelledMy online account did not even work to view the billsWorst company to deal with, I'm so GLAD I switched to T-mobile

I have been calling with a dispute on my phone bill for to months today they tell me my phone will be disconnected for an plus phone bill I had blocked long distance and numbers on my phone my son went through the operator and was not told there would be a charge so he kept calling his girlfriend when I got my phone bill I called A T & T and they said they would look into adjusting my bill I have called every month I got my new bill and was told they are still working on it I was told today that if the past due bill was not paid by the 27th of this month my phone would be disconnected.I tried to make arrangements to add to my regular bill and if I got extra money could add more but they will not allow me to do that they said it had to be paid by the 27th I do not have that kind of money and they should have told me this months ago and maybe they would have let me make these payment cannot afford what they want and I was willing to pay it but they will not allow m

AT&T put is in a contract that we were unaware of, and we never signedThey told us they'd apply a credit and lower our bill to 45$ a month but didnt
On July 1st I was approached by Comcast who told me they could lower my bill and give me faster internet
I called AT&T to see if they would match Comcast and lo and behold I found out we are in a contractWe never signed anything, we don't know how AT&T put us verbally into a contract we were never aware of
On July 1st, AT&T retentions department told us they would lower our bill to 45$ a month and issue a one time 50$ credit for the inconvenience of putting us into a contract we had no idea about, even without us signing anything
Sure enough, a month later I called them on 7/to inquire about our bill and there was no record of my first phone callThis happens all too often with AT&TI would switch to another provider if I could but unfortunately comcast is not much better

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 1-08-I called att customer service to request my att dsl service be disconnected as of that dayI also requested that my automatic monthly credit card draft stopOn 2-03-my credit card was drafted for $I called att again on that day to confirm my disconnect and cancellation of auto draftsThey said that I would receive a credit in the form of a check and after several weeks I received a check from them for $Case closed so I thoughtI have no other att accounts
I received a letter from att dated April 30, for a bill of $from collection dept of att addressed att po box *** *** *** ** XXXXX

AT&T has been scamming me for months and has the worst customer service that I have ever experienced in my life They hire the most incompetent people who can't even get my name straight, then tell me that I've called the wrong number and need to call a different number, then when I ask what that different number is, they give me the exact same number that I've called them on (that was with Dwayne) I then talked to *** then *** then *** about getting my cell phone account and WiFi landline account combined They initially said that the accounts would be combined onto my cell phone account in one to two billing cycles, then confessed that all that had happened was that a work order had been placed to get the two accounts combined Well, sometimes work orders get done and sometimes they don't When I opened the account, I was told the exact same thing, that the two accounts would be combined onto my cell phone bill in one to two months, but we're coming up on months

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 6/11/I got an email from AT&T showing that they had downgraded my internet service from 100mb plan at dollars per month to a mb plan for dollars per monthAfter speaking with AT&T they stated that the service "was not available in my area." This service was purchased as part of a bundle of TV, internet, and phone and included a dollar monthly discount on my internet for as long as I had my serviceThis discount was removed and AT&T refused to give it backAT&T also refused to allow me to cancel my service without penalty even though they claim part of my service is no longer availableKeep in mind I have had this not available speed for over a year and had always gotten the speed I was paying forSo they are able to deliver the serviceAfter speaking with many people at AT

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Offered a deal to sign contract for years and get a Samsung TabletWe also bought two new phones (Samsung Galaxy S8+) on the account that we have had since Actually back as far as if you count the company that was bought out
Received the phones no problemKept saying issues with the orderAfter spending 3+ hours on the phone at different times trying to resolve this, they call and want to verify SS number and run a credit checkBasic run-around until you get tired of it;We canceled the order and are shopping for other servicesbut wait! Didn't we just sign a two year contract? Baited and switchedBy the way, we had lines on this account earlier and dropped one, now just trying to add it back for the tablet

Just moved from The Lowcountry of SC to the upstate just received a bill for dollars for the move I had no outstanding bills due This company advertises low bills but continually promise one thing & then slams the consumer Their word is definitely not their bond !!!!!!!!!!!!!!! stars for this abomination of a company No ATT/Direct TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received bills in this month .I have pay may $204.19.I get a second bill say I have to pay &may 30, bills in one month.I also would have to pay again June the .I spoke to peoples in bill that say that the bill is right I toll them how can it be right when I have not add anything to my sevices I have the bundled .could you please help I a in a
contrast for a year and month
Product_Or_Service: Dec 27,
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: XXXXXDay Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a technician show up to my home on December 16th stating he could install the modem inside the home but there was work to be done outside the home and by the time I return to the home the following day I should have service up and goingAfter several days went by with no service and no type of Correspondence or communication from AT&T I begin to reach out to them to find out what the resolution to this was going to beI received an email on December 20th stating that my install date was going to be January 4thToday January 4th I spoke to a customer service representative that stated I would be getting another email to inform me why they could not install my serviceI've asked them on numerous occasions that if this was something they could not do please let me know so that

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1when I signed up with at&t for a two year agreement from a solicitor that came to my house said that I would get a gift card from at&t and also from direct tv that they just partnered withI received my card from at&t after months of complaining, but never received the one from direct tv and I have called them about every month or two and they say they are going to send that right outI never receive anythingThis is a very bad business scam in my opinionI see they still offer a $gift card for signing up still, so how many people are getting itI'm notI just got off the phone with them and the custservice rep said that has expired now but will be put into review and will call me backI got bets on no call back and no card
Product_Or_Service: at&t bundle(phone,internet, direct tv)

AT&T is the WORST company I have ever dealt with! They cancelled my business line because the direct deposit that I set up when I started my service apparently was not going through, so we paid $to reinstate the service - come to find out when I looked at my bank statement, the payment was made every month!! I am on day of trying to resolve this issueI have been on the phone with them for a total of hours with no resolutionThey have given me such a run around and no one seems to have any clue what their talking aboutThey are awful and I wish I would've listened when other people told me how awful their experience was with AT&TI am writing this as I sit on hold still trying to get an answer!

agent at store told me directv service would be exactly like uverse service but they have no wireless boxes and installer was not professional at all
1st complaint involves agent at AT&T store who on 08/29/assured me switching from Uverse to Direct TV would save me money, and that I would have the same serviceAfter she reviewed our account it would only be cheaper if I canceled my home phoneI still chose to switch after she told me AT&T was putting more money into improving DirecTV and not Uverse, and that my service would be the same, including one wireless box that I have in my garageI booked an installation for the upcoming weekend, and not only was the installer NOT professional on 09/09/16, (leaving something of his or the company in every room he worked in), but he had no wireless boxes and so I could only get TVs setuphours later he actually asked me for fruit and water, but not once told me how long my contract was for or how to use any of the equipment, only th

I been an unhappy customer for more than yearsI am a year old lady so me not knowing any other option AT&'T is the only one that I knowEven though they took my money every month with a different amountI never knew why because I never made a changeUntil the company talked me in to getting internet, Direct TV and phone which I did not need nor did I know how to used itI told them that I did not wanted no internet box or installed of anything just to leave me with regular phone and charge me What ever they need it to that was a reasonable price not the $dollars they charge me every monthThe next day a Technician knock on my door because he was going to installed the internetI did not allowed him in the house I told him that I was real clear not wanting anything installed in my houseWhen the technician left I call AT&T and cancel my service for good I was very upset because they ignored me and they wanted to get away with their wayThey told me I had to return

I would have to rate this companies customer service the worst I have ever had, don't sign up with them if you have other choices
Shut off my Hot Spot Data after changing my grandfathered unlimited data plan I was grandfathered in on an unlimited data planI received a message telling me I went over the 25gb so instead of slowing me down they shut me downI spent two days on the phone calls and they decided to reset the hot spotThey then moved my unlimited plan down to a 10gb plan? then when I called they said they would move it back under the unlimitedplan and then they disconnected and they told me the back office is the only ones that could move the plan back and that could take hrs to get me back up and runningThey gave me to a supervisor that was no help and would not give me her last nameI told her that AT&T had no right to change my plan after all I pay on time and my bill was up to dateShe told me that was the best she can do and that the fine print on the contract said they had to right to do what ever they want to my plan? so two days no internet and now looking at another threeHow is going without what your paying for a standard for this company? I asked her how it was possible that they can downgrade me on the spot when I call but to correct their issue and their mistake that they cannot do thatShe was rude and told me if I wanted to move on that was my choiceI argued that I was under contract and I pay my bill on time every single month and that they had no right to do this to me, She insisted they had the right and that I would just have to sit back and waitI asked her why they moved my plan and she said she had no idea? what kind of supervisor is this? This company just does not care and more importance I feel like they broke my contract on their ownThe bottom line is they don't like I have a grandfathered unlimited plan and was hoping to switch me without my consentIf you don't like what you offer the customer then don't offer it but if you do you owe it to the customer to provide the service we are paying forAll I can say is hurry up Fiber Optic and by by AT&T mobileSo many people I know are just waiting to cancel your service is this what you want? I guess so based on this type of service

ATT asking for equipment return that is not in the agreementHere's a sequence of events:
Apr - Signed up for U-verse internet servicePurchased my own ATT Modem/Router for use with serviceATT only provided service, NOT equipment
Sep - ATT sent an email asking to return my existing modem and get a new one for NO cost and No change in termsI took the bait and returned my old one, got a new oneMay - Disconnected my service as I movedCancellation rep asked me to return the equipmentI mentioned I am not required toAsked to talk to customer supportMay 25, - Spoke to customer supportThey cannot provide me terms and conditions, which I agreed that says I need to return equipment
I feel this demand to return equipment or charge $for non-return is unjustified or not legal

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXXAccount: XXX-XXX-XXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1It all started when we switched from our provider in to AT&T, when they came in to hook up their equipment they did it incorrectly, our phones lines were down an we lost business without being able to contact our customerBecause they set it up incorrectly we had to go back to our previous phone provider and pay for another month with them to have service and pay for our IT Professionals to switch it all over againA month passed by and AT&T came back out to switch it again, which again we had to pay our IT Professional to help out
During this time AT&T was charging us a monthly bill even though we were not using their serviceWe disputed the bills they sent and we asked them to reimburse us for the money spent to our vendors because they improperly set up their equipment
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horrible customer serviceBill is always incorrecctI get charged for fees that nobody can explainThey should be held accountable for what they tell people since we have to pay for the serviceI get promised one amount and it is never the amount that my bill isAT&T is horrible!!!!!!!!!!!!!!!!!!!