AT&T

I had At&t service for more than yearsI was very pleased with the quality of the products and their customer service...until they joined with DirectvFor almost a year I had to call At&t every month because my billing was wrong, my account #'s were changed, someone who was not an authorized user on my account was allowed to disconnect one of my lines and many other issuesI finally had enough of spending hours on the phone with them each time I called, only to get thw run arround, and disconnected all of my servicesI was apologized to by At&t and asked to remain a customer and how they coukd make it rightWhen I explained that there wasn't anything further I wanted from them At&t apologized again and told me they'd make sure all of my bills were taken care of and I wouldn't need to pay anything furtherHere we are months later and I have a bill from them.....sigh

Claim for damages for an underground utility line that AT&T claims we damaged when it was not our property
My husband and I purchased a farm in Clark County, KY and dug our entrance in on December 10, We called our ticket in on November 23, We did not do anything else at the farm until April Our neighbors purchased the farm beside of us around the same time and begun building an house
We received a damage for claims in August 2016, related to an underground utility line that was damaged on February 2, Claim number ***
I immediately called AT&T to inquire about this bill as we didn't hit a line when we dug in December, we would have wanted to know how they fixed a line on our property without us knowing in February, etcI talked to numerous representatives and was treated very rudelyI explained to them that I believe that they had our ticket tied to our neighbor's property and that the property in question was not our propert

I changed my cable from Uverse TV to Directv with a bundle back in September I was told by two different customer services representatives that I would be receiving a $visa rewards card They both told me that it would offset the $installation fee I was paying to have the Directv equipment installed It is now November, and I have not received my rewards card I have called multiple times, only to be sent to another person, or given a phone number to call One representative, Jared, told me on Nov 11th that my reward card should be coming in the mail any time I called again yesterday, the 28th, and was again passed around multiple times only to be told that I didn't qualify for the $reward I have been a loyal customer for plus years and am very disappointed in AT&T I was lied to about the rewards card I am more than furious and will be writing complaints wherever I can This is unacceptable from any company

I was told several times that I could still return my equipment even though it was passed the return date
A little back story to my issue I didn't return my equipment, which was totally my faultHowever I spoke with separate representatives who said that I could return them and receive credit for them this yrOne said he even got approval from his supervisorThe last person I spoke with said it would take 24hrs to get credited to my accountNow they are saying they have no record of it or that they see the notes but it can't be doneI called in maybe at the end March of this year and was initially told that I could still return their equipment and receive credit for itTime kind of got away from me so I called again at the beginning of May and received the same information and was given the UPS information to ship my equipment backAs instructed over the telephone I went to Ups, Tracking numbers *** and*** I called back to AT&T and spoke to som

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had called ***, there were a few issues I had, 1st issue was that I'm paying dollars a month I realized that they are advertising on their website thst they are offering dollars when I asked to have it priced to that I was told it wasn't a problem and it was also saved on my voice messageWhen calling back to inquire about it I was told by an employee and a manager it wasn't possible to receive the lower price after an hour of arguing I told them to cancel it.2nd is the had upgraded my internet speed and since it's a higher speed I can't streamline anything on my t.v

We have had our business' phone lines with At&t for a number of yearsLast year our charges went up drastically, as I was told we had fallen off our contract At that point I did some research and found that we could get better rates with Spectrum We switched to Spectrum in January We are continuing to get billings from At&t Three of our lines they had already sent us a refund check for before sending us another bill They took those charges off, but refuse to do so for the 4th line, as they indicate we were under a contract until March This is unsatisfactory to us, as we have been paying exhorbitant rates with At&t for our lines prior to the switch

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I established service with AT & T in April, They were the only provider in my area, so I had no other choiceHad very bad experiences with them ,before, so was reticent to do so againThat process actually went well, and I signed a year long contract; then the rent went up on my complex, so I had to move in AugustDuring that period, I had the hardest time contacting them about paying my monthly bill, and couldn't even choose my own form of password! Had broken my ankle at the same time, so fortunately had friends help me through this trying period until I got another residence
AT & T used that period to try and sell me a bundle, tried to get me to have my friends switch to them, and tried to charge me exorbitant fees to temporarily move my serviceI refused, and when I established an

I just wasted hours sitting in my apartment waiting for AT&T to hook up the internetthey never showed upthey call me a little while later to tell me they are NOT offering the internet in Kendallville, Indiana at this timeThen they told me it would be late April before the internet is available in Kendallville again because their system is overloadedWhy didn't they tell me this when I ordered the internet? Thanks a lot AT&T!!!!

terrible companyif I could I would switchcant , again the last years have been, ***Long ,hours on phone even on line chat is not recorded so no past information is passed onno notesover and over really repetitive informationNot sure what to doCompany is too big, and it is terrible, I really wish I could switch, at least hours or more a month to call ATT , what a waste, I have spent so many hours on hold or misinformation, over and over

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I'm being charged wifi usage charges within the last monthsI contacted att when I received an email that my wifi usage was at about 64% of the 100%After a lengthy discussion, the technical team suggested a new modem and asked me to follow up if I notice more overusage chargesAfter many attempts during my lunch break on hold and on the way home from work on hold I gave upTHAT'S Until tonight 1/9/I was on the phone for hours minutes with customer service reps, a sick child and still in my uniformUnacceptable! 57min.then disconnected with the billing dept 1hourminWith the technical deptPlus a brief conversation a manager1hour 41minWith the loyalty dept.then a blind transfer to technical deptAll I'm trying to do is get about in charges that I am not respo

HORRIBLE!!!!! We had the unlimited Canada Plan - AT&T suddenly dropped it and started charging us by the minute! Out bills sky-rocketed! We called times and were told it was AT&T's fault, but, they never resolved it and continued charging us! This has gone on for billings now! Then they told me I could only get a credit of $at any one time and in order to recover my $500+ overpayments, I had to keep calling back to get even the $credit!!!!?

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began my service with At&t end of AprilThe problems began immediately! The modem they sent out was bad and had to be replacedWe didn't have service the first four daysThe service continued to be in and outWe received our bill and it was over $more than what was promised! I called five times to resolve my bill and each time they say its fixed and never was! This is a month later and even with a tech coming out and rewiring and "fixing" it, it is still not working! I've called customer service demanding to speak to a supervisor and they tell me a supervisor can not help me with this problem! I told them I wanted a refund of my payment and my service disconnected and I was put on hold and never returned back to! This is a disgrace of a company! I need someone to help me get this resolv

AT&T advertises a bundle package with Direct TV, internet and telephone for $ I opted for a TV upgrade to 'Choice' for an additional $10/mo This involves a year contract I spoke to agents prior to signing up They claim all conversations are recorded All agents confirmed that the bundle price included ALL fees I specifically asked about any equipment fees and was told there would be none I asked what my final monthly bill would be with all taxes and fees I was told there were no other fees and with tax the bill would be $106/moI did not receive a bill for months but paid over the phone knowing it would be overdue When I finally got a written bill, there was no bundle rate, but individual charges for TV, phone and internet totaling $for the 1st mo, $for the 2nd month, and $for the third month I discussed this with ATT agent and supervisors "***" and "***" They say my package is $plus $equipment charges I received no satisfact

Issues with account since December Not willing to work with the customers
Since I have open my account with att for internet I have had issues with how I was billedYou have the option in the beginning to make payments for the installment and for the equipmentWhen you sign up you have the choice to select they payment s for bills or to have it on your first billI selected to make paymentsI was charged the whole thing and had to pay it because they would not fix itAfter I called to speak to many customer service reps and they would just try to sell me another package and pass me around agent to agentI asked to receive a call back from a supervisor and I was would told I would the next day and never didI had to call again and they said the same thing it was not until I filled out a surveyThat the issue was addressed and it was kinda fixedI would say as a person who also works in customer service with unhappy people and escalated issues a band aide was used for

Hello, first I like to start by saying so dissappointed I order direct tv and internet over phone I spoke to women asking her what channels I get for 99$ package So I ordered it They never changed interest to higher speed But she told me no installing fee So they had to come back and change
Internet I originally had att universe and the internet I was charged 99$ installation fee I added cell phones before I got first bill I went to a att store and they told me or *** that my total bill would be 310$ That my free iPhone would come off and we would get credit in months we'll it's now February and I've been calling over and over Tried to call *** but of course he doesn't work at that store anymore The manager *** said he couldn't help only *** We'll supposedly he left messages but never did I talked to *** he gave me credit But iPhone is on again this bill SoNot only did I have problems but my father had problems too I feel like

ATT has over billed us $when we switched to their new fiber optic internet They actually calculated this amount and said they owed it to us Since July 2018, I have called every month trying to get an answer why they won't give us our refund They keep saying the check is being processed, yet they WILL NOT send us our money I called again on December 27, 2018, and was told a supervisor would call me back when she got off the phone Guess it's a long conversation since I am still awaiting the call back
Their customer service is terrible, and each time I call I am transferred numerous times and end up on the phone for at least an hour...with no resolution
I am trying to determine my next step for recovering the overpayment

My mother entered a nursing home recently and needs a bedside phone She is impoverished and on social security, medicare, Medicaid, etc She is also disabled with dementia and rheumatoid arthritis I requested to establish phone service for her that would facilitate incoming calls, a local call weekly to my handicapped sister and a long distance call monthly to me (she is in Wisconsin and I am in NY) The cheapest rate they would offer was $70/month and I stressed I wanted no premium services like call waiting The rep assured me that we as cheap as they could offer for a landline with these specifications The nursing home only permits AT&T landlines, so they have me over a barrel I put the phone in my name because otherwise they wanted me to fax power of attorney and that would delay the process further I completed the order, and said I would report this to the various regulators overseeing AT&T Suddenly the rep was able to "discount" things down to $the first month and $in subsequent months by using a $5.99/month long distance option that has me paying per minute on long distance Amazing the rep couldn't know this other arrangement was an option at the start of the call (before my warning of contacting regulators) Then after all of that, he tells me that there is a separate number if call regarding a Lifeline option after the phone is active This other option might get my mom "credits" due to her situation Again, why this was not disclosed up front is unethical Then the rep tried to sell me services like internet for my home I explained (calmly) that I would never buy services from AT&T unless I had to given how this representative and AT&T exploits people He tried to get me to answer a satisfaction survey and I calmly explained that his inability to know and communicate at the beginning what my Mom's options truly were would prohibit me from ever describing myself as satisfied with his "service" or AT&T's

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I initially called in on 3/because our price was going up drastically at the one year mark I was told to call back on 3/as we were going to be moving and that they could give us the best rate at that time When I called back on that date, I was told that they could keep our 24mb internet at the new address and that our rate would only be $per month and that half of the cancellation fee for DirecTV would be waived because we were getting DirecTV NOW I was happy with that They told me to call after we moved to actually cancel the DirecTV service I called last week and was told that they could not waive any part of the cancellation fee and that there would be a $installation fee for the service at the new addressAfter being on hold for a long time, they finally agreed to waive 1/

They are overcharging me They charging me twice in the same month I paid the first bill Then sent a second billMy services have not changed I think someone is getting into my account and over charging me

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Friday July 8th place a call around lunch that we had one phone line with no dial tone *** came out around 4: He was able to fix the phone line but in the process our internet stopped working After he was done he called to verify the phone line was fixed and I told him it was but our internet was still not working(about 5:20) He told me that he had to unplug it to fix to phone line and that it was plugged back in and should cycle on in 5-minutes He did not return to our office or stick around to verify that it was working I did stay just to make sure it came back which it did not I called ATT and spoke to *** *** He did attempt to get ahold of someone to send a technician back out but was unable to do so He told me the earliest it could