AT&T

Terrible company I helped my elderly parents cancel their AT&T account back in 6/ They wanted a channel AT&T did not provide on any of their packages I canceled my parents account and started a new account with a different provider
My mother told me in 11/that AT&T was still charging her for service I called and after talking to several customer service people, finally someone at AT&T said it was there error and that they would cancel the charge
A month later, my Mom told me they didn't cancel the charge, but only dropped it from over $now down to $
I called back, different times customer service reps told me they would research and call me back Never received a call back
AT&T send the $bill to collection agency and now they are harassing my 80-year old Mother
AT&T customer service has been terrible, many are in the Phillipeans and don't speak English well I've been disconnected numerous times because whatever transfer system AT&T uses to transfer calls from department to department hangs up on people about half the time I've been "disconnected" by reps who were faced with a tough question by me and I was disconnected
Generally they've been awful to deal with, I've spent probably hours or so on the phone with them trying to get this worked out, I've been lied to and given the runaround They tried to cheat my Mom out of money and now they won't get my business either as I canceled my account with them and I had been a customer with them for about years

Signed up for direct tv and att internet on 4/Installation to follow following sat Direct tv could no be instaaled due to trees surrounding propertyCall Att and was offered uverse and att internet for per month for mos an additional monhs if interest plus gift cardSeveral installation dates have been set and many phone calls made Supervisor "star" agreed to waive fee for my trouble approx weeks ago and assured meveverything wa a go for my next installationI have email from confirming my last appt 05/from 9-Installer was a no show and when I called on sat 5/(minutes phone call) I was passed from person to person, and eventually placed on a hold and disconnectedNo one ever called me back
Product_Or_Service: Uverse tv and internet

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On 2/20/I contacted AT&T technical support in regards to a slow connection I was getting and after being transferred from representative to representative several times, I reached a "supervisor" in technical support named ***, who did not troubleshoot my setting, but simply advised me that he was requesting a new modem to be sent to me and was going to place a credit on my account for the poor service I was receiving for several weeks On the next day (2/21/2016) I checked my account and didn't see any credits posted, so I contacted AT&T again, and after being transferred to many representatives again, I was connected with a representative who placed the promised credit On 2/UPS delivered the new modem and I had trouble installing the modem, so I contacted AT&T technical support and fin

I am a year old trying to to get regular long distance service from at&t but have not been successfulI have spoken to numerous agents trying to resolve this issueThe issue is my husband passed away and the phone service was in his name so when I tried to transfer to my name they made me sign up for internet service that I did not need.I have made trips and phone calls trying to get this resolved to no availI have been given dates when technicians were to come to my home to switch boxes but never happenedThe latest excuse is that I signed a year contract (that I had no knowledge of) is the reason I cant get just regular home serviceIt amazes me that at&t would take advantage of elderly customers to met a quorum.,All I want is a regular home home with long distance service

I have been an *** customer for a whileI have had problems every month with the amount I am being billedMy plan is for per month recurring fee, however for at least the last month my *** has been 100.XX-XXX.00, and I called to simply ask whyA representative explained because my payment was late that I have incurred a service reconnect fee and a late feeI could not understand why my *** keeps going upI spoke to a rep in January that assured me the problem was fixed, however it was notI just called yesterday which was 07/27/and spoke to a rep that actually transferred me to the billing department to make a dispute Well I spoke with a lady there and all she offered to is refund me That was very nice but the problem is the for months I have been late because they had been sending my *** to an email address that is no longer activeSo I finally requested help from a Supervisor and explained the situation, she advised me that if I have to call

So if you ever attempt to call AT&T plan on taking the entire day off of work and maybe the next two or three after because it doesn't matter how many people you speak to or how long you're on the phone they don't all have the same information and they give you misinformation and then try to "correct it" and It doesn't happenedI was on the phone for four days I had a gentleman send me a watch priority and five days later still no watch when I call the first representative says there's nothing I can do I don't see an order and she hangs up on me I call back I speak I have a gentleman tell me there's nothing you can do because he can't seem to locate any information then when he finally does he tells me oh there's on back order so we don't know when they're coming and you may get it tomorrow you may get it this week or next week or a month or six isn't that fantastic! The only thing he told me I can do is cancel and then wait until comes back in stock and then I can order and have it quicker once I order it really LOL that's what I'm gonna do right I'm going to cancel an order wait six months and order it again probably not not the best option AT&T get some better representatives

I can see from reading many others' reviews that my review will be just another one that will get the same old standard responseHowever, I guess it will help me mentally to send it inApparently I am not the only English speaking customer who would like to either use the chat line or, if even possible, talk with a human that can be understood by the American English speaking customersI understand that AT&T does global business, but is it too much to ask for each different country to have customer service reps that can be understood? I personally find it very disrespectful to AT&T's customers to provide such serviceI find it almost impossible to get through to a human rather than a recording and then getting a human I can understandAnd, I can almost certainly find better ways to spend my time than having a rep get irritated with me and sometimes talking down to me because I cannot understand but one word out Punching in numbers on the phone is a lot of fun too! What has happened to the integrity of some companies originating in the US that got so rich and powerful off the money of the hard working people? It is sad to have to feel disrespect by companies that you have been faithful customers of for many yearsI wish some of the richest, most powerful companies could afford to pay a decent living wage to a few English speaking Americans in order that we could get courteous conversations when we have questions or problems and, additionally, timely serviceIt is my personal wish that different countries could get customer service from employees from that same county that speak that country's primary language with good clear pronounciation In addition, I had great difficulty in getting passed the recording voice asking to punch this number and that number and that numberThe recording ran a check on my line at least twice when I was not even having trouble with my service, I just needed to ask a question about relocating itNeedless to say, I was very aggravated and frustrated, not that anyone cares

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Direct Tv and At&t has mishandle my account by billing and by having me send personal emails to the wrong emailI had AT&T and direct tv in a bundle packageWhen I ended services with themThey were suppose to send each other money to zero the account or have direct tv send me $to me to pay AT&THowever none of those things happenI received letters stating I owe money to AT&TI would call them, direct tv stated 'we will pay it no worries'Acouple weeks later I received a letter from a debt collector that bought AT&T bill stating I owe $I paid the bill to avoid having my credit hurtI called them to let them know I paid and AT&T also let me know they received the money from direct tvAT&T sent me a refund check for I put it in the bank and a few days later AT&T too

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On or about Sept 14, I made a request for only internet service, was quoted a monthly fee of $Told AT&T to schedule a housing my debit cardReceived a confirmation and the *** ( not sure what the number is for).Also, received a kit to hook-uptoday is September 29, I have called several numbers about times, put on hold and then transferred to another locationI have registered and received a print out with all information availableI now received a Monthly Statement, for $due on Oct 14, I have no one to help me and no serviceI am losing my job on Nov 1, due to business and I need to be looking for another jobIt shows on the statementActivity on Sept 13, Order number NXXXXXXAccount codeXXXXXXXXI did not sign up for thi

We upgraded our Internet speed in January and that portion of our *** went up $20/monthOver time, we had some internet and U-verse issues but they were minimal to startAs they were getting worse, longer time disconnected and no internet service, we would call and talk to technical assistance where we were asked to check the router for blinking or solid lights, they would run a test and we would unplug the router and kind of 'reset' thingsThese were temporary fixes and more calls would occurWe had at least two new routers sent to us at different times to replace the 'bad' onesWe would replace them and send back the 'bad' ones
Things got progressively worse so finally I requested a tech come out in August He is the one who discovered we weren't getting the Internet speed we were paying forHe also replaced the router again and things seemed better
We continued to have some issues so another tech came out and our main port was no good so had to be replaced

Cancelled my phones, tablet, internet and cable in AprilThey won't unlock our phones and are still billing me for a tabletOn the phone for the 4th time tonight, this time for hours to be told, we owe the bill and never cancelledEven though I spent hours on with them last week and was told it would be cancelled and we didn't owe anythingI don't care if moved somewhere that only they servicedI will NEVER use ATT again

We moved homes and continue to be charged for services from our previous address despite multiple phone calls, each over 1hr in duration to AT&T Each phone call finished with assurances that everything was taken care of only to find charges from our previous home continuing to accrue During the last phone call, I was told the problem was that a "new account number" was created for our new home rather than keeping our previous account number and "transferring" services to a new address Now, for whatever reason, AT&T customer service tries to cancel our old account, they think they have it canceled, but it is not canceled
This morning I received an email stating "AT&T Order Confirmation: New Service Added" with a service activation date of "10/1/2017" I have no idea what this is We have added no services since our Direct TV and Internet were set up at our new home 7/19/ I went to the "MyATT app" and it says we have "Total Balance of $422.01" that is "past due." We h

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Refusal to help dispute claims
Refusal to help with claims of fraud

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had cell service with ATT for many yearsto be exactI got uverse internet and tv when I moved into my house years agoI transferred the service to my new home last AugustI switched to directtv when AT&T bought that company outI was a semi-satisfied customer until a few weeks ago when I went to purchase a new phone at target and was told that even though I am not under contract with AT&T I was not allowed to purchase a phone there because I had other services with AT&TWell I don't like being told I can't buy my phone anywhere but where they tell me to simply because I'm a loyal customer and have ALL of my services through themSo I called and was told by both the billing dept and the cancellation department that I was under no contract for my cell and was receiving no discounts

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att sells you on a price for a year and then doubles your billThey won't let you lower your bill without cancelingI'm sure this isn't illegal because they put it in the fine print, but it should be, because between them, every internet provider has this bs, so you can't get a fair price on internet for more than a year
I'm at a loss here, because every company is the same, but this is not how good, honest businesses are runThis is how cheaters operate

Watch your bills closely! If you are a paperless customer they add services that you did not authorize and tell you "we sent you a letter" Then they double bill you in order to "credit" you for the service
I have a combined bill with AT&T and DirecTV; it is amazing how each month the bill is more I cannot wait for my phone contracts to be up so that I can change companies Maybe I won't wait

I contacted AT&T back on 5/4/regarding my billing account XXXXX XXXX At this time our bill was changed from to I spoke with a *** & *** that day that said since we had been a long time client of AT&T they would honor the price & our bill would be back to the This has never happened I called 6/19/& spoke with Sheree who saw the notes & said it would be Called again 7/6/spoke with *** for minutes assuring bills would be fixed & the price of would be honored for months for the trouble each month Called again 7/8/received verification of this from a *** I called each month because nothing was ever fixed on the bill & each month I spent at least an hour on the phone I paid what I was told but each month there was additional charges because the bills were never corrected I asked for a manager & was told it would be referred onto a billing specialist as you can never speak with the same personOn 8/6/I called &

It goes to show how horrible ATT customer support is when there are negative reviews out of The customer support is the worst i've ever experiencedI was on the phone with ATT for over hours in total to resolve my issueNo one, not even the supervisor has any idea of what they're doingEven after being on the phone with my bank they still think I haven't made a paymentEven after submitting documents and everything they still think they're rightThis is by far the worst customer service everHow about getting representatives who can communicate more efficiently

I'm not sure how AT&T maintains a good Revdex.com rating anymoreYears ago, yes, now with the combined AT&T and DirecTV that you can't actually combine, nor combine bills or statements, or have to create a new user ID and Password EVERY MONTH Then calling into the new updated friendly (sarcasm noted) customer service, they will literally transfer you to at least 2-different reps in different departments
This all started when my family and I moved from Ohio to TN All of our bills went up over $eachSo DirecTV that we paid $month for went to $145, AT&T from $to $etc
Now since the combined accounts that according them cannot actually be combined, you have to create a new login every time However if you create one, guess what?? Your other one gets wiped!!
This is beyond frustrating We have been with both DirecTV and AT&T for over 15+ years and have never had to call in or an issueNow we are leaving AT&T as a company Sad
Also, read all the comments now AT&T response? - "AT&T considers customer feedback an important tool in improving our customer service performanceWe appreciate opportunity the customer has provided to improve" - How far the mighty have fallen

September X XXXX, I called Direct Tv - customer service to inquire about a simple TV plan After going through the process they require - when it came time for my Social Security number to be added, I was told only a third party contractor can finish my order due to my address being a part of a multi-unit Apartment complex
I was given the exact number I needed to call - X-XXX-XXX-XXXX
I called and was on the phone for about a half an hourI was up-sold a tablet for that would require me to pay $a month for two years and get GB of data per month The customer service agent asked me for my Social Security number - and I baulked because she mentioned I would need to be transferred in order to complete any orders and she was only their to let me know my options After a few minutes, she said I couldn't move on until I gave the number I gave it to her and she told me I was approvedShe then put me on hold and transferred me to Direct Tv Bundling dept I was asked to