AT&T

Direct TV owned by AT&T recently installed my satellite dish and damaged my roof in doing so It has taken 5+ calls to try to rectify the issue, but nobody calls back or sends the information needed in order to complete the claims process Easy to get ahold of a sales associate, but nobody can handle claims As time goes on my roof becomes more and more damaged from rain
Account_Number: XXXXXXXXXX

Currently waiting for hour andminHave the video to prove it trying to watch the fights and they keep putting us on hold!!! This a plus rating only devalues what you guys represent! Unreal their lack of respect for customer service go with Comcast if you expect this level of serviceat the very least have better internet if you don't care about customer service !

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had the AT&T u verse installed in my home on June 15,After the technician left I tried the television and the signal was poor as the program continually stopped, froze or lost signalI called the service deptand they informed me that I needed someone to come out to repair the system but no one was available until June 21, on that day a serviceman showed up and said everything checked out but he changed a splitterAfter that the TV still froze about times per hour and the WiFi was not working correctlyI called the service dept again and was told someone needed to come outThis time I met the serviceman outsideHe had a chart that said my house was too far from the source to get a good signalI needed to be within feet and I was over At that point I told him to not

I signed up for ATampT U verse tv in april 24th talking in the phone after I received a letter offering UTV channels for a monthhundred channels high speed internet and home phoneI still have the letters with me I paid the first month and when the next bill came I saw they were charging 30.00US for internet Wasn39t it included I call then it was June 20th and someone named *** explained to me that I was wrong it couldn39t be possibleI told her tha I need the price and the service I chose back in April and she said the only thing she could do is to give me UFAMILY with channelsSo I was loosing channels right I asked if this package had SPROUT for my granddaughter and she said YESI have been trying to watch tv in my house and I don39t have anything to watch Not even SPROUT I can I don39t know what is going on why they treat clients like they are nothing it is what I am feeling right nowToday June

I shake my head at trying to find the words for how upset I amThe worst of it all, AT&T would never Never stand for the same treatment if it were done to them My business phone bill, consisting of landlines plus wi fi, nearly doubledphone, plus wi fi which is a seperate bill of close to Phone lines from I was flooredTold my contract ran outWiFi o well that's it, like it or not
my business phone plus wifi but to be fair I have a yellow page ad monthly of included in the total billJust taking the time to do this is not me BUT this is sad
I have changed companies and it's unreal my savingsphone landlines a piece, WI fi all per monthfor phone service plus free long distance now add yellow page of equals AT&T billanother serviceIts absolute highway robbery, all I can say is I have seen it to to much, companies get to big and truly forget the reason they got where they are and it all starts tumbling down

This goes for Irene L, the "person" who took care of me at the store located N Cattlemen Rd #53, Sarasota, FL Generation snowflakeThis girl was super busy looking at her 7k capital one credit card debt in her app, instead of taking care of me properlyAs soon as she found that I was a well informed client, with zero possibilities to upselling me; man she got nasty! Maybe look at me at the eye twice, never answered any question, but kept asking me about stuff she could sell meVery bizarre situationWorst treatment I ever got at a phone company store everI don't even get why people like this decide to work at customer service jobs

Awful customer service I suspended my account for three months due to the fact that I wouldn't need my phone When I went to turn it back on, they had charged for all three months and stated it was my fault that I didn't tell them to stop charging me and that they don't do refunds Then they refunded one month and when I reached out to try to get it resolved, they have yet to respond in almost a month

I was trying to move my business phone to att , it took months , I called the office of the president for att , I talked to Dina M*** , at the phone number *** , she was a great help , she said she could fix any problem , she is the wounder woman of fixing any problems I have everything fixed now

This is a horrible companyThey engage in criminal behavior to take your moneyThey lie about the services that you are signing up for and when they are confronted they lie again or leave you on holdWhen you ask to talk to a manager they say they are not available and will call you back, but never do call you backThey lied to me about the price of my daughters phoneShe gave me money to pay off her phone and they put it towards my monthly bill instead of paying off her phone because they said it wasn't enough money to pay it offNever informed me that they were putting it towards my billI discovered it when I looked at my account onlineI am leaving att as soon as pay off my "free" phones and "other promotional phones." I believe their customer service and behavior should be investigated from the top down

I have been a customer for years and never had to use tech support before until now and wowIt is the absolute worst tech support I have ever had the displeasure of dealing with

Uverse has continue to lie to myself and my spouse and we must contest bogus billing charges every single monthMy spouse is a disabled veteran who takes care of our bill, we were baited into rate we have yet to haveOur bill fluctuate each and every monthI call and stay on the phone atleast 5-hours trying to walk them through what we are promisedWe can not afford these rates they provide us, it has not been consistentI have complained and complained anbout being baited and switch and each person says it will get better

Their a bunch of crooksI terminated my contract early and I asked if there is an early termination fee and they said all I owed was last month's billThen I got hit with a $early termination fee in the mailSo I got charged for them to click one button on on their computerSomething most providers won't doI completely hate att for being such a bunch of crooks and I don't recommend it to anybody

Internet worked poorly for monthFinally had to replace router but still bad service so cancelledWant install charge refunded & ET fee removed
Signed up for home internet service and it was installed effective 7/5/Paid $installation feeService was very spotty and for the first month I had to frequently reboot, call technical support for guidanceService rarely worked for 1-days at a timeFinally had to replace router, which happened 8/5/Service was still bad after thatAlso, we needed remote access to our home office PC and the ATT router worked poorly in accomodating thatSo for all of those reasons had to cancel ATT serviceAn early termination fee was assessedI called several times to appeal that decision and also to request a refund of the $installation fee, but both requests were rejectedThe last call with ATT was on 10/3/The supervisor who I spoke with on 10/3/said my only option would be to sue ATTI responded that since I am an attorney

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for AT&T Uverse then canceled within the grace periodAT&T continued charging us for UverseAT&T sent a form and shipping information to return their equipment on 11/25/We have called more than times over the past months to resolve the issueAT&T has told us that they would send us a refund for the amount charged since Nov., but we have not seen a refundWe are tired of making calls, getting promises about refunds, and then nothing happening
Product_Or_Service: Uverse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 3/14/I had total left hip replacementI had ordered At&T to originally install service on 3/but
Changed the date to 3/cuz I was not sure I would be up and aboutDirect tv was the service that was in placeOn 3/direct tv cut internet service off only leaving tv serviceSo here I was without Internet and phone serviceI had not been doing well and was being monitored for blood clotsWithout service I had no outside contactOn 3/At&T installed service.I could not walk upstairs or anywhere but the one room to see how things workedI found out today the all the tv's in the other rooms need different remotesBeside that I lost all info on my phoneThey sent a tech out the next day only to tell me it was not at&ts problem but my phone serviceThey told me to use my old IP

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This summer I added a landline phone to my uverse account, AT&T send a email telling me I could add it for 10$ a monthThe representative said my bill would be a extra 10$ plus the tax which would be 130$I have never received a bill from them so I called to day and to my surprise they told me my bill was 260$ which was taken out of my account on December I feel violated because that's not what hey told me my bill would beWhen I talked to a representative they were rude and never tried to help me other than taking things off he billI feel like they lied about the service and should refund me yay moneyI'm dropping their service if they can't remove my issue
Product_Or_Service: Cable Tv, Internet landline phone
Account_Number: XXXXXXXXX

Horrible! I have made multiple appointments with them and they have never shown up or even called to tell me they could not make itI have had to miss classes and take off work for them not to show upDo NOT get ATT Uverse if you have another optionWorst customer service of all time

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Bait and Switch Complaint vs AT&T
On January 6th I called AT&T about reducing my bill for InternetThe bill had increased to $or thereabout and I wanted to get it reducedI first spoke with *** and I explained to him what I wanted and he then passed me on to a Loyalty Specialist by the name of ***I explained to *** again what I wanted and she then passed me on to a member of the retention team by the name of ***I was told by *** that not only could he lower my bill by $a month with the same internet speed but he would also get me a land line added to the bill for a total $a monthHe also stated that he would send me a $Visa card for my troublesI agreed to the price and asked when my phone would be on and he told me in business days, which would be January 10th

Elder abuseAtt constantly promises lower bills if you make changes, then charges me triple! I was promised that if I bundled it would be per month and my last bills have been over
Product_Or_Service: Direct tv, att wireless, internet
Account_Number: XXXXXXXXX

I originally signed up for At&t mobile service bundled with Direct TV and UVerse Wireless internet in January of for a two year contractI paid over $to initiate servicesMarch 24th of 2017, I put a request to move my services to my new address at *** ***My services were confirmed for the transfer and my dates were given for installation of my wifi and cableOn March 28th, a technician came out to install my UVerse Internet ServiceHe assured me that service was up and running and all I had to do was bring my router from my old home, plug it in and I would be all setSaturday, April 8th, I finally move into my new place and a technician came out to install Direct TVHe was unable to due to the fact that my dig spot was around a gas lineI was instructed to call Mrs.*** so they can come out and find a spot to digI did just thatThey came out on Tuesday April 11th to complete that taskOn April 8th, I brought my router from my old home