AT&T

On December 5, 2017, a day I shall rue forever, we signed a contract with AT&T for years of internet and Cable TV service The contract clearly states $30/mth for internet, $35/mth for TV, which in AT&T lingo means $44.57/mth for TV with taxes and fees I accept this additional charge but then they were off to the races with my autopay credit card! They charged me a $installation fee, clearly stated as free on the contract, double billed the $in March, and promptly began billing the internet at $60.00/mth So my monthly phone calls, with hour minimum wait times, began in January when money started flowing out of my credit in various, unexplained amounts to AT&T and DirectTV After months of assurances that they would fix this my June bill finally showed the correct monthly charges however, they failed to correct for any of the previous overcharges Fortunately, my credit card company was able to get them to reimburse the $fee and the $double charge which still left me with about $of overcharges...oops plus the $late fee for not paying their overcharges on time
Finally, last night, June 25th around pm, I spoke with a soulless drone named Rich (or Rick?) He explained they could not fix billing from December thru March because it was beyond their own statute of limitations (months)...kudos for making up your own rules which Rich proved to be a master at!! He then explained we were charged the $60.00/mth for internet (instead of $30) for the first few months because the services were not bundled When we pointed out the contract clearly shows the services bundled from inception he backpedaled smoothly and changed the rules again...now the $60.00/mth was because we mysteriously had faster (lol) internet service the first few months, not shown anywhere on the contract His help and understanding consisted of a monotone repetition of "the charges will be maintained"
This experience would make for a funny sitcom episode but provides only AT&T misery in real life

Sales Associate and Supervisor quoted a price that was false
On 3/29/2016, I contacted *** from AT&T at (XXX) XXX-XXXX and left her message to call me so I can place an orderShe called me on 3/30/and quoted me a price of $for basic UVerse and internet serviceI have spoken to *** a few times to get service but the prices were to highThis time she quoted me $for both internet and cable, waived the installation fee and activation feesShe also stated I was going to receive a $gift cardI asked her "so how much is needed now"? She said "nothing I just need to see what is the next available installation date"After I agreed, she scheduled my installation date for 4/04/Then she said she was going to put her manager on the line to confirm my orderMr*** *** got on the phone and went over my orderHe went over everything *** and I discussedI asked him how much will I be paying and he said "$plus taxes"I asked him will I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On July 10,our home uVerse service was upgraded from 18mb to 24mb service Subsequently, we have experienced service outages multiple (24-40)times per day Service requests have been made and technicians have been dispatched No progress has been made to correct the issue Multiple requests have been made for a field supervisor to speak with me and I have not received any communication With each dispatch of a technician, (approximately times) the requirement has been that an adult be present at the residence With the exception of one dispatch, the appointment time was never kept Each time, a delay, often for several hours and in one case for a day occurredThis has resulted in massive inconvenience and loss of incomeAlso during this time, our ability to contact emergency servic

Horrid customer service -- can't even reach a live customer service employee
Our non-profit has received multiple letters from ATT stating that our contract plan for two phone lines and U-Verse service will expire in October, and our bill will go up unless I callThe last time this happened, I lost countless hours just trying to get in touch with a live person and trying to get a clear picture of the final number of what we would pay - then they didn't bill at the rate promised, and I had to waste more of our organization's precious resources getting it straighten outI can't tell you how much I dread dealing with this company
***
Today (8/22/16), I sat down to start this processFirst, I called *** on one of the letters the company sentI remained on the line from 11:am to 12:am without speaking with a live human while the same obnoxious jingle played over and overI hung up and tried again and remained on hold from 12:to 12:I looked at the other letter

After transferring my service to new home, AT&T failed to install the service orderedUpon cancelling the service, a termination fee was charged
On 11/18/my service was supposed to be transferred from one residence to anotherThe day before the move AT&T cancelled the service early and then tried to restore serviceOn the day of the move, no service was installed and was told that a technician could not be dispatched until 12/1/Upon escalating, was told that a tech could come to install service within business daysOn the 3rd business day tech came to install, but could not get service workingClosed ticketHad to call back and request another technician, told it would be 3-days before technician showed updays later tech showed up and installed service HOWEVER it was not the service that I orderedEscalated again to AT&T letting them know that I did not get the service I orderedWas told that another tech would have to be dispatched to upgrade to the service I

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I received a letter dated March 29th, from ATT stating that my landline phone service had been temporarily suspended due to none payment of a $balanceI needed to make a payment by April 20thI went online and my account had a zero balance, since I'm on autopayI contacted customer service*** said the letter was sent in error and that my phone service had not been suspendedI called the my number and sure enough the phone was disconnectedI told *** and he told me to call a tech guyIt's free of course, other than me having to take off a day of work to wait for a tech person to fix a mess they createdI called the number and a minute wait turned into a minutes waitI've called times with the same non answerI'm paying for a service that I'm not getting

I have an $balance owing on a past AT&T bill that I haven't been able to pay yet and I told the company this and that I would contact them when I am able to make that payment Since then they have been harassing me by constantly calling my cell phone and my place of employment
Account_Number: ***

I ordered services with AT&T around September 21st, I called the *** number and talked to a agent and I ordered the bundle package that included cable tv, internet and phoneI received my cable service but I have still not received my internet or phone service and every time that I call I get the runaround I have already gotten a bill, but I am not using my phone or internet servicesI need my internet and phone to be installed asapThis is bad business on AT&T part because everytime I call one person say this and then another says that they dont even see me in the system
Product_Or_Service: AT&T

Issues with customer serviceHung up on times today, on hold for over 45min and spent a total of hours on the phone with this company
When Direct TV and ATT joined, no one ever asked me to combine my bills, as I had service with both prior to the mergeMy combined bill of course went to an outrageous $monthly which I am always late on, and have to pay an absurd restoral fee, again, that no one ever mentionedIt just shows up magically on the billSo I come to find out today that I can separate them but no matter who I tried to speak to today, they always had to "transfer me"I spent a total of hours and had to call in timesI was hung up on times and put on hold for over min totalI am appalledI decided to cancel because of this treatment, and after even being sent to a supervisor(who was a complete jerk), they decided to lie and say transferring to cancellation department wasn't working and that I would have to call backHow convenientNot to mention,

I *** *** made a payment with western union for to at&t landline.but when I call at&t they said they don't have the payment I called them on December the 4th and they said it will take until the 7th to find my payment but now they tell me they don't have it and western union said received on November the 30th at 12:the same day
Product_Or_Service: Western Union
Account_Number: XXXXXXXXX

You are in violation of U.S.C1693(f) and FDIC - Consumer Protection; TITLE VI - ELECTRONIC FUND TRANSFERS Error Resolution (e) Treble
I am requesting a transaction history in dispute for any returns, reversals, account not found, NSF's or any other banking/transaction codes that deny my consent to your company's access related to my paymentsAccording to the EFT Act, I require a certified, verified and complete transaction history by jurat affidavit under pains and penalty of perjuryI have been instructed by my bank - if the funds are not applied to the account and the transaction history is not provided as required - to open a case with the IRS Criminal Investigation Department, the US Treasury and the Secret Service for investigation of suspicious activity and to locate the whereabouts of my fundsYou are in violation of U.S.C1693(f) and FDIC - Consumer Protection; TITLE VI - ELECTRONIC FUND TRANSFERS Error Resolution (e) Treble Damages will apply

Purchased an + phone at what was advertized as an A T and T store Only to find out it was Slayton wireless, an authorized dealer The logo was A T and T, no mention of Slayton wireless until I received the invoiceI consider this a bait and switchTell it like it is A T and T and not mislead the consumer!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled my AT&T Uverse account and returned all of my equipment to them Little did I know that AT&T put me on a contract without my knowledge They milked a $overage down to nothing I have contacted three (3) different authorized AT&T reps who indicated that my problem would be corrected and the next bill I would received would show a balance Today I received a bill for over $
I can't depend on anything from AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Att claims that I am a loyal customer but the treat I received in the last four months is not my idea of being treat fairMy *** escalated to dollars so I called to get the *** lowered to a affordable amountI'm a senior on a fixed monthly budget and can not afford a hundred dollar increasedThey promised me two credits but I only received one of the creditsI made payment arrangements due to the spike in my billsSo for the last two months they have disconnected my services, which they went back on their promise to their so called loyal customerI paid on January X XXXX and the rep was suppose to call back in five days to give me the final credit of dollars and set up a new payment arrangement but never keep his word to the loyal customerOn January XX XXXX my service was in

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for ATT&T internet and TV service on Aug 10, I was told that the total cost of installation would be $I then received a bill for $When I called to pay the bill over the phone, I was told that there was a credit and that no payment was dueMy second bill arrived and it was for $This charge included $for installation costs that I was told I would not have to payAfter spending quite a bit of time on the phone with representatives, it was clear that I was going to have to pay the $for the installationI agreed to pay that even though I didn't think I should have to
My next bill arrived and had a late fee on it - when I tried to pay and was told that I had a credit and that no payment was dueThat bill also contained a charge for $for premium c

I have a recording of a rep promising a rate and was not honoredRep#***
Recorded customer rep promising to keep my rates the same That was not honored Called multiple times I was told on separate occasions that someone would call me back No one ever called back AT&T did not hold up the deal promised to me My bill ended up being $more per month

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called today at 4:pm CST about moving my servicesThe rep asked to 'check my information? to which I stated I did not authorize a credit inquiryPlease reference the call recording if neededThe rep assured me he would be checking data that ATT possesses and explicitly stated he would not be checking my creditAfter the phone call, I get an email stating I have a credit inquiry from ATTAgain, I explicitly said no to a credit inquiry

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This company and all of it employees lie to customers Mislead customer Over charge customersI have requested a manager to call me several times.no one has calledI have had a supervisor threaten to hang up in my faceThis company has the worse customer service ever

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When AT&T was unable to install Directv in my home, they agreed to give me a promotion on an internet/ phone/ UVerse package for $a month The next day I received an e-mail indicating that my monthly bill would be $a month I called back immediately to say that this was not the price I had agreed to, and I wanted either the $price I had been promised, or wanted the service disconnected I was promised that I would receive the $ When I did not receive a confirmation e-mail after this second call, I called back again, daily, for several days, and was repeatedly promised that they would only charge what I had been promised Eventually, on Tuesday, Nov15, a supervisor told me that they would not give me the rate I had been promised, and that, if I had the service disc

Sales solicited package discounts and account credits if I switched to Direct TV., ATT never combined bills or applied credits, then
My cell phone number was ported to AT&T in error in May2016I spent days and hours on the phone with TT&T begging and praying for resolutionATT had only one goal to sell me Direct TV to add to my bundled package with Interenet and home phone for only per monthI agreed contingent on them fixing my phone firstTech came to install Uverse TV and left without completing itI spent the entire next day on the phone with Directtv fixing the set upA Direct TV tech had to come again the next week to replace the bad equipment installed the 1st timeatt took days to discover and*** the issue that disconnected my cell phone with Tmobile calling it a system clicheJuly , 2016, I spoke with *** in customer retention who assured me I would receive the credit promised for problems caused by ATT, plus she promised my TV would be co