AT&T

Company continued to bill after cancelling internet and cable service and calling multiple times to correct Money still owed to consumer
Called to cancel internet and cable service in early May as we were moving and did not need the service Since we were PCS there was no cancellation fee We were still charged for months of service through autopay after cancelling- despite multiple phone calls to correct and get refunded We cancelled autopay and then continued to receive bills in the mail Again multiple phone calls to correct We were told the money owed to us would be mailed as a refund check- instead we got a late notice/turn you over to collection agency letter at our new address Again called and was told on the phone everything was zeroed out and the refund would come in the mail (phone call Sep) Instead we got another bill this month with the balance not at and no refund I called OCT and got the balance to but still no refund in sight They are

I have had AT&T U-verse service for several years now I have contemplated submitting a review of the general low quality of service for one reason or another several times This latest debacle is just the last straw My problems started almost immediately with poor picture quality and often no service I am on my 4th receiver/DVR It actually be the 5th but it has happened so often the details are merging BTW: keep in mind that when they replace a receiver/DVR you lose all recorded shows
Ok, I am rambling a bit here Over time things have improved to where now we get momentary drops in the internet service and blank screens with sound about a few times in an hour All in all that has to be considered an improvement
I got really sick of paying $a month for TV and internet (I did have most of the premium channels except for Epix) so I reduced my plan from Uto U Looking at the published channel line up I was happy with the package offerings Lo and behold when the new plan activated I don't have any of the HD channels despite them being clearly indicated as part of the Uplan on the channel line up So I log in to my account and chat with a service rep He tells me that there is an additional $a month for the HD channels Not according to your published line up Then it turns out he couldn't help me because it is after business hours and they people he would forward that issue to are not available Now.....keep in mind that if I had decided to reinstate my old plan or any plan that is an upgrade from Uhe could have taken care of that most quickly with any muss or fuss
This business model is busted and it's about time people start seeing it for what it truly is
I think the saddest thing is that research reveals similar issues with available cable providers so I am not sure there is any company out there that can operate with integrity and quality service

I'm sorry I ever signed up for internetI had to agree to a one year contract, to get a lower priceI was never told I had pay a month in advance, even though I had been with them for years, and never missed a payment
I paid for install and internet, for service Nov10-DecI received an email, not even a paper bill, saying owed money by DecI spent minutes on the phone with customer service and billing
Basically, they charge a month in advance, before serviceI've never heard of that before! My credit is good, and all my other utilities, send me a bill (paper or email) at the the time the service was instated, saying what I owe
I may break the contract because I'm so irritatedThey want me to pay about $in days for basic internet
And I don't understand why the Revdex.com is giving them an A+ when out reviews gave them a negative rating!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Oct 2016, I upgraded my old Internet service to Uverse with AT&T.Iwas told when I initially upgraded my services in Oct that my old acct was cancelled & any fees were prorated to my new bill.I discovered the old acct was not cancelled & late fees were added on that bill.I called & told them what happened,therefore,I should not have any fees.The agent assured me that they cancelled the old acct.I continuously received several bills from the old acct with more late fees attached to it saying it was covering me for Oct and Nov & it went from $to $160.40.I continued to call for several months & was assured every time that it was cancelled which wasn't true.I then received a letter from collections stating it has been reported & if I don't pay it will impact my credit.I called AT&T again &

When my husband and I recently moved into a new house, we decided to bring our AT&T internet service with usUpon moving into the house, he called and set up installment of Directv and AT&T internetOriginally, we were told that the service was NOT available in our area, but that they were installing it as we were just moving into the area, and that our service would be available in a few daysHe was in touch with the technician for about days until our service was up and runningWe had an excellent connection to the internet for about weeks after that, but suddenly, without warning, our service cut off about two weeks agoHe called, I called, and we were sent in circles with the customer service and repair representatives at AT&TAt the same time, our most recent bill did NOT have internet service on it and our Directv bill was almost DOUBLE the agreed upon amountAdditionally, there was an "alert" message that said something like "your service was cancelled as you requeste

Cut electrical line and had the audacity to tell me to fix it!
My telephone service went out and they came to restore service and in doing so cut the underground electricity to my garage behind my house They told me to get it fixed and they offered $to do it I am appalled at the audacity of them to damage my line and then tell me to get it fixed They damaged it and they should fix it

I am an Army Service member deployed to Kuwait since DEC
In February 2018, I requested a suspension of my wireless number (I am using a Kuwait number while deployed)I need WIFI for my home in GA to connect to my security systemI've been charged for Wireless since my deploymentJune was the first request from ATT to provide a copy of my ordersIn June, I also received a bill from Direct TV (the suspension was lifted after months even though I said I did not want the service until well after OCT)I've been passed back and forth to from several departments since starting this process with no one owing this issue through to resolutionI've waited on the phone an average time of minutes with the longest call on AUG 2018, over an hour and a halfThe process has been extremely painfulMy bill is over $I should only be paying $per month for WIFI
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been an AT&T customer for over yrsI have phone, internet and TV services bundled into billSeveral months ago an AT&T rep came to my home and stated that Uverse TV services were becoming obsolete and I needed to convert to Direct TV as they were now a part of AT&TMy monthly bill is now bundled with Direct TV includedI called to schedule a move of my services to my new residenceI was informed that I am not only being charged a $service fee to move my AT&T internet service, I am also being charged a substantial service fee to move the Direct TV because I am a "new customer"How am I a new customer and subject to additional charges when I have been with AT&T for many yearsI attempted to contact customer services and was transferred multiple times between the AT&T depta

AT&T business fiber service has been intermittent for weeks because AT&T is waiting on a part
My AT&T business fiber service intermittently available for weeksI put in a ticket when the issue started and was told it was my firewall and not the At&t equipmentI had to connect a computer directly to the At&T device to prove it was a service issue, after I had proven it was an At&t issue a tech was sent outI showed him the issue and he told me we needed a part to fix the issueHe told me he would get the part sent over night and he would let me know when the part came inThat was weeks age and I am still running on my slow backup internetThis is impacting the 90+ local and remote usersThe part that At&t has has me waiting for weeks is a TP link mc220l that I could get from CDW or Amazon for $I could get it over night from CDW for less than $I ask At&T if I can just order the part to get my service working and I was told it has to come from At&t
Ticket Numb

Very unhappy with customer service department, After numerous hours on the phone I was unable to get to a person that was able to help get my issues resolvedWe have multiple accounts with this company and the agent told me it was my responsibility to get the issue resolved and wanted to transfer me back to the same department that transferred me to her to begin withI will be looking for other options for cell, internet, business and personal communication

Charged an early termination fee on DIRECT TV serviceThis is a fold complaint
I had DIRECT TV and UVERSE Internet and phone at***It was hooked up on 9/27/Account #***The group I went through to have it hooked up was Frontier CommunicationsAt the time of order I was given days to cancel any service without being charged an early termination feeI ended up being forced to move on 10/20/I called to have all services except my DIRECT TV account *** switched to *** due to landlord not allowing satellite at the address on 10/The gentleman I spoke with on the phone said the ETF would be waived but they'd have to send someone out to verify I'm not allowed to have satelliteThey never did and are trying to charge $in ETFThis breaks there day rule and also the waiver

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XAccount: XXX-XXX-XXXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AugSeptOctof AT&T was not able to provide service to our areaOur phone bill is paid through AutopayThey kept giving dates when they "hoped" service would be restored, but finally the county told them they could not put an access line thereI have been told on numerous occasions my credit card would be refundedWhen it wasn't, after I can't even remember, five months maybe, I was told I would receive a checkAlways a different person, always transferred to a different departmentAnd surprise! No CheckNow, there isn't even an account! ReallyWe've been an AT&T customer for yearsWe didn't leave themThey left us! That was the home landline number
In November I called to cancel that line completelyThey see my husband is a Disabled VetWould I like to transfer ou

BAIT AND SWITCH TACTIC AND VERY POOR RESPONSE TO MY ISSUES AND CONCERNS
I WAS SOLICITED BY ATT/UVERSE TO BUNDLE MY SERVICE AS A 10+YEAR CUSTOMERI HAD MY LANDLINE AND INTERNET THROUGH AA&T BUT MY T.VPROVIDER WAS DIRECTV I HAD SEPERATE BILLSON/ABOUT 11/THE SALES ASSOCIATE INDICATED THAT BASED ON MY PRESENT PACKAGE MY TOTAL BILL WOULD BE 'REDUCED' IF I BUNDLED TO ATT/UVERSE I WAS PROMISED A $GIFT CARD ALSO ONCE I GOT MY FIRST BILL IT WWAS $and my prior average bill was $and DIRECTV WAS $MY LAST DIRECTV BILL WAS PAID IN NOV SEPERATELYSO I WAS CONFUSED ABOUT THE EXTREME FIRST BILL I CALLED ATT/UVERSE AND THE MADE SOME ADJUSTMENTS 12/8/AND SAID I WOULD RECEIVE THE BUNDLE DISCOUNTS AND AND AN ADDITIONAL $GIFT CARD FOR THE ERRORS AND INCONVIENCE (GIFT CARD TOTAL NOW $300) I DID GET THE INITIAL GIFT CARD OF $BUT NEVER GOT THE SECOND I CALLED REWARDS ON 1/25/TO CONFIRM AND THEY SAID NO RECORD BUT TO CALL BILLING I CALLED BILLING AFTER (

AT&T with DirectTV provided a promotional offer for 2yr if the customer would combine phone, internet and TV service customer charge would be
June 2016, I agreed to bundle and move my Dish service to Direct to get the promotional offer of for all services I have not paid the amount I was told since the I accepted the contractual agreementFirst, I was told the bill did not get bundle correctly, then I was told the amounts did not get adjusted correctly and I am still being billed $ This action is a breach of agreement, advertising, consumer fraud and failure to train/supervise/train employeesI am again attempting to get the price I was promised for the services If this final attempt does not produce the expected results, I will surrender all equipment and will not pay for any further services beyond this date 10/19/

We signed up with Att and Direct TV in October of For two years our monthly bill was suppose to be roughfly $including taxes Each month when we received our bill, the amount was never the same, or what it was suppose to be The bill came in from $to every imaginable amount, up to $ Each month I had to call to get the bill straightened out I had to spend two and three hours each time, being switched from one person to anotherI put up with this from October until June I told them during this time if I had to continue to do this, I was going to cancel my subscription and find another serverThe matter continued as usual, and in July I cancelled my subscription and went to Charter They continued to send me a monthly bill plus they wanted $for terminating my contract Once again, I had to call them I told them I got a monthly bill and reminded them I cancelled my subscription and I didn't feel like I should have to pay the termination fee b

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have an issue with AT&T internet, specifically with emailPop up messages occur telling me I have to enter a user name and passwordI received these messages almost daily, sometimes several times in one dayUntil I close the error message, my email is locked up - can't send or receiveI was told others, including an AT&T employee, were having the same problemI asked to be put on a different server, but was told they could not do that
I filed a similar complaint in 2014, after fighting this issue for over years.I spoke to an AT&T rep on a regular basis until Aug 28, Even though they admitted there was a problem, the problem was with Yahoo, who provides the server for emailI was constantly being told that Yahoo is working on it.On Aug 28, 2015, I received an email stating that t

Company activated landline and took cell phone number which we did not want taken Ive tried to resolve this times with no satisfaction
I have called times and spent over hours on the phone being passed from person to person trying to get this problem resolved I was told twice the problem was fixed only to find out the problem was not fixed, and now is worse than beforeThe customer service is terrible being passed on from person to person times spending hours on hold and never resolved

I've tried AT&T Internet twice now, and both times the speed of the internet I was getting was misrepresented by the salesman First time was when I moved into my Condo years ago, I was setting up utilities and automatically got transferred to AT&T when I said I wanted to set up internet I figured I'd see what they had to say since I'd planned on keeping my cable internet The gentleman on the phone said that AT&T had Fiber Optic internet lines layed in my community, and enhanced speeds were available He quoted 18MBps download, yes MegaBytes, not MegabitsI even asked to double check, is that big "B" as in Bytes? The gentleman answered yes, MegaBytes, and he had it himself, and he could do anything with his internet speedsfast forward to installation, and the tech says it's Fiber to the node, then regular phone lines into the houseI'm A+ and Net+ certified, so as soon as he said phone lines I knew there was no way it could be MB The install confirmed my suspicions with a quick speedtest 18Mbps down, 1.5Mbps up That's AT&T Fiber three years ago
Fast forward again to Dec 2017, an AT&T salesman shows up at my front door, saying that AT&T was now hooking up direct Fiber lines to your house, and I could get 100Mbps down and upI get down with my current service, but only up I do video editing at home, and upload quite a bit, so getting times my current upload with the prospect of within a year (according to the salesman) gigabit internetwas too much to pass up
Fast forward again to install, and the tech again goesIt's fiber to the node, copper to the house *FACEPALM* He hooks it up, and my speedtests showed 20Mbps upload, and I never saw 100Mbps down It varied between and the highest I recorded was 80Mbps download
times AT&T has misrepresented their product to me, and stuck me with an install for a service I barely used This last one they charged me $for install and $for a month of service when it was hooked up for less than a week It's criminal I even tried to call their customer service and talk to them to see if we could work it out, and just got transferred between departments for minutes before I finally ended up with a lady that could barely speak English (nothing against her, but she was very difficult to understand over the phone) and she had trouble understanding what I was trying to complain aboutI tried, then she kept asking me a question and I couldn't understand and she disconnected
I don't care if AT&T knocked on my door and offered me the best internet on the planetI will never buy, support, or use their products knowingly ever again

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a defective gateway, I have sent it back weeks ago I contacted them on chat since they were closed and they said it was received on 07/30/ I contacted them again on 07/31/and now they are saying it was not received and want me to pay for a gateway that was broken and that I do not have They keep telling my services *** not be restored until then
Product_Or_Service: gateway

Service Type: Residential ServiceAccount: XXX-XXX-XXXX-XXXAccount: XXX-XXX-XXXX-XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the course of the past several months we are continuously being overcharged for our internet bill Each month I spend hours on the internet talking to reps and having the bill adjust with the promise that this will never happen again Every month the bill increases with the same situation
PLEASE can you step in