AT&T

After numerous phone calls.They have yet to correct a billing errorI keep getting lied told it will be fixed in weeks.Its been over a month
I am being charged for some equipment the ATT technician took on I have called numerous times and have been told it cant be fixed until my next bill is generated, I was told in to weeks twice and then I was told when billing cycle endsMy billing cycle has ended and I am still being charged dollars that I do not oweI'm sick of calling these people who one are not in this country and cant help me no more than the script they have been given to readI'm sick of every time I call I'm being told a different lie as to why It hasn't come off yetThis last time I was promised it would be fixed in hours and well its still thereI was even told to just pay it all and when they DECIDE to credit it back, I'll have a credit on my account!!! Wait!! What?? I even asked what was the amount I owe without the bogus equipme

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT representative stated that ATT fiber/internet service would be a lifetime service cost of $50.00/month and $discount on my brother's Direct TV
When I received the bill from AT&T, it was a combine bill of internet service $and my brothers's Direct TV account of $which now stated that ATT only provide discount as only bundle service and no lifetime cost
This looks like a bait and switch to me
Product_Or_Service: Internet Fiber service
Account_Number: XXXXXXXXX

Complaint filed on behave of *** *** *** *** # XXX-XXX-XXXX XXXOur contract with ATT was expiring on 1/12/We have been loyal customers for 5+ yrsbut we would not have renewed with them (had many issues in the past) except for the fact that our credit card machine requires a land lineWe will be replacing that machine next year and then we can get VOIP and sign up with any other company except ATT Spoke with *** on 12/28/and she offered us an ALL for Less promotion claiming we would be saving about $We were paying $so new bill would run around $I repeated several times that we wanted exactly the same services we had and she assured me we wouldAsked for an email confirming the new contract and she said they don't do thatOn 1/received a bill and it was for $180, $more than our past bills and $more than what they promisedI was aware that it would be a prorated bill but did not think it would be for that much moneyThere needs to

ATATT has continually overcharged me for the past three months more than $each month which was unjust each time and reversed but cause me to not b
AT&T continually over charges me every monthThey know that the charges are not legitimate so they end up reversing them but charge me again the months for the same singIt is made it so I cannot pay my rent and has affected my living situationI have called them and spent several hours on the phone each month and they promised me that they will reverse the charges and it won't happen again but they usually do not reverse the charges until it has already been taken out of my account which has led me to not be able to pay my rent which is completely unfair since the charges were unjust from the beginningI find this to be completely illegal that they can over charge you month after month and make you spend hours on the phone with themI have been hung up on several times and they will tell me that they will call me back or send me a

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was granted a price of for my Internet
They raised my bill with outwarning
I have cancer and the service has been unacceptable on many occasions
I was promised that rate
They took it away, with no notification
They are increasing it over percent from to
Also my phone bill is for calls
I tried to talk to the north help
*** would not give me her number
*** XXXXXX
*** ***
*** ***
I have been with this company since that is years, so when they say they will keep me on this deal, I expect honesty
I judge a company by the following
R respect
I intergrity
S stewardship
E excellence
AT&T is lacking in all these areas I hope the Revdex.com can help me

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On May 24, there was an interruption in our DSL service provided by *** DSL internet When we called, we were informed there was an outage and it should be fixed in the next hours After the hours had passed, the service still did not work, so we called back and was informed there would be an outage for another hours
Each time we speak with a representative, they are unable to provide us with any information and let us know the outage has been pushed back
This has been going on for over weeks Each time we get an update after the allotted time has passed, it is always for either 24, 48, or hours for the problem to be resolved and when the time passes, it keeps getting pushed back another 24, 48, or hours
We have been informed times that AT&T would call us f

Cannot get service about having switched from *** to *** and getting my bill to reflect the change in costthey want me to pay for both over $for service I am not getting and then will credit me in about six weeksNo one (half are not in the US and can't do anything but read a script) will put in writing that this will actually happenAnd now after an hour on the phone they disconnected me from a manager who might have been able to do something

I have had horrible TV and internet service for the past year, every time I called they would come out to my house and make a few minor changes but still, I am stuck with the same horrible serviceI called recently and spoke to a customer service rep regarding my UVERSE issue I continually have with the service cutting out and all they could do is advise me to SPEND MORE MONEY to correct the issue that I have with their horrible serviceCAN YOU BELIEVE THAT'?
Account_Number: ***

Wireless and TV were bundledWireless through AT&T - TV and internet through Direct TVWas charged for HBO by mistake for monthsI have called to get this resolved and have been promised a manager would call me back twiceNo one has ever called meI was told my problem as been escalated numerous times but still no resolutionI am due a refund and would like my money backOriginally I canceled HBO, November The service was removed from my account and then added back on in without my consentI noticed the discrepancy in May and contacted AT&T immediatelyI was told I would receive a credit by check sent to me for approximately $I have not received thisEach time I call I am either re-directed, disconnected or told that a manager will review this and return my call
Account_Number: XXX-XXX-XXXX

I decided to give uverse tv a try when I found out it was accepted in my areaThis was the biggest mistake I have ever made The service continued to go out constantly, they sent or more techs to my house to assist with the problem, however it never remained permanent and continued to experience issuesI have canceled their service, however had to fight with customer service who was very rude and one actually laughed and hung up the phone after I explained what was occuringI had spoken with over reps who continued to throw the buck on different departments, no notes were taken even though they stated they would do so, so I had to continue explaining myself and why I was calling to each repI was finally able to cancel my service after arguing with them to waive the early cancelation feeThis is the worst unorganized company I have ever had the displeasure of dealing with and would advise others to do their research to see if others have this service in the area because they will give you the service knowing it will not last in your area

Billl higher then it should be
My DirecTV bill and AT&T phone and Internet bill is much higher than what I was quoted I was told that my bill should be $of the bundle for the next two years then I received a bill for $I called them and then I got another bill for and some dollars i'm not understanding why my bill would be that high

An ATT customers uses our email address *** We know his first name = *** and the last of his *** ATT is not fixing this
An ATT customers uses our email address *** in his online accountWe know his first name = *** and the last of his account# = *** ATT is not fixing this besides the fact that we informed them now on occasionsOn 3/10/2018, 3/24/and 4/4/we called AT&T to inform them about the issue and during all these contacts they promised to resolve this problem bad have failed to do so

I WAS TOLD A PRICE OF MY FINAL BILL AND IT IS NOT BEING HONORED.I HAVE A COPY OF THE CONVERSATION & ALL THEY ARE DOING IS APOLOGIZING.HONOR THE PRICE!
I HAVE BEEN CONTACTING ATT EVERY MONTH BECAUSE MY BILL IS NEVER RIGHTEVERY TIME I TALK TO SOMEONE THEY SAY I WAS GIVEN THE WRONG INFORMATION AND WILL NOT HONOR WHAT I WAS TOLD PREVIOUSLYON AUGUST 21, AT 4:33PM I WAS TOLD MY BILL WOULD BE $WITH EVERYTHING BY SAM BI AM BEING TOLD THAT WAS THE WRONG INFORMATION AND MY BILL WILL NOT BE THAT PRICEI CAN GET A TIME CREDIT OF $10.I HAVE BEEN GETTING CREDITS FOR ALMOST A YEAR AND THEY ARE NEVER CORRECT.MY BILL LAST MONTH WAS $WITH A $CREDIT WHICH IS INCORRECTMY BILL SHOULD HAVE BEEN $MINUS $VANCE B WILL NOT HONOR THE PRICE I WAS GIVENHE KEEPS SAYING IT WAS THEIR MISTAKE THAT I WAS TOLD THE WRONG INFORMATIONI'M CONSTANTLY BEING TOLD SOMETHING DIFFERENTI WANT THE PRICE I WAS TOLD TO BE HONORED! I AM SICK OF BEING TOLD SOMETHING DIFFERENT EVERY TIM

I am being billed for an internet connection, which was NEVER doneFor over 1/years I have been disputing a bill from AT&T for an internet connection which was not doneI did request internet from said company but no one ever showed up to installApparently, the assigned tech put in paperwork work as though the work was completed, but it was notI have called customer service numerous times, sent letters to the same affect, yet nothing has been resolvedThe debit has been forwarded to a collection agency of which I also forwarded a letter disputing the validity and all I received in response is a billThis fabricated debt is severely impacting my creditHow can an American multinational telecommunications conglomerate be permitted to conduct business in this manner
Product_Or_Service: None
Order_Number: N/A
Account_Number: N/A

Thank you for hearing my grievance.I have been a long time customer at AT&T and subscribed for at least years- most of those good years without incident Two years ago, my husband had his first stroke followed by a second strokeWe reevaluated our need for TVs since he could not move around and ultimately was moved to a home (see account #XXXXXXXX where AT&T reviewed the early cancellation fee of $and found it was eligible to be reversed and credited the account, June 28, 2017)Even before that time, we attempted to lower our bill because we had fewer childrenOn October 18, 2016, I spoke to *** *** in your Misssouri, after much deliberation, suggestions, and compromise, because my husband could not use the remotes, we decided on a package of $(before tax) because she could not be exact on the amount because of taxesThe balance came to be ~$each month for the calendar, ending in November I then spoke to ***'s supervisor, ***, and th

Contacted *** about charging me for internet that was cancelled on 11/28/ When I got my *** they were still charging me for internet service that I do not have I called again on 01/04/and cancelled againMy confirmation # is YXXXXXXXXXNow they are calling everyday for payment and it has gotten annoying
Product_Or_Service: Internet

Att did not keep promise of payment arrangement that was made thru their customer service chat They gave me the run around until
ON MAY 17th I made a payment on my account thru the customer service chat for $ At the same time I made a payment arrangement for the remaining balance to be paid on June 17th I always make payment arrangements and my service is never disconnnected Nonetheless, it was disconnected a few days ago and I called att to find out what happened and they said it was a mistake and they restored service A few days later my service was disconnected again When I called this time they said that they can see the promised arrangement and to call collections in the morning because they were there only ones that could restore the service and that it should not be a problem When I called collections they demanded payment to restore the service and said they have no evidence of an arrangement This was the first time I made an arrangement thru chat, I usua

A few months ago I called to combine my tv and internet servicesThe csr offered a promo which would decrease our bill from the Choice package to Uverse, giving us also more channelsWithin the week we realized that we were getting less channels so I increased our package to the UWe were never told that we were still in a contract, nor that I would get an early termination fee, which we were billed forThen a guy came to our door offering us a new service in our area and again would not be billed any installation charges (which we were charged for), for tv, internet and to add vivintWe were told that we would get a gift card, we could get our old Choice tv package back, upgrade our internet to the speed, and vivint home services for about a month, vivint being billed separatelyWe were advised that we would have a few extra fees for adding on google home and thermostatHowever, we are being billed for vivint separately, almost $a month and our tv and internet (ba

Absolutely disgusted with this service, it has taken service appointments and I still do not have InternetI am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!

AT&T has very poor customer service Their prices are very high I can't believe that AT&T, the giant, doesn't have adequate customer service I would not recommend this provider to anyone They're quick to collect money and slow doesn't describe their customer service