AT&T

We called AT&T to inquire about getting home service for my elderly parents but decided not to use AT&T service A month later my parents received a bill (service was never used and since we didn't ask them to set service up didn't know they had until we received the bill) We called them and informed them of the situation to which they said whomever we had spoken with had set up the service We told them we had never agreed but we're just calling to inquire and that they should go back to their recorded messages to find out what's going on They then told us that they would take care of situation Forward a year my husband and I apply for Direct TV and they inform us the bill is still there We again explain situation and they again assure us it will be taken care of We get Direct tv and now once again get a bill from a collection agency for the unauthorized service they illegally set us up for!

AT&T wrongly charged me a "restoral" fee after disconnecting my Internet service AFTER I had paid my bill
I paid my February payment for AT&T's horrible, awful and pathetic DSL service on their websiteFor whatever reason, there is always a few days from the time the payment is made on their site to the time it actually posts to the account
In the interim between the time I made my payment and the time it posted on AT&T's archaic website, AT&T disconnected my service for "non-payment."
I called in and discussed the problem with an agentI gave the agent my payment confirmation numberThey agreed my service shouldn't have been interruptedThey offered to take payment over the phone, which they said would post immediately, and cancel the previous payment I made onlineI agreedI was assured by this agent that he would note the account and I wouldn't be charged any type of restoral fees for this problem since it wasn't my fault
Being that AT&T is one of the most incom

I called in on Thursday, August 02, to report an ongoing internet problem in our areaSince April, we go daily with little or no connection(This affects my land line as well) the representative did the necessary checks and determined a technician was needed to further investigate and correct the problemShe scheduled a technician to arrive at my home on Monday, August 06, between the hours of 8am-8pmShe advised me that the technician and ATT would contact me during the day for updates on his arrival as neededOn Monday, at approximately 1:33pm, I began contacting ATT for information on a more accurate arrival timeI have been hung up on, left on hold for over minutes twiceThe CSR refuse to put me through to a Supervisor and refuse to put me through to someone who can help me with the information issueAt this writing it is 2:41pm and I am still on hold in dead silence

Service Type: Residential ServiceAccount: ***Account: ***Reached: ***2Ext: Day Phone: Impacted Phone: ***Accept Agreement : 0Existing customer being charged a new service fee

I have been a longtime AT&T customer - they have literally always been our service provider going back to the late 90's This fall I was looking to upgrade phones for myself and my teenagers, and considering changing providers in order to get iPhones at a reasonable cost I reached out to AT&T for one last opportunity to keep my business After some really uninteresting offers, they eventually put together a package that was strong enough to keep my business HOWEVER, getting them to follow through with their promises has been a complete nightmare I have placed at least calls to retention/customer loyalty, and spent well over hours on the phone While the individual representatives have been pleasant, there were long pauses and problems with having to have their computers "refresh", which frankly I believe were strategies designed to have me give up In the end, they never honored all of the things they said they would do to retain my business And the bills for the last few months have been incorrect, requiring MORE calls to get them sorted out I still have no faith that I will have a correct bill moving forward, and now I am locked in for another two years Of course I plan to get out as soon as I can possibly do so AT&T's handling of this situation is unacceptable, and I believe, disingenuous as they have tried to keep me on the phone until I would give up, moving from different departments and levels of authority I would file a complaint with Revdex.com, but I don't know what further resolution I can hope for, and I am completely exhausted by all that I have had to do so far I have stayed with AT& T for so long because I had never had any problems Now I see I was just lucky because I never had to ask for anything before

AT&T continues to bill erroneously, and every month I have to call an spend nearly an hour with a new rep to get the billing correctedI am assured each time that the issue is resolved only to have the issue reoccur the following month.When they claim they have fixed the issue, I am still required to pay the full amount (including their error) until it processes in 2-billing cyclesIf I don't, and just pay what I actually owe, they slam us with a $late fee.This is defrauding the consumer and holding on to their moneyThe errors are being committed by AT&T and we should not have to pay the price, literally, plus waste our time each month trying to rectify THEIR mistakes
Product_Or_Service: long distance
Account_Number:***

What a dirty little companyI'm trying to serve them with a summons to court and they just keep returning my certified mailThey agreed to a modification of my two ear agreement, but now refuse to honor the deal we both agreed toAccording to the Revdex.com they have positive reviews and negative reviews, but they still maintain an A+ by the Revdex.com....? How is that possible?

I was promise 50% off services on the bill and it wasn't given
Product_Or_Service: Apple /IPhone XS mac/At&t unlimited & mire
Account_Number: XXX-XXX-XXXX

I was told and I have chat history on email about my At&T phone bill for me and my wife family plan to be as below
Three first billing cycles would be for $+ taxes, and then after months your monthly bill will be for $+ taxes
It includes 10GB data , phone installation, and insurance
When I got the bill, it was I called at&t , chat different people and still could not resolve their mistakeI spend more than hrsI was T-mobile customer and I moved to at&t thinking they are better and cheaperTheir service is bad as wellPlus, outrageous bill
I am not going to pay more than I owe and I am planning to cancel and switch back to T-mobile

They refuse to credit restoral charge that the answering service message states if balance paid on same day will not be charged
The company is charging for something they are telling customers they wont if payment is made on the same day
I just got off with the customer service at ***I tried to explain to the first person I spoke to what the answering recording says and why I shouldn't have to pay for the second restoral charge because for both times I called in as soon as the service was turned offThe answering recording stated that if payment is received today a restoral charge will not be addedThe first charge I didn't know until I called in after the service was turned off the second timeThis was on the same day less than an hour both timesThe representative today refused to listen to me and said that the charge wouldn't be removedI asked to speak to her supervisor and she was even worseIt seems there's a huge lack of training or accountability for their

They are horribleU-verse is slow and spotty sitting ft directly in front of the routerThey would not let my father out of a contract without charging him exorbitant amounts of money after paying for TV and Internet for years They sent him a letter stating he could return the hardware to any AT&T retail store, which was completely false, we only found out after driving all over town when the first AT&T store told us we had to take it to the second store on the other side of town Then some snide guy in the second store, told us in snotty tone "We are not equipped to handle THAT sort of thing here...." as if we were cluttering up his fancy store So, it's now past the deadline, which they changed on us We were told on the phone we had days from April 15th, to turn in the hardware without financial penalty, then Friday, April 27th, 2018, we get something in the mail saying it had to be turned in no later than the 1st of May, as we were ready to walk out the door for a weekend tripGot home late Sunday, and Monday was an immediate family member's birthday, so we could not deal with it thenNow, here it is Tuesday the 1st of May, and we got bad info from AT&T, TWICE, and I am sure it's no accident that we were ill-advised and will now have to pay them even more They are horrible, and I hope the FCC blocks their merger with Time Warner, no company with such horrible service should have that much power or share of the market

eceived a Galaxy Jrefurbished phone that never worked properly
We switched to AT&T mobile services July of Upon receiving our devices, the refurbished Galaxy Jkept freezing and lagging and many apps would crashAfter a few months this got worse and we called AT&T and was told they would replace the Galaxy Jwith a Galaxy Sat no chargeWe returned the Jand a few months later, we received the Jback stating it had evidence of water damage and we would need to pay $for the phoneWe did not get the phone wet and no water damage ever occurred from usI called AT&T when this charge showed up on our bill in Feb After reviewing my complaint and the fact that we never got the phone wet, the AT&T customer service representative said they would credit my account $for the phone (case #CMXXXXXXXX XXXXXXXXX) and that my balance due after the credit was $I recently received my March bill and the charge of $is still showing on my accountI contacted AT&T again and was told they would not honor the credit and that I would need to pay the $for the faulty refurbished phone they sent meAs we did not get the phone wet and it never worked well from day one, I suspect the "refurbished" phone was not in fact refurbished and was sent out faulty

When we cancelled our AT&T cable we were never told when and how to turn in our equipmentWe later received a bill for $for not turning in the equipmentAt that time I called AT&T and they told me I had to mail it in and they sent me postage to send it inI mailed it in and they have since refused to take off the $for the equipmentI have called them and been on hold and transferred at least times with no resolution to the problemThis account is now in collections and is making it very difficult for me to get my credit upThey can not charge me for equipment that they are in possession of!

waited hours on a technician to install wifi at my new residenceThey said they would waive the installation fee which was different than what I was initially quotedThe service stopped working properly the next dayA manager promised a new appointment at 6pm the following ThursdayNo technician showed or calledHowever, they stated they didI called to cancel serviceNo one could help meThat is a different departmentI have to call back tomorrowReceived a bill from them the same dayInstallation fee was not waived and the price I was initially quoted for $for internet was $and I was charged an additional $for a home phone I didn't wantThey have not only lied about their installation but what services they set me up for with their companyVery deceitful
Product_Or_Service: UVerse

Absolutely disgusted with this service, it has taken service appointments and I still do not have InternetI am thoroughly disappointed in the inability of this company to provide the services I have asked for! Terrible!

Absolutely the worst business oriented and worst customer service company I have ever dealt with in my lifeWorst than DirecTV and I cut them loose over years ago and have never done business with them sinceThen AT&T buys DirecTV and tries to talk me into it again, throwing me lines like "Now That AT&T owns it, it's much better!" Didn't take the baitIf and when I have another internet service available, I will be gone, to never return*** has Excellent Service and they are running new lines in my areaHave dealt with them through my work inside city limitsI'm a 1/mile away and they don't have lines here yetIn process of changing over to C-*** from AT&T cell phone nowAT&T's cell service goes down when there is a power failure in my area and doesn't resume until the power from Electric Cois restoredHow about that?! And AT&T is trying to buy Time Warner for $BillionCan't even run what they own properlyIf you have any other choice, "RUN THE OTHER WAY"from AT&T!

5/12/Field Sales Rep *** *** provided written proposal for free installation & monthly bill of $114,plus taxes & one time fee of $with year guarantee,5/23/Installation technician comes out - their U-Verse TV network had a system outage and could not be installed so asked to re-schedule this TV installation as internet & phone was already installed 5/31/called back to re-schedule the TV installation -service rep from India was very rude and advised that the original bundle package price of $was void since it was not installed on 5/23/17,- sent numerous texts & emails to sales representative *** *** of this problem and she said they would get this corrected All she did was re-schedule the TV installation She has not provided any response since the TV was installed.- the AT&T bill is now charging for each service as not a bundle & charging a $installation fee which was supposed to be waived.I have their original email statibg only $was

I thought I was a valued customer but after this call I clearly am not
I called today, 8/11/at 7:PM est I was polite and simply calling to make sure the existing credits to the internet do not fall off After over minutes I am told that I have to call back in a month My time is valuable as one never knows how much they haveIt seems quite reasonable that I as a responsible consumer call prior to changes taking affect yet, that was not the case in this call Once pointing out the value of my time and it quickly being dismissed I requested a supervisor where the round and round continued and I had to again express the value of my time just to be dismissed I ended the call asking for the acct to be set up for termination at the end of the contract period, September This was NOT what I wanted or expected to happen but it was the only option once my needs were not being met and my time was being undervalued I am writing this to hopefully gain the attention of so

Terrible customer service! Stay far away from AT&T Made the unfortunate decision to switch back to them from Sprint just over a year agoTook advantage of a buy one get one free promotion on iPhone 8's and purchased lines and recently added a fifth The promotion had nothing to do with my already current Directv account In fact since I was already a DirecTv customer they stated I would only be able to receive a small discount on my DTV bill and nothing on the cell bill Before I canceled DTV I called ATT and specifically asked (and this is why I am so pissed off at this terrible company) if this would impact my ATT bill I was blatantly lied to and told NO! About two months later they started charging me for the two iPhones that I signed up for in good faith as buy two get two free Called multiple times and the first representative stated there appeared to be an error and credited that month He stated he would figure out how to fix it Well he didn't and upon calling back another representative stated that it appeared because I canceled DTV that I was getting charged now ATT's social media pages are filled with similar complaints of blatant lies by sales people and shady business practices Going to pay the phones off and go to Verizon So they may end up getting their $for the last couple months but they are losing out on HUNDREDS of dollars a month from now on If you are reading this stay away from ATT!

Lie after lieBroken promises on services and costsMultiple and repeat billing issues