AT&T

For the past or months I have been having constant interruption in my serviceI have called to complain several timesI have a land line cable and internet serviceThe service is unavailable for my use at least once a week for a few hours and that's on a good day this past week it went out timesIn the past few months several technicians have come out with little to no resolution to my issueI've spoken with several managers and supervisors a the call center with little to no resolution as wellI need some help dealing with this issue and I want to ensure that I get credited not only for the time I have not had service but for all the inconveniences and time I have had to set aside to try to correct this issueI also demand that any cancellation fee gets waived on my accountIn the case that services can not be fixed or if this continues to go on I do not want to be held responsible for cancellation
Thank you ***
Product_Or_Service: uverse services

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 04/04/to cancel my cable an internet services due to the priceI proceeded in canceling and I was offered Direct TV for a month and to keep my high speed internet for an extra a monthI was quoted my bill would be before taxesI agreed and proceed with my new serviceDirect TV now owned by AT&T came out and installed on 04/09/On April 11th I called AT&T again to let them know my direct TV was installed and to make sure the AT&T Uverse had been disconnectedI also confirmed what my bill would be and was told once again before taxesOn April 13th my internet was disconnectedI called AT& T on the 14th and they said I cancelled itI explained to them what I had agreed toThe representative could not help me so I told him to let me speak with

Service Type: Residential ServiceAccount: NAAccount: NAReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** is deluging the advertising market with this marketing scam "Bundle premium services from *** for the SAME PRICE, EVERY MONTH, for yearsGUARANTEED!? and it is a lie, which I did not find out until after I had signed up, scheduled an installation date, given them my credit card information and they had charged my credit card
The truth is that it is a two year contract with the first year price guaranteedAt the end of the first year they *** increase the internet and phone charges to whatever price they likeThere is a termination fee of $per month for the remaining term of the lease, which allows them to charge your credit card $and disconnect all three services if you don't pay whatever exorbitant fees they choose to charge
This huge, nationwide company is running a very public scam

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On Dec16, I initiated a chat with a representative who was very helpful I was promised a callback on Dec17, I never received that callback On Dec, 29th, I initiated another chat to ask why I didn't receive the callback I immediately asked for a supervisor What came next, wasn't expected The supervisor, MrKieth B., never asked how I was doing, only a greeting that asked for me to be patient, then he asked what my issue was When I explained I wanted an explanation on why I never received my callback, he stated: If a customer wants to talk to someone we have number That wasn't what I asked I just wanted to know why He then stated the call back was done, with 'no answer' He argued over and over the callback was done, but later admitted it was done on Dec, 18,

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They disconnected our service after one billing cycle of not receiving paymentWe mailed two payments in on the same day, and they claimed to only have received oneWe became aware of the outstanding balance when the next *** arrived, and paid it the same dayWhen I called to make the payment, I was informed that it was disconnected and a notice was sent out on 7/30/for disconnect on 8/5/That's less than mail even takes to arrive, not to mention the fact that we never received the letter, as of 8/16/When I asked for proof that they mailed it out, they said they did not have to provide proofI offered to provide a copy of the payment that we mailed and they said that wasn't proof enoughThey confirmed that there was no history on our account of delinquent payment or disconnect activi

My complaint is with the Customer Service Deptas wellI ordered u-verse approximately 3+ years agoI received the equipmentI also received a letter which contained a telephone number that I could call in order to leave my information for an install time for the equipment
I called the number and was instructed to leave a brief messageI did so, informing them that I needed my equpment connected and left my numberI didn't receive a call by the end of the next business day so I called and left my information againTt the end of the next business day, nothingI called the next day (Saturday) still nothing by Monday morning
I called customer service who told me to call a technician at the same number I had already called times and they told me that he was probably busy and that he would eventually call me back
Two weeks passed and I realized that I had not heard from him
month or so after the initial phone call to the technician I received a bill for the U

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On November 14, I cancelled my account with AT&T UverseI received another bill in DecemberI contacted AT&T and was told the account was not closed appropriately in November and was guaranteed by the representative everything would be straightened out, in fact I was owed a credit of $and I would be receiving the refund in business days I contacted AT&T on December 22nd and inquired about the refundI was told the account was still not closed and that I owed $The representative again told me that my account was straightened out and I would be receiving the credit by the 15th of January and the amount owed was credited back to my account I received a collection letter on January 12thI contacted AT&T and was told the account was still not closed and nothing could be done unt

I've been been an ATT customer for quite a while now, only with wirelessI added internet only services in August of last yearWhen the guy came to install it, I voiced that I was interested in the bundled service but thought it wasn't available for my area yetThe guy, Titus, informed me that uverse tv was available in my area and that if I was wanted to bundle it with internet he wouldn't recommend that I proceed with the installation of the internet only serviceI took his recommendation and did not get the service installedHe promised me that he would cancel the services once he got to his truck and that I would not be charged any thingI think call ATT a few days later to order a uverse bundleThe woman that I spoke with told me that Titus did not cancel my uverseI asked her what I was supposed to do because the service had not been installed so there I never usAed itShe told me that she would cancel the account and backdate itAgain, at this point I am told that I will not be charged for closing that account because services were NEVER usedThat was on 08/15/It is now 03/29/2018, and I received a letter from a collections company stating that ATT has referred that account to them as a delinquent accountI'm not understanding how when I will assured twice that I would not be chargedNot to mention that was seven months ago and ATT has NEVER sent me a bill for thisIf I am forced to pay for this, I do consider that stealing and ATT will forever be considered thieves in my bookI will also not only leave them once my current uverse account is up but I'll switch my wireless as wellWhen I reached out to ATT about this issue, I was told that I had to talk to the collections company since it was transferred to themI'd like to know why I never received a bill from ATTIf I had this would have been taken care of a long time ago

We were talked into getting uverse a few years back and told that there would always be promotions don't worry yada yada yada So last year we were about to cancel our service and was talked into another months pkg So a week before our promotion discount expire, I called and asked what they could do for us in regards to keeping our bill reasonable I was told to check back the day the promotions expire for more promotions So today, the last day of the promotional discounts I call and got the sorry we do not have any promotions available Our bill is jumping up dollars So after having to get angry and very aggressive with the so called customer service reps which spout platitudes every five seconds, have settled with less service in order to get my bill down I bet when I call in to cancel my service that I will get the oh we can do this promotions for you What happened to straight forward business practices We got to change our services around just to keep bill reasonable Only new customer get the deals.????

Every month ATT/ DIRECT TV deliberately charges more than customers owe, forcing customers to contact them every single month and fight for a correct billThat is extortionATT/ DIRECT TV does this sleazy business practice deliberately and constantly and they have gotten away with it for years ATT/ DIRECT TV are sleazy, unethical corrupt companies

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have had AT&T DSL service for around yearsFor the entirety of the time we have had this service it has been extremely unreliable and slowWe have contacted customer service hundreds of times regarding this issue and to this day it has not been resolvedWe have had numerous technicians come to fix the issue only for it to stop working days or even hours after they leaveNo credit has ever been issued for our loss of service nor has anyone even remotely acted like they cared to help us get this issue resolvedWe have also had numerous times when a technician was supposedly dispatched but no one ever shows upUpon calling back to see where the technician is at the representative acts like no tech was ever dispatched Even though we have experienced these issues we have remained loyal to

If I could give zero stars I would!
ATT has told me for two years now I can get DSL internet and when the order is made the day comes and goes and no one shows up, I call and they then tell me the order was cancelled as there are no more ports availableI make sure to advise them of the history every time I call, I ask for a supervisor and go through it all againMeanwhile a neighbor of mine who moved in AFTER we did was complaining at her child's baseball practice about lack of internet and another parent hands her their card and says "Call me tomorrow, I work for ATT and can get it on for you" !!! What do you know, she has high speed internet so her kids can play video games when there are NO MORE PORTS available while I'm paying four times more for slower satellite internet so I can workVery unsatisfied and disappointed with the only internet provider in our area

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been trying since late February to get my original phone numberXXX-XXX-XXXX back to *** from hughes net voice service.*** set me up a temporary number XXX-XXX-XXXX .I have made multiple calls been transferred to wrong deptsand hung up onHave been forced to pay for two phone services the whole time to keep old number activeThey have told me the order is in multiple timesI have even posted complaints on the *** forum, was answered and told it was being looked into, that was weeks agoI am frustrated and fed up with paying two phone billsNo one from *** seems to care!

I'd give stars if I couldI purchased a mobile hotspot with a prepaid gig data plan for a 10-day vacationIn researching to buy, I found two contradictory prices on their webpages (and the price it charged me when I bought it was different still) Online it said you have to renew within days to keep it longer, but it turns out it goes on forever unless you cancelWhich is fine because I anticipated thatI did online chat with them on day to cancel it and was assured it was canceled and I wouldn't get an additional billWell, I did get another bill for a second month; It hadn't been canceledThe second bill showed gigs of usage during the second month even though the device had been turned off and had been sitting in a box on a shelf since day I chatted and called, spoke with different customer reps including managersOne rep sounded like she would help me but then we got disconnected about about minutesOne manager told me he verified that I hadn't used it at all during the second month and it was now cancelled which I could verify by logging in within minutes(It wasn't cancelled)Another manager basically told me I was lying and there was no record that I had done online chat on day I just kept calling back until I finally got a customer service person who would help me, the 8th person! She told me she COULD see the record of my online chat on day 25, but that the chat rep put in the notes that I chatted about international travel, not cancelling my account(Really? International travel to Vermont???) Fortunately this last person believed me when I said it had been turned off since day She reversed the charge from the second bill right then while I had her on the phone and could verify it in my account (no need to wait minutes, so why did the other rep tell me that?) I asked why the previous manager said there was no record of my online chat on day and she didn't know, but said she would give feedback to that manager's supervisorHer words, "No one should have to go through what you just did."
Worst customer service I have ever experienced with any companySo the bottom line if you need to cancel your account:
Call, do not chat
No matter what they tell you, if you don't get an email within a day verifying your account has been cancelled, call back
If they promise you that a charge will be reversed, make sure you can verify it by logging in while you still have them on the phoneYou may need to refresh your page multiple times, but it will show up within seconds

I bought this house in MayNot a week into it the sewage started backing up through my drains;through my children's sink where they brush their teethI hired a plumber, and soon figured out that there was a cable boroughed through my main sewerage pipeThe gas company came out dug it up said it was not them; the water company came and put a camera said it was a cable company and it was not them! I am now trying to get ATT to dig it up and fix it if it is them, which it looks like it is likely them or Comcast (having the same issues with them btw) because the infrastructure guy mapped it out and it looks like the cables are running directly where the cable protruding through my sewerage isI have sewerage in my yard!!! It is almost August!!! I need this fixed and need to quit being given the run around!!!Also, the ATT guy said they didn't want to dig it up because there was too much politics involved, hows that for taking responsibility and professionalism?

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had new service set up in my new home a week agoThe tech comes out and does the installation and leaves holes in my wall and nails hanging out (serval pictures available) the health issue here is my childrenIf my children are stuck by a nail or run into a nail then I *** be suing ***I am in disbelief that he would even leave my home in such a waySo I call to have someone come back out and they tell me sure someone is coming from *** be coming between 8-and guess what no one ever showed upNo curiosity call email text nothingI have tweeted *** different times requesting a calling no one has even tried to call or assist meI have also left two voice messages at XXX-XXX-XXXX requesting assistance and again nothingHorrible customer servicePlease help me, such a company does not

At the close of my AT&T uverse service, I called AT&T to get the instructions for how to close out my internet account since I was moving and would be using a different service providerI asked if I needed to return the equipment (when I started service, I had been using my own equipment, but they added theirs mid-service) and the female agent informed me that I did notI asked her again, just to verify, because as I mentioned, I would be moving and was not going to be able to return anythingShe told me to just wait for the final bill and that would be allOver the last year, I've received bills for this equipment, and called AT&T four times about itEach time, and agent said that the case was resolved and not to worry about itRecently, I saw that a collection agency appeared on my credit reportI called again to see why this STILL was not resolved, and they told me the original agent put in the notes that she told me to return the equipmentThis is untrue, and AT&T has the r

I am over billed every month
On 4/14/I signed a written contract from a at&t sales lady her name *** *** It was the triple play bundle for $a montheach month I get billed a higher amountAnd a different amountwhy?

Service Type: Residential ServiceAccount:***Account:***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I originally ordered service through Direct TV and NOT *** and when I received my first *** AT&T overcharged me and was not honoring my original agreement through Direct TV At that time, my phone and internet was not connected yet and I had receive a bill from AT&T so I cancelled everything because my original deal was not honored by AT&T Ever since this date I have been receiving several invoices from AT&T with different amounts due/owed Also, once I cancelled the service I returned all of the equipment via UPS per their instructions and NOW I believe they are trying to charge me for the equipmentI have all my paperwork and tracking information that proves that sent all the equipment back, however, when you look at the tracking it seems as if the equipment arrived one month before I sent i

I was charged a cancellation fee for ending my Directv service due to moving into a location that didnt allow DirectvI was advised by the representative that it would be waived because they could see that there was no service activityAlso, I was charged for multiple Apple watches even through I called on numerous occasions to express it was an error and that every time my watch didn't sync to my phone, when I reconnected it was conncecting as a new deviceAlso, I was told that the charge for a iwatch was only $a month but that was not what I was chargedI was charged 5x's the price that was told to mePlease note I only have one iwatch and I was being charged for three.I was being charged for lines and I only had
Product_Or_Service: Apple /iphone and watch/Family Plan
Account_Number: ***