AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My internet service is unreliable I have called for repairs only to receive the wrong technician for my problem Out of approximately service calls over the past two years did I get a 'Lineman' who told me the underground cable is defective I have also been told that there are no plans to replace/upgrade the underground cable, yet they expect all the customers in the neighborhood to continue to pay for unreliable service

Customer service is incredibly poor, over charged and "late fees" when they don't send bills in a timely mannerCustomer service reps will promise plan/deal, but it's not documented I got rid of auto pay because they didn't honor their fee agreements, now they send my bill late and charge me late feesUnable to pay online as I cannot access my online accountUnable to resolve over phone or using online chatI was transferred three times while trying to pay my bill over the phone, the last time I was disconnected twiceI believe these are purposeful tactics to prevent customers from getting the services ATT has agreed to

I bought new I-Phones for our children for Christmas (2017) with AT&T wireless serviceUnfortunately, after delivery to a local Fed Ex distribution center, the phones were stolen before they could be deliveredSince the phones were purchased under an AT&T phone upgrade contract and were tied to the old telephone numbers, AT&T advised that it would take hours to cancel the old contract and issue a new oneIt has now been hours and two broken promises for action by different AT&T service reps and nothing has been doneIf AT&T can't get it's act together, the kids aren't going to get their main Christmas presents this year and it won't be a very merry Christmas for themThanks, AT&T I'll update this review if anything changes but at this time we are not very hopeful

AT&T has no respect whatsoever for its customersEach representative I speak to (either via web chat or on the phone) has a different story and each one has assured me that THEY have handled my issue or resolved my problem and yet issues persist and nobody seems capable of giving me a real solutionI am a long time, valuable customer who pays every bill, and yet there is always a bad surprise when I log in every month to paySometimes I go to pay my bill to discover my amount due has changed, sometimes I have to pay for each service silo separately, sometimes I'm told that I'm not even an authorized user on the account (although I have gone through the process of having my husband designate me as an authorized user several times)There is no transparency in their record keeping so I have to tell the same story every time I get a new AT&T repIf I didn't keep my own records and know what I am supposed to be paying, they would be fleecing me every monthAnd of course I'm under cont

Called in irate on 1/28/reporting charge for serviced increased by double
Called in irate on 1/28/as dsl internet increased almost double to Told them I wanted to disconnect immediately as you can get cable internet for a month and dsl is almost obsolete and it was ridiculous to charge that amount Rep said to just pay what I currently was paying and she would take care of the rest and disconnect service Made payment that day (28th) for now on 2/13/get bill for Not only did she not credit me, she also did not tell me I'd be receiving another bill for According to bill their charging me after shut off date as well Been on phone with them today for over an hour-one time 20mins with dead silence while on hold supposedly being transferred to the customer resolution dept Finally hung up as I realized they put me on hold to go nowhere-called back, this lady said there is no Customer Resolution dept and said I needed the bill

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is a combination of billing, service and customer service issuesI previously had AT&T Uverse and never had any issuesI recently moved and Uverse was not able to service the area I was inI explained my needs to the customer service agent who was setting me up for services, one being I work at home and require high speed services with a certain upload/download speedMy expertise is not in this field therefore I did not know what I was signing up for until I got to my new home and the services did not work properly and were not compatible with each otherThe DSL internet was too slow for me to work and the Direct TV and Digital Life would not connectI spent hours on the phone trying to get the stuff to work before I just cancelled everythingThe only thing I

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been lied to twice today by two AT&T representativesMy internet stopped working, so naturally I go to the modem to troubleshoot; i.e unplug it for to seconds to reset itThat didn't workI saw that my devices were still connected to the modem, just didn't have internet and it made me remember that this same thing happened to me a couple months agoAfter scheduling for a field tech to come out and address the issue, he told me that someone was working outside in the box and disconnected my internet from thereSo today after my internet stopped working, I peaked out the window and noticed an AT&T vehicle parked outsideI waited around until I saw the tech and asked him if there was an outage in the area, he replied noI said ok I'm asking because my internet just went outHe rep

Customer service representative on the phone told me internet charges would be $70/monthly moving forwardI agreed to change my home service plan so I could have the $70/month internetI got an email a few hours later stating $per month will be charged each monthI called immediately to find out why the email said $per month and not the $I agreed to and the customer service representatives told me they couldn't give me that priceI asked to speak with a manager and put in a complaint that I was given information and lied to over the phone but have never received a call back from any type of supervisor or manager

My ATampT internet service is supposed to include McAfee software but did not provide same when trying to install it between June and July I spent over hours with both ATampT and McAfee customer service with no success
Product_Or_Service: isp

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early January I switched from ATT DSL Internet, to ATT UVerse Internet The technician and on the phone it was confirmed my DSL would disconnect on the same date I continued to get bills I repeatedly would call and explain my situation This went on for months I would continue to get sent bills, the DSL Account was still active I went from a positive credit of $on my account that was to be mailed to me to $owed I called several times One of the times I eventually got someone who understand what I was explaining and they promised me a credit of $171.00, to make up for the $I did have on my account and to wipe clean the $ Also, close my account that should have been closed in January I continued to still get bills, and instead of the credit resol

In first year of contract, which was promised to be discounted for the first months, am being overcharged by $75+Bill should be and have gotten bills of $and $in my first two months of serviceHave talked to customer service who have told me that everything had been fixedStill getting overcharged billsContract states first months are discounted at half of the price of the cable package

On or just before 3/24/I contacted ATT to provide me internet service at homeThe sales guy I spoke with told me that there would be a day trial period after which I could apply for a $rewards cardHe said it would take days in case I decided to cancel the serviceOn 3/31/I called to verify the day trial and was told that this trial did not existI was told by the guy I spoke with that they would be able to review the original call with the sales dept and get back with meOn 4/10/17, after no reply, I called again and spoke with a lady, explained the situation,and was told that all she could do was to start another ticketToday is 4/18/and so far I have received no contact of any type on this issue
Product_Or_Service: Internet service
Account_Number: ***

ATT contracted another company to bury new linesNo notification, they physically cut our connection and will not send a repair guy for hrs despite them causing the issue to begin with

We have several complaints about the horrific customer service of AT&TThe one issue that is beyond belief is that we were promised ( by one rep) a $credit to compensate for technical errorsSubsequently, when the credit did not appear on our bill, we called customer serviceThey replied that there was no such record of a creditDitto for the president's officeHas to be the worst customer service on the planet!!!

Service Type: Residential ServiceAccount: tbaAccount: tbaReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Internet Service =
1) AT&T has recently been dumping hundreds of spam into inbox for the first timeAlthough at least were marked spam, the same spam continues to be delivered to inboxThe problem has not stoppedIf it does not stop, service will be discontinued
2) After contacting AT&T via chat to assist with adjusting spam filter higher, which is typically done at the server end but which the at&t rep + supervisor had no idea how to doInstead, supervisor suggested changing passwordBut instead of having us sign out of email & choose "forgot password" option, he gave us faulty instructions that caused an online account to be created on at&t website, causing online bills & other at&t mail to be receivedThis online account must be removed completely and all emails to the address immediately

I'd give no stars if I could Set up an appointment days agoATT was supposed to show up between 8- Get a text around 11:saying they would not make it by noon but would update Have called five times and each time was told that they would for sure be out today But now here it is 6pm and my 6th call I am told that my appointment was cancelled by the tech and I need to reschedule Why? Who cancelled it, not me I can prove on my phone I texted "KEEP" Terribly unresponsive I have now been on the phone for over an hour.......I am sure this is being done because we are cancelling our cable The install is to upgrade our internet Do you want me to completely leave cause I am pretty sure I am being punished You charge too much for your service, you are unorganized, you don't care about your customer, you are horrible

AT&T not fulfilling their part of our service agreement and charging us for things we didn't order
In March of we a bill that had increased our cable TV charges drasticallyMy wife called to find out why and was told that the time period for our special pricing had endedSince they had increased our price so dramatically she told them we would be cancelling our service with AT&TThey then transferred her to their retention department to see if we could get better pricingThe retention department said that if we went with Direct TV they could get better pricing than beforeWe have had Direct TV in the past and they were a horrible company so my wife said no we would just like to cancelThe lady then tried to sweeten the offer and said that she could get us faster internet speed for less and that we could get an internet phone line for freeMy wife then called me into the conversation and they went over the deal with myI told them that we currently had two internet phones

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved and was told that a landline would cost $at my new address *** *** *** *** ** XXXXX
When I received my first bill, the charge for the landline was $
I called and was told that the bill would be corrected to $
The next month I was charged $
I have called repeatedly
The last person I spoke to on 8/9/told me that they would review the recordings of my previous calls and someone would call me back within business days They gave me a job id jXXXXXXXX They never called back
I received a new bill today and the landline charge is $
I would not have ordered a land line if it was going to be more than $
I can actually afford it, but it is not worth it as we rarely use it
I am concerned about all the senior citizens that c

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am being charged an amount I DO NOT OWEI paid everything I usedI cancelled service with them and I was told I was NOT on a contractThen weeks after they mailed me a ***.I have called and they are not willing to fix this error on their part
Product_Or_Service: Internet service
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family recently moved and signed up for ATT Uverse and DirecTV From the start the customer service has been pathetic to say the least They have provided incorrect information and are not up to speed on the details of the business When I signed up for the services I was told that I could bundle my two services together for a monthly rate of $plus tax for months When I received my first bill the two accounts were separate and my bill total was close to $150/month I called AT&T to settle the issue and after over three hours on the phone, being transferred back and forth between AT&T and DirecTV, I finally got a supervisor to help with our issue The supervisor determined that AT&T had promised us the $100/month plus tax promotion but had failed to deliver on it She was able to g