AT&T

Was given the wrong information at the retail store about buying a phone and getting one freeEnded up having to buy a second phone a few weeks laterSpoke to customer service about issue where they admitted they were wrongWas told I would get a one time $credit, a one time $credit, $off my internet for months and $off my cable for monthsWhen my next bill came in none of the credits were appliedCalled and spoke to them again where they said that the credit for $was pending but the others they could no longer give meThey admitted they there were wrong, that what I was told is in the computer and that I should get the credits, but that they could only offer me a $courtesy credit to my billSo they offered me a one time $credit to make up for the $in credits I would get over a year

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
In December of I received a mailing for $for a months U-Verse bundle of TV, Internet and VoiceWhen I spoke to the representative he quoted me a higher price because of upgrades such as HD TV and faster internet I told him I did not want to pay more than $as I was currently with WOW and was happy with their service He told me if I got the AT&T Wireless Home Phone I could save money and my monthly bill would be around $I agreed to this price, but was never informed this would negate the two year price guarantee
In January of I was surprised to open my bill and that it had gone up almost 40% from $in December of to $for January of I called AT&T on January 21, and spoke to an AT&T representative named *** He told me my deal

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On June 9,16, I sent payment ($142.72), for my AT&T uverse Internet and tv bundle Payment was for service from June - July Due to moving, I cancelled service June My equipment was returned via *** June I was told upon cancellation, I would receive credit for unused service covering June - July The amount would be $ Instead of a check, I received a bill for $ I called for clarification I was told that the bill would be cancelled I was unable to explain to the representative that I was due a refund I then did a live chat with *** *** She ended the chat stating I should receive a check within days I requested a copy of my chat with her be sent to my email No email received Once more, I was sent statement saying my balance was ZERO I did an

When I just started internet service with AT&T, I was able to remote connection, SSH, from outside network to my home computerHowever, this has been a problem recently,02/15/I no longer be able to do soWhen I talked AT&T technical support, Michael, on 03-17-regarding this issue, she suggested me to go to Advance Technical support which I HAVE to pay for this issueHowever, what I discovered on capture the packet, my tcp request is denied by AT&T therefore I believe I need to pay for this service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I just spent minutes of my life agian dealing with ATT - transferring me from department to department
I cancelled my service with ATT Uverse over years ago due to service issues that requiered many technicians to vist my home and several broken promises of a resolution At the urging of the ATT rep - I cancelled my Uverse services and was coached into setting up a Direct TV account by the sales rep for ATT under my wifes name THEY (the sales rep) told me to find an alternate service provider for my internet Which I did (Comcast) and all of my internet issues were resolved I was told that since ATT owned Direct TV as well as Uverse, I would be allowed out of my Uverse contract and a credit would be applied for the issues that I had experienced which included loss of work, and inabi

I cancelled my at&t/directtv accountI was instructed to return my equipment in the box they shiped to meI followed the instructions and returned the equipmentAbout a year latter I recieved a bill I the mail from at&t for the equipment that I had already returnedi disputed the bill and refused to pay itThey in turn sent the account to collections and I now have a negative mark on my credit report
Product_Or_Service: internet and tv

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello, I had many different issues with the way AT&T handle business.At this time I am disputing cancellation fees for $364.53.AT&T sent me a bill after the account was cancelled, final payment made, and notification over the phone that this account was settled with a zero balance
Due to many issues that I had with the AT&T (freezing tv and freezing internet) I made the decision to cancel the service within the day window frame I had to cancel service and not avoid any cancellation feesNow I am getting a bill and I was not been able to get someone at AT&T to refer to all the past history and determine this is a mistake, and cancel billAt the time I cancelled the tv services, I changed my internet services to month to month with a higher monthly feeand a few days later I cancelled my

I never receive the services that I am promised, and my bill is always higher than what I'm toldRecords are irrelevant and I'm getting a cancel fee
My bill went up last month, and I called in to get it fixedI was sent to the retention department, and was offered a new packageI was supposed to have an additional receiver installed, and the activation fee and monthly fee of $was to be waivedIn addition, my bill was supposed to be corrected to be the $I was used to payingThen the rep, ***, talked me into renewing my contract and getting ALL movie channels and most other channels for only $more than I was currently payingI did it, but I only got half of the movie channelsWhen the bill came in, I was being charged $which was the monthly bill that was incorrect and the activation fee was there that was supposed to be waived*** apparently marked the discount she gave me as the activation fee, but I was told that was an adjustment for the original bil

Service Type: Residential ServiceAccount: XXXXXXXXAccount: XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For the nine months I have experienced problems with my Uverse Internet services through ***
- I can hold a conversation on my phone and my line will drop
- I've experienced my phone to go (no line) for hours of a time; sometimes
a few minutes
- I now cannot even get into my email account I can open up my email
and then it goes down I get an error page
I've had about t technicians out here and they all claimed it should work I almost reboot my modem every other day This is ridiculous!
Now, I cannot get in my email account, once again, because AT&T is having problems and I get a message that say error; try again
I am very tired of this On Sunday, January 22nd, 2017, I stayed on my phone with technical support for almost an hour
Today, Januar

I called to disconnect my service and I had to speak to representatives in one day50% from the Philippines and 50% from the USTo my HORROR, the phone was still on the next day even though I received a confirmation to discount my serviceTHE REPRESENTATIVE PLAYED TERRIBLE COMPANY, TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I WANT MY PHONE DISCONNECTED NOW.........!!!!!!!!!!!!
I called the executive office and received two confirmation numbers:
***
***

They had over charge on my bills statement without my order
Product_Or_Service: Internet service
Order_Number: I didn't order,they***
Account_Number: Accounts #:

My *** has been incorrect since first signing up in November of New customers and we have been very unhappy with customer service
We first ordered the bundle service online through the att website on 11/2/Online Order Number: XXXXXXXXXXXWe set up to have both services installed on the same day of 11/5/
DIRECTV COMPLETED Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
INTERNET
INTERNET
With *** GigaPower COMPLETED
Total Data Allowance - UNLIMITED
Scheduled Installation
Install Date: XXXX-
Tech Arrival: 09:AM-11:AM
The tech for internet arrived and no one ever showed up for directtvI then called into customer service and explained what was going onThe rep couldn't find my directtv order, only my fiber optic orderI explained that I placed both orders online as a bundleThe rep then replaced orderThe new installation date was 11/15/After installation, the service was going good until we r

Read what everyone else has postedStay far awayThey will overcharge for service that's spotty at best and will not look backThey will use threats and intimdation to get what they wantGood luck if you need customer service or god forbid a refund, which I was told twice that they do not give outReallya company thi size can not send a refund for even a $100? What a joke

Speed tests shows lower then 4mgps .Low speeds and high pricing
I have been a customer for years , and was reciving internet that was below 4mpgs At a price of around $Even last year I upgraded to 7mpgs and still only get around 4mpgs or less during the day At around $or more a month I was told I would have to turn off my wifi if I was using my cell phone or computer to just watch tv , because my tv uses wifi to stream movies or shows
I clearly know that 7mpgs is not enough for streaming for movies and Apple TV But the prices vs singal strength is always the game they play when on the phone with them It's very sad when I think about how much I have paid through out the years, and not once did they try to offer a better deal
Other company's in my area are offering or MORE mgs for less then what I am paying with at&t!
Several managers I had spoken with over the phone , said even with a year of me complaining about how slow my speed was , they could

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I've spent multiple hours be passed of to numerous group to try to get attention on my accountI combined two services to be handled under the U-verse umbrellaSince then I have been bill more that what was agreed, charged for service I never ask for, billed a 'reconnect' fee when all I did was combine bills and accounts, and nobody can resolve the issueI have accumulated over hours on calls and no sign of light to a resolutionI've talked to multiple 'managers' who ran me around in verbal circles, then hung up on me with no call backI am now without service as I have advised I will NOT pay for something I didn't order just so the rep can 'move on' to the next screenI was also told I would received a $credit or visa cardThis never happened and when I inquired to use that tow

This complaint is regarding Direct TV - I phoned AT&T on June to correct a charge made to my account While on the phone with Rep ***, she asked if I received an email re: U-Verse going away I told her no She told me AT&T was offering a special to their U-Verse customers offering them Direct TV for $40/month with the same channel line up I told her my husband makes that decision she would need to contact him I asked when would U-Verse be all done and she said mid July She contacted my husband the next day as he was shopping at Walmart and he asked to call back on July after we get back from vacation My husband, *** received that call on July and was given the same information I was and we decided to switch to Direct TV for $40/month Direct TV was installed on July On July or we received our first statement from Direct TV and it reflected a $charge for the TV We called and explained that was not what we agreed to and were told we don't have th

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My monthly bill was increased from $to $in January My service did not change and I do not want my service to be changed I demand you reduce my monthly billed amount to exactly what it was the previous months Every year I have to play this game with your company which is ridiculous
I want to keep the same internet speed and make no service changes to my account I am not interested in any other promotions, simply back my account exactly what it was before That is what it will take to keep me as a customer
I will not hesitate to take my business elsewhere if this is not done as requested
Thank you
Account_Number: XXXXXXXXX

I requested having my Direct TV and Internet services transferred to my new address on 08/30/The Direct TV technician was able to transfer my services on 08/30/I tried for weeks to get internet services transferred without success, and spent over hours on the phone trying to receive internet service at my new addressAfter going weeks without internet service because I was told they were having technical issues transferring service at my new address, I was told they would have to cancel service at my old address and set up new service at the new address to make it work, several days later I was told they could arrange new service but they would be doubling my internet rate from $to $and I would need to pay a $service feeOriginally I was told there would be no charges for transferring my serviceNow I have been charged for internet service that I do not have, and in addition I have been charged with a $upgrade fee for my Direct TVI am trying to

Service Type: Residential ServiceAccount: US ArmyAccount: US ArmyReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My wife changed services from Comcast to AT&T for High Speed Internet and TV service because of an advertised specialShe did this while I was deployed for the military in Iraq I came home and found that the service was not working properly after it was supposed to be connected two months prior I had a technician come to the house and evaluate the issue The house internet and Cable with Dish Network was not hooked up properly The technician spent four hours fixing the problem by running new cable through out the houseThe TV still cut out several times and we were only able to get MBS of internet speedThe advertised internet speed we paid for was advertised at MBS or faster The technician changed out the modem and added an internet booster to the system The speed never improvedI

I'm an AT&T customerI have a court case pending in Small Claims Court and I need to prove that I telephoned the defendant from my land line on a certain date or dates in mid-June 2017, and that the defendant didn't call me backI went to the AT&T website and tried to pull up my land line records for inbound and outbound calls for that time period but the records go back only for about one monthI spent several hours amounting to approximately one day on the phone with three separate AT&T Customer Service reps, who could not help meThe last one told me to go into an AT&T phone store and ask for help for these recordsI wrote to the CEO of AT&T requesting these recordsToday the CEO's secretary called me back and said that for a court case AT&T could not provide me with the records I'm asking for and that I would need to submit a SUBPOENA! These are MY RECORDS of MY PHONE CALLS MADE AND RECEIVED FROM MY LAND LINEI explained to her that it doesn't matter why I'm requesting MY RE